{"id":73465,"date":"2024-08-08T09:15:04","date_gmt":"2024-08-08T13:15:04","guid":{"rendered":"https:\/\/news.samsung.com\/us\/?p=73465"},"modified":"2024-08-08T09:22:00","modified_gmt":"2024-08-08T13:22:00","slug":"samsung-offers-free-knob-locks-and-covers-as-an-added-safety-measure-for-slide-in-electric-ranges","status":"publish","type":"post","link":"https:\/\/news.samsung.com\/us\/samsung-offers-free-knob-locks-covers-added-safety-measure-for-slide-in-electric-ranges\/","title":{"rendered":"Samsung Offers Free Knob Locks and Covers as an Added Safety Measure for Slide-In Electric Ranges"},"content":{"rendered":"

Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), today announced it will provide free knob locks or covers to owners of certain slide-in electric ranges with front-mounted knobs as part of a voluntary recall. The affected models were sold in the U.S. from 2013 to 2024. This announcement follows reports that front-mounted range knobs can be activated through accidental contact by people or pets, posing a fire hazard if flammable objects are left on top of the range. Samsung is providing slide-in electric range customers with a set of free knob locks or covers, depending on their model, to prevent accidental activations from occurring.<\/p>\n

To receive a set of free knob locks or covers, depending on their model, customers can visit samsung.com\/us\/support\/range-knob-kit, contact Samsung toll-free at 1-833-775-0120 from 9:00 a.m. to 8:00 p.m. ET Monday through Friday, or by email at rangesupport@sea.samsung.com.<\/p>\n

Samsung range knobs meet industry safety standards established by UL Standards & Engagement<\/a> \u2013 including a two-step activation requiring sequential \u2018push and turn\u2019 movements \u2013 and consumers may continue to use their slide-in electric ranges while awaiting their set of free knob locks or covers.\u00a0 Consumers should always be mindful of accidental activation and never leave anything on their range top surface when it is not in use.<\/p>\n

Advancing Industry Standards<\/strong><\/h5>\n

The CPSC\u2019s public data contains numerous reports of ranges with front-mounted knobs, across many home appliance manufacturers, that were activated through accidental contact.<\/p>\n

As the #1 appliance brand in the U.S., with a commitment to consumer safety, we are participating in ongoing conversations hosted by the CPSC\u2019s Joint Gas and Electric Range Knob Working Group <\/em>where major brands across the appliance industry discuss how to revisit knob safety standards for all ranges to address inadvertent activation.<\/p>\n

Samsung remains committed to delivering high-quality, innovative and safe products that enhance customers\u2019 lives. Introduced in April of 2024, all new Samsung slide-in ranges include the industry\u2019s first built-in three-step Precision Knobs, requiring a natural \u2018pinching\u2019 action before the \u2018push and turn\u2019 to ensure knobs are only activated intentionally.<\/p>\n

This latest advancement builds on Samsung\u2019s already existing safety features designed to notify consumers of accidental activation:<\/p>\n