Samsung Care+ – Samsung Newsroom South Africa

2025 Samsung Week: Celebrating 56 Years of Customer-Driven Innovation

Mon, 20 Oct 2025 14:32:27 +0000

In celebration of Samsung Electronics’ 56th anniversary, Samsung Electronics is set to launch the ‘2025 Samsung Week’ featuring even more exclusive offers and experiences. Now in its sixth year, Samsung Week is a special promotional event designed to give back to loyal customers and express gratitude for their unwavering support. This year’s theme, “Where Innovation Begins: From You,” places customers at the heart of Samsung Electronics’ relentless innovation over the past 56 years.

Running from October 20 to November 1 on Samsung.com in approximately 70 countries, the event will also come to life across Samsung Electronics’ social media channels, offline stores, and iconic global landmarks like the Times Square in New York and Piccadilly Circus in London. It’s a true global celebration uniting customers worldwide. During 2025 Samsung Week, customers can enjoy shopping Samsung’s most beloved product this year with benefits. Spend 50 Samsung Reward points or more on selected models and we will match their value as a discount off your cart. The more Samsung Rewards points you use, the more you save.

Most Beloved Product of the Year and Bundles Tailored to Each and Every Lifestyle

Samsung Week’s signature ‘Loved & Chosen’ section highlights the most noteworthy products of 2025, curated based on actual customer data. The collection spans fan-favourite products that have captured customers’ attention, new products inspired by customer feedback, and SmartThings-connected products actively used by customers.

Exclusive Samsung Week Benefits as Token of Gratitude

Samsung.com visitors can also unlock a range of exclusive benefits. There is ‘Samsung Rewards’ that can be used like cash for purchases on Samsung.com, and ‘Samsung Care+’ service that offers expert product care. These and more are designed to truly satisfy the customers.

Plus get an extra 10% off your first purchase on the Shop App.

A Festival Full of Diverse Entertainment

Samsung Week would not be complete without its signature Character Event, offering a fun and unique experience for all.

This year, the event introduces a new content creator character, showcasing the power of Galaxy AI with the latest Galaxy Z Fold7. Returning characters, such as the game genius and running girl, reflect the diversity of Samsung’s global customer base that varies in race, gender and lead diverse lifestyles.

Customers can download complimentary digital sticker packs featuring these characters from the Samsung Week event website. These stickers can be used in the Gallery application to add a personal touch to photos and easily share them on social media. Offline stores in select countries will also offer removable stickers for decorating laptops, mobile phones, and other devices.

This festive event, celebrating 56 years of customer-driven innovation, marks the beginning of another special chapter that Samsung Electronics will build together with its customers.

For more details on the exclusive offers and events of 2025 Samsung Week, visit https://www.samsung.com/za/offer/samsung-week/

Samsung Care+ for the Galaxy Z Fold6 & Z Flip6: Your New Device, Protected

Mon, 21 Oct 2024 16:53:39 +0000

With the much anticipated Samsung Galaxy Z Fold6 and Z Flip6 now in stores, it’s reasonable for shoppers to expect an enhanced level of care tailored to the unique needs of foldable devices.

The Standard Samsung Care+ plan offers essential protection for your Samsung Galaxy device, including one claim within a year, coverage for both the inner and outer screen in case of damage, eligibility for battery replacement upon claim (subject to inspection), and repairs conducted by Samsung-authorized technicians using genuine Samsung parts.

Save R1000: Pay only R999 for 1 year screen protection

To provide customers with unparalleled peace of mind, Samsung is offering a significant discount on its Samsung Care+ plan for a limited time. From July 10-to-31 October 2024, Samsung Galaxy Z Fold6 and Z Flip6 owners can purchase a 12-month Standard Samsung Care+ plan for just R999, representing a substantial R1000 saving on the regular R1999 price. This offer is only valid for 30 days from the date of purchase. To activate, visit https://www.samsung.com/za/offer/samsung-care-plus/.

Customers can also opt for the Premium Samsung Care+ plan, offering expanded coverage beyond the Standard plan. This includes additional protection for the screen, motherboard, liquid damage, and battery replacement (subject to repair inspection). Customers have the flexibility to choose between a two or three-year plan and can select from either a one-time or monthly payment option, starting from R169 per month.

Buy the Samsung Galaxy Z Fold6 and Z Flip6 now and get an accessories voucher of up to R2000 (Terms and Conditions apply). Additionally, you could receive up to R15 000 when you trade in your qualifying device towards the purchase of your new Galaxy Z Fold6 or Z Flip6.

Get A Galaxy Of Care With Samsung Care+

Fri, 23 Jul 2021 16:55:14 +0000

JOHANNESBURG, South Africa – 23 July 2021 – Each Samsung device is designed to pioneering standards. However, accidents do happen. No matter how careful you are, you can accidentally damage your phone in many ways: dropping it on a hard surface, sitting on your phone when it’s in your back pocket, bumping into things while your phone is in your pocket or purse, etc. Thankfully, with Samsung Care+, your smartphone is covered for those unforeseen accidental damages¹. It’s also important to note that only Samsung original parts are used to repair your device and it’s done swiftly to get you back on your phone in no time.

What you enjoy with Samsung Care+

Up to 36 months Protection

Make up to 2 claims for accidental damage repairs within 36 months, and save with a low repair fee per claim. This is Care+ plan dependent.

Battery Replacement

Stay powered up with hassle-free battery replacements with each valid screen repair.

Hardware Repairs

Enjoy convenient repairs using genuine Samsung parts, from Samsung’s authorised service partners.

Software Coverage

If your phone is not working smoothly, Samsung will troubleshoot and fix the issue.

Payment Options

Samsung Care Plus offers once-off and debit order payment options.

Get cover from as little as R49 per month or R499 once off (Cover plans are device specific)

How to Register

Buying Care Plus is quick and can be done in 3 easy steps:

Firstly, purchase your new Galaxy device* and log onto https://www.samsung.com/za/offer/samsung-care-plus/ to buy Care Plus and find more product information.

Note: Your Care Plus purchase must be done within 30 days from device purchase

Secondly, click on the Buy Now button on the page ( Direct link https://www.samsungcareplus.com/za#!/). You will then need to select a Care Plus plan, register the new device IMEI* as well as banking details for payment.

Thirdly, once payment is made, your Care Plus plan is activated and you will now enjoy peace of mind on your Galaxy.

Alternatively, you can also register for Care Plus on Samsung members by clicking on the Care Plus Banner and follow the prompts.

You can now plan for the unplanned with accidental damage protection

Samsung Care+ is available in two options, Samsung Care+ Premium and Samsung Care+ Standard. Samsung Care+ Premium offers accidental damage protection to your entire Galaxy device,
where Samsung Care+ Standard offers screen and/or back glass protection only. Depending on your plan you can get up to two repairs as well as a free battery swap with each valid screen repair.

Samsung has also added its ‘Door to Door’ service, which makes Samsung Care+ even more appealing. It offers a convenient, hassle-free smartphone repair service for customers who require a smartphone repair, by providing another option to visiting a customer care centre². You can now opt to have your smartphone picked up from your home or business, repaired and returned with Samsung’s Door to Door service. This seamless service applies to repairs within 40km of a customer care centre.

For Samsung Care+ terms and conditions and to sign up, visit https://www.samsung.com/za/offer/samsung-care-plus/.

¹Terms and conditions apply:

Samsung Care+ can only be purchased within 30 days from device purchase date.
Samsung Care+ prices are subject to change without notice.
Once off payments can be made via straight or budget.

²A device repair service of R330 (both ways) is applicable. Terms and conditions apply.

Samsung Care+ Offers Peace of Mind to Galaxy Device owners through Accidental Damage Protection

Tue, 14 Jul 2020 16:09:52 +0000

JOHANNESBURG, South Africa – 14 July 2020 – Mobile devices are an integral part of our everyday lives from our social interactions to their role as tools for business. Clearly, technology has the power to connect people even during the lockdown. However, home or away, accidents do happen, and there are few things more inconvenient than a cracked or broken phone screen. This is a cost few people are prepared for, which is why Samsung has factored in the traditionally high costs associated with smartphone repairs and created Samsung Care+, a service plan that offers accidental damage protection to your Galaxy device. Samsung South Africa has created Samsung Care+, with pricing tailored to its devices from the popular Galaxy A Series to the latest pioneering devices – the Galaxy S20 Series and Galaxy Z Flip.

You can now plan for the unplanned with accidental damage protection

Each Samsung device is designed to stringent standards, however, unforeseen accidental damage can happen. With Samsung Care+, the applicable devices are covered for accidental damages. Samsung Care+ is available in two options, Samsung Care+ Premium and Samsung Care+ Standard. Samsung Care+ Premium offers accidental damage protection to your entire Galaxy device, where Samsung Care+ Standard offers screen and/or back glass protection only. Depending on your plan you can get up to two repairs as well as a free battery swap with each valid screen repair. You can get Samsung Care+ Standard for the latest devices such as the Galaxy S20 for a once-off fee of R1499 or R99 per month over 24 months. Samsung is currently offering Samsung Care+ Premium on promotion for the S20 range of devices at only R499 once-off till 31 July 2020. That’s a massive saving of R1499 This means protecting this incredible new device is so much easier. Samsung Care+ pricing for the Galaxy A Series starts from only R59pm or R499 once-off.

All Samsung Care+ service plans must be activated within 30 days from your device purchase date. For Samsung Care+ terms and conditions and to sign up, visit https://www.samsung.com/za/offer/samsung-care-plus/. It’s also important to note that only Samsung original parts are used to repair your device and it’s done swiftly to get you back on your phone in no time.

“Samsung has invested in human-centred technologies that allow customers to do so much more. This is why we created Samsung Care+. It gives customers the peace of mind of knowing that their device will be restored to the same superior level they purchased it. This is part of the Samsung ecosystem, which is focused on enhancing every part of the user journey. With 24/7 set-up assistance and remote access, walk-in assistance and access to Samsung experts, we are equipped to get devices repaired faster and better,” says Kagiso Khaole, Head: Content and Services at Samsung Africa.

The table indicates the Samsung Care+ pricing across the Galaxy range

*S20 R499 promotion ending on 31 July 2020

Terms and Conditions Apply.

Samsung Care+ Brings Even More Value to Galaxy A Series

Tue, 18 Feb 2020 17:25:31 +0000

JOHANNESBURG, South Africa – 18 February 2020 – Expanding on the popular Galaxy A Series, Samsung has released the Galaxy A71 and Galaxy A51. Built to bring meaningful innovations and awesome mobile experiences to everyone, the devices are packed with enhanced features: a longer-lasting battery to keep up with busy lifestyles, smarter cameras, and an Infinity-O display that gives an uninterrupted visual experience. South Africans are embracing the A Series as it offers flagship features at affordable prices. This commitment to value is now also available to those who want to protect their devices from unforeseen accidental damages and repairs. Samsung Care+ pricing starts from only R59pm to R75pm on the high end A Series devices. It is also available at a once-off cost starting from R749.

“The value offered through Samsung Care+ represents our ongoing mission to bring innovation to all. We know how integral the A Series is in the lives of Galaxy A users. They don’t just consume culture, they create it and the Samsung Care+ empowers them to continue doing so, even when life happens, “says Justin Hume, Director: Integrated Mobility at Samsung South Africa.

Samsung Care+ is available on Galaxy A Series devices from the entry A10 model right up to the high-end A80 model. The Samsung Care+ service contract covers users for 2 screen replacements over a 24-month period*. To be eligible for the offer, Samsung Care+ must be activated within 30 days from the purchase of the device.

*Terms and Conditions apply
https://www.samsung.com/za/mobile/samsung-care-plus/terms/

Put More Care into the Holiday Season

Tue, 03 Dec 2019 22:23:23 +0000

JOHANNESBURG, South Africa – 03 December 2019 – As the holiday season approaches, we dream of those carefree days with family and friends. It’s that time when we take countless pictures of magic moments. Of course, the easiest way to wipe the selfie smile of your face is a cracked screen or damaged phone. Fortunately, the Quick Repair Centres in Samsung Stores can repair devices within an hour, at selected stores, depending on the severity of the damage. In the blink of an eye, you’re ready to return to those family group pictures and getaway selfies.

“When life happens, our people will be there to assist. As a human-centred company, we are fully equipped to help customers get their device back as fast as possible and repaired in full working order,” says Cambridge Mokanyane, Chief Marketing Officer at Samsung South Africa.

Whether it’s a repair that’s required or general assistance, there are over 100 authorised support centres across South Africa as well as a very capable Customer Call Centre that can help. The staff is all fully trained and use Genuine Samsung Parts in all of their repairs of Samsung devices, tablets or wearables.

As always, Samsung is ready to help. Essentially, one number fixes it all – Samsung call centre: 0860 726 786. It’s the easy way to put more care into your holiday season.

Terms and conditions apply.

Screen Repairs Not Expensive After All with Samsung Care+

Mon, 25 Mar 2019 21:49:27 +0000

JOHANNESBURG, South Africa – 25 March, 2019 – In February, Samsung released the long awaited Galaxy S10 to stellar reviews. Clearly, the latest release in the Galaxy series has built on its incredible legacy in ways that have captured the imagination of the world. With 3 unrivalled devices, the Galaxy S10e, S10 and S10+, the range delivers a next-generation experience in the categories people care about most including ground-breaking innovations in display, camera and performance. This is undeniably a phone worth protecting which is why S10 users will appreciate the peace of mind of Samsung Care+. This highly beneficial extended service warranty is also available on the Samsung Galaxy S8, S8+, S9, S9+ and Note8 and Note9.

Each device is designed to pioneering standards. However, with Samsung Care+, the applicable devices are covered for those unforeseen accidental damages. It’s also important to note that only Samsung original parts are used to repair your device and it’s done swiftly to get you back on your phone in no time. With 103 Service Centres nationally.

What will the peace of mind cost?

Accidents do happen. Which is why Samsung has factored in the traditional costs associated with smartphone insurance to give you greater financial convenience. You can now get R10 000 worth of benefits when you add Samsung Care+ to your purchase of a Galaxy S10. For a once off cost of R499 you get two screen repairs, two battery replacements, free pick up and drop off service and access to a 24-hour Call Centre. This is 2 years of amazing benefits. To add to the value skilled technicians will also do a complimentary device ‘health check’ when its sent in, while ensuring that your device is updated to the latest software. Customers who pre-ordered their device by 17 March have until 17 April 2019 to take advantage of this offer. Once purchased, customers have 30 days to activate Samsung Care+ and enjoy the benefits. And there is even more value for customers who purchase their Galaxy S10 from DionWired during the current launch period. DionWired customers can enroll on Samsung Care+ for free and are only liable for screen and back repair costs, at a minimal fee, if needed.

Samsung has a 24-hour call centre on stand-by to assist customers who want to find out more about Samsung Care+. The centre can be contacted on: 0861 888 003 |
0860 726 786 . They can also register on the Samsung Members app or online at www.samsung.com/za/mobile/samsung-care-plus. Additional terms and conditions apply.