Samsung Electronics Co., Ltd. today announced that its smart home platform, SmartThings, now supports Matter 1.5— a global smart home brand—making it the first in the industry to support Matter-compatible cameras. 

Starting later this month, Samsung will roll out SmartThings updates to expand its existing list of Matter devices, including lights, door locks, switches, and various sensors, by adding cameras. With this update, SmartThings will become the smart home platform with the broadest support for Matter devices. 

“Samsung aims to ensure that products and services built on different brands and protocols deliver a unified experience through SmartThings,” said Jaeyeon Jung, Executive Vice President and Head of SmartThings Team at Samsung Electronics. “We will continue to expand our support for industry standards, including Matter, and further strengthen collaboration to drive new customer experiences.” 

Effortless Security and Monitoring With Matter 1.5 Camera Support

The industry is particularly focused on the inclusion of a camera standard, as cameras are an essential part of any smart home ecosystem. Matter 1.5 supports a wide range of camera use cases including indoor and outdoor security cameras, video doorbells, and more. It also includes features such as live video streaming, two-way communication, motion detection, event history, and pan-tilt-zoom controls. 

Expanded User Choice and Enhanced Developer Convenience

With SmartThings supporting the standard, camera manufacturers can now launch Matter-based cameras that seamlessly integrate with SmartThings without the need to customize separate API (Application Programming Interface). 

Samsung has collaborated with leading global IoT device makers, including Aqara, Eve, and Ulticam, to develop Matter cameras, and these products are expected to roll out starting in March 2026. 

SmartThings has already partnered with Aqara, Arlo, Hue, Ring, and others to provide a wide array of smart home camera experiences across various protocols and connection methods. With this update, users will have even more options, as Matter cameras can now be integrated easily into the SmartThings ecosystem. 

Integrating cameras with SmartThings helps users build a safe and convenient smart home tailored to their lifestyle. This integration enables essential functions such as monitoring the home environment while away, checking on the well-being of pets, and configuring customized routines by connecting with smart doorbells. 

Samsung SmartThings continues to expand its global partnerships under an open-platform strategy. Through the WWST (Works With SmartThings) certification program, SmartThings now supports more than 4,700 models from over 390 partner brands. By rapidly adopting the Matter standard, Samsung has also helped bring 58 Matter device types into users’ everyday lives. 

Samsung Electronics Co., Ltd is expanding it Home Appliances Remote Management (HRM) service globally, enhancing the remote diagnostic and troubleshooting experience for smart appliances users around the world. The service is now active across 122 countries including Canada with support for 17 languages, enabling seamless support for a wide global customer base.

HRM is a service that connects SmartThings-connected appliances to Samsung’s service network, maintaining a continuous record of device conditions and enabling real-time monitoring through the service center.

“Samsung’s HRM service exemplifies our commitment to proactive, smart customer care,” said Miyoung Yoo, EVP and Head of Global Customer Satisfaction Team, Digital Appliance (DA) Business at Samsung Electronics. “Thanks to the combination of seamless connectivity and real-time insights, this service helps to reduce complexity for our customers, ultimately enhancing their overall satisfaction.”

Enhancing Service for Screen Appliances

In line with the expansion of screen-equipped appliances like Bespoke refrigerators and washing machines, Samsung has also introduced a screen-sharing feature to enhance diagnostic capabilities. For various screens of 7”, 9”, and Family Hubs, its users can share their device screens in real time with service centre advisors, allowing diagnosis of display-related issues, app malfunctions or multimedia playback problems.

Immediate Solutions and Reduced Service Visits through Remote Assistance

Samsung’s HRM service improves a new avenue for customer care by enabling real-time remote solutions for simple product issues that previously required in-home technician visits. For instance, for a customer that reported that the washing machine’s buttons were not responding, the advisor was able to diagnose through the HRM system that the Child Lock setting was active. With simple guidance on how to disable the setting, the problem was solved instantly without a technician’s visit. In another case where a customer reported condensation on the refrigerator door, with user consent, the advisor was able to remotely turn on the internal heater, which effectively eliminated the moisture.

In cases when an on-site visit is ultimately necessary, HRM improves the experience by allowing technicians to review detailed diagnostic data in advance. They are able to arrive at the site prepared, potentially reducing repeat visits and repair times.

Growing Adoption and User Satisfaction

With the continued expansion of customer support solutions like HRM, Samsung is realizing convenient and efficient ways to care for home appliances – reducing downtime, enhancing the user experience and setting new standards for global service. As HRM reaches more countries, languages and product categories, Samsung remains committed to delivering smarter, more connected care for the homes of the future.

HRM is supported on SmartThings-enabled models released after 2019. Must download the SmartThings app available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

In Korea, HRM supports refrigerators, washing machines, dryers, air conditioners, vacuum cleaners, and dishwashers. In Canada, HRM supports refrigerators and washing machines.

Samsung’s AI Home aims to be a reality people can experience today — not just in the future — and one designed for everyone, not just a select few.

At IFA 2025, Samsung will highlight several AI-powered innovations aligned with this vision, including the Micro RGB TV with the latest display technology, new Bespoke AI appliances customers and new mobile devices that strengthen the Galaxy AI ecosystem.¹

These products will connect to SmartThings, delivering Samsung’s unique AI Home experience that makes life more convenient.

“Samsung’s AI Home will become an integral part of our lives, analyzing multimodal information from connected devices to better understand users while seamlessly adapting to their daily needs,” said CK Kim, Executive Vice President and Head of Digital Appliances (DA) Business at Samsung Electronics, who is the opening speaker at this press conference. “We expect this year’s IFA to mark the beginning of that journey.”

[1] Availability of products in Canada my vary.

Samsung Electronics’ new Bespoke AI product lineup

Samsung Electronics will hold “Welcome to Bespoke AI” in Seoul, Korea, at the end of March, where it will unveil its latest home appliance lineup and strategy for the year, under the theme of “Home Living Made Simple.”

Ahead of the upcoming event, Samsung released a teaser video. The video features a washing machine connected to SmartThings, highlighting the convenience of Samsung’s AI Home, where AI-connected devices work together seamlessly.

More information about these new products can be found on Samsung Newsroom and Samsung.com.

Samsung Electronics Co., Ltd. today announced that, in collaboration with the Carbon Trust and other major tech companies, it has launched a new methodology aimed at measuring the emissions and emissions reductions linked to the use-phase of connected devices, such as laptops and speakers.

The launch of this methodology is part of Samsung’s participation in the Decarbonizing the Use-Phase of Connected Devices (DUCD) initiative, through which the company has teamed up with the Carbon Trust, Amazon, Microsoft and Sky to tackle the greenhouse gas emissions resulting from use-phase electricity consumption of internet-connected electrical and electronic products.

These organizations are focusing on the use-phase in particular because it is typically the largest source of product’s carbon emissions throughout its entire lifetime. Globally, connected devices currently require approximately 500 terawatt-hours (TWh) of energy annually — similar to France’s total energy use. Therefore, understanding and accounting for products’ carbon impact and finding ways to drive down emissions while devices are being used is a priority for the tech industry.

This new methodology sets out how companies can assess and report emissions using data drawn from devices that are being used by their customers, allowing for reporting that has until now relied upon lifetime forecasts used in current emissions accounting. The methodology also aims to allow tech firms to be able to account for emissions reductions that have been achieved in the process of using the methodology.

The annual reporting of use-phase emissions and reporting of emissions reductions is intended to provide increased transparency in communication to consumers, incentivizing companies to make reductions while products are still being used. The standardization of the data is also intended to empower companies to identify innovative solutions to reduce the carbon impact of their devices.

Samsung’s contributions to launching the new DUCD methodology are a continuation of the company’s commitment to finding new ways to save energy. This type of innovation is exemplified by SmartThings Energy, which empowers users to track their energy usage and make better energy decisions, as well as AI Energy Mode, which considers usage patterns to help users better manage energy usage.

“The use-phase emissions make up the lion’s share of our products’ carbon emissions across their lifecycle, and measuring is key to managing and reducing emissions,” said Inhee Chung, Vice President of the Corporate Sustainability Center at Samsung Electronics. “At Samsung, engaging and empowering consumers through our energy saving solutions is a key element of our climate strategy, and we look forward to applying the DUCD methodology to demonstrate how our SmartThings platform and its AI Energy Mode enable consumers to monitor and reduce the energy use of their connected devices.”

“Connected devices are becoming increasingly relevant in everyday life and so it was important to bring key players in the technology industry together to start to address use-phase emissions now. This collaboration has produced a significantly improved approach for the calculation and reporting of carbon emissions and reductions achieved from connected devices and lays the foundation for further efforts to address emissions in this challenging area.” said Felix Prettejohn, Senior Consultant at the Carbon Trust.

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About the Carbon Trust

The Carbon Trust is a global climate consultancy driven by the mission to accelerate the move to a decarbonised future. We have been climate pioneers for over 20 years, partnering with businesses, governments and financial institutions to drive positive climate action. From strategic planning and target setting to activation and communication – we turn ambition into impact. To date, our 400 experts have helped set 200+ science-based targets and guided 3,000+ organisations and cities across five continents on their route to Net Zero.

With an estimated 1.8 million Canadians living with ADHD[1], Samsung Canada is proud to expand its partnership with ADHD experts from the Possibilities Clinic to provide support for individuals living with ADHD. Building on the success from 2023’s inaugural partnership, Samsung and the Possibilities Clinic have implemented functionalities and resources to a new SmartStudy resource hub through SmartThings[2], an inclusive platform for university and college students with ADHD that empowers them with smart solutions to manage everyday tasks.

“At Samsung, we strive to create technology that empowers a better and more inclusive future for all,” stated Jihoon Lee, President and CEO of Samsung Canada. “We are thrilled to expand our partnership with the Possibilities Clinic, so we can work together in providing meaningful support and impactful solutions to university and college students living with ADHD.”

“This collaboration with Samsung aims to showcase how integrated technology can support and inspire students with ADHD, from managing daily school tasks and capturing creative ideas to enhancing quality family time” said Dr. Doron Almagor, Child, Adolescent, and Adult Psychiatrist and Director of Possibilities Clinic.

In support of the back-to-school season, Samsung’s SmartStudy is a resource hub that welcomes users with a brief survey to identify individual needs, and offers smart technology solutions for how to automate and simplify everyday tasks. The hub features university student and content creator Olivia Lutfallah, where she shares tips and tricks for how she’s managed her ADHD symptoms during her studies. The hub also features music playlist suggestions that boost productivity and focus, to help students get in the zone.

University and college students are encouraged to explore Samsung’s SmartThings app and to use Samsung’s connected technology to improve routines, reduce distractions, enhance creativity, and more[3]. The SmartThings app allows users to easily connect, control, and automate their compatible devices all from one place[3]. Tasks that can be handled through the SmartThings app include scheduling laundry, turning on the air conditioner and monitoring pets. Users can also make hands-free calls, dim lights for movies, track energy usage, check fitness stats, and more[4].

To learn more and to discover your tailored technology solutions, please click here.

[1] According to CADDAC (Centre for ADHD Awareness, Canada): https://caddac.ca/about-adhd/ .

[2] These are suggestions and recommendations for informational purposes only. Samsung Canada or the products described herein are not intended to diagnose, cure, mitigate, treat or prevent any diseases or other conditions. Users should not interpret or take clinical action without consultation with a qualified healthcare professional. Please consult a medical professional for advice.

[3] To use SmartThings, download the app from the Galaxy Store, Play Store, or App Store. The app requires Android OS 9↑ with a minimum of 3GB RAM space or iOS 14↑. Supported OS specifications and app screen configuration may change with app updates.

The availability of SmartThings technology, functions, features, specifications, and services may vary by region, service provider, network environment, or product and are subject to change without notice.

All devices must be connected to Wi-Fi or another wireless network and registered with a single Samsung Account.

The maximum number of devices that can be connected to SmartThings is 200 per IP address.  However, the maximum number of devices that can be connected may be limited depending on the user’s network environment. Up to 10 locations per Samsung Account can be used, up to 20 rooms per location, and up to 20 members can be invited per Samsung Account by the administrator who registered the location.

Images and on-screen content are simulated for illustrative purposes. Actual user interface (UI) may vary depending on software version, model, region, and other factors.

[4] SmartThings features require one of or a combination of the following: a compatible Galaxy device, Samsung Account, Wi-Fi connection, SmartThings Hub, and/or compatible third-party product(s).

The press conference underscored Samsung’s commitment to democratizing AI as well as the transformative power of Galaxy AI, with notable figures from Samsung and partner companies outlining how Samsung’s AI advancements are reshaping user experiences and contributing to a more sustainable and inclusive world. Below are visual assets from Samsung Electronics’ press conference at IFA 2024.

AI for All: Like Sprinkling Magic Dust Into Everyday Life

▲ Benjamin Braun, Chief Marketing Officer of Samsung Europe, opened the event by honoring IFA’s rich 100-year history. As part of the presentation, he showed a simulated video of what Albert Einstein’s IFA 1930 keynote would look like using the power of Samsung’s different AI technologies, such as AI Upscaling, AI Active Voice Amplifier and Galaxy AI.

▲”This year [Samsung] aims to have 200 million AI-enabled devices,” said Benjamin Braun, Chief Marketing Officer of Samsung Europe *separate images available below

AI Meets World: More Inclusive and Sustainable

▲ Citing Samsung’s first Mobile AI Report , Dr. Chris Brauer, Chief Innovation Officer (CIO) at AI strategy, solutions and research firm Symmetry said that “frequent mobile AI users are about 1.4 times more likely to report a high quality of life compared to those who rarely use it.”

▲ “AI Energy Mode in SmartThings Energy can save up to 70% of energy consumption in [Samsung] washing machines by using Ecobubble and AI Wash technologies,” said Katharina Mayer, Head of LifeStyle Lab Europe, Digital Appliances, Samsung Electronics *separate images available below

AI Meets You: More Productivity, Simplicity and Enjoyment

▲”Intel and Samsung have worked together for over 20 years,” said David Feng from Intel. “By combining the power of the newest Core Ultra processors with Samsung’s mobile leadership and our joint belief in an open ecosystem, the Galaxy Book5 Pro 360 unlocks the next level of cross-device AI experiences.” *separate images available below

▲”[The Galaxy Book4 Edge powered by Snapdragon X Elite] is built for AI, putting the world of intelligence at the heart of your PC,” said Nitin Kumar from Qualcomm *separate images available below

▲ (Left) “[Our SmartThings ecosystem] can connect thousands of Samsung and non-Samsung devices and has over 350 million subscribers globally,” said Deborah Honig, VP of One Samsung at Samsung UK. “Now at IFA, we are introducing SmartThings Pro for the first time. A new platform to help businesses easily manage their connected devices and energy usage.” ▲ (Right) “The only thing it doesn’t do is prepare the food for you,” Deborah Honig, VP of One Samsung at Samsung UK joked about the Samsung Food app. *separate images available below

▲”Our free Samsung Health app, [is] already used by over 64 million people worldwide,” said Stephanie Chosen, Brand & Product Marketing Manager at Samsung UK

▲ “Samsung AI TV is set to become the hub of an AI-powered smart home system,” said Stephanie Chosen, Brand & Product Marketing Manager at Samsung UK

▲ Benjamin Braun, CMO of Samsung Europe, announces the Music Frame WICKED Edition.

▲ Benjamin Braun, CMO of Samsung Europe, took a selfie with the crowd using the Galaxy Z Flip6 and the gesture control on the Galaxy Ring at the company’s press conference at IFA 2024.

Home appliances and electronics have followed this evolution. What were once large, bulky machines have since become highly advanced, integrated devices and essential companions in daily life.

▲ Exterior view of the Messe Berlin exhibition grounds during IFA 2022

In the midst of this change, Samsung has positioned itself to lead the next 100 years of innovation by seamlessly connecting mobile devices, TVs and home appliances through SmartThings1 — while offering enhanced control over devices through upgrades in Bixby,2 the company’s voice assistant which can now better understand complex commands based on natural language.

IFA 2024 kicks off on September 6 under the slogan “Innovation for All.” Before its grand opening, Samsung Newsroom looked back at IFA’s century-long journey of innovation and Samsung’s legacy of technological breakthroughs.

From Radio Exhibition to Innovation Hub for AI Devices

In its early days, IFA served as a platform for the German government to showcase emerging radio technology in the 1920s. Albert Einstein even delivered the opening speech in 1930.

▲ Albert Einstein during his opening speech for IFA in 1930 (photo credit: IFA website)

This marked the beginning of a series of breakthroughs including the introduction of the world’s first car radio in 1932 and the first color TV in 1937. World War II halted IFA for several years in the 1940s, but technological progress continued. In 1971, the show was renamed Internationale Funkausstellung to become the IFA consumers know today.

The evolution of home appliances has been equally remarkable. Refrigerators and washing machines are no longer simple mechanical devices designed to reduce household labor. Innovations in compressors and motors — along with advancements in electronic components, smart features and connectivity — have turned these devices into sophisticated, high-tech tools for modern living.

Samsung first started exhibiting at IFA in 1991, showcasing monitors, PCs and more at a modest 43-square-meter booth during the trade show’s expansion beyond radio and television to include digital media devices. Twelve years later in 2003, the company upgraded its booth to a significantly larger 3,600-square-meter one in the prime location of Hall 20. Since 2014, Samsung has exclusively occupied CityCube Berlin and is ready to impress visitors once again with its 6,000-square-meter booth this year.

Growing With IFA and Leading the AI Era With a Connected Ecosystem

Samsung’s presence at IFA has continually increased as the company introduced groundbreaking technologies across home appliances, TVs and mobile devices. In 2006, the tech giant showcased the Bordeaux TV, which established Samsung as the global TV market leader. In 2011, the company introduced the industry’s first smart TV and the Galaxy Note — the latter of which heralded the “phablet era” by blurring the line between smartphones and tablets.

Samsung unveiled the world’s first curved UHD TV and the company’s first smartwatch, the Galaxy Gear, at IFA 2013. Three years later in 2016, the launch of the Family Hub refrigerator with a large touchscreen marked the transition of home appliances into advanced Internet of Things (IoT) devices.

▲ Samsung Electronics’ SmartThings booth at IFA 2023

In 2014, Samsung had recognized the potential for connected experiences to revolutionize consumers’ lives and acquired SmartThings just a month before IFA 2014. Today, SmartThings has since grown over a decade into a massive, global ecosystem of more than 340 partners and 350 million users.3

At IFA 2018, Samsung highlighted AI as a key focus, signaling that “connected living” would become a major trend in the electronics industry. The company proceeded to introduce 15 AI-powered appliances at IFA 2023, ushering in the AI era of home appliances. Last year, Samsung also introduced Samsung Food — an AI-powered food and recipe platform that connects home appliances, TVs and mobile devices to deliver a personalized cooking experience tailored to each household and individual.

Samsung’s journey with IFA is now headed toward innovations in device control through more advanced voice commands. Basic machines designed to store food and wash clothes 100 years ago are now evolving into intelligent companions that communicate with users verbally and handle complex household tasks with ease.⁴

This transformation will be showcased at Samsung’s booth in CityCube Berlin at Messe Berlin during IFA 2024 from September 6-10.

¹ Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
² Bixby is Samsung’s brand of Internet of Things (IoT) voice assistant. Bixby service availability may vary depending on the country. Bixby recognizes certain accents/dialects of English (US, UK, Indian), Chinese, Korean, French, German, Italian, Spanish (Spain, Latin America) and Portuguese (Brazil). The user interface may change and differ by device. The availability of Bixby features and content providers may vary depending on the country/carrier/language/device model/OS version. A Samsung account log-in and data network connection (Wi-Fi or data network) are required.
³ As of August 31, 2024.
⁴ This function may produce inaccurate results, and will be updated periodically to improve accuracy.

Samsung Electronics Co., Ltd., today announced that SmartThings, its global connected living platform, has received the international standard ISO/IEC 27001:2022 certification for information security management systems (ISMSs).

ISO 27001 is the leading global standard for ISMSs and was established by the International Organization for Standardization (ISO). The standard provides companies with guidance to manage the risks to information assets systematically and achieve information protection goals.

This certification was received from the British Standards Institution (BSI), a world-renowned standardization and certification organization. To be certified, a company has to meet the standard across a total of 123 detailed items, including policies for information security, access control for information assets and incident response, among others.

With this certification, Samsung has proven that the information protection of its SmartThings Cloud operates in accordance with international standards while providing integrated connected experiences. This official recognition will further boost trust and strengthen business competitiveness — not only with SmartThings users but also partners.

“The importance of cloud technology and information protection is increasing in a rapidly changing business environment,” said Harold Pradal, President of Assurance Services at BSI. “We recognized that the operation capability and security level of Samsung SmartThings are excellent.”

“SmartThings receiving the ISO 27001 certification is the result of our sustained focus on the protection of information in a hyper-connected world with exponentially increasing intelligence.” said Seungbum Choi, Executive Vice President and Head of Device Platform Center at Samsung Electronics. “But this is just another step in our drive to fortify the platform’s security. We will continue to find new ways to ensure that SmartThings’ personalized services are provided even more safely.”

New Joint Venture to Provide Outstanding Heating and Cooling Solutions to Customers in the U.S. and Canada

Samsung Electronics Co., Ltd. today announced that it has agreed to form a joint venture with Lennox (NYSE: LII), a leading provider of innovative climate solutions in the HVACR industry, to sell ductless HVAC systems in the United States and Canada.

As product requirements for ducted and ductless systems move together, the synergies of having both offerings for customers are becoming greater. The joint venture brings together Samsung, a trusted global brand with 40 years of innovative HVAC technology, and Lennox, a North American HVAC original equipment manufacturer (OEM) and direct distribution leader, in a partnership that will provide outstanding heating and cooling solutions to customers.

Samsung will own 50.1% of the joint venture, Samsung Lennox HVAC North America, and Lennox will own the remaining 49.9%.

“It is a great pleasure to take the first step in creating a long-term HVAC industry-leading partnership with Lennox,” said KS Choi, President and Chief Executive Officer of Samsung Electronics North America. “Our collaboration, focused on strong product offerings and customer networks in the growing ductless segment, will bring new solutions to the market. We look forward to launching innovative technologies together in the future.”

The joint venture will be distributing Samsung ductless products in the United States and Canada as well as “Lennox powered by Samsung”-branded products for Lennox, which will be sold through Lennox stores and direct-to-dealer network. The joint venture will continue to supply Samsung branded products to the existing Samsung HVAC distributors and representatives in the United States and Canada.

Samsung expects the joint venture will help the company to strengthen its position in the North American HVAC market by adding Lennox’s distribution channels, while Lennox is expected to reinforce its business by expanding the product lineup of innovative ductless systems from Samsung.

Through this partnership, Samsung plans to leverage its leadership in artificial intelligence, software, smartphones and semiconductors to provide more smart home services with Samsung SmartThings’ easy device connection and control for a smarter lifestyle and seamless experience. With SmartThings Energy, users can monitor overall power consumption within the household, while SmartThings Energy’s AI Energy Mode helps save energy consumption of connected home appliances.

Based on innovative products uniquely from the joint venture and through the expansion of distribution channels, Samsung Lennox HVAC North America aims to strengthen its residential and homebuilder business in North America. Furthermore, Samsung and Lennox will continue to seek more partnership opportunities and collaboration with homebuilders across various product categories from home appliances to TV, as well as in device parts and technology.

“This joint venture represents the union of two outstanding brands with strong market positions and deep customer trust. It is an honor to work with Samsung as we invest in solutions to meet our customers’ HVAC needs,” said Alok Maskara, Lennox Chief Executive Officer. “I am excited about the future of this joint venture as part of our growth strategy.”

Pending customary closing conditions, the new joint venture is expected to be operational in the second half of 2024. Samsung and Lennox will appoint the joint venture’s Chief Executive Officer and Chief Financial Officer, and the business headquarters and operations will be based in Roanoke, Texas.

About Samsung HVAC America

Samsung performs in the HVAC industry globally with business operations in 48 countries. Samsung HVAC America is growing the Samsung residential and commercial air conditioning business in the United States and Canada by building, training, and supporting a network of specifying representatives, distributors, and installers. For more information about Samsung HVAC visit www.samsunghvac.com.

About Lennox

Lennox (NYSE: LII) is a leader in energy-efficient climate-control solutions. Dedicated to sustainability and creating comfortable and healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems. Additional information on Lennox is available at www.lennox.com or by contacting investor@lennox.com .