The health and well-being of our customers, partners and employees is important to us. With the Indian Government’s mandate to observe complete lockdown, we have shut operations across our service centres and customer call centres.

Safety and precaution are the biggest priorities in testing times.

In these trying times, our commitment to serving you remains intact. We are full of hope that our Service Vans will soon be back in action, covering the rewarding and diverse terrain of India and reaching our customers.

Until then, please feel free to reach out to us online:

To chat with us: https://bit.ly/2wPfyRl

To e-mail us: https://www.samsung.com/in/support/email/

To track your repair: https://www.samsung.com/in/support/your-service/track-repair/

We urge you all to stay home and stay safe

With India’s largest service network of over 3,300 service points including 535 customer service vans that go to all corners of the country, Samsung will ensure that consumers in major cities who buy premium products this festive season like Samsung TVs (55 inch and above), 300 liter and above Samsung refrigerators, front load washing machines and five-star inverter and Wind Free ACs, will get installation within four hours of delivery.

This festive season, Samsung has announced a wide range of exclusive deals, offers and assured gifts across its large product portfolio, valid till October 31, 2019. Through these offers, Samsung aims to make aspirational products more accessible for consumers.

“This festive season, we aim to extend best-in-class service to all our consumers with our 3,300 customer service points, including 535 customer service vans. Festive season in India is a time when people shop to upgrade their lifestyle. Our diverse product portfolio has something for everybody. Our new service offering, Live Chat along with Remote Support are part of our strategy to deepen our consumer connect and further our brand love. We wish everyone a very happy and prosperous festive season,” said Sunil Cutinha, Vice President, Customer Service, Samsung India.

Samsung’s service centers have over 10,000 specialist engineers trained at Samsung’s in-house training academies. To support the needs of its consumers, Samsung has 24×7 premium call centers that extend help in nine languages. Consumers can also seek priority services by simply booking an appointment online and schedule a visit to their nearest service center at a convenient day and time.

In addition, Samsung’s 535 customer service vans travel to every corner of the country, making Samsung’s service network the largest in this industry in India and strengthening its commitment to provide quality customer service in both urban and rural India. The service vans are equipped with multi-skilled engineers, key components, a generator set and key jigs/fixtures for providing quick response and on-the-spot resolution.

In an industry first initiative, Samsung provides interactive repair facilities for our mobile phone at all service centers across India. Mobile is repaired in front of customer leading to transparency in repair process. Further, to ensure customer satisfaction, Samsung uses its cutting-edge technology to connect and resolve their issues. Some of them are:

• Remote Support – This is provided to all Samsung smartphone and Smart TV users. A Samsung call center agent can work on a customer’s smart phone or smart TV remotely through the internet and diagnose the issue online to provide instant resolution.

• Live Chat – Customers can reach out to Samsung instantly on its website Www.samsung.com/in/support wherein trained agents and an Artificial Intelligence (AI) based Chat Bot provides instant and accurate information for any queries 24*7, without any wait time.

• Video Tips on Samsung Website & YouTube – In this age of social media, it’s an advantage to provide solution to common problems and issues through tutorial videos and product care tips via platforms such as YouTube. Consumers can find amazing tips and do-it-yourself videos on YouTube that can help them resolve their issues. These learning videos allow concepts and ideas to actually become a recall experience.

As part of these efforts, Samsung also has a comprehensive app called ‘Samsung Members’ which provides customers with the option of live chat, placing service requests, tracking repair progress, remote support and phone diagnostics. Customers can engage with other Samsung fans on the ‘community’ section too.

The popular television and digital campaign showcasing Samsung India’s initiative of taking customer service to the doorsteps of consumers in the hinterlands of India using its Customer Service Vans won the Special International Advertisement Award—the IAA President Award—at the prestigious Korea Advertising Awards.

Samsung India’s flagship CSR program, Samsung Technical School, won an award from the Minister of Trade, industry & Energy in the Korea CSR Film Festival, which is hosted by Korea Social Responsibility Institute (KOSRI).

Both these campaigns have been much appreciated in India and across the world.

Samsung India’s service campaign ‘We’ll Take Care of You, Wherever You Are’ showcases the journey of a young Samsung engineer on his way to provide services in a remote village in India, highlighting Samsung’s vision of creating long-lasting relationships with its consumers through timely service.

In February this year, the Samsung Service campaign film became the fastest among advertising videos on YouTube in India to cross 100 million views. It was also the highest-viewed advertising video in the Consumer Electronics and Smartphones category worldwide and the highest-viewed advertising video on YouTube across all categories in India. This is a testimony of consumer love and trust in brand Samsung.

In October 2016, Samsung , India’s most trusted brand in the mobile and consumer durables categories, strengthened its commitment to provide quality customer service in both urban and rural India by augmenting its service network with 535 service vans.

With this, Samsung India’s service network has grown to over 3,000 from 2,000 service points earlier, extending its reach to customers in over 6,000 talukas across the country. Samsung now has the largest service network in the mobile and consumer durables categories in India. These vans have travelled over 1 million kilometres across the country so far and have helped in bringing down the overall time taken for attending customer complaints in rural areas significantly.

The Samsung Technical School campaign (#SapneHueBade), on the other hand, went on to be viewed by over 80 million, over 24 million of them women, the highest for any advertising video on YouTube in India.

The digital campaign film, aimed at highlighting women empowerment, is based on the real life of Seema Nagar, a young girl from a small village near Jaipur, who defied odds to become a Samsung technician. She has now become a household name. The film depicts her trials and tribulations before she entered Samsung Technical School. Following her training at Samsung Technical School, Jaipur, Ms. Nagar took up a job at Samsung Service Center in the same city.

She recently got a government job with the same institute she got her technical education from and is now busy teaching students, inspiring them to dream big.

Samsung Technical School initiative was started in 2013 in collaboration with the Ministry of Micro, Small and Medium Enterprises (MSME) and Departments of Technical Education in different states such as Rajasthan, Kerala, Bihar, Delhi and West Bengal. Today, 22 Samsung Technical School have so far trained over 2,000 youth and made them job-ready across different technical trades.  Through this initiative, Samsung aims to support the government’s vision to make India a global manufacturing hub by addressing the need for talented manpower with practical know-how and relevant industry experience.

In its recent campaigns, Samsung has been connecting with consumers through the warmth of the brand. It has launched several heart-warming campaigns such as the Samsung Smart Class campaign, the Samsung Technical School campaign, the Customer Service Vans campaign as well as the recent Samsung Safe India campaign that encourages people to use their mobile phones responsibly.

Samsung India has deployed its Customer Service Vans in Assam to provide relief to flood victims in the state. These Customer Service Vans, which were introduced in the state to provide quality service to Samsung consumers in rural India, travelled to a remote village, Laharighat, in Morigaon district around Guwahati to help flood affected families.

Samsung has also set up Service Camps in Assam and Bihar for its customers from September 10 to September 20, offering free labour on flood affected products and up to 50% discount on parts.

“Samsung stands firmly with the people of Assam during this time of need. We are glad that our Customer Service Vans deployed in the state have been able to reach these families and provide relief on time,” said Mr. Anurag Prashar, Vice President, Customer Satisfaction, Samsung India.

Assam has been impacted by heavy floods which have affected thousands in the state. Taking swift action, Samsung Service Vans carried packets of rice and mosquito nets and distributed it amongst the families in Laharighat village on the banks of the Brahmaputra river in coordination with local authorities.

Earlier, in January this year, Samsung had launched Customer Service Vans for Assam to reach out to 54 talukas across the state. These Service Vans have so far travelled close to 2 lakh kilometres across the length and breadth of Assam. Driven by locals who work with Samsung, these Service Vans have been travelling through difficult terrain across the hinterland and semi-urban regions across the state to attend to service calls from consumers.

The familiarity of the Samsung Service Van drivers helped in navigating through the flood affected areas and provide relief to this village in Morigaon district. These service vans have been designed to carry key components for repair, a DG set and key jigs and fixtures for providing quick response and on-spot resolution along with a multi-skilled engineer.

In October 2016, Samsung augmented its service network by adding 535 service vans and strengthened its commitment to provide quality customer service in both urban and rural India. With this, Samsung’s reach will extend to customers in over 6,000 talukas across 29 states and 7 union territories, making Samsung’s service network the largest in this industry in India.

Today, Samsung has the widest reach of service centres with trained service engineers. This team goes to the deepest parts of the country to service the needs of our customers. Samsung has also added over 250 service points and over 250 resident engineers, ramping up its service network to over 3,000 service points, from 2,000 earlier.

These vans have helped Samsung deliver its world-class service ‘Anytime, Everywhere’. Consumers can access the service vans by dialing 1800-40-SAMSUNG (1800-40-7267864).