{"id":75583,"date":"2024-10-29T09:00:09","date_gmt":"2024-10-29T13:00:09","guid":{"rendered":"https:\/\/news.samsung.com\/us\/?p=75583"},"modified":"2024-11-06T09:29:05","modified_gmt":"2024-11-06T14:29:05","slug":"samsung-expands-its-independent-service-provider-network-adding-over-400-cell-phone-repair-cpr-by-assurant-tm-stores","status":"publish","type":"post","link":"https:\/\/news.samsung.com\/us\/samsung-expands-its-independent-service-provider-network-adding-over-400-cell-phone-repair-cpr-by-assurant-stores\/","title":{"rendered":"Samsung Expands its Independent Service Provider Network, Adding Over 400 Cell Phone Repair (CPR) by Assurant TM<\/sup> Stores"},"content":{"rendered":"

Samsung and Cell Phone Repair<\/strong> TM<\/sup> by Assurant<\/strong><\/a> (\u201cCPR\u201d)<\/strong> are expanding their partnership to give customers even more options for trusted device care, even when their warranty has expired. For over three years, CPR has been an integral Independent Service Provider (ISP) within Samsung\u2019s extensive and robust repair network.<\/p>\n

From approximately 100 locations at the start of 2024, Samsung will add over 300 CPR locations \u00a0to its repair network by years end. This brings the total number of CPR stores to over 400 and the overall Assurant Repair Network to over 900 locations.1<\/sup><\/a><\/p>\n

Trusted Galaxy Repairs: Certified Technicians and Genuine Parts<\/strong><\/h5>\n

Whether it\u2019s out-of-warranty repairs, cracked screens, a battery replacement – or to purchase device accessories – Galaxy customers can trust they will receive the best care possible now at any in network CPR store. All CPR Technicians are certified by the CTIA<\/a>\u2019s Wireless Industry Service Excellence (WISE) program<\/a>.<\/p>\n

With access to Samsung\u2019s comprehensive training tools and videos, customers can have peace of mind knowing their devices are repaired to the highest industry standards \u2014 and that ISPs can complete their repair using only genuine Samsung parts and equipment. With most repairs taking less than 1 hour, CPR stores also offer customers the confidence of backing repairs with a limited warranty.<\/p>\n<\/div><\/div>

\"\"<\/div>
\"\"<\/div><\/div>
\n

CPR services all Samsung smartphone models from the Galaxy S9 and later. Samsung Galaxy customers can count on CPR \u00a0to get their devices fixed quickly and reliably, allowing them to get back to their daily routines with minimal disruption.<\/p>\n

“ISPs like CPR are vital to Samsung for making convenient device care options more readily accessible and guaranteeing that genuine Samsung parts are available at more locations.\u201d said Mark Williams, Vice President of Customer Care at Samsung Electronics America<\/strong>. \u201cOur commitment to repairing devices the right way gives Galaxy customers confidence that they are receiving the highest-quality care experience for extending the lifespan of their smartphones. Together with CPR, not only are we promoting environmental responsibility, but we\u2019re also expanding customer options for trusted device care.”<\/p>\n

\n\t\t\n\t\t\"Care\"\n\t\t<\/a>\n\t<\/div>\n

\u201cExpanding the number of CPR locations that are now certified Samsung Independent Service Providers to more than 400 by the end of 2024 allows us to provide more Samsung customers with greater options for their service needs.\u201d Said Terry Jones, Vice-President, Retail Connected Living at Assurant.<\/strong>\u00a0 \u201cAbove and beyond providing more options, CPR stores also give customers the confidence of a limited warranty on repairs, many of which are completed in under an hour.\u201c<\/p>\n

Consumers can easily locate the nearest CPR \u00a0location and start a repair through Cellphonerepair.com<\/a> or find out more about our ISP locations on Samsung.com here<\/a>.<\/p>\n<\/div><\/div>

\"\"<\/div>
\"\"<\/div><\/div>
\n
Samsung Tops Customer Satisfaction with Leading Mobile Care Options<\/strong><\/h5>\n

Samsung continues to deliver the highest customer satisfaction for mobile devices. Over the past several years, Samsung has grown its service network, achieving #1 Quality and Service Coverage in the U.S. for mobile devices<\/a>.2<\/sup><\/u><\/a>\u00a0Beyond Samsung\u2019s ISP network, Galaxy owners can take advantage of an expansive array of customer-first care options<\/a>, including:<\/p>\n