‘We are pleased to announce iSmash as an Authorised Service Partner, as a further customer option within our repair network. We know that access to convenient support on the high street is incredibly important for UK consumers. The iSmash nationwide service centre coverage gives more choice to our customers, who can now get a fast repair safe in the knowledge that their smartphone is in the hands of an accredited and trusted service partner’ – Brian Ford, Vice-President, Samsung Customer Experience, UK.

Samsung is committed to offering a broad selection of the most convenient and accessible support options for customers to prolong the use of their Galaxy Smartphone. Customers in need of repair outside of their standard warranty terms will now be able to take their device to one of 38 iSmash service centres nationwide for diagnostics and repair.

As a Samsung Authorised Service Partner, iSmash only uses genuine parts sourced directly from Samsung to repair the device. This means upon repair completion customers will benefit from having their Galaxy Smartphone returned back to Samsung’s manufacturer standard**.

iSmash is dedicated to delivering professional high-quality repairs with an express turnaround, meaning that customers are never left for too long without their device. As an Authorised Service Partner, all iSmash technicians are fully qualified and trained by Samsung to the highest standard to enable them to repair the customers Galaxy Smartphone.

iSmash CEO Chris Murton said ‘we are delighted to be joining Samsung’s Authorised Service Centre network and look forward to supporting Samsung and their customers with a best-in-class repair and support service across our growing network of high-street service centres. We believe that this accreditation will bring tangible benefits to our mutual customers, with both our technicians and our service centres operating to Samsung’s high quality standard’.

Alongside in-store repair, Samsung already offers a suite of repair and support options for their customers. This includes ‘we come to you’ Doorstep repair service, where a mobile repair van will travel to the customers chosen location and repair their device on site. Samsung also offers a Pick-up repair service, where Samsung posts customers an empty box to package their device and schedules an at-home collection to pick up and repair the device before returning it back to the customer.

No one knows your Samsung like we do

To learn more about Samsung Warranty terms visit https://www.samsung.com/uk/support/warranty/ 

To troubleshoot an issue and book a repair visit https://www.samsung.com/uk/support/repair/

Get support, find helpful tips, manuals and more at https://www.samsung.com/uk/support/

Find ways to contact Samsung at https://www.samsung.com/uk/support/contact/

*Excludes Samsung Galaxy Z Flip & Z Fold range.

**If the device is still within its original warranty period, (original proof of purchase required) customers will also be able to continue to benefit from Samsung’s manufacturer’s warranty for the remainder of their warranty period.

The feature enables you to auto-call and message up to four designated contacts without having to dial them.

Once activated, you can raise an alert by clicking your lock button three times. This will automatically send an SOS message and a Google map link of your location to your designated contacts. The feature also shares pictures from both the front and rear cameras of your smartphone, as well as a five-second audio recording.

Here’s how you can activate Samsung Galaxy SOS messages:

Samsung Galaxy smartphone^[1]

1. Go to Settings.
2. Go to the Advanced Features, and select Send SOS messages.
3. You can select the recipient from your contact book or create a new contact, adding the mobile number for the recipient so they can receive your message

To disable this feature, follow the same steps above: Settings > Advanced Features > Send SOS messages > OFF.

Samsung Galaxy smart watch^[2]

1. Open the Galaxy Wearable app
2. Go to Send SOSes, and then tap the switch to enable SOS messages
3. You’ll be asked to add an emergency contact. You can either create contact or select from contacts, and then add or create your designated contact.

Once activated, you can raise an alert by clicking your home button on your Samsung Galaxy smart watch three times. This will automatically send an SOS message followed by a link to your location.

If you would like the option of cancelling if activated accidentally, swipe to activate the Count down before sending feature, which waits five seconds before sending SOS messages and calls to allow them to cancelled.

To disable this feature, follow the same steps above: Open Galaxy Wearable app> Send SOSes > OFF.

[1] Feature available on Samsung Galaxy smartphones running on Android Nougat software onwards

[2] Feature available on Samsung Galaxy smart watches running on Tizen.5.5 software onwards

LONDON, UK – 11th August, 2020 – This August, Samsung Electronics is bringing customers the ultimate mobile and audio package to ensure they’re fully kitted out before returning to school and university life. Customers can claim a pair of AKG Y500 Wireless headphones^[1] alongside a purchase of an eligible A Series smartphone^[2] from 5^th August to 2^nd September.

The Galaxy A Series brings exciting industry innovations to a new generation of customers, providing stunning features at a truly accessible price point.

Built to bring meaningful experiences to everyone, the Galaxy A71 and A51 are packed with enhanced features: a long lasting battery which keeps up with busy lifestyles, a smarter camera to help capture the world and an Infinity-O Display that gives an uninterrupted visual experience. What’s more, add next-generation connectivity through 5G[3] with the Galaxy A51 5G.

With the Galaxy A41, users can enjoy fantastic value without compromising on features. Designed to look and feel great, its eye-catching design, powerful camera-set up and compact form factor offers the latest in must-have innovation.

The AKG Y500 Wireless Headphones provide the perfect companion to this family of smartphones, by delivering a rich, uncompromised audio experience when connected to any of the Galaxy devices. With Grammy Awards-winning AKG’s signature sound, users can enjoy up to 33-hours of smooth playback with exceptional detail[4]. The complimentary AKG Y500 headphones can be claimed with a purchase of the A41, A51, A51 5G, A71 Galaxy models.

What’s more, customers can also take advantage of 6 months of ad-free music with Spotify Premium with the purchase of eligible A Series devices^.

Just in time for the start of the new school term, eligible customers can claim the AKG Y500 headphones via the redemption website or through the Samsung Members smartphone app. For more information on the exclusive promotion, as well as terms and conditions and supporting retailers, please visit https://www.samsung.com/uk/offer/a-series-akg-y500.

For the latest news and further information, please visit Samsung Newsroom UK at http://news.samsung.com/uk.

Galaxy A71 and Galaxy A51 Specifications^[5]

Galaxy A51 5G and Galaxy A41 Specifications⁶

• New Spotify Premium subscribers only. All UK retailers with the exception of O2. Eligible devices: Galaxy A21s, A41, A51, A71 & A51 5G. Purchase by 31-12-20 & claim by 31-01-21

[1] AKG Promotion: Promoter- Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or ROI residents aged 18+ or registered Companies. Selected Samsung Mobile Device must be purchased between 05.08.20 – 02.09.20 from a participating retailer (in-store, online or via telesales) and must be received and not returned. Claims must be made via the Members app pre-installed on the device (individuals) or at https://www.samsung.com/uk/offer/a-series-akg-y500/ (company) between 0 – 30 days from the date of purchase. Maximum 1 Claim per Purchase, 2 Claims per household and 250 per Company. For a list of participating retailers and full T&Cs see https://www.samsung.com/uk/offer/a-series-akg-y500/ or https://www.samsung.com/ie/offer/a-series-akg-y500.

[2] Promotion product Galaxy A41, A51, A51 5G, A71 (any colour)

[3] 5G connection required

[4] Battery life and charging times based on usage

[5] All functionality, features, specifications and other product information provided in this document including, but not limited to, the benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice.

[6] Screen measured diagonally as a full rectangle without accounting for the rounded corners.

[7] Typical value is the estimated average value considering the deviation in battery capacity among the battery samples tested under IEC 61960 standard. Actual battery life may vary depending on network environment, usage patterns and other factors.

LONDON, UK – 17^th January, 2020 – Samsung Electronics Co., Ltd. today unveiled the new Galaxy XCover Pro, a smartphone designed and engineered for frontline workers across a variety of industries around the world. The Galaxy XCover Pro completely re-imagines the enterprise-ready smartphone, delivering a rugged, yet stylish device for both field and customer-facing settings. The Galaxy XCover Pro builds on Samsung Galaxy smartphones’ premium legacy features including an immersive display, long-lasting battery and the protection by Samsung Knox security platform. In addition, the device is enhanced with unique partner-enabled mobility solutions for use in a wide range of business scenarios, including the ability to integrate the newly announced walkie talkie capability in Microsoft Teams.

“The Galaxy XCover Pro is a reflection of Samsung’s increased investment and commitment to B2B market,” said DJ Koh, President and CEO of IT & Mobile Communications Division, Samsung Electronics. “We believe the business mobility market is ripe for transformation in 2020 and we intend to be the leader in pioneering an open and collaborative mobile platform for the next generation of digitally-enabled workforce.”

“Microsoft and Samsung have a deep history of bringing together the best hardware and software to help solve our customers’ challenges,” said Satya Nadella, CEO, Microsoft. “The powerful combination of Microsoft Teams and the new Galaxy XCover Pro builds on this partnership and will provide frontline workers everywhere with the technology they need to be more collaborative, productive and secure.”

A Device that Puts Style and Durability to Work

With the Galaxy XCover Pro, Samsung challenges the status quo with a new mobile phone optimized for a broad range of industries including retail, manufacturing, healthcare and logistics. With its thin and light form factor, the Galaxy XCover Pro offers much more than a traditional enterprise device; it is the most stylish and sleekest rugged all-in-one mobile device on the market.

The device is IP68 water and dust resistant, capable of withstanding drops of up to 1.5m, even without a case, and is MIL-STD 810G certified for reliable protection against extreme altitude, humidity, and other severe environmental conditions. Pogo pin charging support and compatibility with third-party charging docks ensure the phone is powered as soon as the workday begins, and a 4,050mAh battery lasts long after the day is done. For times when even more power is needed, the battery is replaceable – just pop in a spare and keep going.^[1]

The Galaxy XCover Pro allows users to tailor their experience with two programmable keys to create custom actions with one click. This functionality makes complicated workflows simple letting users open the scanner, turn on the flashlight or launch a CRM app all without swiping through apps, scrolling through menus, or even looking at the screen.^[2]

Finally, by removing the physical home button, Samsung has enhanced the elegance and simplicity of the phone design while maintaining its ruggedness. The Galaxy XCover Pro offers a clear, edge-to-edge 6.3” FHD+ Infinity Display with an enhanced touchscreen able to work in any condition, including rain or snow. For users in the field, glove mode allows for gloves-on use and the new voice to text message feature provides real-time dictation and messaging for simple, convenient communication.^[3]

Full Field Solution Powered by Samsung Partner Ecosystem

The Galaxy XCover Pro is capable of meeting all the needs of the mobile enterprise, and features everything customers have come to expect from Samsung. Professionals and field workers can enjoy their favorite mobile solutions from Samsung’s broad partner ecosystem, making it easier to manage inventory and process payments immediately and communicate on the go.

The Galaxy XCover Pro is push-to-talk ready with its two programmable keys, allowing users to stay in contact with anyone throughout their day with a simple push of a button, including the main office, dispatchers or different team members on-site. To make it easier for colleagues to communicate with each other, Samsung worked closely with Microsoft to introduce Microsoft Teams, its new walkie talkie capability on the Galaxy XCover Pro, making it the first partner solution to leverage the push-to-talk feature.

Samsung also empowers workers across all industries with mobile solutions that help accomplish daily tasks through software and hardware solutions from Infinite Peripherals, KOAMTAC, Scandit and Visa. Retail associates can track inventory and process payments, with barcode scanning available. They can take advantage of ready-to-use mobile point of sale (mPOS) whose payment modules are available based on SDK for mPOS solution vendors.

Defense-Grade Security Meets Enterprise-Friendly Management

In addition to its ruggedness, the Galaxy XCover Pro is also built with data security in mind and is protected by Samsung’s defense-grade multi-layered Knox platform. With Samsung Knox, mobile professionals can take advantage of advanced security features like hardware-backed protection, data isolation and encryption and boot- and run-time protection to ensure that business-critical information is protected against intrusion, malware and other threats. The device also features a fingerprint reader and facial recognition for touch-free accessibility while out in the field.

With Samsung Knox, large enterprises can quickly and easily setup and customize the device, and manage firmware versions, putting IT administrators in control of the management and updates of their device fleet through Knox Configure and Knox E-FOTA. In select markets, The Galaxy XCover Pro will be available as an Enterprise Edition, providing two years of market availability, three year enhanced support and four years of security updates to ensure business continuity. With the Galaxy XCover Pro, Samsung continues to raise the bar for enterprise-ready technology ready for use anywhere, any time.

This product is due to launch in the UK on 7^th February, for more information on our business range, please visit: https://www.samsung.com/uk/business/ .

Galaxy XCover Pro Specifications^[4]

[1] Additional battery sold separately.

[2] Programmable keys require to purchase Knox license separately.

[3] Voice to text message currently only available with native SMS in Chinese, English, French, German, Italian and Spanish languages.

[4] All functionality, features, specifications and other product information provided in this document including, but not limited to, the benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice.

[5] Galaxy XCover Pro will support dual SIM functionality in North America through a future software update once the service is available.

London, UK – 21^st August 2019 – Samsung Electronics is this month bringing shoppers the ultimate mobile and audio package, offering customers the opportunity to claim a complimentary pair of AKG Y500 headphones alongside a purchase of selected Samsung Galaxy smartphones from August 21^st to September 19^th 2019.

Our Galaxy smartphones, which all boast a unique ultra-wide camera offering 123-degree vision, are the ultimate devices to capture those memorable moments both before and during the upcoming student term. With premium design and seamless connectivity, they are complimented perfectly by the award winning^[1] AKG Y500 headphones, which deliver a rich, uncompromised audio experience when connected to any of the Galaxy devices.

The complimentary AKG Y500 headphones can be claimed with a purchase of the A50, A70, A80 or S10e Galaxy models. Just in time for the start of the new school term, Samsung’s student users can ensure they’re fully kitted out before they return. Eligible customers can claim their complimentary AKG Y500 headphones via the redemption website. For more information, as well as terms and conditions and eligible retailers, please visit www.samsung.com/uk/akg-y500-offer/

[1] IF Design Award 2018