Samsung Electronics Canada Ltd., is thrilled to announce the opening of its first retail presence in Quebec – the Samsung Experience Store at Le Centre Eaton de Montreal.

The 2,900 square foot store is designed to give guests more of what they love – the chance to engage and get closer to the newest technology and innovations from Samsung, including the all-new Galaxy Note20 Series 5G, announced today. The Galaxy Note20 Ultra 5G and Galaxy Note20 5G are productivity powerhouses that works like a PC and lets you game like a pro. 

In addition to having the latest comprehensive mobile line up of smartphones, wearables and tablets on display, this new innovative retail space will connect guests to Samsung’s ecosystem of products and services. While in store, guests will experience:

• The latest in Samsung SmartTV technology, including 8K QLED and The Frame, showcasing amazing Samsung picture, sound and design innovations, while allowing guests to indulge themselves in their passion for entertainment
• An expansive assortment of mobile accessories to personalize guests’ favourite Samsung device
• On-site service and trained Galaxy Consultants to guide guests through the experience, answer questions, as well as to provide technical support and repairs* for mobile products. In addition, Samsung mobile device owners will also be able to coordinate 1:1, in-person sessions with Galaxy Consultants.

“We are so excited to launch our retail footprint in Quebec. The Samsung Experience Store at Le Centre Eaton de Montreal is our first store concept of its kind in Canada,” said Patricia Heath, VP of Retail Excellence. “The modular design and increased flexibility will allow us to change and evolve the store with each new product and service launch, offering a dynamic and engaging guest experience.”

This marks the sixth Samsung Experience Store in Canada, with retail locations in Ontario at CF Toronto Eaton Centre, CF Sherway Gardens, Yorkdale Shopping Centre and a Samsung Kiosk at Scarborough Town Centre, in British Columbia at Metropolis at Metrotown Mall, and in Alberta at the West Edmonton Mall.  

For more information, follow facebook.com/SamsungCanada or on Twitter @SamsungCanada or visit https://www.samsung.com/ca/ses/.

*In partnership with Mobil Klinik at Metropolis at Metrotown Mall and West Edmonton Mall.

The Customer Need

Every day, healthcare professionals work to provide efficient services in their area, ensuring there is as little downtime between patients as possible, and an ambulance ready to go. No matter the size of the area they cover, this is no small task for today’s healthcare teams.

Centre Intégré Universitaire en Santé et Service Sociaux (CIUSSS), which covers the administrative region of Chaudière-Appalaches in Quebec, works to consolidate and optimize acquisitions while generating savings for health care institutions in Quebec. CIUSSS offers a variety of healthcare services, including having paramedics available to reach patients quickly and provide the best care possible.

To overcome its challenges and offer a more efficient service by minimizing downtime, CIUSSS required a reliable solution to equip ambulance vehicles with a computer system managed remotely. Moreover, the technology would need to help keep confidential data secure, and be customizable to meet current and future needs of healthcare service providers.

Samsung Solution

Today, the Galaxy Tab Active 2’s innovative design makes it easier for healthcare professionals to access seamless and easy to use technology to improve the quality and efficiency of care. In the search for a durable device that offers the mobility of a tablet, but also the long-lasting battery power to deliver seamless usage over long periods of time. CIUSSS selected the Galaxy Tab Active2 from Samsung Electronics Canada to outfit its ambulance fleet.

Ruggedized and built to stand up to challenges that healthcare service providers face, the Galaxy Tab Active2 boasts a MIL-STD-810G certification for its ability to survive drops, shocks, vibrations and temperature fluctuations.^[1] The device’s IP68 rating, which classifies it as both dust and water resistant, truly proves itself as an innovative tablet that healthcare professionals can use worry-free in any condition. ^[2]

Intrigued by the robustness and display quality of the Galaxy Tab Active2, CIUSSS replaced old devices in its ambulances with the new ruggedized tablet, allowing them to stay connected with hospitals, patients and dispatch operators in a more efficient manner.

Because patient details are highly confidential, healthcare professionals must use secure software.  Samsung Knox, a mobile security solution available on Samsung devices like the Galaxy Tab Active2, helps keep patient data secure. Through the Samsung Knox Configure cloud-based service, CIUSSS remotely configured the tablets and tailored them to meet their specific business needs.  Using advanced features such as automated provisioning, restriction of unnecessary device connections, ability to lock into kiosk-mode and automated application deployment with dynamic updates, CIUSSS was able to streamline their mobile fleet to provide their healthcare professionals with a simple solution to maximize efficiencies.

The Results

CIUSSS was able to install their entire fleet of ambulances with new Samsung devices to help healthcare professionals stay connected with a network of hospitals, patients and dispatch operators. The expertise and innovative solutions provided by Samsung Canada have contributed to CIUSSS implementing Computer-Aided Dispatch, helping them offer a faster and more efficient service to help solve a variety of patient needs.

Since implementing the Galaxy Tab Active2 in its ambulances, the new device has helped reduce downtime with ambulances, and improved CIUSSS’ method of sending updates, thereby providing paramedics with a system that allows them to send and receive information on the go.

Leveraging the innovative display and mobility of the Galaxy Tab Active2, as well as the Samsung Knox security platform, CIUSSS is now able to improve operational efficiencies, including case reporting, location tracking and patient note-taking. This has ultimately helped improve its overall service to patients by providing more efficient access to care in the area.

Together with CIUSSS, Samsung is committed to providing digital solutions for health providers that work towards improving the patient outcomes.

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^[1] This device passed United States military specification (MIL-STD-810G) testing against a subset of 10 specific conditions, including drops from 4.9 feet, extreme temperatures, dust, shock/vibration and low pressure/high altitude.

^[2] Galaxy Tab Active2 and S Pen are rated IP68, meaning they are both protected against dust ingress and are water resistant. Water resistance rating is based on test conditions of submersion in up to 1.5 metres of fresh water for up to 30 minutes. To prolong the life of your device rinse it with clean water after submersion or spillage and dry with a microfiber cloth.