Samsung Will Ask All Global Partners to Stop Sales and Exchanges of Galaxy Note7 While Further Investigation Takes Place – Samsung Global Newsroom https://news.samsung.com/global https://img.global.news.samsung.com/image/newlogo/logo_samsung-newsroom.png Samsung Will Ask All Global Partners to Stop Sales and Exchanges of Galaxy Note7 While Further Investigation Takes Place – Samsung Global Newsroom https://news.samsung.com/global 2016 https://news.samsung.com/global/wp-content/plugins/btr_rss/btr_rss_xsl.css What's New on Samsung Newsroom Fri, 10 Apr 2026 18:44:49 +0000 en-US hourly 1 <![CDATA[Samsung Will Ask All Global Partners to Stop Sales and Exchanges of Galaxy Note7 While Further Investigation Takes Place]]> https://news.samsung.com/global/samsung-will-ask-all-global-partners-to-stop-sales-and-exchanges-of-galaxy-note7-while-further-investigation-takes-place Tue, 11 Oct 2016 07:00:56 +0000 http://bit.ly/2e4r1ir We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.

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