We are pleased to share an exciting update regarding Samsung Electronics Canada’s recent achievement in the field of IT Innovation and Business Value. Our customer service team has been recognized with an award for excellence, thanks to the groundbreaking Home Appliance Remote Monitoring (HRM) project. This initiative exemplifies our commitment to delivering exceptional customer experiences and setting new industry standards.

The HRM project, launched in 2024, represents a significant advancement in proactive care services. Leveraging Samsung’s expertise in remote, contactless diagnostics for mobile and TV products, HRM extends this innovative approach to home appliances. The core mission of HRM is to anticipate customer needs before they arise, ensuring seamless product performance and hassle-free experiences.

Key highlights of the HRM project include:

• Proactive Customer Care: Addressing potential issues before customers even realize they exist, enhancing satisfaction and trust.
• Customer-Centric Solutions: Reinforcing Samsung’s reputation for reliability and innovation in customer service.
• Industry Benchmark: Setting a new standard for proactive, customer-focused support in the home appliance sector.

The award, presented by IDC as part of the CIO Awards 2025, holds significant importance in the Canadian market. IDC is a globally recognized leader in market intelligence, offering insights into the technology sector. The CIO Awards specifically honor organizations that demonstrate exceptional innovation and business value through IT solutions. Winning this award not only validates our efforts but also positions Samsung Electronics Canada as a leader in IT innovation within the Canadian market.

This recognition underscores our ability to leverage cutting-edge technology to improve customer experiences and drive business value. It also highlights our commitment to staying ahead of industry trends and delivering solutions that meet the evolving needs of our customers.

We are proud of this accomplishment and believe it reflects the hard work and dedication of our team. Moving forward, we will continue to build on this success, exploring new opportunities to enhance our customer care services and maintain our leadership in the industry.

This year’s recognition highlights Samsung Canada’s Home Appliance Remote Monitoring (HRM) project, which exemplifies the company’s commitment to proactive, data-driven customer care. The HRM initiative extends Samsung’s expertise in remote diagnostics to home appliances, enabling the company to anticipate customer needs, resolve issues before they arise, and provide seamless, reliable service.

Key highlights of the Home Appliance Remote Monitoring project include:

• Proactive Customer Care: Detecting and addressing potential issues before customers are impacted, increasing satisfaction and trust.
• Customer-Centric Solutions: Reinforcing Samsung’s reputation for innovation and reliability in customer service.
• Industry Benchmark: Setting a new standard for proactive, customer-focused support in the home appliance sector.

“Innovation at Samsung Canada is driven by our commitment to make life simpler, smarter, and more reliable for our customers,” said Frank Martino, Vice President, Corporate Services, Samsung Canada.

This recognition underscores Samsung Canada’s leadership in IT innovation and its ability to translate technology into tangible business value and superior customer experiences. IDC’s CIO Awards specifically honor organizations that demonstrate exceptional innovation, operational excellence, and measurable impact through IT.

Samsung Canada will continue to build on this success, leveraging HRM and other technology initiatives to enhance customer care, improve efficiency, and set new industry benchmarks for service excellence.

About the CIO Awards Canada

The CIO Awards for Canada recognize Canadian organizations and teams that use IT in innovative ways to deliver business value, whether by optimizing business processes, enabling growth, or improving customer relationships.

About IDC

International Data Corporation (IDC) is a global provider of market intelligence, advisory services, and events for IT, telecommunications, and consumer technology markets. Learn more at www.idc.com/ca.

About CIO

CIO provides business technology leaders with insights into IT trends, leadership, and innovation. It reaches enterprise CIOs and executives with expertise on career development, business strategy, and technology-driven growth. Learn more at www.cio.com.