Prior to the COVID-19 pandemic, public servants rarely clocked in from home. But when the new era of remote work began, government employees were ushered into unfamiliar territory, having to convert their homes into offices, while simultaneously keeping official public services running smoothly.

Now, as the pandemic decelerates, it’s become clear that what was once considered a temporary shift to remote work will continue to exist in some form indefinitely. The new challenge government offices face is maintaining the work-from-home momentum with adaptable technologies that can facilitate a new, flexible work model: a work week split between home and office. Fortunately, the Samsung Galaxy device line-up has been built for government workers’ needs for flexibility, productivity and mobility as they gear up for the next chapter of hybrid work.

360° productivity with the expanded Galaxy ecosystem

To ease the transition to hybrid work, the new office space must be equipped with an array of mobile technologies to support productivity. Take a virtual conference call as an example. The right technology can enable workers to dial in seamlessly, multi-task, and stay connected with co-workers over more than one channel, all while participating in the call. With the Samsung Galaxy ecosystem of devices, that vision of maximum productivity is effectively brought to life.

At the center of the ecosystem is the Galaxy Book Pro 360, which combines the power of a PC with the mobility of a smartphone for workers moving back-and-forth between the home and the office. When connecting the Galaxy Book Pro 360 to other devices within the Galaxy ecosystem, there’s virtually no task the government worker can’t manage.

Thanks to the easy Bluetooth connection, workers no longer have to scramble for headphones when they’re about to join a call. With the cord-free Galaxy Buds Pro, they are immediately connected from the second they open the case and are ready to deliver important updates. Powerful voice pick-up means they never have to worry about their ideas not coming through clearly.

With the integrated second screen feature, workers can also expand their desktop to a second screen to get the most out of their time. While presenting a plan on one screen, workers can simultaneously take notes in tandem on a Galaxy Tab S7+ with the accompanying S Pen. Once turned into digital text, their Samsung Notes are accessible across all their Galaxy devices. If another team member is presenting, workers can stay tuned into the presentation while keeping on top of urgent messages with Link to Windows integration on the Galaxy A71 and Galaxy Book Pro, allowing them to respond to smartphone notifications right on the laptop screen.

Access to a desktop-like experience on the go with Samsung DeX

When workers are on the road, on site, or just away from their home and office set-ups, tasks come up that just can’t wait for their return. The Samsung Galaxy device lineup is equipped with cutting edge productivity features that enable workers to stay productive from just about anywhere through their smartphone or tablet.

With Samsung DeX[1] software, workers can activate a full desktop-like experience through a smaller, handheld device. Built into the Galaxy S21 Ultra 5G smartphone and the Galaxy Tab S7+ tablet, the technology increases workers’ ability to get work done in a variety of environments.

With a simple connection to an external monitor, mouse and keyboard, or cast wirelessly to a Smart TV or Smart Monitor, government workers can activate DeX mode to answer email or more seamlessly work from multiple apps. With DeX, they can open multiple windows, drag and drop files and right click for more functions, just as they would on their PC.

Current circumstances have presented governments with a unique opportunity to be bellwethers of technological change. By investing in mobile-first tools that enable the flexibility required by their workers beyond the pandemic, governments who seize this opportunity will be recognized for setting a new standard in multi-tasking and productivity.

To learn more about Samsung business solutions, contact us at insidesales.seca@samsung.com

—

[1] Samsung DeX wireless connection is available on smart TVs that support Phone Screen mirroring only. Certain apps may not run or require a separate purchased license on Samsung DeX.

Originally appeared in the Spring-Summer 2021 edition of Le Point en Santé in partnership with Tous Ensemble.

When the COVID-19 pandemic hit last year, health care management consultant Myriam Denault-Bois had been pondering a career change. But in late March, as coronavirus infections surged, she read an article that inspired a newfound purpose while her work was on hold.

In the article, an ICU physician recounted the medical version of solitary confinement, an experience that COVID-19 patients face as hospitals banned visitors. The doctor’s words had a profound impact on Denault-Bois, who set out to help sick patients in Quebec connect with their families. Through an initial partnership with a telecommunication company and then with Samsung Canada, she, a physician and a team of medical students, implemented a tablet initiative at dozens of hospitals, retirement centres and long-term care homes across the province. Here, Denault-Bois explains how the undertaking known as “Tous Ensemble” came to fruition.

When the pandemic began, what technology challenges did hospitals face?

Sometimes, simply not having enough tools to connect patients with their families. Even when hospitals did have tablets, they often just sat on a desk. Health-care workers didn’t have the time, manpower or knowledge to implement a program.

How did you get the program off the ground?

I asked for tablet and smartphone donations from family and friends on social media. Pretty quickly I had 20 devices. Together with Dr. Tamara Mijovic of McGill University Health Centre and Antoine Denis, a McGillmedical school student, we set up the devices with communication apps. We also created a digital instruction manual for the tablet and installed an app to allow for remote control. After a couple days, we supplied this first batch of donated devices to a hospital in Montreal.

The project picked up steam under the leadership of an ICU social worker. We managed to secure an initial partnership with a telecom company to expand across the province. After two months, we were in more than a dozen hospitals and about 100 long-term care homes and residences.

But we were in need of more and better tablets. Plus, we couldn’t keep volunteering for endless hours. When a few organizations reached out to offer funding, we looked for a new tech partner. That’s when we found Samsung.

How did Samsung enhance the program?

The Galaxy Tab A 8.4”, 8.0” and 10.1” tablets are easier to use than our previous devices, come with more recent operating systems and more powerful processing speeds. They have long-lasting batteries and work well on hospital WiFi and with mobility packages. Not only that, but Samsung worked with us to get the tools we needed at an affordable price point. Since July 2020, we have secured hundreds of tablets quickly at a great discount. It has given us the power to expand the program as the pandemic evolves. Samsung is our best industry partner, making incredible efforts to always support us as best as they can.

What are the most memorable moments of connection with Tous Ensemble?

One woman in an intensive care unit was proposed to not once, but twice. She said “yes” the first time in the ICU, but after recovering somewhat and deteriorating again, she sadly forgot about the proposal. Hospital staff encouraged the man to propose again using one of the Tous Ensemble tablets and she said yes. We hear many stories and some of them stand out like this one, but most of them we will never hear about. We do know that thousands of video calls were made on the tablets, bringing so many Quebec families together through these difficult times. Some happy, and some deeply sad. We cannot, however, begin to understand how much each one of those calls meant to patients and their loved ones, and that is what has been keeping us working long hours for the past year.

What do you want people to learn from Tous Ensemble?

The pandemic has really shone a light on societal inequalities and the importance of technology. I hope more people, including corporations and governments, take inspiration from initiatives such as Tous Ensemble and from the generosity of Samsung, to make lasting change not only in health care, but all spheres of society.

On a given day, a frontline employee might scan dozens, if not hundreds, of barcodes to enable seamless transaction processing. Streamlined enterprise-grade scanning deployments are an integral part of the business process in verticals such as retail, hospitality, logistics & warehousing, and many others.

Keeping customers and their dedicated frontline employees at the centre of our products, Samsung Canada is pleased to announce the launch of Knox Capture to help enterprise IT admins rapidly deploy and configure barcode capture for business apps.

Powered by the Samsung Knox ecosystem, Knox Capture is a highly adaptable solution capable of handling tailored scanning logic for business apps. Its friendly UI and powerful scanning engine helps orchestrate the input, formatting, and output of scanned barcode data without writing a single line of code, so users can quickly capture and input data at the press of a button.

Knox Capture is a data capture solution for business, leveraging the Knox platform to enable quick and easy configuration, deployment, and management of all scanning use cases on the frontline.

Productivity, security and configuration

Knox Capture provides multiple benefits to frontline employees and IT administrators, including:

• Zero coding and integration needed: Customers do not need a significant development or integration investment for robust data capture and delivery to business-critical applications, reducing total cost of ownership (TCO).
• Data capture with device keyboard – secured by Knox: End users can use the native Samsung OEM keyboard for scanned corporate data to ensure enhanced security. The keyboard also comes with a dedicated “Scan” button for enhanced usability.
• Seamless deployment and usability: Knox Capture emphasizes usability in all aspects for users and IT admins with dedicated features and intuitive visual cues to support a short learning curve – employees can scan barcodes just like they would take pictures with their smartphones.
• All major barcode symbologies supported: Knox Capture supports all major barcode types to ensure optimal coverage for all data the users intend to scan.

Key Features

• Tailored scanning for business apps: Configure unique scanning configurations for multiple business apps by creating and applying Knox Capture profiles, eliminating the need for integration between business apps and the SDK.
• Capture data: Use the device camera to capture all major industry standard 1D and 2D barcode symbologies such as UPC, Code 39, EAN, and QR, just like you would capture photos with your smartphone.
• Configure scanning logic: Customize scanning logic with settings such as barcode type, camera zoom and scanning mode through the Knox Capture app on Google Play.
• Customize scanned data: Format scanned data for output by adding prefixes, suffixes, and tab or return keystrokes.
• Output scanned data: Send scanned data to input fields such as text boxes and drop-down menus in an app’s UI.
• Test a scanning configuration: Test your scanning configuration before deployment in test mode.
• Share and deploy Knox Capture configurations: Share a Knox Capture configuration with other devices via email, NFC, or QR code, or mass deploy a remote configuration through your EMM/MDM console.
• Quickly launch the scanner app: Activate camera scanning within business apps with a single push of the remapped hardware key or keyboard wedge and start scanning right away.

Available on the Latest Galaxy Devices

Knox Capture is now available in Canada through the Google Play store on the following Galaxy devices:

• Galaxy Tab Active3, a rugged tablet designed to meet the rigour of today’s mobile workforce with a sleek, compact design for portability:
  • Resistant to water and dust[1], and tested against MIL-STD-810H[2] with a drop resistance of up to 1.5m with in-box cover[3].
  • With the IP68-rated S Pen1 (included), you can keep jotting notes, sketching ideas, or capturing signatures, even in the rain.
  • Power for up to 11 hours[4] with a battery you can swap out to keep going.
  • Plug into an external monitor or wirelessly cast to a compatible Smart TV to enable Samsung DeX[5] for a powerful PC-like experience that makes any place a workspace.
• Galaxy XCover Pro, a mobile device equipped with premium design and rugged functionality to deliver durable style and intuitive productivity in the field:
  • Tested against military standard MIL-STD-810G[6], and IP68-certified for tough environments[7].
  • Two programmable buttons keep field workers connected through Microsoft Teams Walkie Talkie, Push-to-Talk and Voice to Text.
  • Activate enhanced touch sensitivity that allows field engineers, factory workers and construction crews to keep projects running smoothly while wearing gloves.

Knox Capture is designed to enhance productivity and operational efficiency without compromising usability. Samsung Canada is excited to bring Knox Capture to Canadian enterprise and frontline teams.

Download the Knox Capture brochure below. For more information on Knox Capture, visit the Knox Capture product page. For a deep dive of this solution, visit the Knox Solutions product page.

—

[1] Galaxy Tab Active3 and S Pen are rated IP68. IP68 rating means that the device is protected against harmful ingress of dust, and of static fresh water at up to 1.5meters for up to 30 minutes, under certain defined test conditions. According to accredited test results, individual results may vary. Note: IP68 rating does not mean that the device is waterproof.

[2] This device passed military specification (MIL-STD-810H – Environmental Engineering Considerations and Laboratory Tests is a United States Military Standard) testing against 23 specific environmental conditions, including transit drop, temperature, dust, shock/vibration, and low pressure/high altitude. Real world usage varies from the specific environmental conditions used in MIL-STD-810H testing. Samsung does not guarantee device performance in all extreme conditions. Please see the inbox Quick Sales Guide.

[3] Anti-shock drop resistance up to 1.2m device only and up to 1.5m with in-box cover. Drop test results are based on internal Samsung laboratory tests.

[4] Based on average battery life under typical usage conditions. Average expected performance based on typical use. Actual battery life depends on factors such as network, features selected, frequency of calls and voice, data and other application usage patterns. Results may vary.

[5] DeX mode is not supported on the tablet screen itself. Samsung DeX wireless connection only available with TVs supporting Android smartphone screen mirroring. USB-C to HDMI cable, multi-port adapter or cable is needed to connect the Galaxy Tab Active3 and monitor. USB-C to HDMI adapter, multiport adapter or cable and accessories sold separately. Certain apps may not run or may require licence (for purchase) on Samsung DeX. Samsung DeX wireless connection only available with TVs supporting Android smartphone screen mirroring. There may be a difference in performance depending on TV specifications and Wi-Fi environment. Recommended to use Samsung Smart TVs launched after ’19.

[6] This device passed military specification (MIL-STD-810G) testing against a subset of 21 specific environmental conditions, including temperature, dust, shock/vibration, and low pressure/high altitude. Real world usage varies from the specific environmental conditions used in MIL-STD-810G testing. Samsung does not guarantee device performance in all extreme conditions. Please see the inbox Quick Sales Guide.

[7] IP68 is based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Not advised for beach or pool use. Water or dust damage not covered by warranty.

The arrival of the new normal last year included a rapid transition to working from home. As part of this shift, businesses turned to Samsung technology to help ensure that worker safety, enterprise security, and employee productivity was being prioritized in this new phase of work.

On March 16, we presented Why Samsung for Business: Mobile Solutions for the Remote Workforce webinar, exploring the evolving needs of Canadian enterprises accommodating the new normal. Told through the lens of our Samsung partners, we looked at the business needs presented by today’s industry challenges and the unique Samsung solutions that are empowering enterprise transformation.

In Case You Missed It

Check out the webinar clips below from our partners across a variety of industries – from healthcare, to technology, to government – to discover how Samsung mobile innovations can help your organization stay connected and support the transition to remote work that many experts agree is here to stay in 2021.

Alayacare

A provider of revolutionary cloud-based home health care software, Alayacare works to offer home care of the future on pre-loaded Samsung Galaxy devices, managed and deployed with Samsung Knox Configure. To learn about why Alayacare uses Samsung for their business needs, see here.

Fluid Mobility

A leading developer of Location Intelligence and Workforce Automation Solutions, Fluid Mobility’s technology is tightly integrated into the Samsung OS — with advanced location intelligence, BLE functionality, and Samsung Knox integration across Galaxy devices including the Galaxy Watch Active2. To learn about why Fluid Mobility uses Samsung for their business needs, see here.

NetMotion

NetMotion is a provider of Mobile Performance and Operational Intelligence solutions. NetMotion works with Samsung in a solutions-first partnership to deliver secure VPN for mobile workers to improve network performance, visibility, and security, supported by Samsung Knox Solutions. To learn about why NetMotion uses Samsung for their business needs, see here.

PiiComm

PiiComm is a Samsung-preferred partner for device logistics, empowering organizations in the field services, government, retail, manufacturing/warehousing, transportation, and healthcare markets. PiiComm services are Samsung Knox-certified and its turn-key approach to mobility helps clients embrace mobility-driven digital transformation. To learn about why PiiComm uses Samsung for their business needs, see here.

VMware

VMware is a leading innovator in enterprise software, powering the world’s digital infrastructure. Using Samsung technology like Samsung DeX to enable a desktop-like experience, this foundation empowers businesses to build, run, manage, connect and protect applications, anywhere. To learn about why VMware uses Samsung for their business needs, see here.

To learn more about Samsung Mobile Business Solutions, please contact us at insidesales.seca@samsung.com

Across various verticals, Samsung technology, when combined with innovative partner solutions, is helping Canadian businesses discover new efficiencies and unlock productivity while at the same time meeting the evolving needs of today’s customers.

On March 30, we presented Why Samsung for Business: Ruggedized Solutions for the Frontline webinar, exploring the ongoing need for rugged mobile solutions for enterprise clients. Told through the lens of our Samsung partners, we discussed the unique business challenges faced by rugged industries and the innovative Samsung mobile enterprise solutions that are powering Canadian frontline teams.

In Case You Missed It

Check out the webinar clips below from our partners in a variety of frontline verticals – from construction, to transportation, to healthcare – to discover how Samsung technology can help your organization stay connected and keep business moving forward in the new normal.

The Belleville Police Service

The Belleville Police Service uses Samsung Galaxy hardware at the core of its mobile connected officer solution.  Together with other hardware and software vendors, Belleville is able to provide critical information to its front line and speciality officers in real-time. To learn about why Belleville Police uses Samsung for their business needs, see here.

D&R Electronics Ltd / Data Fleet Solutions

A leading Canadian manufacturing and solution provider of equipment for vehicles meeting the requirements of First Responders and the Public Utilities Sector, D&R partnered with Samsung to ensure solutions like the in-vehicle Samsung DeX solution exceed the highest industry standards. To learn about why D&R Electronics Ltd uses Samsung for their business needs, see here.

Fluid Mobility

A leading developer of Location Intelligence and Workforce Automation Solutions, Fluid Mobility’s technology is tightly integrated into the Samsung OS — with advanced location intelligence, BLE functionality, and Samsung Knox integration across Galaxy devices including the Galaxy Watch Active2. To learn about why Fluid Mobility uses Samsung for their business needs, see here.

FSET Inc.

FSET Inc. is an Information Technology and Services company specializing in progressive technology-based solutions within public sectors including Law Enforcement. Issuing a single Samsung smartphone to the officer and leveraging Samsung DeX helps streamline technology budgets and empower frontline officers to have all the information readily available, whether in the street, in the cruiser or back at the station. To learn about why FSET Inc. uses Samsung for their business needs, see here.

Gamber-Johnson

Leveraging Samsung hardware including the Galaxy Tab Active Pro 10.1”, Gamber-Johnson mounting solutions provide rugged, reliable and responsive solutions used by law enforcement, public safety, military, and warehouse fleets around the globe. To learn about why Gamber-Johnson uses Samsung for their business needs, see here.

Microsoft

Available on a wide range of Samsung Galaxy devices, well-known Microsoft collaborative tools including Microsoft Office and Microsoft Teams work with features like the Samsung DeX desktop-like experience to help employees achieve more together while working remotely. To learn about why Microsoft uses Samsung for their business needs, see here.

PiiComm

PiComm is a Samsung-preferred partner for device logistics, empowering organizations in the field services, government, retail, manufacturing/warehousing, transportation, and healthcare markets. PiiComm services are Samsung Knox-certified and its turn-key approach to mobility helps clients embrace mobility-driven digital transformation. To learn about why PiiComm uses Samsung for their business needs, see here.

ProGlove

A new standard in barcode scanning and a powerful tool for improving workforce performance, ProGlove frees operators’ hands and can dramatically increase scanning speeds while reducing operator error. Paired with a Samsung Galaxy device like the Galaxy XCover Pro, ProGlove delivers a flexible, mobile, enterprise scanning solution that is built for the modern workforce. To learn about why ProGlove uses Samsung for their business needs, see here.

To learn more about Samsung Mobile Business Solutions, please contact us at insidesales.seca@samsung.com