Most often, no sound issue on your Samsung Smart TV can result from easily resolvable technicalities that do not require you to visit a service center. Samsung’s Digital Service gives users access to a repository of situation-based DIY videos so they can easily resolve the issue.

Here are the steps to resolve no sound issue on your Samsung Smart TV:

• Step 1: Start by checking the volume of the TV. If the volume is fine, then set the sound output of the TV as TV Speaker by following the path: Home>Settings>Sound>Sound Output
• Step 2: Disconnect the TV from the power socket and reconnect it, then switch on the TV and update your TV’s firmware to the latest version by following the path: Home>Settings>Support>Software Update>Update Now
• Step 3: If the problem persists, reset the TV by following the path: Home>Settings>General>Reset

Issue: How to fix the ‘no sound’ issue when Samsung Smart TV is connected to a set-top box

• Step 1: If the volume is fine, then set the sound output to ‘TV Speaker’ by following the path: Home>Settings>Sound>Sound Output>TV Speaker
• Step 2: After the sound output is set to ‘TV Speaker’, perform a sound check by following the path: Home>Settings>Support>Device Care>Self Diagnosis>Sound Test
• Step 3: If the audio is okay in sound test, then disconnect the TV and the set-top box from the power socket.  Now, reconnect them to the power socket. If no sound is detected even after reconnecting the input cable, try using another input source.
• Step 4: If the sound is not audible with an alternate source, then reset the TV by following the path: Home>Settings>General>Reset

To know more, watch the below video:

What if your smartphone’s touchscreen isn’t working properly, and you can’t manage the time to visit a service center? Don’t worry, Samsung’s Digital Service Center has got you covered. You can effortlessly ensure optimal device health and get personalized support right at your fingertips by using it.

Here are DIY hacks that would ensure smooth functioning of your smartphone’s screen:

Issue 1: My screen doesn’t detect single-finger touches

• Step 1: It’s possible that ‘TalkBack’ feature might be on. To disable ‘TalkBack’, tap on the settings icon once to select, followed by a double tap to open it.
• Step 2: Scroll down and open ‘Accessibility’ and go to ‘Installed Apps’. Double tap on ‘TalkBack’ and then tap once on the on and off switch at the top right.
• Step 3: Tap on ‘Turn off,’ and the ‘TalkBack’ feature will be disabled. You can also turn off ‘TalkBack’ using Bixby by simply pressing and holding the Bixby button and saying “Turn off TalkBack”.

Issue 2: My screen’s touch sensitivity is too low

• Step 1: Any attachment to the screen may affect the touch sensitivity of the device. But the touch sensitivity can be easily changed by following a series of simple steps.
• Step 2: Navigate to ‘Setting’ and select ‘Display’. Scroll down to find the option for ‘Touch Sensitivity’ and toggle it on.
• Step 3: If the touch sensitivity issue persists, try removing your phone’s screen guard and retesting your phone.

Issue 3: My screen doesn’t detect S-Pen input

• Step 1: Any third-party accessories with a magnetic component, such as a phone cover, can affect S Pen recognition.
• Step 2: To fix this, remove the accessory and install a Samsung-authorized cover and try again.
• Step 3: For optimal S Pen performance, avoid exposure to magnetic objects.

Watch the full DIY video here –

Samsung, India’s largest consumer electronics brand, has launched its Digital Service Center, a comprehensive platform that will provide consumers a personalized customer service experience related to their products.

Consumers can access the Digital Service Center by going to the support menu on https://www.samsung.com/in or directly logging on to www.samsungdigitalservicecenter.com

The Digital Service Center provides personalized support basis the needs of consumers once they log in to their Samsung account. This includes a simplified user navigation journey, quick access to category wise self-help content, category specific DIY videos, mobile app experience and model specific repair and spare part prices at one page.

Through the DIY videos, consumers will be able to find resolution to many issues related to their products such as how to use screen mirroring feature on your TV, how to connect Soundbar to the TV, how to install your Samsung semi-automatic washing machine, how to set up the Freestyle projector, or how to use auto restart feature in Samsung Galaxy smartphones.

Consumers can book appointments to get priority service at service centers, avail pick & drop service, locate a service center, get details of warranty policies, track repairs, get information about service costs, schedule callback requests through remote and visual support, and get software updates through the Digital Service Center.

“At Samsung, we have always believed in catering to the evolving needs of customers. The Digital Service Center is a step towards simplifying post-purchase services and providing personalized support to our consumers. We understand that to fully empower consumers, they need to be offered easy access to a digitalized ecosystem. The platform boasts easy navigation for consumers and provides them access to product specific DIY videos, helping them resolve their queries with ease,” said Mr. Sunil Cutinha, Vice President, Customer Service, Samsung India.

The Digital Service Center can also be used to access several additional digital service options that Samsung offers to its customers, helping them resolve their issues without stepping out of their homes. Customers can opt for WhatsApp Support, Remote Support, technical assistance through the call center or access do-it-yourself videos on the Samsung Website and on YouTube.

Watch the video to know more:

Samsung also operates a ‘Smart Touch Call’ service that reduces wait time for customers when they call Samsung’s Customer Care to resolve their queries. Customers have the option to switch to a synchronized voice and screen interface instead of a traditional call center experience. Smart Touch Call is an intuitive service experience that captures the caller’s needs and enables them to interact with the system.