Founder and President of Attrix Inc., Anthony Mainville, recently shared how the adoption of the Samsung Galaxy Tab Active5 and Galaxy Tab Active4 Pro has led to more productive operations in the heavy-duty transportation sector. As a telematics solutions provider servicing heavy duty truck drivers, Attrix Inc. supports employees with workflow, navigation and fleet operation.

In sourcing the devices for AttriX clients, Mainville sought out secure tablets that can hold up in challenging environments. He also wanted tablets that allow its users to work comfortably and productively in rugged working conditions, such as in freezing temperatures, and that also provide powerful performance. The Galaxy Tab Active5 and Tab Active4 Pro deliver on these asks through features such as Glove Mode and No Battery Mode.

“These tablets can also work without the battery, as they have the ability to get power from the truck. This enables drivers to start driving immediately instead of waiting 10-15 minutes for their tablet to power up due to severe cold or heat” explains Mainville. “These are little things people don’t think about, but they add up and contribute to greater efficiency.”

Mainville founded AttriX Inc. knowing the transportation industry faces unique challenges every day. As someone who is passionate about providing solutions, his goal is to provide drivers and fleets across the country with systems that work.

“Within this specific industry, you need a product that works, is well supported and is secure,” Mainville says. “That is what the Samsung ecosystem offers.”

For more insights about how the Galaxy Tab Active5 and Galaxy Tab Active4 Pro support AttriX Inc. in daily operations, please see the AttriX case study on Samsung’s Business Insights page.

The Customer Need:

The transportation industry is highly competitive and requires extensive use of new technologies to maintain a competitive advantage. APPS Transport Group required cutting-edge technology equipment in order to manage its fleet effectively and efficiently. It also required durable, easy-to-use tech tools that would help drivers perform to the high standards of APPS’s customers and help give the company that competitive customer service edge.
 
Providing shipment visibility for customers in real or near real time was another major challenge. Today, customers increasingly demand a Digital Trucking Format when it comes to their transportation needs.  Not only do they require shipment visibility, they want to be able to track items as they move and stay up-to-date on delivery times. APPS Transport Group wanted to increase its ROI based on efficiency gains and better visibility in order to help their customers grow their businesses.
 

Samsung Solution:

Samsung helped fulfill the company’s technology strategy by working with APPS Transport Group to ensure a solution that was both effective and user-friendly. Each driver was outfitted with a Samsung Galaxy Tab Active2 device, which helped APPS adapt and evolve its solutions, while focusing on continually improving the customer experience. Given its MIL-STD-810G certification, which awards its ability to survive drops, shocks, vibrations and extreme temperature changes, the Samsung Galaxy Tab Active2 provided a ruggedized option for APPS that optimized pickup and delivery, as well as providing live updates to its customers on their shipments.
 
APPS was proud to meet and exceed its customer needs by partnering with Samsung to deliver reliable solutions company-wide. It chose Samsung because the Galaxy Tab Active2 offered the best product for the job and provided the highest ROI. A measurement of success was the partnership between the solutions provider and customer, with the easy-to-implement solutions from Samsung optimizing efficiencies for APPS. While APPS considered other devices, Samsung was the clear winner, as its Galaxy Tab Active2 offered a durable, easy-to-use and cost-friendly solution. In addition, the Galaxy Tab Active2 offered premium security with Samsung Knox, which helps protect consumer data.
 
“APPS Transport went through an exhaustive review process prior to selecting Samsung as its mobile technology provider – the technology not only had to be robust but also driver and customer friendly at an affordable price,” stated Robert McDonald, President and CEO of APPS Transport Group. “The solution from Samsung checked all the boxes for us and we are confident based on consumer feedback that we’ve made the right choice when selecting the best partner for us.”
 

The Results:

Upon implementing these rugged, durable tablets, APPS Transport Group saw improved service to its customers and experienced significant efficiency gains. Specifically, long-time customers have commented on the improved and detailed delivery service, highlighting it must be a result of the new mobile devices from Samsung.
 
Since the company began using the new mobile solution, it has increased customer inquiry response times and given customers an improved ability to track the progress of their shipments across the entire APPS network. This effective tech solution from Samsung exceeded APPS’ objectives and allowed the organization to grow without having to add significant staff to accommodate the growth. Samsung helped make APPS’ business more successful by increasing its competitive edge and improving customer service with a leading technology solution.
 
APPS Transport Group has received excellent feedback on the program from both customers and employees, and is excited to set itself above the competition by using industry-leading tech solutions. With the help of Samsung, APPS Transport Group’s improved service easily demonstrates how highly they value their customer base.