Kuala Lumpur, 23 February 2018 – At the 2016 Southeast Asia Forum, Samsung introduced mySamsung, designed to provide a range of personalised privileges and assistance to Samsung mobile phone users such as lifestyle rewards, tips on how to efficiently manage your device, and registering a device’s details and warranty.

Today, Samsung Malaysia Electronics is pleased to announce the availability of Samsung Members, the successor to mySamsung. Through Samsung’s latest all-in-one app, users will be able to unlock the full potential of their Galaxy device and the experience that comes with it through exclusive lifestyle and service rewards, and specialised customer care services.

Previously, mySamsung was available to countries in South East Asia and Oceania (SEAO) while Samsung Members catered to countries in the other parts of the world. The two apps have now been consolidated into one unified Samsung Members app for greater consistency among all Samsung users all around the globe.

“Samsung is dedicated to providing the best experience to its consumers in both the technology and lifestyle viewpoint. Not only that, we want to ensure that every Samsung user, regardless of where you are, gets equal privileges that can only be found with Samsung. With Samsung Members now available, we hope that our fans here in Malaysia will jump at this opportunity and enjoy the unrivalled, exclusive after-sales treatment that make the Samsung experience great,” said Mr KM Liew, Head of IT and Mobile Business at Samsung Malaysia Electronics.  

Feedback 

With a promise to provide ‘More For You To Enjoy’, Samsung Members offers a richer and fuller experience on top of the features that are known and loved from mySamsung. Samsung Members is an all-in-one app that offers a wide range of benefits, customer communication, and troubleshooting services for the loyal and passionate users of Galaxy devices around the globe. For starters, Samsung Members offers a variety of feedback and troubleshooting services such as FAQs for common problems, one-for-one questions where users can ask for expert and professional advice, and Error Report which allows users to directly report suspicious activity on their devices and receive fast feedback.  

Support

Samsung Members’ Support also offers various tools to keep a user’s Galaxy device working optimally. Device Diagnostics lets users select a number of tests to check the condition of the device, including battery, Bluetooth, Wi-Fi, and sensors. Depending on the results of those self-diagnostics, the support app may be able to take actions to repair issues automatically.

Other than that, the Smart Tutor function lets users get in touch with a live customer service agent for advice and help in analysing and fixing technical issues. Technical experts can even take control of a device remotely to perform the necessary fixes and changes.

Users can also stay up-to-date with the latest news on Galaxy devices, thanks to the News & Tips feature, which provides users with top tips on how to make the most of popular Galaxy apps and stories behind the innovations.

Benefits 

In addition to that range of solution services, Samsung Members offers a “benefits” programme with a variety of redeemable coupons and exclusive event invitations. These coupons can be as everyday lifestyle discounts for Samsung services at customer service centers, Samsung products at Samsung stores, and so much more.

When migrating over to Samsung Members, consumers need not worry about warranty and device information that have been registered via mySamsung. As all of this information have already been captured and stored in Samsung’s customer service servers, so users can be rest assured that the move to Samsung Members from mySamsung will not void their device’s warranty.

All Samsung Galaxy users are highly encouraged to download Samsung Members from the Google Play Store, as mySamsung will cease to operate by March 1^st, 2018.

For more information about Samsung Members, visit: http://www.samsung.com/my/apps/samsung-members/

New Year, New Device, New Fun Escape                                    

The New Year can bring about new and exciting challenges, discoveries, and getaway. This would call for a gift that is both practical and memorable, something that to help power through 2018.

During this promotional period, Samsung will be offering a 20% discount on all AirAsia X Economy fares and Premium Flatbed tickets with every purchase of selected Galaxy mobile devices! To be eligible for this promotion, simply follow these steps after your purchase:

1. Purchase a selected Galaxy model. Download and log-in to mySamsung app.
2. Go to the ‘Rewards’ section and select the AirAsia X’s deal.
3. Tap ‘Visit Website’ to search for your preferred flight tickets.
4. Select your preferred dates and enjoy 20% off regular base fares on economy and Premium Flatbed tickets.

For more information, please visit http://www.samsung.com/my/offer/joy-of-gifting/.

Entertainment & Comfort, All-In-One

When it comes to family, there is no argument that they deserve the best that we can offer. And thanks to Samsung Malaysia Electronics, you can gift them exactly that!

During this period, bring home a Samsung Curved QLED TV for them to enjoy. The award-wining device would make top-notch entertainment at home. Coupled with that, Samsung Malaysia Electronics proudly presents a complimentary Ogawa Wellness set which consists of an Ogawa MySofa, Ogawa Omknee Therapy, and Ogawa Maxi Touch Plus worth a total of RM13,096! This year end, show your love by gifting the people who brought you up with the best entertainment companion one could ask for, along with something that can simultaneously massage the body aches away.

The Equipment that Make the Home

For many, a New Year often means that it is time for a household upgrade. This year-end, take the opportunity to gift your family with innovative Samsung household appliances and with that, a fresh new take on convenience!

Many would agree that refrigerators and clothes washers are among the most important equipment in a home. Hence, during this promotional period, purchase a Samsung Food Showcase Refrigerator with Twin Cooling Plus, and receive a free Samsung POWERstick vacuum cleaner worth RM859! Not only that, by purchasing a Samsung AddWash Washer, you will also be able to bring home a Samsung Vacuum Cleaner worth RM299!

For those who would prefer a more simplified and schematic experience, don’t miss out the new Galaxy Note8 worth RM3,999 for free, with every purchase of a 65” Curved QLED TV! Additionally, purchase a 55” Premium UHD Smart TV and bring home a free Soundbar Sound+ worth RM1,599 for you and your family to enjoy.

The end of the year is a great opportunity to inspire change and celebrate the most important things in life – our loved ones and the gift of sharing. Let’s make it a point to remember the ones that mean the most to us, and to bring the Joy of Gifting to life.

For more information about Samsung’s Year End Promotions, please visit http://www.samsung.com/my/offer/joy-of-gifting-2017/ .

Kuala Lumpur, 18 September 2017 – Since its official unveiling in New York, interest in the Galaxy Note8, Samsung’s brand new flagship, has been sky-high. Pre-orders for the device saw tremendous response and although that is now over, Samsung Malaysia Electronics will continue its celebration of the Galaxy Note8’s impending arrival to Malaysian shores.

To celebrate the official launch of the Galaxy Note8 in Malaysia, Samsung invites you to be a part of a nationwide roadshow where consumers will have the opportunity to own the ultimate productivity device along with exclusive deals and promotions!

From the 21^st until 24^th of September 2017, Samsung invites all Galaxy fans and tech enthusiasts to Do Bigger Things with the Galaxy Note8 firsthand at various locations across the country. Several roadshows will be ongoing at three locations simultaneously, at Pavilion (Kuala Lumpur), Gurney Plaza (Penang) and AEON Tebrau City (Johor Bahru). The roadshow queue at Pavilion (Kuala Lumpur) will start at 11am onwards, while the sales of the Galaxy Note8 will officially begin at 12pm. The roadshows at Penang and Johor Bahru will commence from 10am onwards.

For every purchase of a Galaxy Note8 during this 4-day celebratory period, customers of the roadshow will receive a free Samsung Gear VR worth RM499 and free Samsung Screen Protection worth RM149 that allows for a one-time cracked screen replacement (excluding Service Fee).

A bonus exclusive to the Pavilion (Kuala Lumpur) roadshow, the first 100 customers to purchase the brand new Galaxy Note8 will receive the opportunity to meet Running Man star Song Ji-Hyo on stage in person and collect a free Clear View Standing Cover autographed by the star herself.

Adding on to the fiesta, Samsung is taking the opportunity to reward Galaxy Note8 fans through Samsung Pay and mySamsung! For Samsung Pay, simply activate the app by provisioning a credit or debit card to redeem RM10 Petronas fuel voucher. Fans of the mySamsung app are also in for a treat thanks to complimentary goodies from The Coffee Bean & Tea Leaf, Clinique, Honest Bee, Air Asia, Agoda and Zalora!

In-store Promotion at Samsung Experience Stores

Galaxy fans outside of the roadshow vicinity can also enjoy great deals during the roadshow period. Just head over to the nearest Samsung Experience Stores and enjoy exclusive bank promotion of 3x Maybank Treats Points and receive a free Dual Port Car Charger worth RM89 for every purchase of the Galaxy Note8 via Maybank 0% Ezy Pay Plan for a period of 12 and 24 months.

That’s not all, as Samsung is offering a special purchase-with-purchase offer for its Smart Care package. New Galaxy Note8 owners looking to further protect their device can purchase either the Samsung Protection (Promotion Price: RM88, RRP: RM149) with a one-time cracked screen replacement within the warranty period; or the Samsung Protection Plus (Promotion Price: RM238, RRP: RM298) that offers an additional 1-year warranty extension on top of the standard warranty and a one-time cracked screen replacement.

Samsung recently introduced the Galaxy Note8, the next level Note for people who want to do bigger things. With the Galaxy Note8, consumers get a larger Super AMOLED Infinity Display that fits comfortably in one hand, an enhanced S Pen to communicate in more personal ways, and Samsung’s first ever dual rear cameras to capture stunning photos. The Galaxy Note8 is designed for the way consumers lead their lives and lean on technology today.

For more information, visit http://www.samsung.com/my/note8-promo/.

Kuala Lumpur, 2 November 2016 – As Samsung Malaysia Electronics remains committed in offering customers a holistic mobile experience, the company is turning its mySamsung app into a one-stop application for all things Samsung, from exclusive privileges to responsive customer service for a complete Galaxy experience.

Officially launched in Malaysia earlier in June, mySamsung helps customers manage their devices, provides easy and direct access to customer service representatives, as well as enjoy Samsung ownership privileges. As a continuous effort to delight customers, exclusive privileges will be extended to include fresh treats and rewarding cashbacks from various brands and retail merchants.

On top of these privileges, mySamsung brings users a wealth of tips and tricks to help them make the most out of all their device features. The app provides alerts and recommendations for users to optimise their device usage such as extending battery life to saving device memory. This latest post-purchase service aims to help customers attain everything from assistance in setting up the device to managing and optimising it. It is the one place for everything.

Users can additionally enjoy direct access to customer service with one tap through the app, where customer support, advice and step-by-step guidance are available whenever required. For those needing assistance from Samsung’s experts, users can make use of the Live Chat or direct call via the application. With help only a tap away, customers can save travel time to service centres and brand stores unless absolutely necessary.

“We aim to provide the best value-added services and a complete mobile ecosystem to all our customers. A seamless user experience is important in a customer’s journey; hence we will continuously ensure that all post purchase efforts, including a single and comprehensive platform like mySamsung, support this journey. This is also a way for us to thank our loyal customers for choosing Samsung,” said Mr Lee Sang Hoon, President of Samsung Malaysia Electronics.

The mySamsung app can be downloaded for free from Google Play, and is available on the following Samsung smartphones with Android OS 4.3 and newer:

• Galaxy Note5, Galaxy Note 4, Galaxy Note 3, Galaxy Note Edge
• Galaxy S7 & S7 edge; Galaxy S6, S6 edge and S6 edge+; GALAXY S5 and GALAXY S4
• Galaxy A3 (2016), A5 (2016), A7 (2016) & A9 Pro
• Galaxy A3, A5, A7 & A8
• Galaxy J7, J5, J3, J2, J1 Mini & J1
• Galaxy J7 Prime, J7, J5 Prime, J2 Prime, and J1 Mini Prime (2016)

For more information, please visit http://www.samsung.com/my/mysamsung/.