It’s every traveller’s worst nightmare and yet such accidents are more common than you think. According to Samsung Care+ ^[1] data, claims submitted in July and August were 30% higher than the annual average ^[2]. With your phones holding everything from boarding passes and hotel reservations to maps, a damaged device could be a potential trip-nightmare.

▲ A damaged smartphone can be a holiday headache.

That is, unless you have Samsung Care+. Here’s how the comprehensive service helps keep your device protected, giving you peace of mind throughout your summer travels.

Reliable Support Across Major Destinations

First things first, there’s no need to panic. Samsung Care+ offers comprehensive coverage both at home and abroad^[3] through a network of Samsung-authorised service centers across major cities worldwide. Whether you’re in London, Seoul, Los Angeles, or Barcelona, your protection travels with you.

▲ Samsung Care+ customers get support through nearby Samsung-authorised service centers both at home and abroad.

Hassle-Free Repairs

Every minute counts on a vacation and the last thing you want is a long wait. Samsung Care+ streamlined claims process is designed to get you back on track fast.

• Streamlined Claiming: Complete a claim online in just a few minutes with our easy-to-follow process (or by phone if you prefer).
• Walk-in Repair: Select your preferred repair location and then drop your device in for repair.

Within minutes of arriving, the team will have your repair underway, getting your holiday plans back on track.

Professional Service by Certified Technicians

Samsung-certified technicians know Samsung Galaxy devices better than anyone. They’ll repair your device using Samsung genuine parts, and make sure it’s in great working condition.

▲ All repairs are handled by Samsung certified experts using original parts.

Continuing Your Journey With Complete Peace of Mind

Thanks to Samsung Care+’s service network and professional care, you are good to go. What could have ruined your long-awaited vacation becomes just a minor mishap. Samsung Care+ gives you complete peace of mind throughout your trip so you can focus on creating lasting memories.

▲ Samsung Care+’s comprehensive coverage offers peace of mind for Galaxy users.

[1]Terms and conditions apply. Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply

[2]Based on Samsung Care+ claims submitted in 2025

[3]When in need of Samsung Care+ services during your travel, contact the visiting country/region’s local customer services center in advance for Samsung Care+ availability.

Samsung Electronics Co., Ltd. today announced a significant enhancement to Samsung Care+, its official device protection service, available across 17 European markets, including the United Kingdom. From January 29, customers choosing Samsung Care+ can enjoy new features and services, providing peace of mind for Galaxy mobile phone, tablet, wearable and PC owners.

“We’ve listened to our customers and completely transformed what Samsung Care+ should be,” said Richard Chang, Corporate Vice President – Mobile Division, Samsung UK & Ireland. “Device protection now matches a reality where people are always connected and on the move. That’s why, going forward, customers will receive unlimited repairs instead of two a year, protection for up to five years instead of three and 24/7 support instead of limited working hours. We’ve also added 175 new walk-in repair locations across Europe; So, whether you’re at home or abroad, help is always nearby. Samsung Care+ now works as hard as our customers do.”

The expansion of Samsung Care+ reflects Samsung’s continued focus on service excellence. By streamlining protection, enhancing cover and ensuring customers receive high-quality support, Samsung Care+ offers a reassuring safety net tailored to the needs of customers across Europe.[1]

Samsung Care+ enhancements

• Unlimited Accidental Damage Cover: Customers can now benefit from unlimited accidental damage cover, which offers protection against knocks, drops and spills. Regardless of how many times a customer damages their Galaxy devices, they’re covered for a Samsung-certified repair.[2] Plus, the excess fee has been streamlined, offering consistent excess no matter the type or extent of damage to their devices.[3]

Customers can access walk-in repair centres for quick repairs where available. All repairs are completed in Samsung-authorised service centres using original parts and Samsung has expanded the Samsung Care+ repair locations to make the service more accessible than ever before. For added convenience, claims can be made online or by phone 24/7.

• Walk-in repair: 175 new walk-in repair locations open to Samsung Care+ customers, with more to come in the future. Whether at home or travelling, customers with accepted claims will be directed to the most convenient, local walk-in repair centre for rapid service.
• Send-in repair: Customers can choose to send their device in for repairs and Samsung Care+ will arrange seamless collection and delivery to get customers back up and running fast.

• Extended warranty and device longevity: Should an insured customer experience any mechanical and electrical failure after the standard warranty period, Samsung Care+ covers the repair for the duration of the policy term. To ensure sustained device performance, devices with battery capacity falling below 80% after the end of the standard manufacturer warranty are also eligible for a free battery replacement. Every replacement undergoes rigorous performance-tests by Samsung-certified technicians during the repair process.
• Greater flexibility: The new monthly payment option for up to 60 months of coverage provides greater flexibility for customers, even granting the freedom to cancel at any time. For those who prefer a fixed-term option, a two-year policy is also available via a single upfront payment.[4]
• Additional layer of protection: For added peace of mind, customers can also opt to include theft and loss[5] Once a claim is approved, a replacement device is dispatched within 48 hours, ensuring minimal disruption to customer’s daily life.[6] Furthermore, Samsung Knox Guard is used to remotely block missing devices, safeguarding personal data and preventing fraudulent use. Samsung Knox Guard must be activated on every insured mobile phone or tablet.[7]

Designed by the people who know the device best, Samsung Care+ is there to help customers pursue their unique passions and journeys without interruption.

For more information, please visit https://www.samsung.com/uk/offer/samsung-care-plus/.

About Samsung Care+

Samsung Care+ is brought to you by bolttech Insurance Services (UK) limited, which is authorised and regulated by the Financial Conduct Authority (FRN 832644). Claims are administered by bolttech Device Protection (Ireland) Limited registered in Ireland and underwritten by AmTrust Specialty Limited, authorised and regulated by the Prudential Regulation Authority and the Financial Conduct Authority (FRN 202189).

[1] SC+ not available in Hungary, Greece, Slovakia, Ireland, Slovenia, Bulgaria, Croatia, Ukraine, Serbia, Montenegro, North Macedonia, Bosnia and Herzegovina, Kosovo and Albania

[2] Claims remain subject to other exclusions and limitations set out in the policy terms and conditions. SC+ covers damage that stops your device working normally, it does not cover cosmetic damage and wear and tear caused by normal use.

[3] Excess fees vary by model, see Samung.com for details

[4] 2 Year Plan not available in Belgium, Sweden, Norway, Finland or Denmark due to local insurance regulations.

[5] Maximum of two successful claims for theft or loss per year.

[6]  Samsung Care+ with Theft & Loss is not available on PCs.

[7] Samsung Care+ Theft and Loss requires Knox Guard to be activated within 30 days of policy start date. Device is not covered for Theft or Loss until activated.