London, 23rd November 2023 – Samsung Electronics Air Conditioner Europe B.V. (SEACE) announces the official UK launch of its pioneering product, the EHS Mono R290 heat pump. Unveiled earlier this year at InstallerSHOW in the NEC, Birmingham, the EHS Mono R290 offers cutting-edge technology that enhances comfort and has a low Global Warming Potential (GWP).

Heating with future-proof innovation

Several key features make the EHS Mono R290 a future-proof choice for homeowners. It has a remarkably low Global Warming Potential (GWP) of 3 (compared to the GWP of other refrigerant technologies such as R32 (675)). It provides a consistent supply of high hot water temperature, reaching up to 75 °C^[1], making the range ideal for renovations and retrofits.

Moreover, the EHS Mono R290 boasts an enlarged integral plate heat exchanger capable of transferring more heat at once compared to a conventional outdoor unit, thanks to a heat transfer area of up to 39% larger^[2]. It boasts a reliable heating performance, enabling it to deliver a 100% heating performance in temperatures as low as -10°C^[3]. It also enables the production of Domestic Hot Water (DHW) at 70°C when the outdoor temperature is -10 to 43°C^[4] ambient temperature without using the booster heater, thus saving energy while producing DHW on hot summer days.

Joe Raftery, Heating Product Manager in the UK for Samsung Climate Solutions says, “We are particularly pleased to be launching this product which represents huge technological achievements in product design. This product demonstrates once again that Samsung has catered to the expectations of the modern consumer by offering them more flexibility in the low carbon heat sources available to them. The internal components of the unit have been adapted when compared to a standard R32 monobloc heat pump to support the separation of the R290 refrigerant and the rest of the system. Designed to work seamlessly with R290, homeowners and installers alike will appreciate the ease of operation of this unit.”

Seamless Setup and aesthetic appeal

The EHS Mono outdoor unit is designed for simple installation, service and maintenance. The internal components of the heat pump can be accessed through the side panel, which can be removed by simply loosening three screws. This results in significant time and effort saving during the installation, maintenance and servicing procedures.

Styled in a dark grey colour which complements the current design trend for modern building exteriors, the EHS Mono R290 adds elegance to a multitude of outdoor facades, enhancing everything from retrofit projects to modern new build homes.

The product is available in a broad range of capacities for varying requirements – 5, 8, 12, and 16-kW. All the units are single fan, but notably, the 5- and 8-kW units are only 850mm in height.

Optimised energy control and timely insights

The new range of heat pumps can also be connected to SmartThings Energy^[5] to maximise savings and optimise energy usage. One of the largest open ecosystems of connected devices worldwide, Samsung’s SmartThings Energy is compatible with voice assistants like Bixby, Google Home and Amazon Alexa^[6] and a wide range of devices. It offers the ultimate home energy management systems, as well as real energy savings through rich insights, energy saving automations, and support for users to move towards a net zero home.

The EHS Mono R290 is also compatible with the EHS Cloud Service and can be integrated with SmartThings Energy, which provides professionals with a wealth of technical data and insights, enabling remote monitoring of the unit as well as energy saving automation^[7]. From automatic reports to malfunction types, and status checks to energy consumption information, the EHS Cloud Service allows professionals to make a pre-diagnosis of potential issues, so they may carry the necessary parts and equipment when visiting the user’s home. It also allows for solving minor issues remotely.

The EHS Mono R290 will be available from the end of November in a broad range of capacities to suit the varying needs of homeowners across the UK. For more information on the EHS Mono R290 and Samsung’s commitment to low carbon heating solutions, please click here.

[1] Leaving water temperature when the outdoor temperature is -10~35°C. C. Results may vary depending on the actual usage conditions.

[2] Based on Samsung’s measurements on an EHS R290 Mono (AE080CXYDGK/EU) model compared to a conventional outdoor unit (AE080RXYDGG/EU) with the same capacity.

[3] Based on a leaving water temperature of 55°C. Results may vary depending on the actual usage conditions.

[4] Domestic hot water (DHW) leaving the DHW tank is 70°C when the outdoor temperature is -10~43°C. If the outdoor temperature is lower than -10°C, a booster heater is required. Results may vary depending on the actual usage conditions”.

[5] Available on Android and iOS devices. A Wi-Fi connection, Samsung account and an optional Wi-Fi Kit (MIM-H04N) are required.

[6] Voice control is supported by AI speakers such as Samsung Bixby 2.0, Google Assistant (Google Home) and Amazon Alexa. Google Assistant is not available in certain languages and countries. Google is a trademark of Google LLC.

[7] Only available on Samsung products which are compatible with this service and to the extent the end-user has agreed to the terms and conditions of the service and consented to the privacy notice applicable. A separate Wi-Fi Kit may be required for the EHS unit

LONDON, UK – December 1, 2022 – Samsung today announced the results of a study which revealed that the UK might be nearing a tipping point on attitudes towards low carbon heating solutions such as heat pumps. 78% of heating industry professionals said demand for heat pumps had increased in the last five years, with seven out of ten professionals now seeing heat pumps as a more viable solution versus a few years ago.

Partly driven by events on the world stage, nearly four in five (79%) heating industry professionals say global issues were driving demand for technologies like heat pumps. This attitudinal shift is driving an even greater need for training, education and awareness about the ways heat pumps can help the UK deliver on its ambition to decarbonise homes and cut emissions by 2035.^[1]

Having consulted 200 heating industry professionals, from gas engineers to plumbers, in the UK on their changing attitudes to heat pumps in the last two years, Samsung’s research also revealed that despite this buoyancy in demand for heat pump installation, with 66% citing energy efficiency as the most important consideration for their customers when installing a heating system, challenges still remain. Only 23% of current heating industry professionals are already fully trained to be an air source heat pump installer and nearly three in five (57%) are not considering training at all.

61% of those polled attributed the skills gap in low carbon and energy efficient technology to a lack of understanding about the future potential for heat pumps. 59% said they are waiting for more accessible training and education to support the workforce, indicating that despite demand increasing, there are still difficulties turning this demand into reality.

Scott Young training manager, Samsung Climate Solutions commented: “Our research clearly shows that there are real concerns in the heating industry about the lack of suitable training options available in low carbon tech. That’s why at Samsung, we have recently overhauled our training curriculum to encourage installers to upskill. Through webinars, e-learning modules and offering training for formal industry qualifications we are committed to providing a suite of learning options which are flexible and fit around the busy schedules of installers.”

Beyond boosting skills in low carbon and energy efficient technologies, the study also revealed that the industry is craving wider support from government on decarbonising homes to help the UK reach its net zero ambition. Around three quarters of respondents (76%) think that the government could be doing more in terms of legislation, grants and awareness to support the switch to air source heat pumps. This is especially important as price point was cited as the most important consideration for the customer by 78% of respondents.

In addition to further government support, 77% agreed that there should be more support from the industry and manufacturers to help install more heat pumps. 65% of respondents say making changes to radiators or household heat emitters is the number one consumer barrier to heat pump adoption while 62% also highlight concerns about the reliability of the technology at low outdoor temperatures, there is a clear need for manufacturers to step up consumer education about the range of solutions on offer and the efficacy of their products when stress tested.

The Samsung EHS Mono HT Quiet heat pump can help ease installers and consumers into this low carbon heating transition by achieving leaving water temperature of 70 degrees^[2] meaning fewer radiator changes are needed. And because the HT Quiet provides 100% heating performance^[3] at temperatures down to minus 25 degrees,^[4] it gives consumers total peace of mind in the technology, even at sub-zero temperatures.

Despite this progress in heat pump technology giving heating industry professionals broader options when it comes to retrofit installs or within new build developments, uncertainty remains as 58% are unclear about the ‘roadmap for change’ towards low carbon heating, with training remaining a sticking point.

Joseph Raftery, Heating Product Manager at Samsung Climate Solutions, has been working within the heating industry since 1992 specifically focusing on the development and installation of heat pumps. He commented: “The government Future Homes Standard of 2025 is drawing ever closer, ruling out fossil fuel heating in all new build developments. This is a major milestone for our housing sector, reflected in the fact that 78% of heating industry professionals say demand for heat pumps had increased in the last 5 years. There’s never been a better time for installers to work with architects and developers to incorporate low carbon heating solutions into property designs.”

At this critical junction in the evolution of greener heating, this research has taken the pulse of the professionals in the heating industry who will be on the frontline of changing the way we heat our homes. Samsung is dedicated to contributing to the united effort in realising a more sustainable future.

To find out more about Samsung Climate Solutions and the new EHS Mono HT Quiet click here.

[1] https://www.gov.uk/government/news/uk-enshrines-new-target-in-law-to-slash-emissions-by-78-by-2035

[2] Leaving water temperature, when the outdoor temperature is between -15°C – 43°C. Results may vary depending on the actual usage conditions.

[3] Efficiency ratio of heating output (capacity) versus power input (electricity). Internally tested under lab conditions based on EN 14511, results may vary depending on the actual usage conditions.

[4] Based on internal testing on an EHS Mono HT outdoor unit (AE120BXYDGG), compared to a conventional EHS outdoor unit (AE120RXYDGG). Results may vary depending on the actual usage conditions.