Source: South Africa Newsroom

Founded in the United States in 1968, J.D. Power is the world’s leading authority on customer satisfaction in automobiles, laundry and kitchen appliances, health care, and numerous other industries. The company surveys thousands of recent appliance purchasers every year, measuring satisfaction across six factors: performance and reliability, ease of use, features, styling/appearance, price, and warranty.

On July 19^th, J.D. Power announced its 2016 study results, with Samsung ranking highest in customer satisfaction across six segments, including front-load washers, top-load washers, clothes dryers, dishwashers, freestanding ranges, and side-by-side refrigerators. It is the third consecutive year for Samsung to win the highest number of segment awards among the surveyed companies, beating last year’s highest ranking in 4 segments.

Samsung is also the first in the industry to receive the highest scores for two years in a row in the laundry segments, which include front-load washers, top-load washers, and dryers, clearly demonstrating the world-class performance of its products.

Samsung earned a score of 857 for its front-load washers, which is well above the segment average of 829, enabling it to maintain its top position for the third consecutive year while outperforming all other manufacturers in both top-load washer and dryer segments by over 30 points for the second consecutive year.

Additionally, Samsung ranked highest among 14 brands in the dishwasher segment for the first time, with a score of 837, which is 30 points higher than the segment average of 807.

These strong outcomes demonstrate Samsung’s positioning and reputation for satisfaction and reliability in the eyes of American consumers. J.D. Power specifically mentioned Samsung’s strong performance in terms of both styling/appearance and features and performance.

“Continued recognition from J.D. Power’s annual studies is made possible due to our customer-first approach and our commitment to exceptional customer satisfaction through continuous innovation,” said Jae-soon Park, Executive Vice President, Head of Global Sales & Marketing, Digital Appliances Business. “We will continue to deliver outstanding customer experiences through innovative products that deliver meaningful innovation.”

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The sleek stainless steel exterior offers a premium professional look, and the stylish display panel communicates cleaning stages, but inside is where the magic happens.

It begins with the WaterWall, one of the most outstanding innovations in 40 years of dishwasher technology. Conventional units have a rotary spray bar that only partially covers all the dishes inside. Samsung developed a spray bar that attains 100% coverage of dirty dishes inside but also runs quieter and consumes less energy. WaterWall is the smart choice for ending the ritual of washing the dishes before you wash the dishes, because it harnesses the power of high pressure water while a reflector bar glides back and forth, reaching every corner.

Choosing a dishwasher that is powerful enough to not require pre-rinsing is a smart choice for the environment too, because avoiding the pre-rinse means saving water. Running the dishwasher with a full load is another good tip for conserving water.

WaterWall is so quiet that it is far less disruptive to life going on in the kitchen around it, meaning that it will not disrupt casual conversation, even when it is at its loudest. The dishwasher was designed with special insulation that reduces noise. Analysis shows it is 13% quieter than a dishwasher with a rotary spray bar, making it one of the quietest in its class.

When heavily soiled pots and pans are involved, there’s the Zone Booster feature, the Controllable Intensive Washing function. Users can place the very dirty dishes on one side, where they will be treated with higher water pressure and a higher temperature to effectively remove grease and food particles.

One of the most ingenious features is the FlexTray, a transportable and flexible tray that fits any size or shape of cutlery. Professional chefs use a lot of cutlery and utensils and this was designed with them in mind. It is also really simple to unload and load into the dishwasher.

Finally, there’s Speed Boost. With the push of a button, your dishes will be done up to 25% faster, in case you are ready to eat but the dishes are not ready yet. Dishes still come out hygienically clean and dry, but in less time. For example, normal washing time might be 135 minutes but Speed Boost cuts it down to 108 minutes.

The DW9900H not only cleans itself, it also reminds you when it needs to do so. After about 20 cycles, the Self Clean button will begin flickering to remind you to run the self-clean cycle, which is recommended to keep the dishwasher working like new.

Samsung also developed a Fine Filter system so you do not need to worry about cleaning the filter. This flat rectangular shaped micro filter allows for easy cleaning on both sides.