In collaboration with WeFix, Samsung’s official Doorstep Repair partner, the service aims to strengthen the brand’s ‘We Come To You and You Come To Us’ commitment, by offering accessible and affordable service to its valued customers.

With a fleet of over 60 custom-built vans nationwide, the Samsung Doorstep service is available in over 94% of UK postcodes, including Northern Ireland.

Using Samsung genuine parts, specialist equipment and authorised trained engineers, the new service offers the same high standard of repair available through other Samsung accredited channels, but with the greatest level of convenience possible – just one part of Samsung’s promise to go the extra mile for its customers.

This service adds to the existing ‘You Come To Us’ walk in support and repair service available to customers in over 40 high street Support Centres nationwide, and the ‘Remote Support’ service which customers can access digitally.

Paolo Lupi, General Manager of Samsung’s Customer Experience Transformation said: “We are delighted to announce our Doorstep service with WeFix, as we are constantly striving to achieve unique offerings through our authorised partner network. The nationwide Doorstep service has convenience, accessibility and speed at its heart, and we’re proud to help our valued customers. We’ve watched the evolution of the service grow from one van to a fleet of over 60, and we’re excited to see where it takes us next.”

Aaron Brown, Managing Director of WeFix said: “WeFix delivers the ultimate in convenience, combining the highest standard of repair, completed in a timely manner at personalised locations. Working with Samsung is a great privilege. The responsibility is immense but, being totally confident in our abilities, it’s a challenge we embrace.”

Rated 91% by Trust Pilot for its “excellent” service, all repaired devices undertake a 125-point Heath check, using Samsung’s Galaxy Diagnostics Tool which is delivered as part of the personalised consultation. All repairs retain the existing 24-month manufacturer warranty^[1].

How to use Doorstep

There are several ways customers can book a Doorstep repair:

• Visit the website here
• Give the team a call on 0330 726 7864
• Drop an email here
• Web-chat online here

Customers can book a day that works for them, and one of the Doorstep Repair vans will come to the selected address and aim to complete the repair within one hour.

About WeFix

Service specialist WeFix is today, the UK’s only manufacturer-approved, national smartphone and tablet repairer. Digitally-driven, the WeFix platform allows customers to book online, 24/7, delivering total convenience and ease.

Currently the WeFix fleet comprises of more than 60 mobile workshops, serving over 94% of UK post codes. Further vans will be deployed throughout 2019, with 100 mobile workshops operating throughout mainland Britain and Northern Ireland by mid-2020.

The WeFix fleet of mobile workshops is the best in the country. Built to lab standards, every WeFix vehicle is professionally fitted to a unique design, featuring grounded flooring and an anti-static desk. Only the latest tools and equipment are used by WeFix’s-team of full-time, fully trained and security-cleared technicians.

[1] 3months if outside the 24month warranty

Samsung Announces Launch of New Doorstep Repair Service, Further Boosting its Level of Customer Support in the UK

28 April 2018 – Samsung Electronics announces a new at-home repair service for mobile and tablets in collaboration with WeFix, a Onecom group company, strengthening the brand’s commitment to providing brilliant customer service.

Technology undoubtedly plays a vital part of everyday life, so when accidents happen, Samsung understands the importance of a timely and effective repair. The new Doorstep service makes repairing devices easy – customers simply call Samsung’s Customer Support Centre or book an appointment online and a fully equipped Doorstep Repair vehicle will come to their selected address and aim to complete the repair within just one hour.

Using Samsung genuine parts, specialist equipment and authorised trained engineers, the new service offers the same high standard of repair available through other Samsung channels, but with the greatest level of convenience possible – just one part of Samsung’s promise to go the extra mile for its customers.

This new service adds to the existing Face to Face walk in support available to customers in over 30 high street Support Centres nationwide and the remote log in services that enables an engineer to digitally link to a customer’s Television, Mobile phone or Tablet to diagnose an issue, or demonstrate how to make the most of a product remotely. Samsung is also enhancing the availability of its dedicated specialist In-Home Engineers team moving them to provide help to customers 7 days a week^[1] across the country.

Brian Ford, Director, Customer Experience, Samsung UK & Ireland:

“Samsung prides itself in creating innovative product technology which enhances our customers lives and we see the best possible in life support as an extension of that commitment. The introduction of this Doorstep Repair service shows our dedication in meeting the high standards of product care and convenience that our customers expect of us. Customer experience is at the core of everything we do, and we’re continuing to develop a whole range of customer support streams to ensure customers get the most out of their Samsung products.”

Darren Ridge, CEO, Onecom:

‘We’re delighted that WeFix is to partner with Samsung on an innovative service delivering a new level of value to customers. With fully trained, reliable and trustworthy specialists that deliver a high-standard and convenient mobile service, repairing Samsung devices will be both simple to organise and effective in the long run”.

How to use Doorstep

• • Book a day that works for you, and one of the Doorstep Repair vans will come to your selected address and aims to complete repair within one hour.
  • Phone: 0330 726 7864
  • Online: Samsung Doorstep Repair Service

• Step-by-step process:
  Enter postcode^[2] > Select device/ model > select issue > price^[3] and availability generated > select preferred day^[4] > fill out address > complete booking

ABOUT ONECOM AND WEFIX

Onecom is the UK’s largest independent business telecommunications provider delivering fixed line, mobile, Unified Communications and connectivity solutions. The company has achieved meteoric growth through substantial investment in its people and processes – its priority to deliver great customer service at every level. WeFix is one of the Onecom group of companies.

[1] Progressive rollout in 2018 of 7 days a week In-home support for TV and Kitchen Appliance support

[2] Specific geographic areas initially moving towards nationwide throughout 2018

[3] Price maximum is set, but varies depending on how busy the service is

[4] Consumer will receive an email confirming time