18 Articles

Customer Care

04.19.19 / Apps & Services

Samsung Launches ‘Connected Care – Anytime, Anywhere’ to Enhance Customer Care Training and Service

Today’s smart connected televisions and intelligent home appliances are sophisticated devices w...
07.12.18 / Investment

Samsung to Open State-of-the-Art Connected Customer Care Center

July 12, 2018 – RIDGEFIELD PARK, N.J. – Samsung Electronics America, Inc. today announced it...
06.07.18 / Enterprise

Across Generations, Consumers Prefer the Bank Branch for Financial Advice

Ridgefield Park, NJ – June 7, 2018 – Consumers of all ages overwhelmingly still prefer in-per...
03.16.18 / Mobile

Available Now: The Smartphone Made for the Way We Communicate Today, the Galaxy S9 and S9+

RIDGEFIELD PARK, NJ – March 16, 2018 – Samsung Electronics America, Inc. announced that the n...
03.15.18 / Mobile

Samsung Care: Coming to a Zip Code Near You

Times have changed. We’re living in the Customer Era – a world where a customer’s experienc...
03.14.18 / Mobile

Samsung Increases Customer Care Touchpoints Throughout the U.S.

RIDGEFIELD PARK, NJ – March 14, 2018 – Samsung Electronics America, Inc. today announced it i...
03.14.18 / Apps & Services

[B-Roll] Samsung Care Launches Same-Day, In-Person Authorized Support

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02.26.18 / Samsung in America

Samsung Recognized for Best in Class Customer Care by the Stevie® Awards

RIDGEFIELD PARK, N.J. – February 26, 2018 – Samsung Electronics America, Inc. announced today...