25 Articles

Customer Care

12.18.20 / Customers (COVID-19)

Samsung is Transforming the Retail Experience of the Future for Today

The pandemic has created a major shift in the retail landscape. While customer experience has lon...
11.24.20 / Employees (COVID-19)

Samsung Care Hosts Second Annual Skills Competition

From November 2 -5, Samsung Electronics America’s Customer Care division hosted its second annu...
06.18.20 / Employees (COVID-19)

Reinventing Roles for a New Era: Customer Care

The COVID-19 pandemic is not only changing where and how we work, it is reinventing job roles —...
04.20.20 / Customers (COVID-19)

Caring for Those Who Care For Us

Update as of July 1, 2020: Samsung introduced our Free Repairs for The Frontline initiative, in p...
03.18.20 / Customers (COVID-19)

Samsung U.S. Retail Closures

As we continue to navigate these uncertain times, the health and well-being of our employees and...
03.04.20 / Community Involvement

Samsung Care Hosts NJ High School Students to Highlight Workforce Development

At Samsung, success goes hand-in-hand with being a good corporate citizen, here in New Jersey and...
10.01.19 / Samsung in America

Samsung Customer Care Hosts First-Ever National Skills Competition

On September 19-20, 2019, Samsung Electronics America’s Customer Care division hosted the first...
04.19.19 / Samsung in America

Samsung Launches ‘Connected Care – Anytime, Anywhere’ to Enhance Customer Care Training and Service

Today’s smart connected televisions and intelligent home appliances are sophisticated devices w...