{"id":82009,"date":"2025-11-14T10:51:51","date_gmt":"2025-11-14T15:51:51","guid":{"rendered":"https:\/\/news.samsung.com\/us\/?p=82009"},"modified":"2026-03-11T11:46:22","modified_gmt":"2026-03-11T15:46:22","slug":"samsung-care-powers-the-workforce-of-tomorrow","status":"publish","type":"post","link":"https:\/\/news.samsung.com\/us\/samsung-care-powers-workforce-tomorrow\/","title":{"rendered":"Samsung Care Powers the Workforce of Tomorrow"},"content":{"rendered":"

At Samsung<\/a>, innovation isn\u2019t just in the products we create, it\u2019s in the people who keep them running. With the U.S. Bureau of Labor Statistics projecting employment in the broad category of installation, maintenance, and repair occupations to grow faster than the average for all occupations from 2024 to 2034, with about 608,100 openings per year1<\/sup><\/a>, the need for skilled workers has never been more urgent.<\/p>\n

That\u2019s why Samsung Care<\/a> is investing in the development of highly trained technicians and creating clear pathways from education to career, ensuring the next generation is ready for the growing demand in appliance service and repair. Interest in trade and vocational careers is growing, with nearly eight in ten2<\/sup><\/a> Americans noticing more young people exploring these paths. The company is making long-term investments in technician development and partnerships with educational institutions, creating a robust talent pipeline that equips future technicians with the skills, hands-on experience and confidence they need to succeed.<\/p>\n

Plugging Into the Future with Appleton Technical Academy<\/strong><\/h5>\n

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In partnership with Appleton Technical Academy (ATECH)<\/strong>, Samsung has invested in the new Academy Bay lab, a dedicated space powered by Samsung SmartThings technology. This initiative in significant as the first of its kind for this type of investment, providing students with hands-on opportunities to explore Samsung smart appliances, connected systems and energy-efficient technologies in a collaborative, real-world environment. The lab will also support ATECH\u2019s \u201cPlugging Into the Future\u201d Smart Home Technology curriculum, <\/strong>giving students practical experience with the latest in connected home innovation.<\/p>\n

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“At Samsung<\/a>, we believe that the future of innovation lies not only in the technology we develop, but also in the skilled individuals who support our customers. Through our partnership with Appleton Technical Academy, we are empowering the next generation of technicians with the knowledge and hands-on experience they need to thrive in a rapidly evolving industry,\u201d said Nick Webert, Executive Director of Samsung Customer Care<\/strong>. \u201cBy investing in education and workforce development, we are addressing the growing demand for skilled workers while also ensuring that our customers continue to receive the highest level of service and care now and in the future.”<\/p>\n

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The four-year high school pathway gives students foundational training in energy systems, smart-home automation, appliance repair and electrical systems:<\/p>\n