For example, in the home, when a user wakes up in the morning on a rainy day, the home lights will gradually brighten, while music fit for a rainy day is selected and played in the background. A cup of coffee will be prepared as soon as the user says “coffee” while stepping into the kitchen and the refrigerator will also recommend meal ideas for the day, asking the user whether he or she would like to buy ingredients online.

In the Information and Communications Technology (ICT) industry, Samsung Electronics is uniquely positioned to bring this world of connected AI services to life, based on the almost half a billion connected devices the company sells every year. In fact, given the typical lifecycle of a device, there are more than a billion Samsung devices actively used around the world at any given time.

Samsung’s device portfolio also is the industry’s broadest, and includes mobile devices such as smartphones, tablets and wearable devices, office devices such as PCs, signages and Samsung Flip, devices for the home such as Samsung Smart TVs, Family Hub and FlexWash and FlexDry, and much more.

At this year’s CES, Samsung highlighted its latest innovations in its vision to drive the Internet of Things (IoT) supported by AI. Samsung Smart TVs now integrated with Bixby, are able to play music and shows personalized for users, as well as show who is at the front door or what is inside the refrigerator. The Family Hub refrigerator, also integrated with AI, recognizes the voices of different family members and provides each of them with a personalized daily schedule.

Moving forward, Samsung will continue to remain focused on holistically integrating AI into a connected setting, such as the home or the office, in contrast to other players primarily pursuing implementation of AI on a few devices and services. In the following months, Samsung will integrate not only Samsung devices, but also IoT devices and sensors developed by external partners into the SmartThings eco-system, allowing a single SmartThings app to control everything. Furthermore, Samsung also plans to integrate AI into all its connected devices by 2020.

In the coming years, many IoT devices with AI support will generate a vast array of usage patterns and scenarios. How AI-enabled devices learn and analyze complex usage patterns and provide consumers with the most optimized options will be critical to the success of AI technology for the near future. In other words, the success of AI will boil down to how well the devices understand the users.

Therefore, Samsung’s perspective on AI is to build an eco-system that is user-centric rather than device-centric. To pursue that goal, we will start by building an AI platform under a common architecture that will not only scale quickly, but also provide the deepest understanding of usage context and behaviors, making AI more relevant and useful.

For the past decades, Samsung successfully introduced products and innovations by researching the lifestyle and behavior of global consumers. Paying respect to our heritage of user-centric product development, Samsung will begin an exciting journey open to boundless possibilities in new user experiences by integrating AI into the open IoT ecosystem it is currently developing. This journey will certainly be fascinating for us here at Samsung, but even more so for consumers, as Samsung takes major steps forward to bring consumers’ hopes and expectations to life.

Getting Smart around the Home

One of Samsung’s major smart products is the Family Hub 2.0 refrigerator, which launched earlier this year. It uses voice recognition to provide an intuitive way for users to not just connect with their kitchen, but also the world around them. Say, “Can you purchase cheese?” and the refrigerator asks you, “Which product? Please tell me the number.” as it shows an app screen that lets you order food directly from the screen. You can play music or find out what the weather is like as you communicate with the smart refrigerator. It even gives you ideas if you need recipe inspiration.

Next, there is QuickDrive, an intelligent washing machine that was showcased during IFA 2017. It includes an AI-powered laundry assistant called Q-rator, which suggests the best cycle for your laundry based on information you input. Tell it what type of garments you want to wash, how dirty they are and what color they are and it will do the rest. It also lets you set the time for when the loads will be done, meaning your washing will be ready at a time that’s convenient for you. Plus, the system monitors the machine remotely and alerts you if it’s having any issues.

Last but not least, there is POWERbot, Samsung’s smart robot vacuum cleaner that received a 2017 CES Innovation Award. It uses a full suite of sensors to map your space, remember where it’s cleaned, and detect and work around any obstacles in its way, while automatically adjusting its suction power on different surfaces.

Samsung, the Leading Player in the Smart Appliances Era 

The Family Hub sits at the core, serving as the nerve center of a broader connected ecosystem in the home. Each connected home appliance can be configured to reflect the unique preferences for every household. It is a true smart evolution that brings a meaningful experience to users. What’s more, Samsung’s hardware analyzes user information more effectively than ever, and that is what makes Samsung a company with true innovative competitiveness.

The company recently announced its plan to apply Samsung Connect to its various home appliances at IFA 2017. Samsung Connect is a connectivity platform capable of connecting and controlling IoT devices regardless of their operating system. When the smart functions of Samsung’s home appliances are connected through Samsung Connect, users will be able to enjoy a smart lifestyle.

As more and more intelligence is interwoven into new products and technology, Samsung Smart appliances will evolve IoT and deep learning technology, creating a great deal of synergy. It won’t be long until home appliance products use their IQ to provide users more convenience and more time to do the things they enjoy.