LONDON, UK – December 1, 2022 – Samsung today announced the results of a study which revealed that the UK might be nearing a tipping point on attitudes towards low carbon heating solutions such as heat pumps. 78% of heating industry professionals said demand for heat pumps had increased in the last five years, with seven out of ten professionals now seeing heat pumps as a more viable solution versus a few years ago.

Partly driven by events on the world stage, nearly four in five (79%) heating industry professionals say global issues were driving demand for technologies like heat pumps. This attitudinal shift is driving an even greater need for training, education and awareness about the ways heat pumps can help the UK deliver on its ambition to decarbonise homes and cut emissions by 2035.^[1]

Having consulted 200 heating industry professionals, from gas engineers to plumbers, in the UK on their changing attitudes to heat pumps in the last two years, Samsung’s research also revealed that despite this buoyancy in demand for heat pump installation, with 66% citing energy efficiency as the most important consideration for their customers when installing a heating system, challenges still remain. Only 23% of current heating industry professionals are already fully trained to be an air source heat pump installer and nearly three in five (57%) are not considering training at all.

61% of those polled attributed the skills gap in low carbon and energy efficient technology to a lack of understanding about the future potential for heat pumps. 59% said they are waiting for more accessible training and education to support the workforce, indicating that despite demand increasing, there are still difficulties turning this demand into reality.

Scott Young training manager, Samsung Climate Solutions commented: “Our research clearly shows that there are real concerns in the heating industry about the lack of suitable training options available in low carbon tech. That’s why at Samsung, we have recently overhauled our training curriculum to encourage installers to upskill. Through webinars, e-learning modules and offering training for formal industry qualifications we are committed to providing a suite of learning options which are flexible and fit around the busy schedules of installers.”

Beyond boosting skills in low carbon and energy efficient technologies, the study also revealed that the industry is craving wider support from government on decarbonising homes to help the UK reach its net zero ambition. Around three quarters of respondents (76%) think that the government could be doing more in terms of legislation, grants and awareness to support the switch to air source heat pumps. This is especially important as price point was cited as the most important consideration for the customer by 78% of respondents.

In addition to further government support, 77% agreed that there should be more support from the industry and manufacturers to help install more heat pumps. 65% of respondents say making changes to radiators or household heat emitters is the number one consumer barrier to heat pump adoption while 62% also highlight concerns about the reliability of the technology at low outdoor temperatures, there is a clear need for manufacturers to step up consumer education about the range of solutions on offer and the efficacy of their products when stress tested.

The Samsung EHS Mono HT Quiet heat pump can help ease installers and consumers into this low carbon heating transition by achieving leaving water temperature of 70 degrees^[2] meaning fewer radiator changes are needed. And because the HT Quiet provides 100% heating performance^[3] at temperatures down to minus 25 degrees,^[4] it gives consumers total peace of mind in the technology, even at sub-zero temperatures.

Despite this progress in heat pump technology giving heating industry professionals broader options when it comes to retrofit installs or within new build developments, uncertainty remains as 58% are unclear about the ‘roadmap for change’ towards low carbon heating, with training remaining a sticking point.

Joseph Raftery, Heating Product Manager at Samsung Climate Solutions, has been working within the heating industry since 1992 specifically focusing on the development and installation of heat pumps. He commented: “The government Future Homes Standard of 2025 is drawing ever closer, ruling out fossil fuel heating in all new build developments. This is a major milestone for our housing sector, reflected in the fact that 78% of heating industry professionals say demand for heat pumps had increased in the last 5 years. There’s never been a better time for installers to work with architects and developers to incorporate low carbon heating solutions into property designs.”

At this critical junction in the evolution of greener heating, this research has taken the pulse of the professionals in the heating industry who will be on the frontline of changing the way we heat our homes. Samsung is dedicated to contributing to the united effort in realising a more sustainable future.

To find out more about Samsung Climate Solutions and the new EHS Mono HT Quiet click here.

[1] https://www.gov.uk/government/news/uk-enshrines-new-target-in-law-to-slash-emissions-by-78-by-2035

[2] Leaving water temperature, when the outdoor temperature is between -15°C – 43°C. Results may vary depending on the actual usage conditions.

[3] Efficiency ratio of heating output (capacity) versus power input (electricity). Internally tested under lab conditions based on EN 14511, results may vary depending on the actual usage conditions.

[4] Based on internal testing on an EHS Mono HT outdoor unit (AE120BXYDGG), compared to a conventional EHS outdoor unit (AE120RXYDGG). Results may vary depending on the actual usage conditions.

With the heat pump market burgeoning in the UK, growing by a staggering 64% between 2020 and 2021^[i], it’s clear demand is increasing in the UK’s residential renovation market. As a leading manufacturer, Samsung has brought a durable and sleek low carbon heating solution to the sector which is designed to disrupt the status quo and showcase how sustainable heating systems can co-exist with the latest in architectural design and innovation.

With so many homes in the UK using radiators which require hot water temperatures of 65°C or more to heat rooms effectively, there’s been a perception that heat pumps (which normally operate at temperatures between 40°C – 60°C) won’t suffice. However, with Samsung’s EHS Mono HT Quiet, which can consistently provide hot water of up to 70°C^[ii]for domestic heating purposes, older residential spaces that have been heated by gas boilers now have a viable way to transition to heat pumps.

Commenting on the launch, Wim Vangeenberghe, President, Samsung Electronics Air Conditioner Europe said: “With the Future Homes Standard requiring new build homes in the UK to be future proofed with low carbon heating by 2025, change is afoot and we’re likely to see an acceleration in the switch from fossil fuel heating systems to more energy efficient heat pumps. High temperature heat pumps are presenting an interesting alternative for homeowners looking to move away from traditional heating solutions, such as gas boilers, without compromising on performance. With the launch of the new EHS Mono HT Quiet, we’re proud to offer the UK market an innovative low carbon heating solution that can help them take that important step forward.”

Other stand-out features of the new Samsung HT Quiet heat pump include:

• Quiet Mark certification – the heat pump features a double-layered sound insulation system that blocks and absorbs noise produced by system vibrations, operating at noise levels as low as 35 d(BA)^[iii] – making the unit Quiet Mark
• High levels of energy efficiency – the EHS Mono HT Quiet has a SCOP* of A+++ energy.^[iv]efficiency rating.
• A new era in sleek design – the unit is styled in a dark grey colour which complements outdoor facades.
• Ready for smart living – the unit can be remotely controlled from a phone with Samsung SmartThings^[v], allowing people to monitor energy usage daily, weekly and monthly at a glance.^[vi]

Joseph Raftery, Heating Product Manager at Samsung Climate Solutions added: “The HT Quiet is a huge step forward in the greener heating journey, helping to take the UK closer towards net zero ambitions with appropriate government and industry support. Not only can it match boiler leaving water temperatures and is our quietest unit yet, we’ve also stress tested our new heat pump to reliably provide 100% heating performance** even in extremely cold weather as low as -25°C^[vii] so this is technology you can rely on.”

The EHS Mono HT Quiet is the first in Samsung’s premium high temperature heat pump line up. It will be available in the UK from the start of November in 3 capacities (8, 12, and 14KW), including both the single and three-phase power supply system. All capacities will come in the same chassis.

For more information on the EHS Mono HT Quiet, click here.

[i] Data from research by BSRIA

[ii] Leaving water temperature, when the outdoor temperature is between -15°C – 43°C. Results may vary depending on the actual usage conditions

[iii] Based on internal testing of the EHS Mono HT outdoor units. The noise level is measured 3m away from the front of the outdoor unit, in an anechoic room with an outside temperature of 7°C. Results may vary depending on environmental factors and individual use.

*SCOP = Seasonal Coefficient of Performance

[iv] Based on Seasonal Coefficient of Performance (SCOP) for 35 ⁰C. Based on testing defined in EN14825.May vary depending on the system configuration, temperature and actual usage conditions.

[v] A Wi-Fi connection and Samsung SmartThings application account are required.

[vi] Current and daily, weekly or monthly energy usage of the outdoor unit is reference data calculated for information and reference purposes only.

**Efficiency ratio of heating output (capacity) versus power input (electricity). Internally tested under lab conditions based on EN 14511, results may vary depending on the actual usage conditions

[vii] Based on internal testing on an EHS Mono HT outdoor unit (AE120BXYDGG), compared to a conventional EHS outdoor unit (AE120RXYDGG). Results may vary depending on the actual usage conditions