{"id":10096,"date":"2016-09-02T15:54:13","date_gmt":"2016-09-02T19:54:13","guid":{"rendered":"http:\/\/news.samsung.com\/us\/?p=10096"},"modified":"2019-06-18T21:49:41","modified_gmt":"2019-06-19T01:49:41","slug":"samsung-establishes-u-s-product-exchange-program-galaxy-note7","status":"publish","type":"post","link":"https:\/\/news.samsung.com\/us\/samsung-establishes-u-s-product-exchange-program-galaxy-note7\/","title":{"rendered":"Samsung Establishes U.S. Product Exchange Program for Galaxy Note7"},"content":{"rendered":"<p><span class=\"press-release-open\"><strong>Ridgefield Park, N.J. \u2013 September 2, 2016<\/strong> \u2013<\/span><a href=\"http:\/\/www.samsung.com\/us\" target=\"_blank\" rel=\"noopener noreferrer\"><strong> Samsung Electronics America, Inc.<\/strong> <\/a>today announced\u00a0the immediate availability of the U.S. Product Exchange Program for Galaxy Note7 owners. This program was launched in response to the recent announcement regarding isolated battery cell issues with the Galaxy Note7 device.<\/p>\n<p>While there have been only a small number of reported incidents, Samsung is taking great care to provide customers with the support they need. Samsung has identified the affected inventory and stopped sales and shipments of those devices. For customers, who have Galaxy Note7 devices, Samsung will voluntarily replace their current device with a new one from today.<\/p>\n<p>\u201cSamsung is taking a proactive approach to address customer needs around the Note7,\u201d said<strong> Tim Baxter, president of Samsung Electronics America.<\/strong> \u201cWe are encouraging customers to exchange their Note7 by taking advantage of our Product Exchange Program. The safety and satisfaction of our customers is Samsung\u2019s top priority.\u201d<\/p>\n<p>The U.S. Product Exchange Program will offer consumers the following choices:<\/p>\n<p>1. Exchange current Galaxy Note7 device with a new Galaxy Note7 (available next week)<br \/>\n2. Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.<\/p>\n<p>As a gesture of appreciation, consumers will receive a $25 gift card or bill credit from select carrier retail outlets when choosing a Galaxy S7 family device or the Galaxy Note 7 within the exchange program.<\/p>\n<p>Galaxy Note7 owners can contact or visit the retail outlet where they purchased their device or call 1-800-SAMSUNG to initiate a product exchange and to resolve any other questions or concerns.<\/p>\n<p><span style=\"text-decoration: underline\"><strong>About Samsung Electronics America, Inc.<\/strong><\/span><br \/>\nHeadquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co. Ltd., SEA is pushing beyond the limits of today\u2019s technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America\u2019s fastest growing home appliance brands. To discover more about Samsung, please visit <a href=\"http:\/\/www.samsung.com\/us\" target=\"_blank\" rel=\"noopener noreferrer\">www.samsung.com<\/a>. For the latest Samsung news, please visit <a href=\"http:\/\/news.samsung.com\/us\" target=\"_blank\" rel=\"noopener noreferrer\">news.samsung.com\/us<\/a> and follow us <a href=\"http:\/\/twitter.com\/SamsungNewsUS\" target=\"_blank\" rel=\"noopener noreferrer\">@SamsungNewsUS<\/a>.<\/p>\n<p><span style=\"text-decoration: underline\"><strong>About Samsung Electronics Co., Ltd.<\/strong><\/span><br \/>\nSamsung Electronics Co. Ltd. inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, printers, medical equipment, network systems, and semiconductor and LED solutions. For the latest news, please visit the Samsung Newsroom at <a href=\"http:\/\/news.samsung.com\/\">news.samsung.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ridgefield Park, N.J. \u2013 September 2, 2016 \u2013 Samsung Electronics America, Inc. today announced\u00a0the immediate availability of the U.S. Product Exchange Program for Galaxy Note7 owners. This program was launched in response to the recent announcement regarding isolated battery cell issues with the Galaxy Note7 device. While there have been only a small number of [&hellip;]<\/p>\n","protected":false},"author":84,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[29720,29718,29721],"tags":[876,936,126,454],"blue-badge":[],"class_list":["post-10096","post","type-post","status-publish","format-standard","hentry","category-product-mobile","category-product","category-product-mobile-smartphones","tag-galaxy-note7","tag-product-exchange-program","tag-smartphone","tag-tim-baxter"],"acf":{"turn_off_retargeting":false},"fimg_mobile_url":"https:\/\/news.samsung.com\/us\/wp-content\/themes\/samsung-newsroom-2023\/assets\/theme-images\/default-card-mobile.png","fimg_url":"https:\/\/news.samsung.com\/us\/wp-content\/themes\/samsung-newsroom-2023\/assets\/theme-images\/default-card.png","primary_category":{"term_id":29720,"name":"Mobile","slug":"product-mobile","term_group":0,"term_taxonomy_id":29720,"taxonomy":"category","description":"","parent":29718,"count":986,"filter":"raw","term_link":"https:\/\/news.samsung.com\/us\/category\/product\/product-mobile\/","term_path":"product\/product-mobile"},"badge":false,"_links":{"self":[{"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/posts\/10096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/users\/84"}],"replies":[{"embeddable":true,"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/comments?post=10096"}],"version-history":[{"count":0,"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/posts\/10096\/revisions"}],"wp:attachment":[{"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/media?parent=10096"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/categories?post=10096"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/tags?post=10096"},{"taxonomy":"blue-badge","embeddable":true,"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/blue-badge?post=10096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}