Samsung South Africa has entered into an exclusive partnership with DionWired, offering new Samsung Service desks for walk-in repairs in 24 of their DionWired stores. This is the latest approved channel for Samsung mobile and wearable repairs.
 

“These DionWired Stores are conveniently situated and easily accessible throughout the country and provide another avenue for any Samsung mobile device repairs and are interrelated to Samsung’s quick repair strategy,” says Richard Chetty, Director: Customer Services at Samsung South Africa.
 

This partnership, Chetty explains, further expands Samsung’s service reach and makes it easier for customers to get their cell phones, tablets or wearable mobile devices repaired if needed.
 

“Samsung offers a 2 year warranty on all cell phones purchased from authorised resellers in South Africa, such as DionWired. If customers with devices still under the 2 year warranty want to get immediate service, they may opt to take it to a DionWired Store to benefit from the quick repair service. Even if it is a contract phone purchased through a network operator, it can be repaired at a DionWired store under the Samsung warranty,” Chetty adds.
 

DionWired will host the Samsung Service Counters across the country and act as a quick repair facility. Samsung customers will have the ability to hand in any devices classified as ‘carry-ins’ at any of their stores. The DionWired service agents, specialise in attending to Samsung products and they continuously receive training updates at Samsung Academies countrywide.
 

By utilising the footprint of an already established and well known retailer across South Africa, Samsung is able to effectively extend its reach to its customers for a more accessible after-sales service experience.
 

“We are excited by the Samsung quick repair partnership as we embark on simplifying our customers’ lives through a bouquet of service offerings,” says Nazim Cassim, Managing Director of DionWired.
 

“Everything we do at Samsung is driven by excellence. We have an unfaltering commitment to develop the best products and offer the best after-sales service to our loyal customers. The establishment of the Samsung Service Desks within DionWired stores, is testament to keeping to this promise,” concludes Chetty.

Samsung Electronics South Africa has opened its latest Experience Store at the East Rand Mall in Boksburg. Samsung Experience Stores are designed to make shopping engaging and exciting, while at the same time putting Samsung’s innovative mobile technology right into the hands of customers. This means that the new store is ideal for the Samsung enthusiast and the discerning shopper alike.
 

Customers at the East Rand Mall can expect to view a wide range of Samsung mobile technologies at the new store, along with the complete eco-system of the company’s integrated mobile products. This includes not only the new Galaxy S7 and S7 edge, but also the exciting new Virtual Reality (VR) offering (Gear VR) and the collection of Samsung wearables, such as the new Gear S2 watch.
 

Dr. Michelle Potgieter, Director of Corporate Marketing and Communications at Samsung Electronics SA, explains that the store will allow Samsung to meet the demands of customers in the area. She adds that the numerous mobile devices on display will afford visitors the opportunity to interact with these devices in the store.
 

“By providing a first-hand tech interaction opportunity, coupled with professional advice and support from helpful Samsung specialists, we can ensure that consumers make the best informed decision to meet their mobile requirements,” she says.
 

This store will also complement the company’s extensive partner network and is yet another opportunity to expand the Samsung brand across the country. The store will offer consumers a premium shopping experience, following the latest design and retail trends.
 

“Our consumers’ needs are ever-evolving and it is important that we continue to grow with them. The opening of the East Rand Mall store demonstrates our commitment to delivering personalised services in addressing Samsung customers’ requirements,” Potgieter concludes.

Samsung Electronics Co., Ltd. has announced the opening of its latest Brand Store at Carnival City in Brakpan. The company’s Brand Stores function as premium channels that offer the latest in mobile and wearable products, visual display and audio devices, as well as digital and home appliances, all in one location.
 

Matthew Thackrah, Deputy Managing Director and Head of Consumer Electronics at Samsung Electronics South Africa explains that the company takes its obligations to the South African market very seriously.
 

“We view the sustained expansion of our footprint as a sure way of validating how important the local market is to our business. Samsung believes in investing in the South African economy and in playing a role in job creation,” he says.
 

The Brand Stores complement an extensive partner network, he continues, which serves to further grow the Samsung brand across the country.
 

The Carnival City Brand Store has been designed to be consumer-friendly, with the layout planned in such a way as to ensure the best possible customer interaction. The idea, says Thackrah, is to make it easier for customers to navigate the site in order to locate, view and purchase products.
 

“Furthermore, the store has various sections dedicated to specific product categories. In these zones, customers will have the opportunity to experience not only the look, but also the feel of our products. We know how much consumers enjoy a genuine hands-on experience with Samsung’s cutting edge technology and the various product zones in the store facilitate this.”
 

For those who want to learn more about their existing devices, he adds, helpful and friendly consultants are available in the customer training zone to offer both product demonstrations and expert advice. This is complemented by technical support staff who are able to provide a ‘Quick Repair Service’ for selected mobile devices. This service encompasses screen repairs, software updates and training.
 

“This latest addition to our retail environment further demonstrates our commitment to delivering innovative products and solutions to our consumers. Our consumers’ needs are ever-evolving and they continue to demand a more personal experience with their favourite electronics brand. The new Carnival City Brand Store will enable Samsung to cater even more effectively to these needs,” he concludes.