While travelling in an autorickshaw on the way to the hospital, her phone slipped from the seat and fell under the vehicle when it hit a ditch. The device was still functioning, but the display had been damaged — making it difficult to access essential documents and digital payments she needed for her hospital visit.

With little time to spare before her 10 AM consultation, she arrived at the nearby Samsung service centre hoping for a quick solution.

Anooja explained the urgency of the situation — her medical appointment was just minutes away, and her phone held important health records and access to payment apps.

After carefully examining the device, the service team confirmed that the display needed replacement. While repairs usually take some time, the team reassured her that they would do their best to help her continue her day without added stress.

Anooja NV at the Samsung Service Centre in Calicut

Understanding the situation, the customer care officer suggested that she proceed to the hospital without worry, while the team worked on repairing the device.

To ensure she remained connected and comfortable during her visit, a temporary handset was arranged so she could stay reachable and access essential services.

Relieved, she left for her appointment, reassured that her device was in safe hands.

Back at the service centre, the engineer immediately began working on the phone. The display was replaced, and all key functions — including touch responsiveness, camera, network connectivity, fingerprint recognition and battery performance — were thoroughly tested to ensure everything was working perfectly.

Within 57 minutes, the device was ready.

As she completed her consultation, she received a call informing her that the phone had been repaired — just in time for her return.

Switching on the device, she found everything working smoothly again.

“You have saved my time,” she said. “This is truly satisfying service. Thank you for going beyond your duty.”

Before she left, the team presented her with a small potted plant — a simple gesture symbolising care and new beginnings.

Moved by the thoughtful experience, Anooja later shared her feedback.

“I am really impressed with the service centre. The staff behaviour and the ambience were very good. I had accidentally dropped my phone and felt choked up and confused. However, the service team treated me very well. Their support and professionalism were excellent. They even gave me a lovely gift, which made the experience even more special,” said Anooja.

A month since then, Anooja is a happy mother of a newborn, marking a beautiful chapter in her life.

Sometimes, meaningful experiences are shaped by small moments of understanding — a reassuring conversation, a timely solution, or a gesture that brings comfort when it is needed most.

Because in the end, care is not always about grand actions — often, it is about being present at the right moment.

The premium Edappally centre moves beyond conventional layouts to offer a modern, lounge-style environment tailored for today’s connected consumers

Samsung, India’s largest consumer electronics brand, today announced the launch of its 40th dedicated smartphone service centre in Kerala, marking a significant milestone in its continued investment in the state and further strengthening one of the country’s largest service networks for mobile devices.

Strategically located in Edappally, Ernakulam, near the high-footfall Lulu Mall corridor, the new premium facility underscores Samsung’s focus on delivering fast, transparent and high-quality after-sales support for Galaxy smartphone users. The launch of the 40th service centre takes the total number of Samsung service points for smartphones in Kerala to 50, which includes 10 dedicated service sections in Samsung Experience Stores across the state.

With over 3,000 authorised service points nationwide, Samsung operates one of India’s most extensive service networks in the consumer electronics segment — ensuring its connected device and appliance ecosystem is consistently backed by dependable and accessible support infrastructure across both urban and emerging markets.

A Premium Service Experience for a Digital-First Generation

Designed as a next-generation smartphone service hub, the premium Edappally centre moves beyond conventional layouts to offer a modern, lounge-style environment tailored for today’s connected consumers — particularly Gen Z and young professionals who expect speed, convenience and seamless digital integration.

Customers are welcomed into plush seating areas equipped with built-in wireless charging stations, while large-format digital displays showcase the latest Galaxy ecosystem innovations. Dedicated interaction kiosks provide personalised product assistance and hands-on exploration of new smartphone launches, transforming what was once a routine repair visit into a more engaging brand experience. Integrated online appointment booking further enhances efficiency, enabling customers to schedule visits in advance and significantly reduce waiting times.

Powered by Advanced Diagnostics, Built for Speed

The facility is equipped with advanced diagnostic systems that enable precise issue detection and faster turnaround times for smartphones. Omni-channel integration connects service records, warranty details and customer history across platforms, ensuring transparency and continuity at every touchpoint.

Designed to manage a high daily volume of walk-ins and scheduled appointments, the centre balances operational scale with personalised attention — a critical differentiator in a premium, tech-savvy market such as Kerala.

Strengthening Trust Through Long-Term Investment

The launch of the 40th smartphone service centre reflects Samsung’s continued investment in infrastructure, technician training and digital integration in Kerala — reinforcing the company’s long-term commitment to the region.

Speaking on the milestone, Sunil Cutinha, VP, Customer Satisfaction, Samsung India, said: “Kerala remains one of our most engaged and quality-conscious markets. The opening of our 40th smartphone service centre in the state reflects the deep trust customers place in Samsung and our commitment to delivering service excellence at scale. As smartphones become more intelligent and interconnected within the Galaxy ecosystem, service must evolve alongside technology. By investing in advanced diagnostics, digital systems and premium infrastructure, we are ensuring faster resolutions, greater transparency and a superior experience for every Samsung customer.”

With this milestone, Samsung further strengthens its presence in Kerala — reaffirming that its premium smartphone innovation is supported by industry-leading service capability and a future-ready network built for long-term growth.

Samsung India has announced its Twin Win offer for buyers of Samsung smartphones in Kerala, acknowledging the love and trust of consumers in the state and to celebrate the harvest festival of Onam. Samsung, which is India’s number one mobile phone Company and country’s Most Trusted brand, has consolidated its leadership in Kerala capturing over 40% of market share.

Under Samsung’s Twin Win offer, consumers will get discounts on extended warranty and attractive consumer finance offers. Consumers buying Samsung smartphones can opt for Triple Zero finance scheme under which select Samsung smartphones are available with zero down-payment, zero interest on EMIs and zero processing fee. Consumers will also be eligible for up to 65% discount on extended warranty for all Samsung smartphones.

Mr. Raju Pullan, Vice President, Mobile Business, Samsung India at the launch of Twin Win Onam Offer for Consumers in Kerala

The Twin Win offer not only increases the affordability of India’s most loved smartphones, but also gives consumers peace of mind through extended warranty. The Twin Win offer can be availed from August 15 to September 5, 2017 on select Samsung smartphones.

Samsung plans to execute the Onam festive offer through its wide retail network of over 3,800 partner stores, 40 exclusive stores and 48 service centers across the state of Kerala.

“Our focus on consumer-centric innovations and providing superior products and services to consumers have made Samsung India’s top brand. The ‘Twin Win Onam offer’ is our way of thanking the people of Kerala for their love and trust. Samsung has always believed in creating value for consumers through innovative features and our ‘Twin Win offer’ is testimony to Samsung’s commitment to consumer delight,” said Mr. Raju Pullan, Vice President, Mobile Business, Samsung India.

“Our exciting new J series of mobile phones and extensive service network backed with 535 mobile service vans have helped us consolidate our leadership in Kerala. Riding on the success of world-leading innovations such as Galaxy S8 and Galaxy S8+, Samsung has recently strengthened its mid segment portfolio with India’s most-loved Galaxy J series,” he added.

Galaxy J series is India’s most popular smartphone series, accounting for one in four smartphones sold in the country. The recently launched Galaxy J7 Pro and Galaxy J7 Max come with new features that consumers have really come to appreciate. Features like Social Camera, out of the box Android Nougat and Samsung Pay/ Samsung Pay Mini have increased the appeal of Galaxy J series.

Samsung Pay

Samsung’s disruptive payments platform – Samsung Pay – is revolutionizing the way people carry out their day-to-day payments & transactions. Samsung Pay allows Samsung smartphone users to simply tap and pay using their registered credit and debit cards. Under ‘Make for India’ innovations, Samsung has also integrated mobile wallets like Paytm and MobiKwik along with the government’s Unified Payments Interface into the Samsung Pay platform.

Social Camera

Both Galaxy J7 Max & Galaxy J7 Pro smartphones come with Social Camera, our latest innovation which brings to the consumers a new way of using their smartphone camera through instant sharing, instant editing and instant discovery.

Make for India innovations

Galaxy J series has also been a flagbearer of Samsung’s commitment to Indian consumers. The J series’ ‘Make for India’ innovations such as Ultra Data Saving, S bike mode and S Power Planning have added immense value to Galaxy J smartphones.