{"id":19232,"date":"2018-03-14T11:00:15","date_gmt":"2018-03-14T15:00:15","guid":{"rendered":"http:\/\/news.samsung.com\/us\/?p=19232"},"modified":"2023-07-12T10:33:19","modified_gmt":"2023-07-12T14:33:19","slug":"samsung-increases-customer-care-throughout-us","status":"publish","type":"post","link":"https:\/\/news.samsung.com\/us\/samsung-increases-customer-care-throughout-us\/","title":{"rendered":"Samsung Increases Customer Care Touchpoints Throughout the U.S."},"content":{"rendered":"

RIDGEFIELD PARK, NJ \u2013 March 14, 2018 \u2013<\/strong> <\/span>Samsung Electronics America, Inc.<\/strong> today announced it is bringing same-day, in-person authorized service to Galaxy phone owners nationwide.<\/p>\n

Starting on March 15, Samsung customers are able to bring in their Galaxy mobile devices to more than 300 Samsung Care authorized uBreakiFix service locations in the U.S. for same-day support, and within two hours or less for most repairs.[1]<\/a> Samsung has plans to continue to expand the program across the country throughout 2018.<\/p>\n

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Galaxy owners can easily schedule an appointment at one of the Samsung Care authorized uBreakiFix service locations nationwide online<\/a>, or simply drop off their device without an appointment. All Samsung Care authorized uBreakiFix service locations use genuine Samsung parts, proprietary Samsung tools for the repairs, and conduct repairs by Samsung certified pros.<\/p>\n

\u201cAt Samsung, our goal is to provide Samsung Galaxy owners with a customer first care experience that is as innovative as our products,\u201d said Michael Lawder<\/a>, Senior Vice President of Customer Care at Samsung Electronics America.<\/strong> \u201cThis announcement marks a fundamental shift in our care offerings to consumers and underscores our commitment to provide Samsung customers with support anywhere, anytime our customers need it.\u201d<\/p>\n

The Samsung Care authorized uBreakiFix service locations are in all major U.S. metro areas and reach the majority of the continental U.S. population.[2]<\/a> By early 2019, Samsung and uBreakiFix plan to add nearly 200 more Samsung Care authorized uBreakiFix service locations to expand customer reach.<\/p>\n

The Samsung Care authorized service locations will provide front and back screen replacements, battery replacements, port and camera repairs, and other in and out-of-warranty support services[3]<\/a> to the following Samsung phones:<\/p>\n