Samsung Canada is pleased to announce a partnership with iQmetrix, one of North America’s leading providers of telecom retail management solutions, to integrate Samsung Care+ into iQmetrix’s retail management system.

This integration will give iQmetrix clients, representing over 2,000 retail locations across Canada, the ability to offer customers enhanced protection of their new Samsung devices with Samsung Care+, a total care service for Samsung Galaxy smartphones, laptops, tablets, hearable, or wearable devices.

Customers will be protected against physical or liquid damage and mechanical malfunctions or defects not covered by the manufacturer’s warranty, for up to two years^{[1] [2]}. With the Samsung Care+ Plan, a team of dedicated Samsung Galaxy experts is available to help get Galaxy users back on track.

“When life happens, Samsung has you covered. Partnering with iQmetrix to offer Samsung Care+ services to even more Canadians is an exciting opportunity for us,” said Steven Cull, Head of Mobile Product Management, Services and Strategy at Samsung Canada. “With a Samsung Care+ Plan, Canadians get peace of mind thanks to comprehensive service coverage on any new Galaxy smartphone, laptop, tablet, or wearable device, delivered by a dedicated team of Galaxy experts. Through iQmetrix’s expansive network of retail partners, the option to purchase Samsung Care+ has never been simpler.”

Joanne Helm, Vice President of Partner Management, added, “iQmetrix and Samsung have been strong partners for years and we’re excited to bring this fully integrated solution to the Canadian market together. We’re continually looking for ways to make things easy for our Retailers and working with Samsung on this offering is another example of our ongoing commitment to innovation.”

iQmetrix is currently offering Samsung Care+ at Samsung Experience Stores in Canada, with plans to expand to upwards of 2,000 retail locations throughout 2022.

To learn more about Samsung Care+, please visit https://www.samsung.com/ca/offer/samsung-care-plus/

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^[1] Make up to two service requests for physical or liquid damage per year, to a maximum of four throughout the lifetime of the plan. Additional restrictions apply. Please see terms and conditions for full coverage details.

^[2] There are no limits for service requests due to mechanical malfunction or defects, provided they are not protected by the manufacturer’s warranty. A service fee applies to all service requests. Additional restrictions apply. Please see terms and conditions for full coverage details.

Today, Samsung Electronics Canada Inc. announced the launch of its new premium protection plan for corporate devices: Samsung Care+ for Business. With worry-free repairs, an extended warranty of up to three years and coverage for physical damage and liquid intrusion, this total care service provides businesses with the peace of mind of knowing their devices are protected.

With today’s employees reporting that over a third of their workdays are spent on their smartphones^[1], it’s become increasingly important for businesses to prevent productivity loss resulting from having to manage broken devices. Samsung Care+ for Business is a device lifecycle management tool that, in addition to Samsung Knox, provides the complete solution for device management, security, and protection, to maximize business continuity.

Samsung Care+ for Business, when combined with the (optional) Knox Manage^[2], eliminates the need for IT Managers to have to manage their own pool of device inventory and secure data when repairs are required. Samsung Care+ for Business enables the “just in time” delivery of Advanced Exchange^[3] devices direct to the business requestor without additional steps. This minimizes downtime and maximizes productivity as defective devices can be quickly repaired or replaced, allowing IT Managers to better support the optimization of device use throughout its entire life cycle. With dedicated help desk support, Samsung is providing IT Managers with a full suite of solutions to manage all aspects of the device life cycle – across handsets, tablets, PCs and wearables – from purchase to deployment, to repair and replacement.

“Strong device lifecycle management practices can help businesses anticipate when devices are reaching end-of-life, determine if they are vulnerable to security breaches, and resolve a host of other issues before they create operational delays,” said Steven Cull, Head of Mobile Product Management, Services and Strategy, at Samsung Canada. “Today’s businesses are making significant investments in devices, and we believe it is our job to help them be prepared for any issues with seamless, automated device management tools.”

Samsung Care+ for Business is easy and flexible for businesses to use, with stackable service packages that offer businesses precisely the right amount of coverage to suit their needs.

Samsung Care+ for Business highlights:

• Worry-Free Protection Plan: Protect devices from physical damage and liquid intrusion^[4]. The extended up to three-year warranty^[5] is fit for the business device life cycle and covers any issues ranging from electrical to mechanical defects — all without a service fee.
• Samsung Certified Service: Expert technicians at authorized Samsung service centres will repair devices using genuine Samsung parts, in compliance with Samsung’s stringent quality repair standards.
• Hassle-Free Process for Claims and Tech Support: No additional costs or documentation are required for repairs. In addition, the free pick-up and delivery and on-site repair service helps save customers’ time by eliminating visits to the service centre.
• Centralized Suite of Solutions for Device Management and Protection: Through the centralized solution Samsung Knox Portal, Samsung Care+ for Business’ dedicated console allows businesses to manage device deployments and protection coverage in their device fleet, easily track subscriptions and repair status, and access policy information, all on one screen.

Customers of Samsung Care+ for Business benefit from a simple and easy claims process. The company’s IT Manager can simply log in into the Samsung Care+ for Business Portal, call a toll-free number, or send an email to file their claim, to kick-start the claims approval process.

Availability

The Samsung Care+ for Business is available for purchase in Canada starting today, for all types of businesses. To learn more about this premium protection plan, please visit SamsungKnox.com/Samsung-Care-Plus.

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^[1] [Source] Insight (New Study Shows Growing Role of Cellphones at Work (2017).

^[2] Knox Manage License is sold separately.

^[3] Advanced Exchange service is available on Samsung smartphones and tablets only. The replacement product will be delivered to the customer via express mail (average 1 business day after receiving the request), together with the shipping label for the customer to return the original defective device back to Samsung.

^[4] For physical damage and liquid intrusion service requests, two (2) covered claims are allowed per each 12-month period during the duration of the Samsung Care+ for Business.         

^[5] The extended 3-year warranty is available on certain Samsung devices, including Galaxy XCover and Tab Active Series devices.

 
 Today Samsung Electronics Canada Inc. announced the expansion of Samsung Care+ service, a leading device protection program enabling same-day, walk-in mobile servicing at more than 100 stores nationwide.¹
 
Samsung Care+ walk-in servicing is now available through three Samsung authorized partners: Fonelab, Mobile Klinik Professional Smartphone Repair, and uBreakiFix. The device protection program complements and is supplementary to the original equipment warranty and covers certain device issues, notably physical and liquid damage that renders a device inoperable, for up to two years to provide customers peace-of-mind knowing their devices will be supported by Samsung.
 
“We believe that loyalty is earned by delivering world-class products and great brand experiences; that doesn’t stop once a consumer has purchased their Samsung device,” said Jennifer Safruk, Vice President, Mobile Business, Samsung Canada. “By partnering with Fonelab, Mobile Klinik Professional Smartphone Repair, and uBreakiFix on Samsung Care+, our consumers can trust they have our full support, wherever they may be in Canada.”
 
Fonelab and uBreakiFix launch walk-in repair support for Samsung Care+ on June 7th, while Mobile Klinik Professional Smartphone Repair will launch on June 20th, 2019. Between these retail partners, over 100 locations across Canada will be equipped for same-day, walk-in Samsung mobile servicing.
 
Users can easily drop-off their device without an appointment at any of the Samsung Care+ authorized service locations nationwide. All authorized service locations use genuine Samsung parts, proprietary Samsung tools for the repairs, and conduct repairs by Samsung certified professionals.
 
These partnerships are critical to providing leading service to Samsung customers: Fonelab has eight stores in Ontario; Mobile Klinik Professional Smartphone Repair has 50 locations across Canada; uBreakiFix has 41 stores in Canada supporting Samsung Care+.
 
Samsung Care+ can be purchased with a new device or within 30 days of the purchase date.² Samsung Care+ plans start at $170.00 CAD for handsets and provide coverage for up to two claims throughout the lifetime of the plan. Terms and conditions apply.³
To learn more about Samsung Care+ or Samsung’s retail partners, please visit: Samsung.com/ca, fonelab.ca, mobileklinik.ca, or uBreakiFix.com.
 
About Samsung Electronics Canada Inc.
Samsung Electronics Canada inspires Canadians to reach their full potential through a transformative ecosystem of products and services that deliver innovation and distinct design to every aspect of their connected lives. The company is redefining the worlds of TVs, smartphones, virtual reality and wearable devices, tablets and digital appliances. In 2019, Samsung was ranked as one of Canada’s “Most Admired Brands” in Leger’s Corporate Reputation Study.” “Best Global Brands” list. Dedicated to helping make a difference in the lives of Canadians, Samsung’s award-winning corporate giving initiatives support public education and health-related issues in communities across the country. To discover more, please visit www.samsung.com.
 
Follow Samsung Canada at facebook.com/SamsungCanada, or Instagram @samsungcanada or Twitter @SamsungCanada.
 
About Fonelab Inc.
Fonelab is a Canadian retailer offering on-the-spot manufacturer authorized repair for phones and tablets across Ontario. Fonelab stores feature a transparent state-of-the-art repair lab and are located in Ontario’s top retail shopping centres for extended hours and convenience. For further information please visit www.fonelab.ca or email info@fonelab.ca. Fonelab | Love your Phone!
 
About Mobile Klinik Professional Smartphone Repair
Mobile Klinik Professional Smartphone Repair is Canada’s largest and fastest-growing professional, while-you-wait, no-appointment-needed smartphone and tablet repair, care and services retail chain with 50 stores in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario, Quebec, New Brunswick, Newfoundland and Labrador. More stores will open soon. Visit us on Facebook, Instagram or Twitter @MobileKlinik, or go to www.mobileklinik.ca. Images available at: https://mobileklinik.ca/en-gallery/
 
About uBreakiFix
Founded in 2009, uBreakiFix specializes in the repair of small electronics, ranging from smartphones, game consoles, tablets, computers, and everything in between. Cracked screens, software issues, camera issues, and most other problems can be repaired by visiting uBreakiFix stores across the U.S. and Canada. In 2018, uBreakiFix became a Samsung Care authorized service provider offering same-day, in-person support for Samsung Galaxy customers across the U.S. For more information, visit http://www.ubreakifix.com.
 
Media Contact:
Katelin Onishi, North Strategic, Tel: 613-883-4684, katelin.onishi@northstrategic.com
 
 
¹ While the vast majority of Samsung phone owners will be able to get same day support – within a two hour window or less – certain exclusions apply.
 
² You can purchase the Plan only at the time You purchase Your Device or within 30 days of Your Device purchase date. If you do not purchase the Plan at the same time as You purchase Your Device but purchase the Plan within the 30 days following Your Device purchase date, a 25-day waiting period will apply before You can request services under the Plan.
 
³ This Plan complements and is supplementary to the manufacturer’s warranty but does not replace the manufacturer’s warranty or warranty obligations during the manufacturer’s warranty period. Parts and services covered by the manufacturer’s warranty and the warranty obligations under the manufacturer’s warranty, including battery replacements, are the responsibility of the manufacturer only. This Plan provides certain additional protection, which the manufacturer may not provide. Please refer to the terms and conditions of the manufacturer’s warranty for more details.