Samsung Electronics, TELUS and Amazon Web Services (AWS) announced today a trailblazing collaboration that will see TELUS become the first telecommunications provider in North America to evolve the architecture of roaming, enabling greater reliability and faster speeds for customers traveling abroad.

Traditionally, roaming traffic (voice, data and SMS) is routed through the provider’s home country, resulting in slower speeds for customers. With this revolutionary new approach, TELUS is able to house their network within AWS Regions worldwide, using virtualized roaming gateways. This means that traffic no longer needs to go through Canada, but will be routed directly to the closest AWS Region that houses TELUS’ network, significantly enhancing speed and responsiveness of mobile services. This process, also known as network cloudification, uses Cloud-native Core technology from Samsung on public cloud for mobile data, and ng-voice for voice calls, optimizing performance and ultimately quality.

“This architecture evolution further strengthens TELUS’ commitment to keeping our customers connected to what matters most, ensuring they are able to enjoy the same award-winning experience they have in Canada from anywhere in the world,” said Nazim Benhadid, Chief Technology Officer at TELUS. “Together with AWS, Samsung and ng-voice, we are making roaming more reliable and resilient than ever.”

“We are thrilled to work with TELUS, a company at the forefront of re-inventing the telco customer experience,” said Chivas Nambiar, general manager, telco business unit at AWS. “Alongside our AWS Partners, we are excited about how TELUS is using the cloud to augment their network capabilities to provide consistent and reliable global services for their customers.”

“Samsung’s Cloud-native Core is designed with flexibility and scalability in mind. By ensuring higher stability and reliability, Samsung powers TELUS’ new roaming approach to bring unmatched network performance and customer experiences while traveling,” said Stephen Wiktorski, Vice President and Head of Networks at Samsung Canada. “By working with forward-looking operators like TELUS, we are able to turn never before seen possibilities into reality.”

Virtual roaming gateway trials will begin in Q1 2024, but the possibilities of this collaboration extend far beyond roaming. Leveraging Samsung’s full Cloud-native Core solution on AWS paves the way for further advancements in disaster-recovery and 5G standalone core use cases.

About TELUS

TELUS (TSX: T, NYSE: TU) is a dynamic, world-leading communications technology company with more than $18 billion in annual revenue and over 18 million customer connections spanning wireless, data, IP, voice, television, entertainment, video and security. Our social purpose is to leverage our global-leading technology and compassion to drive social change and enable remarkable human outcomes. Our longstanding commitment to putting our customers first fuels every aspect of our business, making us a distinct leader in customer service excellence and loyalty. The numerous, sustained accolades TELUS has earned over the years from independent, industry-leading network insight firms showcase the strength and speed of TELUS’ global-leading networks, reinforcing our commitment to provide Canadians with access to superior technology that connects us to the people, resources and information that make our lives better.

Operating in 32 countries around the world, TELUS International (TSX and NYSE: TIXT) is a leading digital customer experience innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands across strategic industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare and others.

TELUS Health is a global healthcare leader, which provides employee and family primary and preventive healthcare and wellbeing solutions. Our TELUS team, along with our 100,000 health professionals, are leveraging the combination of TELUS’ strong digital and data analytics capabilities with our unsurpassed client service to dramatically improve remedial, preventive and mental health outcomes covering more than 69 million lives, and growing, around the world. As the largest provider of digital solutions and digital insights of its kind, TELUS Agriculture & Consumer Goods enables efficient and sustainable production from seed to store, helping improve the safety and quality of food and other goods in a way that is traceable to end consumers.

Driven by our determination and vision to connect all citizens for good, our deeply meaningful and enduring philosophy to give where we live has inspired TELUS and our team to contribute $1.6 billion, including 2.2 million days of service since 2000. This unprecedented generosity and unparalleled volunteerism have made TELUS the most giving company in the world. Together, let’s make the future friendly.

For more information about TELUS, please visit telus.com, follow us at @TELUSNews on X and @Darren_Entwistle on Instagram.

The demonstration, conducted at Samsung’s lab in Korea, featured a complete line-up of Samsung’s latest MCPTX solutions, which delivers a multimedia-based communications experience designed specifically for first responders and public safety officials. It used Samsung’s MCPTX service platform, as well as the Samsung Galaxy XCover FieldPro – a rugged, secure first responder smartphone, purpose-built for public safety users – to show the power of mission critical multimedia communications in the field.

Samsung’s customers for MCPTX will have the option to deploy the solution on their on-premise servers or AWS cloud platform.

New Horizons in Public Safety

MCPTX delivers powerful data and video communications capabilities surpassing Land Mobile Radio (LMR) technology, which provides traditional voice-based service. It opens a new horizon in advancing public safety, enabling first responders to be simultaneously connected with hundreds of fellow responders with easy exchange of videos, images, files and more during an emergency. This technology will help improve situational awareness and information accuracy, especially in times when public safety plays a pivotal role against local disasters or urgent threats.

Cloud-Based Benefits

The demonstration also highlights the key benefits that public cloud networks can bring to an MCPTX deployment. This approach enables rapid deployment and improves scalability and flexibility of public safety networks for operators, by reducing the time spent on in-house data center deployment and allowing them to adjust the usage of resources as needed. Also, the service can seamlessly failover to another part of the cloud as needed, increasing overall reliability.

“AWS offers a proven infrastructure with the greatest scalability, which enables network operators to offer reliable 5G services that will continue to scale, even during the greatest capacity strains.” said Amir Rao, Head of Global Solution Portfolio and Tech Alliances for Telco industry at AWS. “AWS offers a ubiquitous cloud programming model through its public availability zones and AWS Outpost services, which can be deployed at the Telco Operators data center or network edge locations. This demonstration of Samsung’s MCPTX solution on Amazon’s cloud platform brings the latest innovations to the public safety sector, and the two companies will continue to collaborate on developing technologies to provide new and reliable services to customers.”

“This demonstration showcases how Samsung’s Mission Critical Communications solutions can manage public crises and be readily deployed on public cloud platforms,” said Wonil Roh, Senior Vice President and Head of Product Strategy, Networks Business at Samsung Electronics. “It also enables us to learn and adapt to the evolving needs of service providers and end users alike. This brings a new level of broad coverage, scalability and reliability to mission critical service deployments, and we look forward to continuing our journey in the public safety sector to help keep communities safe and improve public emergency response outcomes.”

Samsung Networks has been a leader in advancing next generation technologies for the public safety arena. Its Mission Critical Push-to-Talk (MCPTT) solution has been operational in Korea’s Public Safety LTE (PS-LTE) network since 2018, supporting voice and text communications (Link). This solution has been also commercially deployed across six different railway lines as part of the nation’s LTE-Railway (LTE-R) network, providing communications for station staff and train crews (Link).  Additionally, Samsung’s MCPTT solution has been recognized by various governments and operators around the world for its reliability and capability. The new MCPTX solution is the upgraded version of the MCPTT with enhanced capabilities, enabled by 3GPP release 14.