Vaccination of nearly 20,000 customer service engineers and staff at Samsung India has begun in the right earnest, with the Company focusing on employee safety, especially those on the frontline, as well as the safety of consumers who may need assistance with their favorite Samsung products including their Galaxy phones, TVs and digital appliances.

Several steps have been adopted by the Company to boost customer confidence. This includes online appointment booking for consumers, pick and drop service for mobiles and tablets as well as technical support on WhatsApp.

At the service centers, apart from all hygiene measures being taken at the entry points – temperature checks and hand sanitization – service counters have been equipped with sneeze guards and queue management is in place allowing only limited customers in at one time. In addition, the service team will sterilize the handset using the Samsung UV Sterilizer before handing it back to the customer.

Samsung Service engineers attend to consumers at service centres and also visit their homes to attend to service calls.

“There is nothing more important to us than the safety of our consumers and partners. Our service engineers are being vaccinated across the country and we have also launched a slew of initiatives to ensure consumers can avail services as per their convenience. Consumers can also utilize our bouquet of digital service offerings to get their queries resolved,” said Sunil Cutinha, Vice President, Customer Service, Samsung India.

Customers who want to visit any of Samsung’s service centres to get their smartphones and tablets repaired can book their appointments online on www.samsung-appointment.com or through the Samsung MyGalaxy App and the Samsung Members App, for a preferred day, time and location.

Samsung has expanded its contactless service offerings in the country recently with a pick-up and drop service for mobile devices across 46 cities to ensure consumers do not have to step out of the safety and comfort of their homes to get their devices serviced. Consumers visiting Samsung service centers can also opt for drop-only service to get their mobile devices delivered to their home post repair.

Personnel involved in the pick-up and drop of the devices from the homes of consumers will follow all safety protocols. The pick-up and drop and drop only service for mobile device repair can be availed at a nominal convenience fee of INR 199 & INR 99, respectively. Consumers can pay for the service through several digital payment options.

Samsung offers several contactless service options to its consumers, helping them resolve their issues without stepping out of their homes. Consumers can opt for WhatsApp, Remote Support, Live Chat, technical assistance through the call center or access do-it-yourself videos on the Samsung Website and on YouTube.

Samsung India has got the ball rolling on vaccinating over 50,000 employees, adding a shot in the arm for India’s united fight against Covid.

This week, on-site vaccination camps were organised for employees at the Company’s Southwest Asia headquarters at Two Horizon Centre in Gurugram, at SRI-Noida, one of Samsung’s three R&D centers in the country, at Samsung Opera House in Bengaluru, the world’s largest mobile experience center and several branch offices around the country. A vaccination camp was also organised at the Sriperumbudur factory, near Chennai.

Employees came to the vaccination sites with great enthusiasm, with the Company ensuring strict Covid protocols and appropriate Covid behaviour. In some locations such as the Gurugram RHQ, family members of the employees also joined the vaccination programme. More vaccination drives have been planned over the next few weeks across cities.

As part its people welfare initiatives, Samsung will cover the vaccination costs for over 50,000 eligible employees and beneficiaries in India. This will also include all Samsung Experience Consultants (store promoters), who work at electronics retail stores across the country.

This is in addition to Samsung India’s CSR initiatives, announced last month, which included Covid care support through oxygen concentrators, oxygen cylinders and innovative Low Dead Space syringes, and donations to the Centre and state governments to support their own Covid care programmes.

“I am very happy to see the enthusiasm of our employees in the vaccination program and contributing to this fight against Covid. At Samsung, we are driven by the idea that a company is its people. Post Covid-19, Samsung India has taken several initiatives for employees and their families, which includes medical care, home assistance as well as mental wellness support. The vaccination drive will cover employees and some other beneficiaries and ensure their safety and wellbeing as nobody is safe till everyone is safe,” said Sameer Wadhawan, Senior Vice President & Head of Human Resources, Samsung India.

“It is a great feeling when you know that your employer will not only take care of you but your family as well,” says Indu Kapoor from the Consumer Electronics Division at Samsung India.

“It is a feeling of security when your employers care for you. I salute our HR colleagues who have throughout this pandemic, especially during the recent crisis, worked day and night to ensure that the employees could get the care they so much required in terms of oxygen, hospital beds, medicines, and even emotional support,” says Hasit Mankodi from the Customer Service team at Samsung India.

At Samsung, employee health, safety, and well-being are absolute priorities. To help employees and their families with information and access to medical supplies as well as hospital facilities and home-care, we have set up in-house facilities and teams across the country. Samsung has also offered medical care, home assistance, and mental wellness support by experts on personal loss, grief, vaccination myths, stress as well as pandemic fatigue.

To provide extensive medical care support, Samsung has partnered with Dhani Healthcare to provide employees with free online consultations at any time of the day with a year-long validity. Samsung is also running a home assistance program to support employees by sharing verified contacts for emergency services like hospitals, oxygen suppliers, chemists, blood banks, testing centers and ambulances.

In addition, employees have been assisted with health insurance top-up for Covid care and homecare treatment cost has been included in the group health insurance policy for employees and their dependents. Samsung is also providing a corporate health insurance buffer equal to the base policy amount for any employee in need.