With Maintenance Mode, Samsung ensures that customers never have to worry about their data security when visiting a service centre. The feature creates a secure environment on Galaxy devices that restricts access to personal information during repairs, allowing technicians to test the device without seeing or accessing user data.

A Secure Environment for Repairs

Maintenance Mode temporarily isolates personal data on the device, ensuring that sensitive information — such as photos, messages, contacts and files — remains completely hidden while the phone is being serviced.

Once the device is placed in Maintenance Mode, technicians can only access essential system functions needed to diagnose and repair the device. Personal apps, accounts and data remain locked and invisible.

When the repair is complete, users can simply exit Maintenance Mode and their device returns to normal — with all their data exactly as it was.

Designed for Privacy in a Data-Sensitive World

At a time when digital privacy concerns are growing worldwide, Samsung continues to place customer trust and security at the heart of its innovation.

Maintenance Mode is part of Samsung’s broader effort to build privacy-first experiences across its Galaxy ecosystem, ensuring that users feel confident and in control of their data at every stage of the device lifecycle — even during repairs.

By enabling this feature, Samsung empowers customers to take charge of their personal information without compromising on service convenience.

Creating Awareness Across India

To ensure more customers are aware of this feature, Samsung is also rolling out dedicated awareness initiatives across service centres in India.

Desk standees and wobblers are being deployed across service centres nationwide, helping walk-in customers learn how Maintenance Mode works and why it matters.

These in-store touchpoints guide customers on how to activate the feature before submitting their devices for repair, making privacy protection simple and accessible.

How to Enable Maintenance Mode

Activating Maintenance Mode on a Galaxy device is quick and easy:

Go to Settings
Tap Battery and device care
Select Maintenance Mode
Tap Turn On and restart the device

Once activated, the device restarts in Maintenance Mode, ensuring personal data remains secure throughout the repair process.

Putting Customers First

For Samsung, protecting customer data is not just a feature — it is a responsibility. With innovations like Maintenance Mode and continued awareness efforts across its service network, Samsung aims to make device servicing safer, more transparent and more reassuring for customers.

Because when it comes to your Galaxy device, your data should always remain yours.

Watch this video to learn how to enable Maintenance Mode.

With Pin App and Maintenance Mode, you don’t have to worry about anyone snooping around. You get to decide what people can and can’t see, no matter who’s got their hands on your device. It’s like having a personal bouncer for your phone.

Pin App:

There’s a feeling you get when you hand over your phone to show somebody some pictures. It could be your holiday snaps, or just something funny you saved. But then they accidentally open another app and now they see a photo or message, or anything else you didn’t intend to show them. It’s a horrifying moment, but Pin App can stop that from happening again.

Think of Pin App like a personal bouncer for your apps, stopping people from getting into where they’re not welcome. Instead, it keeps them exactly where they’re supposed to be — in the app you’ve pinned — and nowhere else.

Pin App also acts as a Do Not Disturb sign, preventing awkward pop-up notifications that risk showing sensitive information when all you wanted to do was to share a funny social media post.

Setting up Pin App is quick and easy. Simply go to your Settings, then into Security and Privacy. Next, scroll down and find More Security Settings, and you can toggle the switch for Pin App on or tap on the text to view more settings. For extra security, you can choose ‘Ask for PIN before unpinning’, so whoever has your phone will need a password to get out of the pinned application.

Then, open the app you want to pin. Tap the Recents button (or swipe up and hold if you’re using swipe gestures) then tap the icon above the app. Select the ‘Pin this app’ option, and that’s it.

▲ Settings > Security and privacy > More security settings > Pin app

Maintenance Mode:

Many of us at some point during the lifecycle of our device, will find ourselves submitting our phone to a third-party repair service for that cracked screen or that damaged charging port. More often than not, we need to send our device away for a period of time to have the repair done which brings its own risks including the ability of third parties to access private information on our devices.

Even the most careful among us can’t avoid accidents. When you send your phone away to get that cracked screen or damaged charging port fixed, you’ve got no idea who can access your data.

This is where Samsung’s Maintenance Mode can be used.¹ It is specifically designed to protect and hide your personal data from being accessed when your device leaves your hands and is sent away for any type of repair.

When you activate Maintenance Mode, you can set up a distinct user profile, ensuring your primary account and data remain private. This mode can be activated either through the device’s Settings, where you tap Device Care before navigating to and tapping Maintenance Mode; or can be activated through the Samsung Members app.

Once Maintenance Mode has been turned on, you can conceal all your personal data including photos, videos, contacts and messages and prevent any unauthorized access. It also ensures that no data is erased by accident from your device, for instance, by a repair service center.² If you do need to send your device away for those repair activities, you can also ensure that those accessing it will only have access to basic device features that enable them to perform the necessary service diagnosis.

▲ Settings > Device care > Maintenance mode

Secure Folder:

Samsung Knox provides layers of security and privacy, not only to protect users but also to give them choice in what they want to secure. For those who want to keep their most personal information separate and safe, there’s Secure Folder.

It’s a container that locks away your data so it cannot be accessed through your phone’s regular storage. It can hold your most private data such as calendar schedules and contact information, as well as notes, photos, videos, files and even apps. You can even encrypt the Secure Folder to keep your apps and data even more locked down until the next time you open the folder.

You can find Secure Folder in your apps. The first time you open it, you’ll have to set your lock type to either a PIN, pattern or password. In addition to these, you can also add fingerprint access — and then you’re good to go. Anything you create within the Secure Folder will be automatically stored here, but you can also move data here any time.

For example, if you want to keep a copy of your driver’s license, you can take a photo of it using the Camera app within Secure Folder, or you can pick a photo in your Gallery, tap the options menu (the three dots) and then select ‘Move to Secure Folder.’

There are a lot of things you can’t control, but when it comes to your privacy, Samsung wants to give you as much control as possible. With Pin App, Maintenance Mode and Secure Folder, you’ve got that extra reassurance against prying eyes.

▲ Settings > Security and privacy > More security settings > Secure Folder

¹ Availability may vary by market and model.
² As a precautionary measure, users are encouraged to back up any personal data before activating Maintenance Mode.