Just Get On With It

Fri, 26 Jan 2018 16:38:59 +0000

JOHANNESBURG, South Africa, 26 January, 2018 – Smartphones have become the go-to device for everything from business planning and communication to personal social networking and entertainment. When something goes wrong, it’s more than a mere inconvenience, it can disrupt your entire life. To ensure users can seamlessly continue doing life, Samsung now offers an extraordinary service: mobile service vans which will repair specific Samsung mobile devices at customer’s home or office. All that’s required is a simple phone call.

Launched in Johannesburg and Pretoria during December 2017, the service vans are now available in Durban and Cape Town as well. This innovative service applies to the Galaxy S8 and Note 8 devices purchased in South Africa. The process is simple; all customers need to do is call 0860 726 7864. The call centre will establish the repair type required and dispatch a van from the allocated service centre, which will be located within a specific radius from a customer’s home or office. All it costs is R150.00 for the call out fee. Should additional charges apply, customers will be alerted by the service centre allocated to the call out.

Richard Chetty, Director of Services for Samsung South Africa, says, “This is another innovation which affords Samsung users convenience that fits into their lives and enhances their experience of the brand. Service is a vital part of Samsung’s product offerings and are excited about how the mobile service vans are going to positively impact user’s lives.”

The service includes labour and parts as stipulated by the terms and conditions on the device’s warranty card. Service people will assist with device setup, wireless connections, registration of new Samsung products as well as product training on the device for users.

“Feedback from people who have used the service has been incredibly positive. It’s not easy to fit activities like repairs into your daily schedule, and customers love the fact that we’ve removed the hassle factor for them,” concludes Chetty.

Samsung Africa Forum Brings Top Innovation to Cape Town in February

Mon, 20 Feb 2017 16:45:33 +0000

Samsung will be showcasing its commitment to the continent by introducing its latest range of products at the 8th Annual Samsung Africa Forum. This event, which is being held in South Africa, will take place between 23 and 25 February 2017 at the International Conference Centre (CTICC) in Cape Town, South Africa.

“Samsung’s goal is to inspire the world and create the future with innovative technology and creativity, thanks to a deep understanding of what people really need and want,” says Michelle Potgieter, Director: Brand Marketing and Communications at Samsung South Africa. “The Forum will help us to achieve our goal of enriching our customer’s lives, while contributing to socio-economic prosperity across Africa and supporting a sustainable environment for us all.”

Samsung will showcase its innovative product range and highlight the company’s commitment and unifying vision to its African customers, partners and media. This is a region that is a vital part of Samsung’s global business and the company will utilise this event to showcase products selected specifically for the unique needs of African customers.

The Lion is known as the ‘king of the jungle’ in Africa and its family, or pride, works as a unit for the betterment of all its members. In much the same way, the theme for this year’s event is ‘One Pride’ and represents how Samsung and its partner network continue to work together to be the leaders in the region’s consumer electronics market. The theme is also symbolic of the genuine pride the company takes in its world-class devices and appliances.

Samsung’s motto has always been pride and passion. As such, the company is proud of its innovative, world-class products that feature innovative designs and technology created to benefit consumers. Samsung is passionate about a shared vision to improve the lives of African customers and eager to drive positive growth for its partners across the continent.

With the expected continuous growth of this market in 2017, Samsung Electronics aims to lead the continent’s development in the consumer electronics space. The Samsung Africa Forum 2017 is the ideal platform to demonstrate Samsung’s smart technology products and innovative designs for the year ahead.

“Samsung Electronics values building strong relationships with our customers, partners and stakeholders, in order to further grow the brand in this unique and exciting consumer landscape. The 8^th annual Samsung Africa Forum affords us the opportunity to share our vision, commitment and world-class innovations in technology and design with our partners across the region. More crucially, it allows us to demonstrate that together, we can move forward with pride, passion and profitability,” concludes Potgieter.

cape town – Samsung Newsroom South Africa

Just Get On With It

Samsung Africa Forum Brings Top Innovation to Cape Town in February