Samsung Electronics today announced that the company ranked fourth out of 150 companies in the World Benchmarking Alliance (WBA)’s Digital Inclusion Benchmark in 2021. Samsung’s consistent, multifaceted efforts to be digitally responsible have earned the achievement from global tenth place in 2020 to fourth in this year.

The WBA represents an alliance forged among more than 200 global, regional and local organizations to shape the private sector’s contributions to achieve the UN’s Sustainable Development Goals. The WBA examines companies with a focus on seven key categories, including human rights, the environment and digital inclusion. The WBA launched its very first Digital Inclusion Benchmark last year, which evaluated companies’ progress in improving access to technology, enhancing digital skills, fostering trustworthy use and innovating both openly and ethically.

Samsung was recognized for its efforts on digital responsibility as the company had established its artificial intelligence (AI) ethics principles. Having recognized the importance of emphasizing social and ethical responsibility in technology development, Samsung established a set of AI ethics principles to put into practice.

Samsung strives for accessibility in its products, enhancing them with technologies that make it easier for all users to utilize them. WBA recognized Samsung’s SeeColors app¹ that makes color adjustments to aid those with color vision deficiency (CVD) and helps them enjoy a better viewing experience with optimized colors on Samsung TVs.

The company’s C-lab Outside program in Korea that is designed to foster the startup ecosystem was singled out for its social contribution activities, while Samsung’s devotion to support digital education also garnered recognition. With its vision of ‘Together for Tomorrow! Enabling People’, Samsung has been and will continue to operate social contribution activities focusing on youth education and growth for their sustainable development. Samsung operates its global Corporate Citizenship Program, the Samsung Innovation Campus (SIC) to provide support in the form of job opportunities in future technology fields.

As a company that develops products and technologies that enhance users’ lives, Samsung is committed to promoting digital responsibility. Going forward, the company will continue to explore ways to make it easier for people to access and utilize a wide range of convenient and meaningful digital technologies.

¹ This app is not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment or prevention of disease or medical problem. Any information found, acquired or accessed through this app is made available for your convenience and should not be treated as medical advice.

As part of its ongoing commitment to ensuring that its technologies are accessible to all users, on October 29 at SDC19, Samsung Electronics unveiled One UI 2. The latest version of Samsung’s signature UI includes an array of advanced audiovisual functions that make it easy for any user to get the most out of their Galaxy device.

Improving Visibility for Everyone

When it comes to core accessibility functions like high-contrast features, user demand is resoundingly clear.

Samsung’s high-contrast theme, which helps people with low vision see their smartphone more clearly, has so far recorded more than 15 million downloads. To make users’ displays more accommodating to their eyes, Samsung has introduced, among other features, options to 1) adjust the screen’s color settings, which enhances visibility for users who have difficulty seeing certain hues, and 2) utilize a high-contrast keyboard featuring colors that make keys really stand out.

Another way that One UI 2 offers users with low vision a helping hand is by visualizing Bixby’s dictation function. This convenient feature allows users to, for instance, easily send messages to friends by simply telling Bixby what they’d like to type. Users can also use their voice to make notes and save ideas in the Samsung Notes app.

Having low vision can also make it difficult to sense when lights have been turned on around you. Galaxy devices’ unique Light Sensing feature addresses this difficulty by detecting the status of nearby lights and informing the user through vibration. Users may then decide whether they’d like to turn the lights on or leave them off.

Enhancements to Help All Users Communicate Better

Samsung believes that a smartphone cannot truly be called a smartphone if it doesn’t allow users to make the most of its call function. In One UI 2, users will now be able to enjoy an improved experience when engaging in phone conversations, even in places with lots of background noise.

One UI 2 also comes with the Live Transcribe feature. This feature will automatically put spoken words into a text form on the screen that live updates so users can follow along with a conversation straight from the palm of their hand.

Furthermore, users of Galaxy Note devices can harness the convenience of Screen Off memo and other S Pen features to quickly and easily write down what they wish to communicate in situations where the need arises.

Where Accessibility Meets AI

Since the launch of its artificial intelligence (AI) platform Bixby, Samsung has been working to provide wider accessibility to its products and services for all users. As these AI technologies develop, so too will the range of accessibility capabilities offered across all Samsung devices and services.

When it was first introduced, Bixby was envisaged as an assistant for general smartphone users to enhance their experiences. As the service developed, it became of use particularly to the elderly, and to children who did not have a strong understanding of how Samsung’s products and services operated.

Samsung is committed to bringing more AI features to its technologies and devices in the future. Thanks to users’ continuous usage of these accessibility features, Samsung has developed a better understanding of how they should be enhanced. This means that more advanced customization options will soon become available.

“When developing One UI 2, we considered accessibility to be the most important element in the development process,” noted Eui-Suk Chung, Executive Vice President and Head of Software and Artificial Intelligence at Samsung’s Mobile Communications Business. “This is our philosophy regarding accessibility here at Samsung.”

Chung is determined of the value accessible products and services will have in the future. “If we take care to implement accessibility into our products thoroughly, many more people will be able to use our products and services comfortably,” Chung explained. “Better accessibility will improve the user experience not only for those with impairments, but also for the youngest and eldest members of our society. It can also benefit users in general when they are driving, cooking, or simply want more comfort.”

“I hope that the enhancements we have made to our accessibility features in One UI 2 are valuable to those whom they can help,” Chung continued. “It may not seem like a lot to people would require assistance in this way, but we know these functions can be essential for those who need them. Accessibility should no longer be considered as something extra – it should be at the core of all development, technological and otherwise.”

For more information about the Samsung Mobile Accessibility, please visit here.