When an appliance breaks down, it can throw our daily routines into chaos. Whether it\u2019s a malfunctioning oven that interrupts family dinners, a broken washer or dryer that delays weekend plans, or an inoperable TV right before movie or game night, these inconveniences remind us of the value of fast, reliable, and high-quality service.<\/p>\n
To celebrate Customer Service Week <\/strong>(October 7-11, 2024) and this year\u2019s theme, \u201cAbove & Beyond,\u201d we\u2019re shining a spotlight on our very own dedicated Samsung Care technicians who go the extra mile to restore normalcy. From innovative digital care solutions to best-in-class training, our Samsung Care<\/a> pros are committed to providing a customer-first care experience no matter where you live.<\/p>\n Samsung provides 99.9% of the U.S. with convenient Care coverage. With programs like Samsung Beyond Boundaries<\/a>, customers within a four-hour radius of a Samsung Care Center in various U.S. regions can receive at-home repairs, ensuring that even the most remote customers have access to our top-notch care. Samsung also delivers #1 Quality and Service Coverage<\/a> in the U.S. for mobile devices,1<\/sup><\/a> providing Galaxy owners access to more than 9,000 Samsung Mobile certified technicians with convenient walk-in, mail-in and We Come to You repair options.<\/p>\n Hear from some of our Samsung Care technicians as they share their rewarding experiences and the impact of delivering exceptional customer care \u2014 along with our valued customers\u2019 reviews.<\/p>\n