{"id":79006,"date":"2025-05-20T08:01:45","date_gmt":"2025-05-20T12:01:45","guid":{"rendered":"https:\/\/news.samsung.com\/us\/?p=79006"},"modified":"2025-05-19T16:04:29","modified_gmt":"2025-05-19T20:04:29","slug":"stretch-your-tech-samsung-care-helps-you-make-every-dollar-count","status":"publish","type":"post","link":"https:\/\/news.samsung.com\/us\/stretch-your-tech-samsung-care-helps-you-make-every-dollar-count\/","title":{"rendered":"Stretch Your Tech: Samsung Care Helps You Make Every Dollar Count"},"content":{"rendered":"<p>In a time when many people are being more thoughtful about their purchases, <strong>getting more out of the tech you already own<\/strong> has become more important. That\u2019s where <a href=\"https:\/\/www.samsung.com\/us\/support\/samsung-care\/\" target=\"_blank\" rel=\"noopener\"><strong>Samsung Care<\/strong><\/a> comes in \u2014 providing support that helps you protect your investment and extend the life of your devices, without sacrificing convenience or quality. Whether you\u2019ve had your device for two months or two years, <a href=\"https:\/\/www.samsung.com\/us\/support\/samsung-care\/\" target=\"_blank\" rel=\"noopener\">Samsung Care<\/a> delivers trusted support that keeps your tech in top shape \u2014 saving you time, money, and stress.<\/p>\n<p>Consumers today aren\u2019t just looking for the best product \u2014 they\u2019re looking for long-term value and a brand that follows through. Samsung understands that. And now, it\u2019s official:<\/p>\n<p><a href=\"https:\/\/www.samsung.com\/us\/support\/samsung-care\/\" target=\"_blank\" rel=\"noopener\">Samsung\u2019s Mobile eXperience (MX) Customer Care<\/a> has been ranked #1 in the <a href=\"https:\/\/theacsi.org\/\">2025 American Customer Satisfaction Index (ACSI) survey<\/a> for customer satisfaction, service quality, and ease of arranging service.<a href=\"#_ftn1\" name=\"_ftnref1\"><sup>1<\/sup><\/a> Surveying thousands of U.S. consumers from April 2024 to March 2025, the ACSI stands as the nation\u2019s leading authority on customer satisfaction.<\/p>\n<p>This recognition is a testament to Samsung\u2019s commitment to standing by our customers, not just when they buy \u2013 but every step of the way to keep devices running efficiently for longer.<\/p>\n<p><a href=\"https:\/\/www.samsung.com\/us\/support\/samsung-care\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-79027\" src=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2025\/05\/19152638\/Samsung_Care_GIF.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/a><\/p>\n<h5><strong>So, What Makes Samsung Care #1?<\/strong><\/h5>\n<p>Here\u2019s what sets the experience apart \u2014 and why more and more customers are turning to Samsung for support that actually supports them:<\/p>\n<ul>\n<li><strong>Convenient, Fast Service When You Need It<\/strong>\n<ul>\n<li>Samsung Care is designed for real life \u2014 whether you\u2019re on the go, at home, or somewhere in between.\n<ul>\n<li><strong>Same-day repairs<\/strong> available to most U.S. customers<\/li>\n<li><strong>Mail-in service<\/strong> accessible nationwide<\/li>\n<li><strong>860+ repair locations<\/strong> and <strong>2,500 certified technicians<\/strong> across the country<\/li>\n<li><strong>Walk-in repairs<\/strong> typically completed within <strong>two hours<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong>Quality You Can Count On<\/strong>\n<ul>\n<li>Every repair is backed by Samsung\u2019s commitment to craftsmanship and care.\n<ul>\n<li>All repairs completed by <strong>certified technicians<\/strong><\/li>\n<li><strong>Genuine Samsung parts <\/strong>used every time<\/li>\n<li>Every device goes through a <strong>70-point diagnostic test<\/strong><\/li>\n<li><strong>90-day repair warranty <\/strong>for added peace of mind<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong>Flexible Options, Personalized Support<\/strong>\n<ul>\n<li>You shouldn\u2019t have to jump through hoops to get help. Samsung Care meets you where you are.\n<ul>\n<li><strong>In-store, mail-in, or at-home<\/strong> repair options<\/li>\n<li><strong>200+ million SMS messages<\/strong> exchanged since 2021<\/li>\n<li>24\/7 support through the <strong>Samsung Care YouTube channel<\/strong>, <strong>Samsung Members App<\/strong>, and <strong>Samsung Communities<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n<h5><strong>\u00a0<\/strong><strong>Smart Support for Smart Spending<\/strong><\/h5>\n<p>As more people focus on value and longevity, <a href=\"https:\/\/www.samsung.com\/us\/support\/samsung-care\/\" target=\"_blank\" rel=\"noopener\">Samsung Care<\/a> empowers consumers to get the most out of their devices. It\u2019s not just about repairs. It\u2019s about empowering you to get the most out of what you already own with support that\u2019s reliable, flexible, and always close by.<\/p>\n<p>Because support shouldn\u2019t stop after you open the box. With <a href=\"https:\/\/www.samsung.com\/us\/support\/samsung-care\/\" target=\"_blank\" rel=\"noopener\">Samsung Care<\/a>, help is always just a call, click or visit away.<\/p>\n<p>For more on Samsung Care, visit <a href=\"https:\/\/www.samsung.com\/us\/support\/samsung-care\/\" target=\"_blank\" rel=\"noopener\">Samsung.com<\/a>.<\/p>\n<p>Need support from the Samsung Care Team? Visit the Samsung Care YouTube Channel, check out the Samsung Members App and Samsung Communities or call or text 1-800-SAMSUNG to start a conversation with a Samsung Care representative.<\/p>\n\n\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"embedded recommended recommended-post\">\n\t\t\t<div class=\"embedded-inner\">\n\t\t\t\t<div class=\"card-badge\">\n\t\t\t\t\t<p>Recommended News<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"recommended-card\">\n\t\t\t\t\t<a href=\"https:\/\/news.samsung.com\/us\/top-technicians-bring-skill-speed-smarts-samsung-national-skills-repair-competition-2024\/?r=true&#038;referrer=usnewsroom\" target=\"_blank\" class=\"recommended-news\" aria-label=\"Top Technicians Bring Skill, Speed &amp; Smarts to Samsung National Skills and Repair Competition \u2013 Read more\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/11\/21100309\/2024-Skills-competition-Highlight-V2-Revised.jpg.png\" alt=\"Read more: Top Technicians Bring Skill, Speed & Smarts to Samsung National Skills and Repair Competition\">\n\t\t\t\t\t\t<div class=\"details\">\n\t\t\t\t\t\t\t<div class=\"details-inner\">\n\t\t\t\t\t\t\t\t<h4>Top Technicians Bring Skill, Speed & Smarts to Samsung National Skills and Repair Competition<\/h4>\n\t\t\t\t\t\t\t\t<p>Read more<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"article-content\">\n\t\t<div class=\"article-body\">\n<h6><a href=\"#_ftnref1\" name=\"_ftn1\">1<\/a> Source: 2025 ACSI\u00ae Survey of customers rating their own cell phone manufacturer. #1 Customer satisfaction shared with one other. ACSI and its logo are registered trademarks of the ACSI. For more about the ACSI, visit www.theacsi.org.<\/h6>\n","protected":false},"excerpt":{"rendered":"<p>Ranked #1 for Mobile Customer Care in ACSI\u00ae Study<\/p>\n","protected":false},"author":84,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[30349,29719],"tags":[29800,40,10676],"blue-badge":[],"class_list":["post-79006","post","type-post","status-publish","format-standard","hentry","category-care","category-corporate","tag-american-customer-satisfaction-index-survey","tag-mobile","tag-samsung-care"],"acf":{"turn_off_retargeting":false},"fimg_mobile_url":"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2025\/05\/19153423\/Samsung_Care_Featured-200x200.png","fimg_url":"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2025\/05\/19153423\/Samsung_Care_Featured-432x286.png","primary_category":{"term_id":30349,"name":"Care","slug":"care","term_group":0,"term_taxonomy_id":30349,"taxonomy":"category","description":"","parent":29719,"count":39,"filter":"raw","term_link":"https:\/\/news.samsung.com\/us\/category\/corporate\/care\/","term_path":"corporate\/care"},"badge":"Press Release","_links":{"self":[{"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/posts\/79006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/users\/84"}],"replies":[{"embeddable":true,"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/comments?post=79006"}],"version-history":[{"count":5,"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/posts\/79006\/revisions"}],"predecessor-version":[{"id":79032,"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/posts\/79006\/revisions\/79032"}],"wp:attachment":[{"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/media?parent=79006"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/categories?post=79006"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/tags?post=79006"},{"taxonomy":"blue-badge","embeddable":true,"href":"https:\/\/news.samsung.com\/us\/wp-json\/wp\/v2\/blue-badge?post=79006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}