Celebrated writer, historian and photographer William Dalrymple with Senior Vice President and Head of Mobile Business, Raju Pullan at Samsung Galaxy Tab S9 Jaipur Literature Festival

The just concluded Samsung Galaxy Tab S9 Series Jaipur Literature Festival, described as the ‘greatest literary show on Earth’, united young literature fans with their favourite writers and artists.

Samsung’s Senior Vice President and Head of Mobile Business Raju Pullan ran into celebrated writer, historian and photographer William Dalrymple during the Fest. William gifted his book ‘The Historian’s Eye’ to Raju, but the conversation moved from books to tech in no time.

I have been an unofficial brand ambassador of Samsung, William Dalrymple confessed.

Best known for capturing the diversity of India with amazing vividity, William Dalrymple’s photo-essay, ‘The Historian’s Eye’, features an extensive collection of striking black and white images that is a reminder of India’s illustrious past.

“I have done two books of photographs entirely taken on my Samsung phone and they are pin-sharp. They are absolutely the most superb quality and there is nothing I miss. The difference is you capture the moment because the phone is with you always. You don’t miss anything…you don’t have to go and get anything,” he said.

Describing Dalrymple as an amazing writer, Raju said, “William brings in words and pictures into our minds. His book is everything to do with his creation through his eyes, through Samsung. I am amazed at the pride he brings with the product he owns.”

A keen photographer, who owns a number of SLR (single-lens reflex) cameras and an assortment of lenses, William Dalrymple says he now uses only his Galaxy Fold.

Dalrymple has had exhibitions of his photographs in London, Delhi and New York – all taken using his Samsung Galaxy.

The Jaipur Literature Festival, an iconic event sponsored by Galaxy Tab S9 series, embodies the essence of literary camaraderie and cultural exchange.

In today’s digital world, creators are a driving force, bringing new ideas and creations to life through mobile devices. This is where the Galaxy Tab S9 series comes in, designed to unlock imagination and unleash creativity.

Find more here:

“Just recently, my son asked me why I love working with Samsung. In all the excitement of business, I never thought about it. But that day it occurred to me, what I love about Samsung is its values, and the hunger to grow even after becoming so big. It is not about just becoming No 1, but the enormous amount of love we get from our consumers. That drives us to get better, every day. It’s amazing we have completed 25 years in India. Almost every home in India has a little bit of Samsung in it. Thank you everybody. We will now be an even stronger partner to India with our new vision Powering Digital India,” said Raju Pullan, SVP, CE Business, Samsung India.

Raju with his son: Learning something new is key

He’s got classes fixed with his teacher for every Friday, and the weekend, and is already getting the hang of the keys and basic notes (c, d, e, f and g… high and low keys) so far. His teacher isn’t someone far away, peering into his life through the laptop, but his 9-year-old son Austin!

“After a hectic day of con-calls and video calls, this helps me unwind,” says Raju. “Through these days, I am learning to learn, unlearn and learn in the new Un-tact society every day.”

Raju and his team are talking to several partners and in-store promoters from different parts of the country every week to understand and listen to how consumers are behaving, especially where stores have opened. He calls them ‘Samsung Warriors’ on the ground.

So what have we learnt about consumers?

– They want contact-less payments. Big jump in credit card/debit card transactions
– They are coming to stores all researched, spending less time, closing orders quickly
– Smaller town consumers are picking larger TVs (43-55 inch), bigger refrigerators (300 litres and above), higher capacity washing machines, and microwaves.

“Even at my home, the ROI on the microwave has shot up over the last 40-odd days with my wife and daughter churning out cakes and muffins,” says Raju. His humble contribution is the finely cut almonds! So that’s one kind of learning.

The other is ensuring skill development and training of thousands of in-store promoters, hundreds of sales staff and also partners on not just our new products but also the new normal, consumer behaviour, and most importantly how to keep themselves and consumers safe at the store floor by maintaining hygiene and social distancing.

Video Conference with ‘Samsung Warriors’

Many of our in-store promoters are getting calls from consumers with their requirements, and several of them are opting for Samsung’s unique strategy of demo on video, remotely.

“There is going to be a whole new way of working going forward. All of us, our team, partners need to be on the same page on that. We have to take care of both our consumers and partners,” he points out.

Even as retail opens up, to ensure consumers get the Samsung products they want, his team rolled out a unique and the true O2O (online to offline) program. In this, consumers can pre-book Samsung products on its official online store Samsung Shop (https://www.samsung.com/in/offer/online/ce-sale/) and get up to 15% cash back. Booked products will be express delivered from the nearest Samsung Authorised Retailer as lockdown restrictions get lifted in different parts of the country. Of course, following all standard operating procedures.

This has two benefits. Consumers get their products faster, and it also helps Samsung’s retail partners.

Looking at the kind of strong demand, the pre-book offer has been extended till May 17.

Of the orders received since the pre-book offers started at the end of April, 37% orders came for refrigerators as summers are peaking. This was followed by demand for TVs (21%) as consumers are watching more content as a family and Samsung Smart TVs come with Personal Computer mode that aid both Work From Home and classroom studies. Microwaves (17%), ACs (12%) and Washing Machines (11%) followed.

“In every crisis lies big opportunity. That is what I believe,” says Raju, indicating how his team has been able to bring partners together for the O2O program.

To keep stress free, Raju practices the Organ as per the class timings (strictly set by Austin). In addition, a few times, the entire consumer electronics leadership team of Samsung has come together to do Yoga on video call, having discovered a few Yoga gurus in the team!

“I picked up a few breathing exercises that I now do every morning in my balcony, staring into the green in front of me, listening to the birds chirping.”

Three Mantras:

• Be a life-long learner
• Challenge status quo
• Listening is magic