In a world overflowing with choices, where brand loyalty hangs in the delicate balance of values and experiences, the CXP Best Customer Experience Awards shine a spotlight on those who truly excel. This year, Samsung Malaysia Electronics proudly stands as the recipient of the CXP Best Customer Experience Awards 2023.

This award recognizes the pioneers who are actively shaping the next chapter in customer engagement. Samsung’s dedication to this philosophy is evident in its win. Taking the stage to accept the award was Mr. Teng Kah Wee, Head of Customer Satisfaction, Samsung Malaysia Electronics. “This win is a humbling recognition of our passionate efforts to place customer experience at the core of everything we do,” Mr. Teng Kah Wee declared. “It validates our dedication to not just selling products, but building genuine relationships with our customers, understanding their needs and ensuring they feel valued and heard.”

This win is not just a recognition of past achievements, but a powerful testament to the company’s continued commitment to customer-centricity. It’s a promise to keep pushing the boundaries of possibilities, to not just meet needs, but to exceed them with innovative solutions and personalized experiences.

For Samsung, this award is more than just a trophy. It is a powerful branding tool, a beacon that signals to the world that Samsung is not just a manufacturer of products, but a trusted partner, a value-driven brand and a leader in customer engagement.

In an era where customer experience is king, Samsung’s victory is a resounding message that the future of engagement is about going beyond the product, about building relationships and about creating experiences that resonate with the hearts and minds of customers.

For more information on Samsung Malaysia, please visit: https://www.samsung.com/my/

Samsung Malaysia Electronics’ commitment to the highest levels of customer satisfaction and continuous enhancement of its customer service programmes have enabled the company to clinch a double victory at the Asian Experience Awards 2023. Samsung was awarded Malaysia Brand Experience of the Year – Electronics and Malaysia Service Experience of the Year – Electronics.

“At Samsung, we always put our customers at the forefront of everything we do. We are pleased to be recognised for our efforts towards delivering excellence in brand and service experiences with these awards,” says Teng Kah Wee, Head of Customer Satisfaction, Samsung Malaysia Electronics. “We will continue to invest in customer-centric innovation to remain the top choice among Malaysian consumers and further strengthen their trust in the brand.”

To ensure a seamless and satisfying experience for customers throughout their ownership of Samsung devices and appliances, the company has been diligently upgrading its customer service initiatives. This includes the strategic expansion of its multichannel network to offer personalised support that caters to the varying needs and preferences of customers.

A total of 24 mobile and 90 home appliance walk-in service centres nationwide provide greater convenience to customers, regardless of their location. Customers have easy access to professional technicians who can provide speedy and efficient solutions.

Samsung Malaysia’s 24/7 care lines is reinforced with the introduction of a dedicated hotline for premier service inquiries on the Galaxy Z Fold and Galaxy Z Flip, underlining its commitment to customers’ specialised needs. Additionally, the Live Chat platform offers real-time, human support via text messages.

To enhance diagnostic accuracy, the company has introduced its innovative remote management and visual support. This advanced system is particularly beneficial for non-defect-related issues, which are common with home appliances.

The Samsung Members app is a one-stop portal that offers comprehensive and exclusive customer care services, simplifying device setup, management, and optimisation. It is also the platform where Samsung Malaysia provides exclusive experiences, merchandise, and promos, specially curated for #GalaxyTroop.

In line with its commitment to customer satisfaction, Samsung Malaysia stands behind its products by offering a manufacturer’s warranty on all its devices and appliances. Customers can easily check the warranty status and initiate claims, receiving guidance and support throughout the process.

For more information on Samsung Malaysia, please visit: https://www.samsung.com/my/

Over the decades, Samsung Malaysia Electronics has redefined what the Malaysian consumer has come to expect in their daily lives thanks to its innovative technologies and unparalleled devices and services. This endeavor, to put their consumers first and strive to be the leading brand in the market, has been further affirmed as the company was bestowed the ‘Hall of Fame’ recognition and crowned the Brand of The Year at the Putra Brand Awards 2021.

The event, which was held last week, also saw Samsung Malaysia Electronics take home the Platinum Award in three prestigious categories, “Communications Devices”, “Cameras, IT and Office & Business Equipment” and “Personal, Household & Outdoor Appliances”. The brand’s presence in varying categories exemplifies the long history Samsung has in developing cross-category innovations that have driven society forward.

“The trust our consumers have in the brand is paramount to everything that we set out to achieve. Since we were established, Samsung has provided unparalleled devices and services and we continue to deliver on this promise during the past two tumultuous years. We delivered sustainable and customisable devices and products that allow for shared experiences and a seamlessly connected ecosystem to enhance our customers’ daily lives. Hence it is with great pride that we are recognised by the community for our efforts,” said Elaine Soh, Chief Marketing Officer of Samsung Malaysia Electronics.

The Putra Brand Awards is an annual premier brand awards event in Malaysia that recognises the consumer preference of local and international brands. To determine the winners, the Putra Brand Awards conducts a robust consumer research method in which 11,000 consumers vote for their favourite brands within multiple categories, therefore establishing Malaysian consumers themselves as the judges and award-givers of this distinguished event.

From right to left: Samsung top management Mr Michael Chan 陈家挥, Head of Perak Branch and Mr Jimmy Tan 陈志伟, Head of Consumer Electronics officiated the opening of the Brand Shop with Mr Toh Chong Huat 涂淙发, Managing Director of Simee Electrical and its representatives, Mr Lai Kok Weng 赖国榮, Partnership Director and Ms Sheila Chaw 周雪妮, Partnership Director

Ipoh, 16 January 2022 – Samsung Malaysia Electronics in collaboration with Simee Electrical Sdn Bhd opened their 83^rd Samsung Brand Shop in Ipoh, Perak yesterday.

The management team of Samsung was also present at the opening ceremony of the shop, which retails Samsung’s latest collection of innovative home goods that includes Air Conditioners, Refrigerators, Washing Machines, Smart Monitors, QLED & Lifestyle TVs, Soundbars and more. The opening signifies Samsung’s effort in expanding its reach to other regions in Malaysia with its innovative products and services.

“Samsung Brand Shop is part of our efforts to bring innovative Samsung digital appliances and home entertainment products [to our customers]. Here, customers can select from our range of QLED & Lifestyle TVs, Soundbars, Air Conditioners, Washing Machines, Refrigerators, Smart Monitors and other digital appliances to complete their home. The pandemic over the last two years has restructured and changed our habits and the way we live and work at home – so it is important to us that we continue to serve customers with quality products, services and top-notch retail experience that surpass their expectations,” said Mr Jimmy Tan (陈志伟), Head of Consumer Electronics, Samsung Malaysia Electronics.

Also present at the event was Mr Toh Chong Huat (涂淙发), Managing Director of Simee Electrical Sdn Bhd. “Samsung Malaysia Electronics has steadfastly supported us since 2008 and moving forward, we can continue to deliver ideal services and product information to our consumers. We hope we can continue to offer Ipoh residents Samsung’s innovative appliances and home entertainment products to enrich their lives” he shared.

Customers will also be entitled to one year of additional exclusive warranty from Samsung when they purchase selected products at any Samsung Brand Shop!

Visit the new Samsung Brand Shop at Grand Simee, Ipoh to check out Samsung’s latest home appliances.

Kuala Lumpur – April 10, 2019 – Samsung Malaysia Electronics (SME) reveals the new Galaxy A80 – a smartphone created for the way people are engaging in the Era of Live. People are increasingly using their smartphones to share live interactions – capturing spontaneous photos, streaming live video and connecting over shared experiences that are happening right now. We are moving from the ‘era of the selfie’ to the ‘era of live’, where people are fostering more genuine and meaningful connections. Built to drive this evolution, the Galaxy A80 offers compelling innovations: a captivating, full-screen display, Samsung’s first revolutionary rotating camera and an intelligent battery.

“Consumers are at the center of everything we do and they search for devices personalized to their specific lifestyle. Armed with our expertise, global capabilities and rich consumer insights, Samsung is uniquely positioned to provide innovations for everyone,” said DJ Koh, President and CEO of IT & Mobile Communications Division at Samsung Electronics. “The Galaxy A Series provides a range of models so everyone can choose a device that fits their unique needs and enables them to pursue their passions. The Galaxy A80 offers premium features for digital natives who want to fully engage in the Era of Live.”

Capture the world as you see it

Created with Samsung’s first rotating camera, the Galaxy A80 lets people seamlessly capture the world around them. When users select the selfie mode in the camera app, the three cameras automatically pop-up from the back of the phone and rotate. The innovative camera mechanism delivers the same extraordinary triple camera experience with the same high-resolution lens, front and rear, so you never have to scarify on quality.

With the 48MP main camera, users can now shoot vivid images day and night. The Galaxy A80’s 3D Depth camera offers Live Focus videos by scanning objects for measurement and depth. Built with an Ultra Wide angle lens with the same viewing angle as the human eye, so your favorite views can be shared with less panning.

The Super Steady video mode helps you effortlessly capture content by reducing video shake to ensure smooth, pro-level action videos. And with other intelligent camera features such as Scene Optimizer that can recognize and enhance up to 30 scenes, and Flaw Detection that automatically identifies glitches before you click, you’ll never miss the perfect shot.

Enjoy immersive multimedia experiences

Enabled by the rotating camera, people can experience an uninhibited view with Samsung’s first New Infinity Display. Featuring the 6.7-inch FHD+ Super AMOLED screen, Galaxy A80 brings you content in vivid detail, letting you get fully immersed in every game, video, photo and story.

Galaxy A80’s Dolby Atmos lets you lose yourself in the sound with a 360-degree audience experience when using earphones or Bluetooth speakers.

Stay connected for longer

The Galaxy A80’s 3,700mAh battery and its Super-Fast Charging at 25W capabilities keep you connected for longer and gives you more freedom by allowing you to charge you phone quickly – so you don’t miss a beat.

The Galaxy A80 also features an intelligent battery which learns your daily routine and app usage patterns to optimize your phone’s power consumption. The Adaptive Power Saving Mode enables users to be reassured knowing the smart battery is running most efficiently for the best performance needed.

Access what you need, when you need it – safely and securely

The Galaxy A80’s Intelligent Performance Enhancer provides AI-powered performance optimization software, which adjusts the battery, CPU and RAM of your device based on your unique usage, helping your phone work harder and launch apps faster when you need them.

Bixby Routines helps keep you on track by learning your app usage patterns and analyzing your habits so that it knows which features you need, when you need them. Bixby Routines automates your everyday tasks and apps based on your routine, such as driving or being at work.

Fortified by Samsung Knox, Samsung’s defense-grade security platform designed to protect from chipset to software, people can enjoy the freedom of connection safely on Galaxy A80. This allows people to use Samsung Pass to access apps and websites by using biometric authentication. To increase ease-of-use, a fingerprint scanner was embedded on-screen so people can intuitively unlock their phone.

To complement people’s active lifestyles, Galaxy A80 includes button-activated or hands-free Bixby so that users can get connected to the information needed more conveniently. Users can also easily access other features such as Bixby Vision, Bixby Home, and Reminder while on-the-go. The Galaxy A80 also features key Galaxy experiences including Samsung Health, Samsung Pay^* and more.

Express your style with an elegant design

The Galaxy A80 is available in three colors: Angel Gold, Ghost White and Phantom Black. The Angel Gold color includes elements of pink, while the Ghost White option combines some blue characteristics, so these colors look different depending on light direction and reflection.

The Galaxy A80’s sleek design and comfortable, ergonomic grip ensures it fits comfortably in your hand – so it’s easy to use when on-the-go.

For more information about the Galaxy A Series, visit https://www.samsung.com/my/smartphones/galaxy-a-series/

*Availability may vary by market

Samsung Galaxy A80 Specifications

*All functionality, features, specifications and other product information provided in this document including, but not limited to, the benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice.

Kuala Lumpur, 28 February 2019 – Samsung Electronics Co., Ltd. revealed the new Galaxy A Series, beginning with an initial roll-out of two new smartphones, designed to provide industry wide innovations starting from the mid-tier portfolio. The Galaxy A50 and A30 offer improvements to the essential device features that matter most, including offering an immersive viewing experience, longer lasting performance and a camera which captures the world as you see it.

The new Galaxy A Series is designed for the way that people are connecting today – sharing, capturing and consuming live. The new series offers diverse, powerful devices that can keep up with these spontaneous, collaborative interactions.

“We are committed to providing meaningful progress to everyone for a better mobile experience, and that innovation starts with the upgraded Galaxy A Series,” said DJ Koh, President and CEO of IT & Mobile Communications Division at Samsung Electronics. “People are changing the way they connect, and their smartphones need to keep up. Our new Galaxy A Series offers improvements to the essential features that will support these live interactions, with diverse options to meet their ever-changing needs.”

With the Galaxy A Series, consumers can seamlessly experience the Galaxy ecosystem using key services such as Samsung Health, Bixby, and more[1].

The upgraded Galaxy A Series is being introduced with the announcement of two initial models.

Galaxy A50

Offering premium camera features, a long-lasting, fast-charging battery and Infinity-U display, the Galaxy A50 keeps you connected to your world.

The Galaxy A50 allows you to capture and share photos in a revolutionary way with its triple camera, designed to accurately replicate human eyesight.

• Capture the world without constraint with the Ultra Wide lens. Paired with the ‘intelligent switch’ function, your camera can now identify and recommend when to use the Wide Shot mode.
• The 25MP main camera shoots vivid images in bright daylight. While in darkness, the innovative lens enables clear shots by detecting more light and reducing noise. Combined with the Depth lens, the camera offers a Live Focus experience, enabling you to choose exactly where to accentuate.
• AI Camera helps you capture the best scene, with a Scene Optimizer feature to recognize and optimize 20 scenes, and Flaw Detection to make sure you never miss a perfect portrait shot. Bixby Vision uses the camera and AI to help you shop online, translate text and find the information you need.
• Enhance your portrait with the selfie camera using Selfie Focus to subtly blur background details.

Equipped with on-screen fingerprint unlocking, the A50 provides intuitive unlocking without changing grip. The A50 comes in a comfortable slim design and smooth curved shape, available in three new characterful color options: Black, White, and Blue inspired by scattered light.

Galaxy A30

The Galaxy A30 is for those on-the-go all the time, equipped with a powerful 4,000mAh, fast charging battery.

The edge-to-edge 6.4” Super AMOLED Infinity-U display offers an immersive experience, ideal for gaming, watching videos, multi-tasking and browsing – truly letting you live your life on-the-go without missing a moment.

Created for a more seamless mobile experience, the A30 includes advanced camera features such as a dual camera, including an Ultra Wide-angle lens, along with simple, secure access with a Rear Fingerprint unlocking feature as well as intuitive Face Unlock.

[1] Features and services differ between regions and models.

Galaxy A Series – Specifications

¹ Availability of Fast Charging (Near-Field Communication) will vary depending on markets

² Availability of Samsung Pay varies between markets.

³ Bixby Voice and Bixby Vision are not supported

*All functionality, features, specifications and other product information provided in this document including, but not limited to, the benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice.

There’s just a day to go until Galaxy UNPACKED 2019!

The event takes place on February 21 (Malaysia date) in San Francisco and will introduce the world to the newest additions to the Galaxy family, revealing an exciting future for the smartphone as Samsung celebrates 10 years of leadership in mobile innovation.

If you can’t make it to the event in person, don’t worry! You can still watch the action unfold live from the comfort of your own home at 3 a.m. (Malaysia Time) via any of the links detailed below.

Tune in via Samsung’s Official Websites

Visit Samsung Newsroom Malaysia, Samsung.com.my when the event begins.

Tune in on Facebook

Visit Samsung Malaysia’s Facebook page when the event begins.

Tune in on Twitter

Visit Samsung Malaysia’s Twitter page when the event begins.

Don’t forget to follow all the latest news about the Galaxy lineup on the Samsung Newsroom Malaysia page.

On February 21 at 3 a.m. (Malaysia Time), Samsung Electronics will unveil new devices that promise to usher in new Galaxy experiences based on 10 years of innovations.

The exciting reveal will take place at the Samsung Galaxy UNPACKED event in San Francisco.

To experience the magic, simply head to https://news.samsung.com/my/ or www.samsung.com/my for live streaming coverage on the day.

Many amazing things in life are captured not only through our eyes, but by feeling it with our imagination. That’s why Samsung Malaysia Electronics is giving you the opportunity to express your creativity with its Unleash Your ImagineNation contest, where a total of 200 pairs of weekly tickets to the Selfie Museum and two (2) grand prizes of the Samsung Galaxy Note9 await you!

To participate, simply:

• Take a photo according to the given theme
• Add your creative doodles onto the photo according to the themes
• Post it on Instagram with #ImagineNationNote9 and tag @SamsungMalaysia
• Ensure that your Instagram account is set to “Public”

All you have to do is get inspired, let your creativity run wild and doodle your ImagineNation! The contest will run in three (3) phases according to the themes below:

Theme 1: Chiller than Chill (21^st to 30^th December 2018)

Theme 2: Chitter Chatter (1^st to 10^th January 2019)

Theme 3: Eat, Eat, Eat (14^th to 24^th January 2019)

Can’t decide on which creatively doodled picture to post? Just upload them all! The more submissions, the higher the chances of winning the weekly prizes! To be in the running to win the grand prize, do make sure to participate and submit photos of all three (3) themes within the contest period. With your creative imagination, the Samsung’s Galaxy Note9 may just be yours!

Wait no more! Capture your photos now and let your creative juices flow!

To know more about the contest and let your ImagineNation run free, please visit: https://www.samsung.com/my/offer/mobile/imaginenation/

Simplify your life to stay fit and in shape! At the recent event presented by Lululemon Malaysia, our friends in Épique+ Fitness definitely made sure everyone had a good workout using the Galaxy Watch.

The program consisted of 3 classes customized for the boys to get in shape – FIGHT, HIIT, and BRO-GA (BRO YOGA). They had the opportunity to experience the Samsung Galaxy Watch which helped them to monitor heartbeat, calories burned, and steps taken during the entire workout.

The Galaxy Watch is built with a better efficiency chipset and long-lasting battery – 472mAh (46mm)/270mAh (42mm). It is designed with wellness in mind by offering a new stress management tracker^[1] and advanced sleep tracker^[2] which monitors all levels of sleep. It also incorporated 21 new indoor exercises, tracking a total of 39 workouts that allow users to customize and change up their routines.

The Galaxy Watch suits a person’s individual style through a selection of watch faces with depth and lighting effect, with the feel of a real watch. Gents and ladies alike will appreciate the new look and interface of the new Watch with 3 colour options – rose gold and black in 42mm and silver in 46mm to fit different wrists.

To find out more about the Samsung Galaxy Watch, please visit https://www.samsung.com/my/wearables/galaxy-watch/

[1] Measured value is not appropriate for medical use

[2] Measured value is not appropriate for medical use