“We will actively support C-Lab to create products that reflect the latest market trends and customer demands and will showcase outstanding projects and startups of C-Lab in various global exhibitions,” said Inkuk Hahn, Vice President and Head of the Creativity & Innovation Center at Samsung Electronics.

From C-Lab Inside Projects to Successful Spin-offs

C-Lab Inside is an in-house idea incubation program that encourages and nurtures innovative ideas from Samsung employees, which began in 2012. This will be the fifth year C-Lab is participating in CES.

The new C-Lab Inside projects being unveiled for the first time at this year’s event are focused on a convenient and healthy lifestyle. They include: SelfieType, a virtual keyboard solution using the front-facing camera; Hyler, a smart highlighter pen that digitizes text printed on paper; Becon, a home care solution for scalp treatment & hair loss prevention; SunnySide, window-shaped artificial sunlight; and Ultra V, an ultraviolet monitoring sensor and service.

Since its inception, a total of 40 Samsung C-Lab alumni projects have launched as fully-fledged start-ups, independent from the company. And eight of these will be showcasing their latest innovations and products at CES 2020 at their own booths, seeking new opportunities to expand their reach. These successful spin-offs include Linkflow, Welt, Linkface, Lululab, Mopic, Monit, AnaloguePlus, and Luple.

Linkface is notable in that it has been named as Innovation Honoree of CES 2020 for its ‘Dear’ headphone with a biosignal sensor to reduce the risk of hearing loss in children. Welt, Lululab and Linkflow also have been honored with industry awards for their respective innovations.

Four Start-ups Accelerated Through C-Lab Outside

Four new start-ups from C-Lab Outside will also be featured alongside projects from C-Lab Inside at CES for the first time.

Created in October 2018, C-Lab Outside began as a startup acceleration program to vitalize the start-up ecosystem and create more IT and technology-driven job opportunities in South Korea. Leveraging the successful experience of C-Lab Inside, C-Lab Outside expands the support to include ideas and innovations from outside the Samsung network. The start-ups selected for the C-Lab Outside program are provided with financial support, business collaboration, and opportunities to participate in global IT exhibitions alongside Samsung.

At this year’s event, the following start-up innovations will be featured: Circulus, a companion robot that uses interactive technology; FITT, a healthcare data-based ICT service; Vtouch, a technology that controls objects with gestures using cameras; and Smoothy, a multi-party video call service that supports simultaneous video and voice.

Samsung and the innovators behind these C-Lab Outside start-ups are looking forward to participating in CES 2020 and to have the opportunity to expand the market reach of their innovations. For more information about C-Lab at CES 2020, please visit the booth #51248~#51259 in Sands, Hall G (Eureka Park Marketplace) on January 7 – 10, 2020.

In addition to supporting innovations and entrepreneurship, Samsung is committed to carrying out its vision “Together for Tomorrow! Enabling People” by empowering future generations to achieve their full potential through various education projects.

Appendix 1. C-Lab Inside Projects

1. SelfieType

‘SelfieType’ is a virtual keyboard using the front-facing selfie camera. A proprietary SelfieType AI engine analyzes finger movements coming from the front camera, and converts them into QWERTY keyboard inputs. SelfieType requires no additional hardware and it is highly adaptable to various mobile devices such as smartphones, tablets and laptops.

2. Hyler

‘Hyler‘ is a smart highlighter that digitalizes analog texts from paper onto mobile devices. By highlighting with Hyler, users can simply collect the information and manage it with the app. When using ‘search mode’ in Hyler, it prompts the user with extensive search results, depending on various search engines or dictionaries linked to Hyler.

3. Becon

‘Becon’ is a scalp home-care service to prevent hair loss with the recommended solution based on scalp analysis. It consists of a hand-held device and a compatible app. The diagnostic device analyzes in real time ten conditions of the scalp such as hair follicle density, dead skin, sensitivity, temperature and humidity based on machine learning algorithm. It recommends the most suitable solution according to the result of the analysis to remedy the user’s scalp trouble. It also shows the trend of the scalp’s improvement through the app.

4. SunnySide

‘SunnySide’ is a window-shaped lighting device that produces artificial sunlight. It enables the user to enjoy the sunlight that changes by the hour by copying the full spectrum of the actual sunlight. It also helps users synthesize vitamin D from indoors or in places where there isn’t a sufficient amount of sunlight without worrying about skin aging or sunburn. It can be easily installed on the wall like a picture frame.

5. Ultra V

‘Ultra V’ is a new type of sensor and service that records ultraviolet rays daily. The sensor has a wide incident angle which makes it easy to integrate into wearable devices. With Ultra V, users can monitor and manage their skin condition and Vitamin D production which are influenced by accumulated exposure to solar UV rays.

Appendix 2. C-Lab Outside Startups

1. Circulus (http://pibo.circul.us)

Circulus showcases a humanoid robot, ‘piBo’ for single-person households. piBo provides guidance services such as simple conversation and news/weather/search information. It interacts with users based on emotional analysis of facial expressions and contents of conversations and gives appropriate responses with sayings, music and dance. Users are able to add new features and content which can be downloaded from its robot application store.

2. FITT (http://www.fitt.kr)

‘FITT’ is a PHR (Personal Health Record) healthcare data platform based on exercise tests. FITT provides three types of exercise tests; cardiorespiratory, posture and muscle strength. After a test, users receive an optimized and personalized exercise program catered to users’ health status compared to other people of the same age and gender. It also can predict possible diseases that the user may be exposed to such as high blood pressure, diabetes, cancer, stroke, heart attack, cardiovascular disease, etc. and prescribes personalized exercise programs to prevent the risk of getting these diseases.

3. Vtouch (http://vtouch.io/)

‘Vtouch’ enables users to control devices without physically touching them by tracking the user’s eyes and fingertips with its patented computer vision and deep-learning technologies. It can be applied to various industries such as smart cars, smart homes and digital signage to control different devices. It can also keep displays clean and safe from germs or bacteria.

4. Smoothy (https://smoothy.co/)

‘Smoothy’ is a group video chat application that can be accessed by up to 8 people at once. What makes Smoothy more special is that the video chat starts at silent mode when the call is first connected so that it allows users to answer the call anytime and anywhere. It also provides video calls using Samsung AR Emoji. Once users have their avatars, the AR Emoji can mirror facial expressions and motions in real-time which makes video calls more fun.

Summary

• Samsung C-Lab spin-off Linkflow came up with the first-ever neck band wearable camera that takes 360-degree footage and transmits clips immediately
• The FITT 360 landed in the market with a bang, especially in the security industry, but the team still had to hurdle through the early stages of starting a business outside of Samsung
• Persistence and openness to customer feedback was what helped them power through
• CEO Yong-guk Kim shares that startups should jump into the market early on to stay relevant – obsessing to polish their device to perfection could cause them to miss the right timing to present their solutions to market

It all started in Maui, Hawaii, where Yong-guk, was on his honeymoon. As he gazed up at the starry night sky from the observatories, he tried his best to capture the breathtaking view with his professional grade digital camera. But his high-spec device couldn’t do anything beyond what all traditional cameras can do, which was to capture the view that lies in front of the camera lens. As an avid blogger and photographer, he had always desired a camera that could capture an awesome view in its entirety.

“People only ever get to see what is in front of their eyes. But seeing the scene from all directions is a totally new experience,” said Yong-guk Kim, CEO of Linkflow. “It records the sky and the clouds in it; it captures all the little moments you may have missed.” With this value proposition, Samsung Electronics’ C-Lab spin-off Linkflow’s product ‘FITT360’ that is expanding the camera market with its ability to “capture and share moments in 360° true First-Person-View.”

The Flagship Product

The FITT360 is a completely new product for the camera market – a wearable camera device, in the form of a neck band, that takes 360-degree footage.

“I once took it on a biking trip to shoot a promotion video. It was eye-opening to see how 360-degree footage made the scene look so different even though the surroundings were quite familiar,” said Hae-jeon Shin, marketing head of Linkflow. “It’s a new idea to capture how you blend into your surroundings with your own camera. It’s totally different from taking a selfie.”

Linkflow offers two varieties of its wearable 360-degree camera device – FITT360 for the consumer market and FITT360 Security for business applications

Mass production of the FITT360 has already started, and it has been winning global recognition, for example being selected as a CES 2018 Innovation Award Honoree in the Digital Imaging & Photography category. The FITT360 also gathered eight times more funding than the team’s initial goal of $50,000 on Kickstarter.

Securing New Opportunities in the Market

After meeting various potential buyers at CES, the Linkflow Team saw an opportunity in the B2B market and came up with an upgraded product – FITT360 SECURITY. “Security companies from all over the world were excited about our product,” said Yong-guk. “It was like nothing they had ever seen before, yet it was clearly a great fit for their jobs. No other body cam out there could record a 360-degrees view, and instantly transmit clips.” Shin added, “We were even asked to sell samples of the first iteration when we participated in security exhibitions in London and Las Vegas.”

Three members of Linkflow sat down with Samsung Newsroom to share their thoughts and experiences

While fate has led Linkflow to first focus on B2B – namely, the security industry – it continues to seek further opportunity in the customer end. FITT360 has potential applications as a personal security device. It can be used to record extreme sports. But above of all, the team holds high hopes on the growing need from content creators such as YouTubers.

“The product is ideal. You can simply swing it around your neck while you pursue outdoor activities and hobbies, even when paragliding or surfing. The fact is that these contents exist today, but YouTubers and bloggers are burdened with bulky filming equipment,” the CEO explained.

The Trials that Tempered the Team

With the enthusiasm that FITT360 SECURITY has received in the B2B world and Linkflow’s ongoing pursuits in the consumer sector, it’s clear that the spin-off and the team have come a long way. However, as a growing venture, the team recounts the trials they’ve overcome together to stay passionate and ambitious. “It wasn’t all just rainbows and butterflies,” says Kim as he describes the countless disappointments he encountered in the search for Linkflow’s first partnerships.

“Once we left the cradle of Samsung, we were essentially nobody. Initially, there wasn’t a single company – investor or supplier – that was willing to work with us,” Kim recalled. “Some wouldn’t even talk to us as they didn’t feel that we were worthy of their time. We barely managed to gather the parts needed for our product.”

“There comes a moment of Zen when rejections don’t bother you anymore,” says Yong-guk Kim, CEO of Linkflow, as he recalls his journey to find the right partners

Even when Linkflow earned opportunities to present their business, it was hard to sway their dubious and skeptical attitudes. Sometimes they just don’t focus, Kim said. “I once gave an entire 10-minute presentation for a potential customer, only to hear him ask back, ‘So, is this a camera?’”

“At first it’s very depressing,” Kim recalled. “You tell yourself ‘it’s just business’ but rejection after rejection, your confidence just drops. Then comes defiance – it’s like ‘let’s see who smiles at the end.’ After even that comes a state of Zen. You just keep going until you get a result.”

Though they only got their first funding in their umpteenth meeting and partners in other business aspects were just as difficult to come by, the emotional roller coaster ride resulted in success and Linkflow has found its share of partners. Kim says that the experience made the team a bit wiser: “You grow a feel for whom to contact. Larger companies have various divisions that look after different parts of their businesses and you have to ask yourself: ‘who would need our technology the most?’ For us, managers of technology partnerships proved most fruitful.”

Developing as a Work-in-progress

Ever since its C-Lab days, Linkflow was confident in their unique product concept. But their source of pride was also the reason that made the process difficult. “We didn’t have anything to reference, or anyone to ask for advice,” said Junse Kim, head of product design, Linkflow. “We took the trial-and-error approach. We would quickly build a prototype, dog-food it, collect feedback and improve the device – again and again.”

“Many companies miss the opportunity to share their product concepts because they focus too much on polishing their devices,” Yong-guk points out. “Of course it’s important to provide quality products but as a start-up, you want to make sure your product is relevant. And the surest way to ensure that is to ask the final judge of it all – your customers. Timing – when to show the world what you want to do – is key.”

One of the first working prototypes shows that FITT360 was initially conceived as a head band the sat on the ears

FITT360 actually started out as a head band the sat on the ears, but was eventually modified to a neck band as a result of such trial-and-error. Part of the reason was for functionality – good height and stability. Sitting on the neck, the cameras can capture the surroundings from an optimal view – very close to eye-level. It is also less susceptible to motion and vibration as the neck and shoulders move much less than the head.

Another part was to prevent it from offending other people. A device that resembles the form of a pair of glasses or an earphone could seem like a surveillance device and people could get the impression that they are being watched – they don’t like that at all.

Even after settling on the neck band form factor, the FITT360 went through numerous modifications based on various user feedback. “One example? Detachable cameras and battery,” said Junse. “It made sense after we heard the thoughts but was something we didn’t consider enough in the first three iterations.”

Linkflow is open to catering to the various needs of their potential B2B clients

The enormous amount of suggestions Linkflow still receives are almost overwhelming. “Some policemen asked us to add a siren and flashlight, while military officers asked for a heart rate sensor that can read and share vital signals in real-time,” said Junse. “Since those businesses are mostly B2B, we are considering on creating custom models to meet each group’s specific needs. Besides, policemen, firemen, security guards… their uniforms are all different – buttons, shoulder boards, collars, measurements and all – so we need to customize the neck band designs anyway.”

Linkflow believes that this kind of flexibility will help them continue to grow.

Pursuing Continuous Growth

Many start-up businesses decide that survival is enough and seek to maintain status quo once they see a stable business. “Instead, you have to push further,” says Yong-guk. “Samsung’s C-Lab initiative encourages you to keep digging for new ideas and that, I think, is what got us to where we are.” And that is what Linkflow plans to continue to do.

“Competitors can copy the shell of our product but they don’t know how and why we changed each nook and cranny of FITT360 – and details matter,” stresses Yong-guk. “Coming from Samsung, we plan to adopt the same rapid-development strategy you can see in Samsung’s products. We start preparing the next-generation model right after mass production hits, so that by the time your competitors offer something similar, we’re already unveiling the upgraded version and providing the previous one at a better price.” Linkflow believes that better technologies and new ideas will continue to give them the edge and that will help catapult them to the top of the industry.

When first starting the company, Yong-guk Kim asked himself: ‘Will there be another opportunity for me to run a company?’ It was then he decided that he’d do his absolute best to make sure he builds a company that employees enjoy working for

The ultimate goal is to go beyond 360-degree cameras and become a household brand in the content creation industry. “C-Lab provides a strong and systematic support network that helps lay down the foundations and goals of running a business. That’s why we were able to continue to pull through and continue to push further.”

This article is the fourth of a four-part series to celebrate the three-year anniversary of the C-Lab spin-off program. For more information, tap the image below:

Summary

• Started from a project at Samsung’s C-Lab, Cooljamm Company is an IT start-up that develops musical platforms, established by former Samsung engineers with a special passion for music
• Cooljamm Company created HumOn, a mobile app that listens to the user’s vocal sounds and creates a song from the input. The service is gaining worldwide popularity and is available free of charge
• Cooljamm Company is open to business opportunities fields such as education and video music production – not just for profitability but also for a long-term survival plan in the industry
• Building on HumOn’s early success, Cooljamm has been accepted as a Berkeley SkyDeck Cohort team for Fall 2018, where it will continue to develop its new product, Scenergy, an AI music-creating platform for video music
• The leadership of the Cooljamm Company puts ‘trust’ in their employees first for the company’s growth. Experts with and without a background in music are part of the team and are encouraged to adhere to their unique workstyles

Everyone loves music. While some people love a specific genre, one universal truth is that everybody appreciates music, sings to their favorite songs every day, or even hums and makes up their own melodies. But because it’s hard to create, there are no social media services specifically made for music.

The absence of such a music-creating tool was why Samsung Electronics employees – David Choi, Joe Ahn and Youngki Ahn, now leaders of a C-Lab spin-off called Cooljamm Company – gathered at C-Lab in 2015. It is no surprise to say that these three are passionate music lovers. CEO David Cho has experience playing seven instruments including piano, viola, drum and guitar on stage. CTO and Director Youngki Ahn is an excellent piano player, and Director Yukyung Lee, also part of Cooljamm Company, is an electric guitar performer. The team could, in fact, form a band themselves.

Youngki Ahn (left), David Choi (center), and Joe Ahn (right), now leaders of Cooljamm Company, first gathered for a C-Lab project in 2015

It is their love for music that let them begin the biggest technological journey of their lives. Now based in Silicon Valley, the mecca of IT innovation, Cooljamm is flourishing with passion and enthusiasm – trying out more new things and mingling with more people than ever before – to create music services that everyone can enjoy.

The Flagship Products – HumOn and Scenergy

Started as a project at Samsung Electronics’ C-Lab and now an independent application created by Cooljamm Company, HumOn is a mobile application that employs 600 thousand machine-learned chord progressions to let you make a song only by humming. Downloaded over 750 thousand times and constantly a hot topic on sites like Twitter and Reddit, HumOn is gaining more and more popularity among global music enthusiasts.

HumOn, with its intuitive music-making features, already has a large fan base

“Anything can become music with HumOn,” said David Choi, CEO of HumOn. “Let HumOn listen to a baby crying or babbling at home. Funnily enough, the crying and babbling becomes music – into a ballad or whichever musical genre you choose.”

Albeit initially developed in Korea, 70% of HumOn users live outside the peninsula. “It just happened to be that way,” said Choi. “We think it’s the different user preferences. While Korean users tend to show polished, professional-sounding pieces, other users around the world are more open-minded about doing new things and sharing their work at a more conceptual stage.” To date, more than a million melodies have been created with the app.

HumOn won the Music Creation & Education category at the 2017 MIDEMLAB event (Image source: Midem’s twitter account)

Cooljamm Company eventually found out that HumOn users, usually online video creators, also were making background music for their videos with the app. Spotting this opportunity, Cooljamm started developing Scenergy – a dedicated service that makes customized music for videos that are not subject to copyright infringement.

“-Scenergy uses the same technologies as HumOn where melodies can be created in different styles, but the interface design and the use of the service will be a lot different,” commented Choi. While Scenergy is still in the development phase, Cooljamm is confident it will be able to “add energy to scenes” – hence the project name.

In Employees, Cooljamm Trusts

Although the founders each play musical instruments at a better-than-intermediate level, they wanted to polish the artistic touch in the music HumOn produces. So in addition to electronics and software experts, Cooljamm Company hired music professionals, who majored and/or started their career in practical music. Their intuition and insights for music systematization played a big role in converting that knowledge into computer code.

“People are the company’s greatest asset,” Choi stresses

In the process, empowerment and trust have been the keys to Cooljamm’s success. With such a diverse workforce, it is not easy to understand the differences between people. But Choi and company learned that good teams are born in the process of trying to understand each other.  “Everyone has different backgrounds and needs, and wants to do different things. We can’t do much but to trust them,” said Choi. “At Cooljamm Company, we respect each employee’s style and characteristics. It’s not being selfless – it just happens to be the best way to get the most out of people. Working hours are flexible, and employees stick to their own style.”

COO Joe Ahn agreed, “Each great new idea is the result of an accumulation of different ideas that came before it. People are the most critical set of assets of a company. Of course, our customers are important, but the company has to treat its staff best first to provide the best service to its customers.”

An Ever-Learning Process

Much like the app that evolves itself with AI and machine learning, Cooljamm Company has trained itself to continue to learn. For one thing, the company learned that HumOn isn’t just for personal use. The company is continuously fielding requests from educational and musical organizations for collaborations. In fact, Cooljamm Company is already working with a French company to launch a special music education platform in France.

The music industry is also keeping an eye on Cooljamm. “Billboard hit producers are contacting us. They mostly suggest collaboration projects,” said Choi. “Musicians find HumOn interesting in that different sounds can be incorporated into one music piece. Music distributors are also interested because HumOn does not require any copyright fees and is a good tool for making music in bulk by eliminating production costs.”

In addition to learning to explore the B2B space, Cooljamm has also recently encountered another unique opportunity to grow – the company became part of SkyDeck an accelerator program at the University of California, Berkeley. Although there were concerns about physically splitting up the team, especially when the core technologies for Scenergy are still being developed, leadership stuck to its belief in its team members.

Virtual meetings across time zones are now a norm at Cooljamm Company (source: Cooljamm’s instagram account)

With Cooljamm joining as a –receiving support in KPI measurements, management advice and more until November – Cooljamm will now work in two different time zones. The HumOn team will remain in Korea to focus on the app’s marketing and operational capacities. And a separate team will be dispatched to Silicon Valley to take part in the SkyDeck program and develop Scenergy, mainly for the US market.

For Survival and Success in the Music Industry

“The very structure of profitability in the music business is very tightly built, and it’s hard to hit the jackpot within the current structure. We need to find the right spot in the market to find profitability,” said Choi. “What we need to do to survive (as a start-up) is find our own way in the current situation.”

Youngki Ahn (left), David Choi (center) and Joe Ahn (right) say that “survival comes first, especially for a start-up”

“We want to increase the profitability of the HumOn service by introducing in-app advertisements and providing premium services with mixing and arrangement features,” says Ahn. “Besides the app itself, we are planning to enter the online-to-offline market and education market.”

The company is also considering an early launch for Scenergy by this November to secure a sustainable income source sufficient enough to build a social media-based service upon it.

While the company is focusing on its short-term goals to learn and grow, Cooljamm’s management remains confident in their vision. “What’s promising is that music has always been here for thousands of years,” says Choi. “People will always enjoy singing and dancing. And the opportunities to make a living while helping more people enjoy music will always be there.”

This article is the third of a four-part series to celebrate the three-year anniversary of the C-Lab spin-off program. For more information, tap the image below:

Summary

• Yongsoo Jeong, CEO of Mangoslab, made up his mind to leave Samsung Electronics to launch his own spin-off after deciding he had the right people
• Mangoslab’s flagship product ‘nemonic,’ a mini printer that merges digital technology into the analogue experience of sticky notes, started from a project within Samsung but evolved into so much more after continuous input from the experts that Jeong assembled
• Mangoslab continues to enhance nemonic’s user experiences, listening to their loyal customers’ advice
• Jeong hopes to eventually part ways with his partners, smiling as he would help them spin their own businesses off

Yongsoo Jeong was stuck in a dilemma – Should I continue to work at Samsung Electronics or start my own company? Jeong reached out to people who had the same mindset as himself and sought advice.

Jinah Kim, a colleague he previously worked with, remained optimistic even when his current C-Lab project fell through. Sangyeon Kim, a software developer whom Jeong met through a friend, maintained his friendly approach. Hanjun Ko, who had the least idea what he’s signing up for, says he didn’t have a hard time deciding to join Jeong for the spin-off. “When we finished our conversation, I was ready to be a part of the team because of the mindset that he had. I knew that I could work with someone who can think outside of the box.”

Four early members of Mangoslab, creators of nemonic

In 2016, Jeong was ready and he took a leap of faith. And so together with Kim, Kim and Ko, he launched Mangoslab from an internal C-Lab project into an independent startup.

The Flagship Product – nemonic

Since spinning off from Samsung Electronics, Mangoslab has already built an impressive resume. nemonic, the company’s first product received the CES 2017 Best of Innovation Award in the Computer Accessories category. It also won Grand Prix at the Tokyo International Gift Show Spring 2018. Subsequently, Mangoslab saw its sales rapidly rise, motivating the team to keep their efforts going and growing.

nemonic is off to a great start

Mangoslab’s first flagship product, “nemonic,” is a device that instantly prints three-by-three-inch sticky notes from smartphones and tablets. Jeong and his team mapped out a vision for an evolution of the sticky note to fit the digital age; an experience that would transcend the divide in analogue and digital experiences. nemonic allows users to organize all or part of their ideas and reminders, print it out, attach it where they desire and further scribble on it as the need presents itself.

Building on planning and experience from an idea that was initially started within Samsung Electronics, Mangoslab was determined to bear the torch so many colleagues had toiled for and see the project through. When asked how the company quickly took off in just two years, Jeong said, “We built a team of experts and then trusted them wholeheartedly, focusing on supporting what they are good at.”

Fervent Recruiting

Mangoslab believes in the power of people – almost to a fault. “The starting members including myself knew that the spin-off would never make it if we had to do everything by ourselves,” said Jinah Kim, Mangoslab’s Director of Design. “We needed to survive first and in order to lead our spin-off to success, we needed more talent, experts in each respective field, to grow our company.”

Jeong looks back at the rocky recruiting process. “I had years of experience in product development from my years with Samsung Electronics. But I was not at all prepared when issues began to arise during the mass production process. So we sought to hire an expert who had decades of experience in the manufacturing field,” said Jeong. “For Sales and Marketing,” he recalls, “we found a former CEO that had his name all over the job.” The middle-aged manufacturing veteran, in his 50s, took a lot of persuading to work with people decades younger than he. As for the sales-expert-slash-ex-CEO, who was about to go on a multi-year voyage around the world, Jeong went on to literally beg him to push off his planned expedition and join Mangoslab’s cause.

Employees spell out M, for Mangoslab, with their fingers in front of their office in Pangyo, Korea

Other recruits, who were asked to join a startup with not much guarantee, required similar degrees of due diligence. When asked what they’re expected of, Jeong simply says: “Keep doing what you do best.” Today, thanks to Jeong and the company’s continuous efforts, Mangoslab employs 23 members – three additional Samsung Electronics alumni and sixteen ‘external’ recruits – and the company prides itself in having zero dropouts (so far).

Full Empowerment

Similar to their recruiting philosophy, Mangoslab says they believe in letting their people do their jobs. Each person in a small company is the driving force for their cause and Mangoslab’s leaders are determined to see this idea through.

“I realized that it’s better to let each team make decisions like an individual startup,” says Jeong. “You need to let the managers enjoy what they’re doing. A big part of that is relieving them of bureaucratic processes. So for each team, we have a leader that makes decisions and about four members per team to share the burden and learn from each other.”

For example, nemonic is the only mini-printer in the market with a 3-inch module while competing products use a cost-efficient 2-inch module – the result of a product planner’s market insight; a 21 year-old marketer spearheaded a local awareness campaign on social media – an initiative that may not have made it through layers of bureaucracy many office workers run into; the charismatic director of manufacturing was left free to literally run around the factory in his sleeveless undershirt, solving problems as they sprouted.

A very successful awareness campaign involved printing out over 2,000 notes on nemonic to put together a mosaic of a popular comedian

The expertise-comes-first philosophy also manifested itself in product design. Mangoslab initially focused on developing a product that is easy to manufacture. But as the experienced designer attested to providing a premium experience, management agreed to changing the design despite the additional components and steps in assembly it would invoke. As a result, nemonic adopted an unprecedentedly high quality automatic cutter that gives you a clean square finish instead of tear-off edges like cash register receipts. It also features a patented technology that straightens the prints so they don’t curl up.

The top side of nemonic printers are designed so the curves interlock for all four directions

Similarly, the final product features a curvy top rather than a flat square. Jeong trusted the designer’s expertise and decided to go with the design that resembles the shape of swirling paper, reminding the main element that the printer itself symbolizes. Last year, nemonic nabbed the Good Design Award at the Design Intelligence Award ceremony.

Focus on People – Customers, Also

Another important pillar in Mangoslab’s philosophy is sincerity. Jeong and his team are fixated on listening to what their loyal customers have to say. Ideas for updates and additional products have sprung from this process.

“A user who was preparing for the National Teacher Certification Exam in Korea left a request on our homepage,” Jinah recalls. “She was using our product to print test questions she got wrong and make notes for future reference. She wanted us to create a dedicated feature for that.”

Mangoslab created designated apps and features to help students keep track of test problems they answered incorrectly

It’s a popular practice in Korea and Japan to keep a record of the wrong answers a student made in standardized tests. This rang a bell for the Mangoslab and they decided to pursue the idea that resulted in a separate app  helping users separate the desired content from the white background and allowing them to print out clear copies of problems from the tests they took.

The software team also found that some users were business owners who wanted to print quick notes, with personalized messages for their customers, to slap on their deliveries. Some café owners used nemonic instead of industrial point-of-sales systems, to instantly print incoming orders for their baristas – notes that can then be stuck on beverage cups to prevent mix-up.

Ultimate Goal: to Spin Off Mangoslab’s Own Startups

While it may sound uncanny for a startup with 23 employees, CEO Yongsoo Jeong stresses that the main goal for his company is to part ways with each other, smiling. The starting members agreed on three major goals when spinning off from Samsung Electronics. The second and third goals are to create products that consumers love from their hearts and to make nemonic a household brand in the mini printer market.

“The first and most important goal is to part ways smiling,” says Jeong. “If our employees want to leave, we want them to do so knowing that they’ve accomplished their share here and are appreciated. Most ideally, I want to commission them with their own businesses – like how Samsung helped me establish my own business. I learned about entrepreneurship with my C-Lab project and wish to bless my employees with the same kind of opportunity.”

This article is the second of a four-part series to celebrate the three-year anniversary of the C-Lab spin-off program. For more information, tap the image below:

Summary

• Innomdle Lab became the first company to be spun off from C-Lab – Samsung’s idea generation and entrepreneurship program
• Despite early success with its body conductor unit technology, raising 2.2M U.S. Dollars through crowdfunding, the company had to overcome a number of challenges to mass produce the final product – an experience CEO Hyunchul Choi is now eager to share with his peers
• Choi champions the idea of open innovation and encourages his team to develop ideas of their own – hopefully to the point of spinning their own businesses off

Ask any entrepreneur and they’ll tell you that starting a business involves overcoming setbacks and a whole lot of learning along the way.

That’s certainly true for Innomdle Lab. As innovative as their idea is, it caused them to go on a journey of discovery, product refinement and perseverance. But the company’s founder will attest to the fact that this period in the business’ growth was worth it. They now have a product that could change the way we talk.

Hyunchul Choi, former Samsung Electronics researcher, now Founder and CEO of Innomdle Lab

As the first to be given that honor, the founder of Innomdle Lab was in uncharted territory. Although he had access to leading thinkers and experts at Samsung, nothing could have prepared him for what he would face when he launched out on his own as a separate company.

“I would have given up easily if I was on my own,” said Hyunchul Choi, the CEO of Innomdle Lab. “But I saw the efforts of other members for the product, so I just couldn’t give up. I never wanted to give up. I’m working way harder than when I was working for Samsung Electronics. It’s very tiresome, but I gained a lot through the process.”

Game-changing Product

The flagship product from Innomdle Lab is called Sgnl. Using unique body conduction unit technology, Sgnl enables users to take phone calls simply by placing their fingertip on their ear. And only the user can hear the conversation so they can keep their call private. They no longer have to pick up their phone to call – they can fit conversations into their busy schedules by making calls easily on the move. Driving this technology is a body conduction unit that looks like a regular watch strap. It connects to the user’s smartphone via Bluetooth and contains an embedded microphone that picks up the user’s end of the conversation.

Sgnl WB-S50, Innomdle Lab’s first product offering, is the world’s first wristband to feature BCU technology

Sgnl sounds as futuristic as it does convenient and the product has quickly captured the imagination of backers who rushed to support the product on Kickstarter and Indiegogo. Innomdle Lab set a precedent here too. It was the first C-Lab company to successfully crowdfund their product this way. It was also one of the largest amounts a crowdfunding project from Korea has ever raised. The project now has an army of supporters who want to see Sgnl succeed.

Good Vibrations

Although Innomdle Lab had the backing and blessing from Samsung, it was still a challenging journey to get to market. The company had to deal with suppliers, attract and communicate with financial backers – all while adjusting to life as a startup after working for a large corporation like Samsung. It was tough but it formed a valuable part of the learning process for the company.

One key learning came early on in the development of Sgnl: just because a product is innovative, doesn’t mean everyone will automatically want to use it. A former brain science student, Choi had insight into how the brain and connected nerves relate to each other and relay information.

He wanted the Sgnl to use electrostimulation to enable users to privately make phone calls that others nearby couldn’t hear. But when he attended a C-Lab fair with his prototype, nobody felt comfortable enough with the concept and they didn’t want to try the product. It was back to the drawing board. He had to completely redesign the product using vibration technology instead.

Sgnl WB-S50 was modified over and over again before settling on a stable, flexible, mass-production-ready final product

“I was worried about the product looking less innovative, because the users had to put a finger on an ear to make a call so I conducted global consumer research with a mockup model,” said Choi. “As a result, I found out that people liked putting a finger on an ear. They liked it more, because it was a traditional motion of making a phone call, it felt more intuitive, and you could let other people know that you were on the phone.”

But what felt like a setback opened up new opportunities. Everyone has different bone structures so the same vibration pattern can create different signals for each person. This could be used as a security tool in the future in the similar ways to fingerprints and irises. For example, this technology could be used in the future to open doors just by holding the doorknobs that recognize the unique vibration patterns, nullifying the need of a separate key.

The Right Partners

Despite the promising potentials of body conduction technology, mass production for Sgnl presented a series of challenges. Innomdle Lab had to work with partners to create the circuits, mouldings and injections. Over a three-year period, the company was spurned by many potential partners and let down by many others who over-promised and under-delivered.

“Many of them didn’t even let us in for a meeting, and we had to beg for them to make our products even if we were paying for that,” said Choi. “Startups have to find good partner companies. We have changed manufactures many times and the launch was delayed for about a year. In terms of money, this cost us an estimated loss of one billion won.”

“Most startups in Korea are software companies,” explains Choi. “We didn’t have anyone to ask for advice on manufacturing partners. It was a tough learning experience finding the able and reliable ones.”

With these experiences now in his rear-view mirror, Choi advocates for startups, especially fellow C-Lab spin-offs, to share information with each other about their experiences with partners to help others from falling into similar cycles of delays and losses.

The Road Ahead

But it all paid off. Innomdle Lab now has a product they’re happy with and they’re in a place where they can mass produce the Sgnl product. For Choi, he’s glad he was able to persevere and learn more about his product, the target market, the technology, and more importantly, himself as an entrepreneur.

Innomdle Lab was founded on the vision of being a medley of innovation. The ethos is based on the fact that most startups live and die by a single product, and if that product fails, the entire company follows suit. Innomdle Lab believes it can continue to innovate as long as it can maintain its processes. Although Sgnl is a long time in the making, the second product was only in development for seven months.

Based on continuous R&D, Innomdle Lab is already expanding its hearable device portfolio

The company is working hard to keep the drum beating with another noise cancelling hearable device coming up as well as technologies outside of the audio product category in the R&D pipeline.

Continuing the Tradition of Open Innovation

Choi places a great emphasis on the importance of the C-Lab project and the opportunity he has been able to pursue that would have been much more difficult otherwise. He remains a strong supporter of the incubator/spin-off model to the point that he plans to replicate it in his own company. His door also remains open for other C-Lab spin-off companies who follow after him.

“Everyone here is very talented, but they are currently working for a small startup. They have to be rewarded for their sacrifices and ambitions,” said Choi. “I want to give my team members the chances to start their own companies and for Innomdle Lab to be an academy for them to acquire the necessary skills to do so. By doing this, we can create a medley of innovations that expands beyond my company. I want to keep creating new cycles of innovation.”

Members of Innomdle Lab’s Pangyo office demonstrate where to place your finger when using a Sgnl WB-S50 device

Choi was fortunate in that he had a lot of support at the spin-off stage from Samsung Electronics’ management. There were a lot of naysayers who suggested to Choi and the other C-Lab startups that this was simply another way to lay off staff. But one staff member put this assertion to an executive, who oversaw the spin-off initiative, directly in a meeting.

“I still remember his answer,” Choi recalled. “He said that Samsung Electronics cannot commercialize every idea, no matter how hard you work on the project. He saw many small- and medium-sized enterprises (SMEs) or startups succeed based on those ideas.” Samsung wants to give chances to such brilliant ideas and the people who worked hard for the opportunities “and it would be even better if the entrepreneurs could build on the expertise they honed in Samsung,” Choi recalls the president saying. “If the spin-off companies survive for five, or 10 years in the jungle of competition, then Samsung would ultimately be contributing to the larger tech community. Wouldn’t that be a great way for large and small innovation companies to coexist?”

This article is the first of a four-part series to celebrate the three-year anniversary of the C-Lab spin-off program. For more information, tap the image below: