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Highlighting our leadership in Customer Service technology innovation, Samsung Electronics America\u2019s Customer Care division recently received a Gold Best Innovation in CX (Customer Experience) (Over 10,000 employees) award from the 2022 International Customer Experience Awards. This honor recognizes Customer Care\u2019s innovations and goal of providing best-in-class customer support via text messaging.<\/p>\n
Texting is now a daily part of life for most US consumers. We often converse with friends, family, and co-workers via texting more than we speak on the phone or face-to-face. Samsung\u2019s customers in the US can get support at their pace, wherever they are, 24\/7\/365. By using \u201cCall or Text us<\/u> at 1-800-SAMSUNG,\u201d they can start their support case, take breaks, and pick back up when they are ready \u2013 all without starting over.<\/p>\n
\u201cThe changes made over the last year have resulted in more than a million US consumers receiving \u2018best-in-class\u2019 support via text messaging,\u201d said Mark Williams, Senior Vice President of Samsung Customer Care.<\/strong> \u201cWe\u2019re truly honored to be recognized by the International Customer Experience Awards. At Samsung, we are committed to providing effortless and innovative service experiences that give our customers clear reasons to choose Samsung \u2013 time and time again.\u201d<\/p>\n Customer Care\u2019s continuous efforts to enhance the digital customer experience also achieved two Bronze awards for Best Digital Customer Experience (over 1,000 employees) and CX Team of the year (B2C \u2013 Business to Consumer). These honors come on the heels of the Customer Care division\u2019s recognition by Newsweek and inclusion on \u201cNewsweek\u2019s America\u2019s Best Customer Service 2023<\/a>\u201d list in the Online Home Goods Consumer Electronics category, as well as its #1 rating for \u201cOverall Product Quality and Service\u201d for TVs and Home Appliances in the 2022 American Customer Satisfaction Index Survey.1, 2<\/sup><\/p>\n