Samsung Printing Solutions held its European Printing Partner Summit from 8^th – 9^th June in Budapest, Hungary, hosting over 250 attendees from 22 European countries.

Under the theme of “The Next Big Thing in Printing Solutions,” Samsung presented the company’s strategy, as well as insights on global printing solutions trends, highlighting key developments made over the last twelve months. The summit also highlighted Samsung’s complete product portfolio of smart printing solutions and printing hardware, as well as its Channel Managed Print Services (MPS) + Plus program.

Major achievements for this year include launching the Samsung Channel MPS Print+ Program, which provides simple, automated, low-cost MPS solutions for every Samsung partner, as well as winning the Range of the Year award from Buyers Laboratory Inc. for its leading range of print technology products. The MX7 A3 lineup also showed notable growth in sales.

At the EXPO area, Samsung demonstrated how its innovative printing solutions, including its MPS program, Remote Call (a paid remote service app designed to minimize service visits), the Samsung Smart Printer Diagnostic System (SPDS), and mobile printing, can be used in actual customer scenarios.

The newly launched Samsung Channel MPS Print+ Program especially received a lot of attention as it is expected to enable Samsung partners to create additional revenue streams and manage MPS more effectively.

“We are striving to bring innovation to the European market through our unique ability to create solutions that integrate multifunction devices for smart office environments,” said David SW Song, Senior Vice President of Printing Solutions Business at Samsung Electronics. “Samsung will continue to expand its B2B printing market share through collaborations with industry leaders and partners to build a new printing ecosystem.”

Samsung Channel MPS Print+ Program will launch in the UK and Belgium this month, and will roll out to most other European countries in the second half of the year.

“This relationship with NCR enables our clients to access on-demand support inside and outside the workplace,” said Paul Birkett, European Sales and Marketing Director, European Print Operation at Samsung Electronics. “The use of mobile and open platforms allows deep customisation and integration of this support into existing IT service models.”

“Today, companies expect service providers to deliver consistent, global assistance wherever they are located,” said Sophia Williams, Vice President and General Manager, Telecom & Technology group at NCR. “This agreement enables Samsung to provide its customers with a comprehensive suite of services that delivers the highest levels of solution availability across the globe. The agreement also gives Samsung’s clients the confidence of a leading technology manufacturer supported by a world class provider of IT infrastructure services and solutions.”

Samsung has a number of partner programs in place that provide its customers with a wide variety of solutions to further enhance working practices. These range from cloud servers and Software as a Service (SaaS)-based MPS, to advanced Android-based multifunctional device platforms that enable simple interactions between digital and paper information.

The agreement with NCR is designed to support Samsung enterprise customers in optimising business processes. NCR will help to reinforce Samsung’s brand reliability through consistent, innovative and differentiated services across the globe. Both existing and new customers will have access to more than 17,000 NCR badged service professionals as well as managed service centres globally, allowing Samsung to continue its focus on delivering exceptional print services to the market.

Using Samsung’s advanced Smart Print Diagnostic System, customer-facing service engineers can simply use their Samsung mobile devices to access technical service information and enable the SLA (Service Level Agreement) monitoring feature. The latest service data can also be directly downloaded from a device needing repair. Samsung’s global cloud platform will provide technicians with real-time data to solve problems. This unique blend of Samsung’s advanced technology and NCR’s global presence will ensure consistency of service as well as industry-leading first-time fix resolution.

About NCR

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web sites: www.ncr.com