Initially launched with the Galaxy A56 5G, Galaxy A36 5G, Galaxy A26 5G, and later rolled out to the Galaxy A17 5G and Galaxy A17, Samsung SOS+ is extending the 12 month free-to-use, 24/7 emergency response access to include its latest flagship and foldable Galaxy models, ensuring that more Galaxy users can experience the added peace of mind that comes with round the clock emergency support.

Devices now supported include:

• Galaxy Z Series (Z Fold7, Z Flip7, Z Flip7 FE)
• Galaxy S Series (S25 Ultra, S25+, S25, S25 Edge, S25 FE)

Customers who purchase any of the eligible Galaxy devices from 1 November 2025 to 31 March 2026, on both pre-paid and post-paid (contract), will receive 12 months’ free access to private medical and armed response, courtesy of Samsung SOS+[3]. The access does not cover private in-hospital medical care, only emergency assistance to the hospital[4].

In an emergency, Samsung SOS+ instantly geolocates the user and dispatches the nearest private security or medical response unit. Access is simple and intuitive, and users can trigger support through the ICE (In Case of Emergency) list[5], the app, SMS, or a toll-free number.

Emergencies can strike without warning, from medical incidents to road accidents or security threats. Samsung SOS+ turns your Galaxy device into a smart, powerful emergency lifeline, combining communication, advanced location technology, and rapid response capabilities in one solution.

“At Samsung, we’re integrating safety into the everyday lives of our customers,” says Zahir Cajee, Mobile eXperience Lead: Product & Commercial at Samsung Africa. “We continue to push the boundaries of connected innovation, from Artificial Intelligence (“AI”)-powered mobile experiences to thoughtful, safety-led features like Samsung SOS+. This access reflects our ongoing commitment to enhancing everyday life through technology, ensuring our customers have access to real, reliable, and rapid emergency support when it matters most. With SOS+, help is always just a few taps away, giving users greater confidence and peace of mind.”

You can get the Samsung SOS+ eligible devices from Samsung authorised network operators, participating retail partners, Samsung App Shop, Samsung stores and online.

[1] To activate, you must install the Samsung Members app, find the SOS+ banner, and register on the linked AURA platform to complete the process. After registration, it’s recommended to also download the separate Samsung SOS+ app and save the toll-free number for full access to the emergency response service. 

[2] AURA has partnered with the best private security & medical companies across South Africa to ensure that you have help wherever you may be. AURA has a live coverage map to see specifically where the services cover you based on your location. AURA currently covers all population centres including all major cities, towns and even certain informal settlements.

[3] Terms and Conditions Apply. Offer has to be redeemed by 14 April 2026.

[4] Ts and Cs apply. SOS+ provides 12 months’ free access to private medical and armed response. SOS+ does not cover private in-hospital medical care.

[5] A pre-saved ICE list created by the user upon setup and registration.

JOHANNESBURG, South Africa – 30 August 2022 – Every year, in August, South Africa celebrates Women’s Month, and pay tribute to more than 20 000 women of all races and ages that marched to the Union Building on 9 August 1956, in protest against the extension of Pass Laws to women. The South African government has recently called for the country to celebrate Women’s Month in recognition of Women’s Rights and to usher in a future of equality, which Samsung has thrown in its full support for.

This Women’s Month, Samsung put some of their female-employee’s front and center in celebration of the role of females within the organization. In an effort to highlight the incredible value that each female Samsung employee has added to the company, certain female employees were paired up together in front of a camera to share their personal experiences and converse about the lessons they’ve learned and the wisdom they’ve gained throughout their careers.

Over the years, the company  has created various platforms including Samsung Women in Dialogue series, the Women Technical Programme and Women in Samsung Electronics (WISE) – intended to encourage discussions around gender equality, change the male-dominated landscape of the electronics industry and ensure that women contribute greatly to the country’s Fourth Industrial Revolution (4IR) objectives.

Samsung also decided to give one of their male leaders the chance to introduce the conversations so that not only women were celebrating women, but that men were celebrating and acknowledging women too. When the cameras started rolling, Samsung Consumer Electronics Director, Mike van Lier, described what an incredible privilege it is to have strong and driven women being part of the Samsung team, and how each female member brings new, fresh ideas to the company, creates a conducive and motivating dynamic to each department. Further inspires a more inclusive and diverse Samsung culture that allows for more meaningful opportunities for women in the workspace.

The atmosphere on set was charged with excitement and laughter as each pair stepped into the spotlight. In addition, while keeping the focus on the purpose of each interview – the celebration of women empowerment – Samsung’s ladies-of-honor showcased why Samsung will always celebrate women, stand by women empowerment, and why having women in the workplace is essential for company growth.

JOHANNESBURG, South Africa – 16 April, 2020 – In 2019, responding to the needs of its users, Samsung launched Samsung Members, a platform for customers to be in direct contact with experts from the brand and enjoy exclusive discounts, special promotions, raffles and tutorials, among many other contents. Today, once again thinking about offering the best possible experience, the company incorporates into the Community application, an intuitive space with useful content, designed for Samsung lovers to interact with each other and with the brand.

In Community, experts, fans and other members of this app can create and co-create content about different products to make the most of their functions. In addition, contests will be generated, talking about the diverse and fascinating interests of consumers and, above all, inviting the same community to propose topics of conversation.

Along this path, this new meeting point for Samsung users will have different categories:

With Galaxy
Gaming
Care+
Consumer Electronics
Promotions
Galaxy Gallery
Tips & Tricks

Users will not only be able to find interesting content and tips on these topics, but they will also be able to make inquiries, propose topics that they want to see in these sections in the future and interact with other people who have the same interests.

Regarding this launch, Cambridge Mokanyane, Chief Marketing Officer at Samsung South Africa expressed “This launch is intended to give added value to our consumers. Technology cuts across many aspects of our lives and it is important to know how to fully capitalise on what it can provide us in our day to day lives. The Samsung Members application allows you to enhance the Samsung experience among users and their products. It also allows them to enjoy exclusive discounts, special promotions, competitions, invitations to events and content such as “Tips & Tricks”. Now, they will also have the possibility to learn more about how Samsung’s innovation can make their lives easier, they can raise topics, chat with experts and participate in different events designed for them. It is an interactive space that reflects the spirit of its name: Community.”

Samsung Members is pre-installed on all company smartphones manufactured from 2017 and can be downloaded here