Samsung Electronics Vietnam employees and their families enjoy an afternoon of spelunking in a Ha Long cave.

Established in 2011, Samsung Family Day is an event held multiple times throughout the year at Samsung’s SEV (Bac Ninh) and SEVT (Thai Nguyen) factories. The program allows employees’ parents to get a better understanding of their children’s work environments and see firsthand what family means to Samsung. By welcoming parents into its home, Samsung hopes to express its commitment to strengthening family bonds, both between employees and their parents, and between an employee’s “home” and “work” families.

The Family Day program offers Samsung employees and their families opportunities to strengthen their bonds through fun and unique activities.

Since its inception, over 9,000 Samsung personnel and 16,000 parents have taken part in the meaningful event, which begins with a factory tour. Therefore, families visit the production lines and top-flight facilities where their children work and learn more about the comprehensive employee benefits that have led Samsung to consistently rank among Vietnam’s best workplaces.

After the tour, the employees and their families travel to either Ha Long Bay or Bai Dinh—both widely regarded as among Vietnam’s most beautiful destinations. The trip is meaningful for all involved, as it allows the families to share in a fun and unique bonding opportunity.

Van Thang Le, father of Thi Lien Nguyen, of Samsung Vietnam’s Glass Department, called the Family Day event an experience he’ll long cherish. “This is the first time I’ve experienced the environment my daughter works in,” Mr. Le explained.

According to Mr. Le, the opportunity to enjoy a fun, new experience with his daughter made it a truly unforgettable weekend. “This is also the first time we have gone on vacation as a family,” he said. “It’s something we have never dreamed of, as we are a poor farming family.”

As Mr. Hoseok Cho, Senior Vice President of Human Resources, pointed out, Samsung considers programs that enrich family relationships and foster employee happiness in this way to be key focuses, vital for success.

Samsung’s Senior Vice President of Human Resources, Hoseok Cho, explains Samsung Family Day’s role in promoting employee happiness and unity.

“We’ve always believed that a company is a human entity,” explained Mr. Cho. “Employees must be happy in order for the company to thrive.”

Mr. Cho greets the father of an employee.

The Family Day event is expressive of Samsung’s commitment to not only thrive in Vietnam, but to do so while building an environment that allows its employees to do the same. By nurturing their growth and relationships, Samsung is making a great workplace even better.

‘Hungry Bellies Have No Ears’

Having been operating since the first quarter of 2014, SEVT today employs about 60,000 people, and that number continues to climb. Every day, hundred thousands of hi-tech products like the Galaxy S7 and S7 edge are created by those diligent employees. Nevertheless, as a Vietnamese saying goes, “Hungry bellies have no ears”, so Samsung believes it is important to keep its entire staff well fed and healthy, so they will continue to put forth their best efforts.

“With a staff of over 60,000 employees, SEVT is currently running three large canteens, operated all day and night long with the most advanced cooking lines, serving around 90,000 meals per day. We are totally confident in our ability to bring healthy and nutritious meals to all our employees,” said Mr. Hoa, a manager who works at SEVT Canteen 1.

A view of one SEVT canteen

13 Tons of Rice, 7 Tons of Meat, 10 Tons of Vegetables Consumed Daily

We followed Mr. Hoa around SEVT Canteen 1 and witnessed how lunch gets prepared. All told, the SEVT dining facilities use about 13 tons of rice, 7 tons of meat, 10 tons of vegetables and 5 tons of fruit each day. Dealing with such a massive amount of food is far from easy. “In SEVT, the whole process – from receiving the ingredients to storage to food preparation, along with food hygiene & safety issues and waste treatment – is always strictly compliant with all EHS (Environment Health Safety) department regulations,” said Mr. Hoa.

Three of the chefs from SEVT Canteen 1

All three canteens are all equipped with the most cutting-edge food preparation systems and devices, and sterilization is always ensured using high temperatures and UV ray technology. In terms of personnel, dining hall employees have to abide by rigid rules regard uniforms and personal hygiene, as well as frequently take part in food hygiene and safety training courses. Each cafeteria was designed with separate areas for receiving foods, storage, and different cooking zones for various types of food – like rice, meats and soups – along with the actual dining spaces. The dining rooms are spacious and decorated with vivid colors and images to make them pleasant and comfortable for employees and visitors.

The kitchens go to remarkable lengths to ensure the highest levels of sanitation, following the 4R’s (the Right zone, Right temperature, Right order, and Right expiration dates), and keeping all foods and fruits stored separately under the right conditions.

An employee puts food into storage

At present, all the cooking equipment and appliances in the SEVT dining facilities are imported from Korea. “Our menus change every day throughout the month without repeating,” said Mr. Hoa. “We researched to make sure we meet people’s daily nutritional allowances, and devised a variety of menus to bring more choices to employees. We also conduct regular surveys with our personnel to get feedback to make sure we can make delicious dishes that meet our employees’ expectations. For instance, dishes that are considered specialties of central Vietnam are served in Canteen 1, which is always very popular with employees.”

The day’s menu options get displayed at the entrance

In addition to meals designed for the local employees, the SEVT cafeterias also offer plenty of Korean options. Lee Gwan, the Korean Chief Cook, explained, “We expect to offer the distinctive flavors of our homeland to the Korean employees here. So all our cooks in SEVT are well trained in Korean cuisine. Some ingredients and products can be found in Vietnam, and the rest are imported from Korea.”

Cleanliness Always a Priority

Finally, once each meal is finished, all the cooking equipment and dishes get a thorough cleaning. After each meal, all the employees carry their trays, chopsticks and spoons to the washing zone, where leftover food is disposed of and utensils are sorted for cleaning. To minimize food waste, the cafeteria organizes lucky drawings and games for those who leave no food after they are done with each meal.

SEVT Canteen 1 employees

Ensuring everyone at SEVT has a delicious and nutritional lunch really plays an important role in providing employees the energy they need to work well through each day. With such an enormous number of personnel in SEVT, the cafeteria staff plays a crucial part in running the whole factory. The day-by-day devotion of these cooks and other kitchen employees undergirds SEVT’s spectacular successes.

Source: Vietnam Newsroom

Vietnam Deputy Prime Minister Vu Duc Dam (second from left) visits a research center at Samsung Electronics Thai Nguyen on June 21.

At open discussion between SEVT management and the delegation, Mrs Nguyen Thu Hong, Vice Chairman of Vietnam General Federation of Labour, questioned about social securities in SEVT. Mr Seo Byung Kwon, HR Director of SEVT, explained that all welfares regulated by the state are fully implemented, and SEVT provides enhanced facilities and benefits for employees.

Vietnam Deputy Prime Minister Vu Duc Dam (center) talks with SEVT employees during a visit on June 21.

Before leaving SEVT, the Deputy PM Vu Duc Dam emphasized “Vietnam’s government always considers Samsung as strategic partner. Samsung has invested hugely in Vietnam, and we understand that Samsung will stay in Vietnam for a long time”.

Source: Samsung Newsroom Vietnam