With Bixby Text Call, you can let Bixby answer and respond to your incoming calls. Bixby’s automated voice will answer your incoming calls. You can then simply start typing with the keyboard or select a quick response, and Bixby will read your messages to the caller. Once a Bixby Text Call is over, you can even look back on your conversations if needed.

How to set up Bixby Text Call

If your phone supports Bixby Text Call, you can enable the feature by doing the following:

1. Open the Phone app, tap on More Options (the three vertical dots), and then tap on Settings.

2. Tap on Bixby text call and then turn on the feature in the Bixby text call window. If you have not installed language package already, you will be prompted to download a language package. Tap Download and then click on Continue to go to the Galaxy Store where you can Install the language package.

3. Once you have turned on Bixby text call, you can further edit Bixby text call settings such as language and voice. You can also add new quick responses or customize existing ones for Bixby text calls.

How to use Bixby Text Call

Note that Bixby Text call can be used only during incoming calls. Although you will not be able to hear the conversation, you can read the messages during the call. The caller will only hear an automated voice.

1. Once you have turned on the feature, you can see Bixby text call when you receive a call. Tap on that. On the next screen, swipe up on the green coloured icon to initiate a Bixby text call.

2. Bixby will let the caller know you are using an automated voice. Bixby will also ask the caller who they are and why they are calling.

3. Once the caller begins speaking, you will see their response transcribed on the screen.

4. You can reply to the caller by selecting a quick response at the bottom of the screen, or typing what you would like to say. Tap Send. Bixby will then read your response to the caller.

5. If you would like to stop using Bixby text call and switch to a voice call instead, tap Voice call at the top of the screen.

6. Tap End call at the top of the screen to end the call.

How to view Bixby text call conversation logs

Voice conversation logs generated during a Bixby text call are stored in the Phone app. To view logs of past conversations, follow the steps below.

1. Open the Phone app and tap the Recents tab.

2. Calls handled using Bixby text call feature will have a speech bubble icon next to them. Select a call with this icon, and then tap the Info icon (the “i”).

3. In the next screen, tap on the speech bubble icon next to the call to view the full call transcript.

4. You can also delete the transcript by tapping Delete on the top right corner.

*Models that support Bixby Text Call as on Aug 2023: Fold5/Flip5, Fold4/Flip4, Fold3/Flip3, Fold2/Flip/Flip 5G/Fold 5G, S23/S23+/S23 Ultra, S22/S22+/S22 Ultra, S21/S21+/S231 Ultra, S20/S20+/S20 Ultra, A34, A54, A52s 5G, A82 5G, A53 5G, A33 5G, S20 FE, Note 20/ Note 20+, A71 5G, A51 5G

Note: Only English conversations are supported

“When Samsung first launched Bixby as a voice assistant, it was part of a vision to create a human-to-machine interface that makes life easier and can advance over time with Samsung Galaxy innovation,” said YoungJip Kim, Executive Vice President and Head of Artificial Intelligence Team in Mobile eXperience Business, Samsung Electronics. “Today, we introduce updates to build a more intelligent interface that is proactive and adaptive, giving people greater control over their mobile experience.”

Giving People Greater Control Over Their Mobile Experience

The new Bixby updates bring several new features and improvements that allow people to customize their user experience further, including the recent availability of Bixby Text Call¹ in English. Now, English speakers can answer calls from anywhere by typing a message, which Bixby converts to audio and communicates to the caller directly on their behalf.

Users can also personalize their Bixby Text Call voice. Using the new Bixby Custom Voice Creator,² users can record different sentences for Bixby to analyze and create an AI generated copy of their voice and tone. Currently available in Korean, this generated voice is planned to be compatible with other Samsung apps beyond phone calls. And for those who want to customize their wake word, Bixby now supports changes to the Custom wake-up³ phrase within Bixby settings as well, adding a new option to create a personalized wake-up phrase.

From Intelligent Assistant to Intelligent Platform

Today, Bixby can provide more seamless continuity and better attune to user needs with the introduction of new scenarios,⁴ including playing music depending on the type of exercise in Samsung Health or saving schedules in Calendar. Now, Bixby can better understand intent and process follow-up requests by understanding context and associating words previously used in interactions. For example, Bixby users can first launch a workout on Samsung Health and then ask Bixby to play music⁵ that best suits that exercise by saying “Play music for this workout.”

Enhanced Language Recognition, Processing and Response

In addition to these great new features, Samsung also expanded Bixby’s on-device AI support.⁶ Users can run key commands entirely offline, such as setting a timer, taking a screenshot or turning on the flashlight. By integrating on-device AI with its native applications,⁷ Samsung was able to further expand its language offering⁸ and capabilities with advanced AI-based voice dictation. These updates to Bixby will be made possible by the powerful innovation found in Samsung Galaxy devices, including the industry-leading performance that enables on-device AI applications.

Availability

Bixby updates will be available for Samsung Galaxy users in February⁹ through a software update. For more information, please visit www.samsung.com/global/galaxy/apps/bixby.

¹ Bixby Text Call is available on selective models including Galaxy S23, S23+, S23 Ultra, Z Fold4 and Z Flip4. It works on phones with One UI 4.1.1 or above for Korean and phones with One UI 5.1 or above for English.

² Bixby Custom Voice Creator is available on selective models including Galaxy S23, S23+ and S23 Ultra. It works on phones with One UI 5.0 or above. Availability of functions may vary depending on the device model. The application is available for download via settings within Bixby or the Samsung Phone application (native call app).

³ The feature is available in Korean as of date and on selective models including Galaxy S23, S23+ and S23 Ultra. Exact timing and availability of the updates may vary by market and are subject to change.

⁴ The eight scenarios are all currently available in Korean. More languages to be supported.

⁵ Supported music applications include Melon, Bugs, Genie and FLO as of date.

⁶ Availability of the on-device AI support may vary by market and model.

⁷ Supported native applications include those apps that require on-device AI support only.

⁸ The on-device mode currently supports English, Spanish, French, Italian, German and Korean.

⁹ Exact timing and availability of the updates may vary by user and market.