{"id":10223,"date":"2016-09-20T16:30:46","date_gmt":"2016-09-20T20:30:46","guid":{"rendered":"http:\/\/news.samsung.com\/us\/?p=10223"},"modified":"2019-06-18T21:44:58","modified_gmt":"2019-06-19T01:44:58","slug":"samsung-galaxy-note7-us-voluntary-recall-update-firmware-update-green-battery-icon","status":"publish","type":"post","link":"https:\/\/news.samsung.com\/us\/samsung-galaxy-note7-us-voluntary-recall-update-firmware-update-green-battery-icon\/","title":{"rendered":"Samsung Galaxy Note7 US Voluntary Recall Update"},"content":{"rendered":"

RIDGEFIELD PARK, N.J. \u2013 SEPTEMBER 20, 2016\u00a0\u2013<\/strong>\u00a0<\/strong>Samsung Electronics America, Inc.<\/strong><\/a> today announced that over 500,000 new Galaxy Note7 replacement devices have arrived in the U.S. and have been shipped to carrier and retail stores. New Galaxy Note7 devices will be available for exchange at retail locations nationwide tomorrow.<\/p>\n

Software Update to Easily Identify New Galaxy Note7 Devices<\/strong><\/span><\/h4>\n

Samsung also announced the rollout of a software update for new Note7 devices.<\/p>\n

The software updates are being delivered in partnership with Carriers and will display a green battery icon on the status bar found on the top right hand of the screen. The green icon indicates that consumers have a new Galaxy Note7 with an unaffected battery.<\/p>\n

Samsung and the U.S. CPSC have and continue to urge all consumers of Note7s sold prior to September 15 to power down their device. For those not heeding that advice or are still not aware of the recall notice, a software update will be pushed to all recalled devices. Once installed, users will be prompted with a safety notice that urges owners to power down and exchange their recalled device. The notice will appear every time a user powers up or charges their device.<\/p>\n

For details on the software update visit www.samsung.com\/us\/note7recall<\/a>.<\/p>\n

Image: Software Update Status Bar Screen Shot for New Galaxy Note7 Before and After <\/strong><\/span><\/h4>\n
\"The<\/a>

Before Update (Left Image)<\/em> ; After Update (Right Image)<\/em><\/p><\/div>\n

<\/h4>\n

Images: Software Update Safety Notice Prompt Screen Shot for Recalled Galaxy Note7<\/strong><\/span><\/h4>\n
\"The<\/a>

Safety Alert: Post Software Update on recalled Note7<\/p><\/div>\n

\u201cWorking hand in hand with the CPSC, we are delivering as promised and moving quickly to educate consumers about the recall and make new Note7s available,\u201d says Tim Baxter<\/a>, president of Samsung Electronics America<\/strong>. \u201cNew devices will be in stores no later than tomorrow and we will continue to take the necessary actions to ensure users are powering down and immediately exchanging recalled devices.\u201d<\/p>\n

In conjunction with the CPSC, carriers and retailers, Samsung continues to maximize its reach to Note7 owners through multiple touchpoints, including direct communications, customer service, social media, marketing and in-store communications.<\/p>\n

Consumers are encouraged to visit samsung.com\/us\/note7recall<\/a> for carrier and retailer specific instructions on how and where to exchange their Note7 device.<\/p>\n

Galaxy Note7 Recall – Facts-at-a-glance: <\/strong><\/span><\/h4>\n
    \n
  1. 09\/02\/16: Samsung Announces Note7 battery cell issue<\/a> and stop sale<\/li>\n
  2. 09\/09\/16: Samsung and CPSC issue \u201cpower down and stop use\u201d guidance<\/li>\n
  3. 09\/15\/16 : CPSC voluntary recall<\/a> announced<\/li>\n
  4. 09\/15\/16: Device Check (IMEI) identification program launched\n