Amid the rising cost of living across Canada, businesses feel the crunch in a myriad of ways, including through labour shortages. In an effort to address some of these challenges, businesses have been using technologies like self-service kiosks and other digital displays, including Samsung Canada’s popular Business TV and All-in-One Kiosk.

The Samsung Business TV allows businesses to elevate their customers’ experience by giving them the ability to personalize and develop their own customized marketing tools. This TV offers vibrant and eye-catching digital displays and features over 100 pre-loaded templates for users to create their own content. With promotions that display alongside TV programs, motion-embedded solutions, seasonal sales, and other pre-designed layouts, the Samsung Business TV allows businesses to create professional visuals, as well as upload their own creations for a customized experience.

Plus, with Tizen Zero Config remote management, businesses with multiple Business TV units in different locations can register and install new apps remotely via Tizen Business Manager, saving both time and money. The Samsung Business TV is also equipped with security capabilities, allowing businesses to lock their TV with a pin-code system to prevent unauthorized users from tampering with the screen.

As businesses head into the busy holiday season, staffing can become increasingly difficult for many small- and medium-sized businesses. The Samsung All-in-One Kiosk can help businesses who are otherwise short-staffed to serve customers.

The All-in-One Kiosk is available in two operating systems options—Tizen and Windows. It supports enhanced compatibility with third-party devices via USB ports, and also has a modular design which provides a variety of payment options including credit card, barcode, QR code and NFC, along with a built-in printer. This allows businesses to efficiently integrate their technology, without requiring additional peripherals.

When businesses are understaffed or in a busy season, it’s easy for employees to forget to promote the latest limited-time offers or new product offerings. The Kiosk can suggest add-ons or related items based on a business owner’s configurations. It can also encourage consumers to join a store loyalty program with the click of a button.

As the business landscape continues to evolve, so does the need for proficient tech solutions. Samsung is well-equipped to outfit small- and medium-sized businesses in Canada with some of the latest tools for increasing efficiencies and customizing the tools they need to meet the demands of today’s market.

To learn more about Samsung Display Solutions, visit samsung.com/ca/business/displays.

The world around us is rapidly changing. After a challenging couple of years, the way people engage and interact with each other has evolved, which influences their attitudes and behaviour. As part of this change, today’s guests have increased expectations, which now include enhanced experiences that are enabled by seamless digital connectivity.

A personalized hotel experience is important to guests, so increased pressure is being placed on those working within the hospitality industry to explore and invest in digital technologies that will meet guests’ enhanced expectations.

To help support the efforts of hotels and deliver value on their digital investments, Samsung Canada offers an array of digital display solutions. Such solutions ensure efficient, high-end connectivity that allows hotels to deliver impeccable service and communication from check-in to checkout and beyond, driving and enhancing guest loyalty. Whether it’s outdoor digital signage that captures guests’ attention or in-suite digital tools that keep guests both informed and entertained, Samsung’s innovative digital solutions support the incredible guest experiences that hotels strive to provide to their guests.

Making a Big Impression with Impactful Digital Signage

It’s no secret the guest experience begins as soon as patrons enter the hotel lobby. To help create an immediate impression that guests will remember, Samsung’s LED displays are an incredibly powerful visual tool. The Wall, for instance, allows hotels to showcase welcome messages for event attendees, or wayfinding information for private functions. And, when the screen isn’t being used to deliver specific messaging, it can be leveraged to display captivating scenes of the city, its landmarks, landscapes, or other local highlights.

Checking-In Made Easier

A growing trend among some travellers today is their increasing desire for a discrete and private check-in experience. Samsung enables this experience with its interactive, self-service Kiosk, which provides guests with the ability to check-in or select upgrades. The Kiosk boasts a compact, space-saving design, advanced security, and easy management and maintenance for reliable performance.

Delivering a Premium In-Suite Experience

For most travellers, a comfortable and seamless in-suite experience is one of the most important aspects of their stay. Samsung’s new generation in-room hospitality TVs with QLED display technology for deeper contrast and exceptional brightness featuring Samsung’s new content management system, LYNK Cloud, provide a gateway to hotel information, services, and activities. It’s a way for hotels to provide a new level of interactivity for their guests, which includes opportunities and access to new experiences in a personalized manner, allowing guests to order room service, view menus and check out easily and conveniently.

Digital Concierge Stations

Digital touch screen displays can also be used to provide guests with real-time information regarding local restaurants, sporting and entertainment events as well as airport and airline updates. Serving a similar function as a mobile device, a digital concierge station helps fulfil guests’ search needs while encouraging essential personalized engagement with the hotel.

Augmented Signage for Additional Revenue

Elevators can also be outfitted with Samsung digital displays to provide guests with news, weather, directions to hotel amenities, or special information specific to the hotel. For example, a digital display can promote the hotel’s restaurant, café, bar and gift shop by displaying timely deals, menu boards, upsell opportunities and special promo offers, generating additional revenue for the hotel.

Outdoor Signage

With the latest fully integrated and contained outdoor signage technology that can withstand different weather elements, hotels can reach potential guests with messages promoting different services and offerings like free Wi-Fi, complimentary breakfast, parking, discounted nightly rates, or seasonal partnerships with local restaurants. This provides hotels with yet another way to increase revenue.

In an ever-changing world and continuously evolving hospitality landscape, hotels are always exploring new ways to “wow” their guests and provide them with an exceptional experience during their travels. Through its innovative digital display technology, Samsung is helping the industry achieve that goal.

Innovative display technology from Samsung Canada delivers an enhanced retail experience at Shaw and Freedom Mobile retail stores in B.C., Alberta and Ontario. (Credit: Shaw Communications Inc.)

Samsung Electronics Canada is modernizing the retail experience with the extended rollout of its display technology at Shaw Communication Inc’s Shaw and Freedom Mobile-branded retail locations in B.C., Alberta and Ontario. By the end of this year, more than 80 Shaw and Freedom Mobile retail locations will have updated their format to Samsung’s digital experience.

Samsung Canada’s display technology, including innovative touch-enabled displays, was chosen to help deliver an enhanced retail experience that provides customers with an immersive destination to explore, learn and interact with the Shaw and Freedom Mobile products and services.

Shaw first launched Samsung Canada’s display technology in 2018 in its enhanced Freedom Mobile corporate stores and kiosks in Ontario and continues to incorporate this technology into its newly branded Shaw retail locations and kiosks throughout B.C. and Alberta. This use of Samsung’s digital technology reinforces how important it is for businesses to continue providing consumers with an elevated retail experience.

“We are proud to extend our valued partnership with Shaw and Freedom Mobile to provide an engaging in-store customer experience,” said Mary Peterson, Vice President, IT & Enterprise Solutions, Samsung Electronics Canada. “Our Samsung display solutions and innovative software offer an exceptional experience for both customers and employees alike and provide retailers the ability to showcase vibrant and immersive content.”

Digital displays have not only provided a modern look and feel and enhanced customer flow within Shaw and Freedom Mobile retail locations but have also helped the organization better merchandise promotions and increase cross-selling opportunities while reducing the costs associated with printing and signage.

With new promotions and marketing materials available almost daily, Samsung Canada’s displays allow for rapid changing of content and promotional materials without the need for traditional flyers. From an operational standpoint, the ability to update customer-focused content quickly and easily have also provided Shaw with a time and energy savings advantage.

“Shopping is as much about the in-store experience as it is about product and pricing, so it’s vitally important to us that we’re able to provoke a positive response from our customers as soon as they set foot in our stores,” said Pat Button, Senior Vice President, Sales, Shaw Communications. “Samsung Canada’s innovative display technology has been central to enhancing our in-store shopping experience, giving our customers the ability to interact with our products in a deeper, more engaged way.”

To attract customers to stores with promotions and branded content, Shaw and Freedom Mobile flagship locations feature the Samsung IER Series Indoor LED Cabinet 2.5mm Pixel Pitch which boasts stunning picture quality, easy installation, and simple display management with flexible design. Additionally, Samsung 55” video wall displays transform Shaw and Freedom Mobile stores with high-impact promotional and branded content. With slim depth and extremely narrow bezel, the video walls create a seamless in-store visual experience.

The Shaw and Freedom Mobile retail locations also leverage the Samsung QM32T, which maximizes the interactive touch display experience with a built-in, high performance, Tizen-based media player, while the Samsung QB13T offers customers up-close content with a simple, compact design.

Freedom Mobile’s dealer retail locations also leverage Samsung QM43 and QM55 displays, which showcase promotional content in ultra-high definition with incredibly rich colour. Boasting a slim design, Samsung’s QMR series displays cut through the clutter with incredible 4K picture quality and intelligent UHD upscaling technology[1]. Plus, Samsung’s MagicINFO software works behind the scenes to power displays in Shaw and Freedom Mobile stores as part of an all-in-one content management system[2].

When it comes to the modern retail experience, effective digital signage can make all the difference. For more information on Samsung Digital Display solutions, please visit Samsung.com/ca/business.

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[1] 4K AI Upscaling enhances content to near-4K picture quality. Based on laboratory testing. Viewing experience may vary according to types of content and format. 4K AI Upscaling may not apply to PC connection, and certain conditions of Game Mode.

[2] License for MagicINFO must be purchased separately.

Television sets and talk show studios often become as iconic as the stars that call them home. Cityline and host Tracy Moore are no exception.

With the latest season of North America’s longest running daytime show for women once again on Canadians’ screens, the Cityline set needed a refresh to welcome guests back. Samsung Canada identified an opportunity to revamp the set and give audience members and guests alike a unique studio experience.

Innovative digital displays deliver inspiring content

From the moment guests step foot into the studio or tune in from home, they can see the iconic Cityline in stunning 4K on Samsung’s 98” Premium Display QBT and 85″ Premium Display QMR. Situated behind the conversation and makeover area where Tracy chats with guests, the Samsung QMR and QMT series of displays deliver incredible UHD resolution as they showcase the latest fashion and beauty trends.

Both displays include intelligent UHD upscaling[1] and rich flawless colours with Dynamic Crystal Colour, all in a slim design, showcasing the Cityline branding in sharp picture quality. The QMR series features non-glare display, providing better visibility of on-screen content from all angles at any time of the day, while the QBT series includes an all-new symmetrical design which makes installation simple, ideal for when sets need to be changed. The digital displays complement the new set and offer Cityline the opportunity to showcase content in vivid and brilliant colour.

Cooking meets style in the Samsung Kitchen

Always the first to showcase the latest trends, Samsung Canada provided Cityline with its brand new Bespoke 4-Door Flex Refrigerator to create the show’s first ever fully working kitchen, as well as a suite of connected kitchen appliances, ensuring hosts have cutting-edge tools to cook up a storm in the brand new ‘Samsung Kitchen’.

Created with consumers’ style in mind, Samsung’s Bespoke 4-Door Flex Refrigerator is a unique blend of personalized aesthetic with premium refrigeration and is the highlight of the Samsung Kitchen. The Bespoke 4-Door Flex features customizable outside panels with colours, materials and finishes to reflect a variety of personal styles, together with customizable and convertible compartments on the inside.

Bespoke is the perfect mix of style and function in the new kitchen. With 8 different panel colours available, as well as 3 different finishes, Bespoke offers the ability to mix and match styles, bringing the world of fashion into the kitchen and allowing the Cityline set to change up its style as the show evolves. The stylish piece of technology is ideal for the revamped set and the Cityline brand, which has long encouraged viewers to flaunt their unique personalities and show their true colours.

To help guests showcase their cooking skills, the kitchen features Samsung’s Double Wall Oven with Power Convection, offering a flexible choice of cooking methods to cater to any recipe. Meanwhile, the Samsung Induction Cooktop provides a large, open area that offers greater flexibility for cooking multiple dishes. It is able to accommodate different sizes of pots and pans to cook everything evenly and efficiently without “dead zones.” To round out the complete kitchen revamp and to avoid the build-up of dirty dishes, the space also features the Samsung AquaBlast Dishwasher which provides corner to corner coverage for superb cleaning. No need for scrubbing!

With the new Samsung Kitchen and digital displays installed on set, Cityline is ready to welcome back guests and viewers alike to find out more about the new additions and all the exciting trends and news for the upcoming season.

If you missed the Cityline studio reveal segment, you can watch it here (note Cityline airs weekday mornings on City TV channels across Canada). For more information regarding the latest technology from Samsung, please visit Samsung.ca.

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[1] UHD Upscaling enhances content to near-UHD picture quality. Based on laboratory testing. Viewing experience may vary according to types of content and format.

Samsung Electronics Canada and Tim Hortons are modernizing the guest experience with the installation of Samsung’s outdoor digital signage technology at Tim Hortons drive-thru locations across Canada in 2021.

With installations already completed at roughly 1,300 Tim Hortons drive-thru locations as of 2020, this partnership marks Samsung Canada’s largest outdoor digital signage deployment yet, with plans for a total of approximately 2,600 Tim Hortons drive-thru locations modernized with new outdoor digital signage technology by the end of the year.

“Increased digital signage adoption at drive-thru areas reflects a commitment among today’s quick-service restaurants to provide an improved customer experience,” said Mary Peterson, Vice President, IT & Enterprise Solutions, Samsung Electronics Canada. “We’re proud to partner with Tim Hortons to provide innovative outdoor digital signage at even more of its drive-thru locations this year, maximizing customer engagement through product durability, flexibility and 24/7 performance.”

A fully integrated, self-contained outdoor display, Samsung’s OH Series features an IP56 certification for use in heat, cold, rain, snow and dust – ideal for a variety of weather conditions throughout the year in Canada^[1]. Featuring an ultra-slim depth of 85mm with an embedded power box, the high brightness display is also optimized for visibility in bright ambient light, even viewable to those wearing polarized sunglasses^[2]. The product is fully equipped for outdoor placements and features an innovative cooling system, so there’s no need for a supplemental heating or air conditioning unit.

Additionally, Samsung’s digital signage technology provides advanced display protection through 5 mm (0.19 in.) tempered Magic Glass, which is certified durable through IK10-certification (a European-strength test) and demonstrates a robust level of strength that can endure external impacts^[3].

“The Tim Hortons drive-thru network is the largest in the country and offers Canadians a contactless, quick way to grab their favourite coffee and food on the go. Samsung’s technology is playing an important part in our vision to modernize the guest experience and we’re excited to be installing outdoor digital menu boards in our drive-thru restaurants,” said Chris Main, Vice President of Restaurant Technology for Tim Hortons.

Technology enclosures specialist, Melitron Corporation (www.melitron.com), designed and manufactured the outdoor digital signage and menu boards, including integration of Samsung’s display technology, which are further advancing the customer experience at Tim Hortons drive-thrus across Canada.

For more information on Samsung Digital Display solutions, please visit Samsung.com/ca/business.

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^[1]Each OHF Series display undergoes rigorous IP56 ingress defense testing* to ensure resistance to dust, heat, moisture and other environmental variables that can impede operations. IP ingress defense testing helps to determine a product’s susceptibility to solid particle (including dust) ingress and liquid (water) ingress. IP56: Protected from high-pressure water jets from any direction, limited ingress protection.

^[2]The OHF Series displays feature innovative Magic Glass, TUV-certified image quality and an Auto Brightness sensor to improve picture quality and optimize message delivery for any viewer. The OHF series displays have been verified and validated by TUV Rheinland, a leading international certification organization.

^[3]As tested by Korea Testing Laboratory on September 28, 2016, Report No. 16-047352-02-1. IK rating refers to the degree of resistance against external impacts on a scale of 0 to 10, where 10 indicates the highest level of protection.