Samsung Electronics Co., Ltd. today announced the global launch of the KMC-W, an updated Windows version of the Samsung Kiosk, winner of an ISE Best of Show award from AV Technology at Integrated Systems Europe 2023. The new version of the Kiosk features an interactive 24-inch display that brings expanded software compatibility to advanced self-service display technology for the food and beverage, retail, travel and healthcare industries.

The convenience of contactless technology has become critical for businesses to meet consumer demand across various industries and applications, including bill payments, drive-thru, self-ordering, smart cafés, and unmanned fitting rooms. At the same time, touchscreen sanitation is one of the biggest concerns for consumers and a top priority for businesses. This has led to an increased application of antibacterial coatings and films on screens. The shatterproof film and UL-certified Antimicrobial Coating^[1] that Samsung applies to its Kiosk displays protect their screens and customers.

“The retail landscape is changing based on consumer behaviors and rising demand for contactless and non-cash payment methods,” said Hoon Chung, Executive Vice President of Visual Display Business at Samsung Electronics. “As this trend accelerates not just in retail but also in the food and beverage, healthcare, travel, and other sectors, the Samsung Kiosk is the future-ready solution industries need to respond to global demand.”

Powerful Performance, Versatile Applications

Built on the Windows 10 IoT Enterprise operating system (OS), the KMC-W expands the Samsung Kiosk’s OS compatibility to meet the needs of customers in various business environments. Powered by the 11th Gen Intel Core Processor,^[2] it offers high performance computing power and full compatibility with major ordering, point-of-sale, and property management system software. Accordingly, the display comes equipped with various CPU options — including a choice of Intel Celeron 6305E, Core i3 or Core i5 processors — as well as fast 8GB DRAM memory and a 256GB SSD for greater storage capacity.

“It’s great to see the launch of the new KMC-W, which leverages the 11th Gen Intel Core Processor Enterprise Edition and the powerful Windows 10 IoT Enterprise OS to expand customer choices,” said Analisa Roberts, General Manager, Global Device Partners at Microsoft. “With 8GB of DRAM and a 256GB SSD, it provides ultra-fast processing and ample storage space to meet evolving industry demands.”

Offering more interfaces for third-party peripherals, the KMC-W supports a wide range of use cases across industries. Its extensive integration capabilities enable it to meet the needs of a wide range of businesses, from hotels and airports to convenience stores, restaurants, and pharmacies. Businesses can tailor their Kiosks for various scenarios, including using them as ID/passport scanners, external cameras, payment terminals, and vending machines.

The KMC-W’s compact design and flexible features make it suitable for virtually any business environment. Its flexible installation options, which enable it to be affixed to a countertop, wall mount,^[3] or a stand that can be positioned anywhere to seamlessly blend in with its surroundings, allow businesses to save time, cost, and space without the need for additional construction.

Enabling More Personalized Customer Experiences Around the World

The Samsung Kiosk Tizen version, launched in 2021, allows businesses and retailers around the world to optimize the customer journey. With the new Samsung Kiosk Windows version, retails can enjoy the business advantages of the Kiosk display whether they use Tizen or Windows OS.

In the Philippines, fast food chain KFC currently uses Samsung Kiosks on Windows OS at 63 locations. The Kiosks create an in-store digital experience for KFC customers, enabling them to self-serve and enjoy a more personalised and convenient visit. To continue enhancing its customer experience, the company will install Kiosks at more than 100 additional stores by the end of the year.

French company LAPEYRE, which manufactures and sells equipment for home kitchens, bathrooms, doors, and windows, has installed Samsung Kiosks operating on Windows OS throughout its stores. As a growing franchise with 126 locations in France and 25 new stores set to open across the country by 2025, the company has partnered with Samsung to digitalise services to boost business and attract new customers. The rollout includes 100 Kiosks to display queue status, 70 Kiosks to support fast self-ordering, and 300 Kiosks for consumers to browse the company’s product catalog and customise their product using configurators on the kiosks, generating more sales and enhancing the customer experience.

In addition, made-to-order restaurant company Duck Donuts Powered by GRUBBRR is currently utilising Samsung Kiosks based on the Tizen OS. The company’s rollout enhanced the purchase experience at 30 of its stores across the U.S., improving customer satisfaction and operational efficiency. With personalised ordering and easy-to-read menus, Duck Donuts was able to strengthen its customer relationships and drive revenue.

The KMC-W Samsung Kiosk model is currently available for purchase in more than 35 countries across Europe, North America, South America, Southeast Asia, Southwest Asia, and the Middle East.

For more information, please visit displaysolutions.samsung.com/kiosk

[1] This product has been treated with the biocidal substance Zinc Pyrithione. Antibacterial property does not completely protect users against bacteria and provides no protection against viruses including Covid-19. Coating applies only to the surface of the screen and its effect may vary depending on conditions of use. Available in select markets.

[2] All trademarks are the property of their respective owners. Intel, the Intel logo, and other Intel marks are trademarks of Intel Corporation or its subsidiaries.

[3] Wall mount and stand must be purchased separately

“We are committed to minimising our environmental impact as part of our journey toward a more circular economy,” said Hoon Chung, Executive Vice President of Visual Display Business at Samsung Electronics. “We are excited to showcase our vision for smart signage while unlocking incredible new opportunities for businesses at ISE.”

Building Technologies that contribute to Eco-Conscious Digital Signage

At ISE this year, Samsung will highlight the company’s sustainability initiatives based on its new environmental targets announced in September 2022. Pre-registered visitors will be able to see Samsung’s environmental vision come to life, with the sustainability zone at the booth showcasing the eco-conscious practices applied to digital signage products. These practices are based on the five stages of the product lifecycle – sourcing, production, distribution, using, and recycling.

Samsung’s 2023 smart signage products (QHC, QMC, QBC) are approximately 40% slimmer than previous models at 28.5mm thickness. Through this, the number of shipping containers required for logistics after production can be reduced by more than 20%^[1] compared to the previous model. In addition, smart signage products support automatic screen brightness adjustment by adopting an illuminance sensor which reacts to surrounding light conditions, helping users manage their power consumption automatically. Plus, the resin used for the rear covers contains 10% of Post-Consumer Materials (PCM).

Samsung’s cloud-based MagicINFO solution enhances Remote Management and helps to manage multiple signage displays and a variety of content efficiently. The Remote Management function will enable users to simply monitor the number of connected devices, their types and errors, and easily manage different devices, as well as remotely control settings such as screen brightness. Plus, this solution will offer other features including device health diagnostics, informing users of issues related to cable connection, device temperature and network disruption.

At ISE 2023, Samsung will also be running a separate solution seminar zone, introducing visitors to the company’s new and differentiated technologies. Its soon-to-be-announced cloud signage platform will offer a wide range of energy-saving solutions that empower users to manage and reduce their energy usage. New solutions include real-time power consumption monitoring, timed luminance scheduling, remote brightness adjustment and automatic device management. This comprehensive platform will integrate and connect LCD signage, LED signage, and B2B TVs to provide a seamless user experience.

Introducing New 2023 Outdoor Signage – Large LED Screens and Small-Sized Displays Unveiled

Samsung is announcing new signage products at ISE 2023. Firstly, the company will release its 2023 outdoor LED signage (Model Name: XHB series), built for the sports industry and spectacular landmark locations.

The XHB series is available in four models: P6 (6mm pixel pitch), P8, P10 and P16, all of which produce light at an astonishing peak brightness of 8,000 nits exceptionally clear and stunning picture quality – even when in direct sunlight. Furthermore, the standardised module design of the XHB guarantees flexible design and installation, including Concave (maximum of 2500R curvature), Convex, S shape, Fascia, and 90 °L type.

With a design twice as thin as the previous model, the XHB series can be installed in a seamless way, with the installation time also reduced by more than half for improved convenience. Furthermore, improved energy efficiency means the XHB reduces power consumption by over 15% compared to its predecessor and can reduce approximately 2,492 tons of CO2 emissions every year, which is equivalent to the amount of CO2 sequestered by about 290,000 30 year old pine trees in one year^[2].

The XHB series will be available for ordering starting from ISE 2023, with some of the first models already being installed as electronic scoreboards at the home stadiums of globally recognised US Baseball teams, the New York Mets and The World Champion Houston Astros ahead of the 2023 season.

Finally, Samsung is introducing a small-sized, 24-inch outdoor signage display (Model Name: OH24B) to cater to the electric vehicle (EV) charger market. As demand for EVs continues to rise, it is important to provide solutions that enable a more connected, enjoyable charging experience, while providing upselling opportunities for businesses and retailers.

The outdoor signage excels in both durability and outdoor visibility across a wide range of diverse conditions. This high resilience and versatility are provided by peak brightness of 1,500 nits, and a slim, metal design, as well as water, dust and liquid resistance (IP66, Ingress Protection), and IK-10 Level glass protection. A high temperature, rigid liquid crystal panel is also applied to provide further durability even under strong sunlight. In addition, the display offers removable Wi-Fi/Bluetooth accessories which can optimise the receiving rate based on installation conditions. Finally, the small signage boasts unparalleled energy efficiency with the industry’s lowest power consumption^[3] (a maximum of 90W) above 20-inches, perfect for an EV charging station which requires 24/7 operation and information delivery.

New Kiosk and Flip Pro’s Exclusive Solution Deliver Enhanced Device Compatibility

Samsung is also announcing the latest model, ‘Samsung Kiosk’ Windows version (Model Name: KMC-W). In addition to the existing model operating Tizen (OS), ‘Samsung Kiosk’ Windows version is compatible with Windows 10 IoT Enterprise OS to expand customer choices.

This new Kiosk adopts Intel’s 11th generation Intel Core Processor. It is equipped with 8GB DRAM and 256GB SSD, providing fast processing and ample storage space to meet the fast-evolving industry demands beyond healthcare, hospitality, and retail.

The company will introduce a new solution, exclusive for the ‘Samsung Flip,’ meeting the demand of both educators and businesses to be connected to various devices simultaneously. It enables users to bring the content or applications in their PC to the Flip by connecting a PC with the Flip. Especially, users can write over content brought from their PC on the screen of Flip and share in real-time. The new solution enhances usability for remote work and provides a seamless work environment by allowing users to optimise and utilise the screen to connect with other device screens.

For more information about Samsung’s impactful SMART signage and solutions, please visit https://displaysolutions.samsung.com/ise2023.

Samsung booth will be located at Gran Via, Hall 3, 3F600, in Barcelona from January 31 – February 3, 2023.

[1] Based on the number of boxed devices per-40ft container. Based on annual sales volume of indoor smart signage in 2022.

[2] The amount of carbon emissions for XHB was compared with that of its predecessor (XPR) based on sales in 2022. XHB’s annual carbon emissions were calculated via Carbon Footprint Calculator (https://www.kcen.kr/tanso/intro.green) in January 16, 2023. (high voltage, summer).
XHB’s carbon reduction effect equivalent to planting trees was calculated based on The Average Amount of Carbon Absorbed by Forest Trees Devised by National Institute of Forest Science, Korea (ver. 1.2) on July, 2019.

[3] Internal market analysis

StART Art Fair showcases the most exciting art from international emerging and more established artists and galleries. This year Samsung is excited to be supporting Illuminati Neon artist Mark Sloper, who will be presenting his punk exhibition ‘In 1977 I Wanna Go To Heaven…’ Sloper will be recreating iconic punk environments, including Vivenne Westwood’s shop, with his iconic works in an immersive and vibrant environment.

Samsung will roll out its leading innovations at StART, including The Wall – a luxury and bespoke multimedia display ideal for exhibiting artwork – smart signage solution, Samsung Kiosk, and its recently launched Samsung Galaxy Flip4. The Wall and Samsung Kiosk will be on display throughout the gallery, enabling artwork to be shown in high definition. Whilst the Samsung Galaxy Flip4 will be available throughout the event for artists to sketch and upload their designs for visitors to see and interact with. What’s more, Samsung’s lifestyle TVs, The Frame and The Serif, as well as its small and compact projector, The Freestyle, will be showcasing content throughout the week.

Damon Crowhurst, Head of Display at Samsung Electronics (UK) Ltd., said: “We are delighted to be partnering with StART for this year’s StART Art Fair for the third year in a row. Every year we have supported we have been truly amazed by how hugely inspirational the event is, and we can’t wait to showcase the artists’ work across our latest technology in all their high-definition glory.”

StART Chairman and founder, David Ciclitira, said: “Our partnership with Samsung has grown and developed, to become a highlight of StART. Each year we have worked together in order to select artists and artworks which truly complement the outstanding technology showcasing both to their best advantage. This year is no exception, Illuminati Neon are most definitely a marriage made in 2022 Heaven.”

To design this solution, iNUI Studio combined a Samsung 55″ 4K screen – the QM55 – in a metal body with AIR TOUCH^® optical sensors and a powerful processor. The Series 3 is made for heavy traffic environments and is available in several colours.

Due to its nature and the uses it allows, the AIRxTOUCH^® KIOSK Series 3 is particularly suitable for train stations or airports and – more generally – any space welcoming the public.

FIRST CASE IN EUROPE: CFL (LUXEMBOURG)

CFL is the national railway company of Luxembourg. After Luxembourg brought transportation for free all across the country – which is unique in the world – CFL wanted to go further and has deployed several AIRxTOUCH^® KIOSK Series 3 in two of Luxembourg’s train stations for this pilot phase. Driven by innovation, CFL wanted to bring a useful and exciting experience to their users in the need of real time information. Thanks to the custom software, users get traveller information in real time, are able to plan their journey, discover the country and more – at a distance of 5 cm of the screen, keeping them safe!

THE AIR TOUCH^® TECHNOLOGY

Based on powerful proprietary image processing algorithms, the patented AIR TOUCH^® technology delivers exceptional mid-air interaction (5 cm from the screen) and the most complete User Experience available on the market. Allowing click, double-click, drag & drop, slide, zoom interactions – with a precision of 3 mm – AIR TOUCH^® is as easy to use as a conventional touch device.

THE SAMSUNG QMR SERIES

The AIRxTOUCH^® KIOSK Series 3 solution integrates a 55″ Samsung QM55R display. The models of the QMR Series offer many advantages for professionals. Thanks to the Dynamic Crystal Colour technology, the image quality is optimal, with a billion shades of colour, contrast ratio, high brightness and anti-reflection treatment that ensure good readability even in high light conditions. Immersion is further enhanced by HDR10+ compatibility and UHD (4K) resolution enabling professionals to bring all their commercial content to life, 24 hours a day, 7 days a week.

Marc Wengler · General Director of CFL

“With these touchless screens, we offer our customers, who are in the center of our strategy, an innovative solution to cover their information needs through a tailor-made user interface that we have co-created directly with them. Especially in the current health context, AIR TOUCH^® is a more than adequate way to display the information they need”.

Jon Raines · European Business Development Manager – Transportation at Samsung Electronics

“Samsung were delighted to be chosen for this remarkable project. The pandemic has raised many questions about customer safety and we are committed to working with our partner network to ensure we continue to innovate based on the real world situation.”

Olivier Raulot · Founder and CEO of iNUI Studio

“We are very proud to partner with Samsung for the very first implementation of our technology in Europe. I’m deeply convinced that Touchless will naturally impose itself on the worldwide market. AIR TOUCH^® is as easy to use as a traditional device with the advantage of hygiene. By trusting us as well as the AIR TOUCH^® technology, CFL demonstrates its innovative DNA”.