Samsung Electronics Australia has once again been recognised for its excellence in customer satisfaction, winning the Most Satisfied Customers award for Smartwatches and Fitness Trackers by Canstar Blue, Australia’s most trusted consumer comparison website, for the Samsung Galaxy Watch range. This award comes off the back of two other recent Canstar Blue wins for products in Samsung’s Mobile eXperience division, Most Satisfied Customers for Smartphones and Most Satisfied Customers for Tablets.

Canstar Blue surveyed Australians who had purchased a smartwatch or fitness tracker in the last 3 years to find out which brands provided the best experience[1]. Samsung received top marks and was the only brand surveyed to achieve a perfect rating of five out of five stars, across all categories – design, battery & charging performance, value for money, durability, and user friendliness.

Kylie Mason, Head of Wearables and Accessories at Samsung Electronics Australia said, “We are thrilled to receive this recognition from Canstar Blue and our customers. We understand that consumers today expect a lot of their smartwatches and we’re always innovating to meet and exceed to these expectations. Whether it’s the introduction of new ways to understand your health, improve your sleep and wellness, or much-loved design features like our rotating bezel, our focus is always on enhancing user experience.”

Commenting on the win, Tara Donnelly, Canstar Blue’s Utilities Editor said, “Canstar Blue’s customer satisfaction research in the Smartwatches & Fitness trackers category found that buyers consider Samsung’s signature Galaxy Watch range to be a great mix of style and functionality.

The Galaxy Watch series, offers advanced health tracking that rivals more fitness-focused brands, along with convenient communications and safety features. The range is also competitively priced when compared to other high-end wearables, so it’s no surprise that Aussies rate Samsung number one for smartwatch value.”

Recognising the consumer benefit of wearables to build healthier habits, stay up-to-date on notifications, and understand their wellbeing better, Samsung took its first steps into the smartwatch world over 10 years ago. Innovating on each iteration, its most recent releases, Galaxy Watch6 and Galaxy Watch6 Classic, pack a wealth holistic health offerings and powerful performance in a refined and sleek design. Created to help consumers more easily reach their wellness goals through features like personalised sleep and fitness coaching, the series solidifies the real consumer benefit offered by Samsung smartwatches.

The Canstar Blue Smartwatches and Fitness Trackers Most Satisfied Customers win comes soon after Samsung was also awarded Canstar Blue’s 2024 Most Satisfied Customers Award for Smartphones, announced the day before Galaxy Unpacked 2024 in January. A key moment for the company, Samsung unveiled the Galaxy S24 series which comes equipped with its ground breaking Galaxy AI[2] features. Marking a new era for smartphones, AI enriches nearly every experience on the Galaxy S24 series by enabling barrier-free communication, unlocking creativity with its ProVisual Engine, and setting a new standard for search.

Looking to the future, Samsung is excited to bring a new wearable health form factor to Australians with the Galaxy Ring. Set to simplify everyday wellness and support smarter and healthier living, the Galaxy Ring will provide greater options for users seeking to better understand their health and wellbeing.

To find out more about the Galaxy Watch6 and Galaxy Watch6 Classic series as well as other Galaxy devices, please visit: Samsung Newsroom Australia and Samsung.com.au.

[1] Canstar Blue surveyed more than 3,000 Australians, with over 500 confirming they had purchased a smartwatch or fitness tracker in the last three years.

[2] Fees may apply for AI features at the end of 2025. Samsung does not make any promises, assurances or guarantees as to the accuracy, completeness or reliability of the output provided by AI features. Samsung Account login may be required to use certain Samsung AI features.

Samsung Electronics Australia is today celebrating the honour of securing ‘Best TV Brand’ in Finder Australia’s 2023 Customer Satisfaction Awards[1]. Making history, 2023 marks Samsung’s fourth year holding the coveted title[2]; a winning streak no other TV brand has achieved.

To take out the top position, Samsung secured the highest scores against 11 competing brands – as rated by Australian consumers – in the following categories: Performance, Ease of use, Image quality, Features & Design, Value for money, and Overall experience.

According to Finder Australia’s Consumer Tech editor, Chris Jager, with high scores across the board, it’s no surprise that Samsung won Finder’s 2023 Customer Satisfaction Award in the TV category.

“Australians gave Samsung TVs 4.8 out of 5.0 for Image quality and Features & Design, and a 4.7 for Performance and Ease of use,” said Mr. Jager. “Ninety-three per cent of Samsung customers say they’d recommend a Samsung TV to a family member or friend which is a huge endorsement and should give those in the market for a new TV confidence to move forward with a purchase.”

For Samsung, the win is welcomed recognition of the brand’s continued efforts to bring the best home cinema experiences to Australians.

“The innovations we pack into our TVs are grounded in a deep understanding of what consumers are looking for today and what they might come to expect in the near-future,” said Jeremy Senior, Vice President – Consumer Electronics, Samsung Australia.

“Each year we strive to exceed our own standards of high performance, impeccable design, and value-led features while ensuring our TVs are intuitive to use and offer consumers the ability to further personalise through connectivity. We’re proud that our 2023 range does all this and more.”

Finder’s 2023 Customer Satisfaction Award win proudly sits alongside a host of independently rated TV accolades recently achieved by Samsung. These include Canstar Blue’s Most Satisfied Customers Awards for both TVs and Home Theatre Systems categories (consecutive wins across 2021 and 2022 in both categories[3]), and Mozo Australia’s 2022 People’s Choice Award for Outstanding Customer Satisfaction – Television. These awards come as Samsung celebrates 17 years as the No.1 Global TV Brand[4].

Highly commended: Finder’s hat tip to Samsung’s Refrigerators and Microwaves

Finder’s 2023 Customer Satisfaction Awards research also saw Samsung’s Refrigerator and Microwave ranges achieve Highly Commended accolades.

In the Refrigerator category, a whopping 97% of Samsung customers agree they would recommend a Samsung fridge to a family member or friend[5]. Samsung fridges scored 4.7 out of 5.0 for Ease of use, followed by a score of 4.6 for Overall experience, and Performance, and 4.5 for Value for money Product features, and Cleaning & maintenance[6].

Furthermore, 91% of Samsung customers agree they would recommend a Samsung microwave to a family member or friend[7], with the brand achieving 4.6 out of 5.0 for Performance, and 4.5 for Value for money, Cleaning & maintenance, and Overall experience.

For further information on Samsung’s range of consumer electronics products, visit: www.samsung.com.au/

To view further results from Finder Australia’s 2023 Customer Satisfaction Awards, visit: www.finder.com.au/finder-retail-awards

[1] Finder’s Retail Awards research, conducted by Dynata, November 2022-February 2023, n=737.

[2] Samsung won Finder’s ‘Best TV Brand’ Award in the following years: 2019/20, 2020/21, 2021/22, 2023. Finder moved to a flat year for 2023 (rather than dual year dates) which will be carried forward.

[3] Defined by Canstar as systems incorporating television, video and audio equipment including soundbars and audio party speakers.

[4] Source – Omdia, Jan-2023. Based on overall TV market share by manufacturer on an annual unit & revenue basis.

[5] Finder’s Retail Awards research, conducted by Dynata, November 2022-February 2023, n=630.

[6] Finder’s Retail Awards research, conducted by Dynata, November 2022-February 2023, n=630.

[7] Finder’s Retail Awards research, conducted by Dynata, November 2022-February 2023, n=863.

Samsung Electronics Australia has set a new benchmark for customer satisfaction, taking out Canstar Blue’s ‘2022 Most Satisfied Customers’ awards in both the Television and Home Theatre Systems[1] categories for a second consecutive year. With the Samsung Solar Cell remote also receiving a Canstar Blue 2022 Innovation Excellence Award due to its remarkable breakthrough in sustainability and convenience, Samsung is Canstar Blue’s most revered AV brand of the decade2.

As Australia’s most trusted consumer comparison site[2], Canstar Blue asked over 1,200 Australians who had purchased a television in the last two years, and approximately 250 Australians who had purchased a Home Theatre System in the past three years to rate the products on overall satisfaction, in addition to performance, user friendliness, features and functionality, value for money, and design.

The[3] revealed Samsung to be the only TV brand to achieve a five-star rating for performance, user friendliness, features and functionality, and design, ultimately achieving a perfect five-star score for overall satisfaction.

In the 2022 Home Theatre System survey[4],

Canstar Blue’s customer-rated accolades reinforce Samsung’s market leadership in the Audio-Visual sector, and the brand’s commitment to developing innovative technologies grounded by a deep understanding of the needs and passions of Australian consumers.

“Samsung is committed to listening to our consumers and delivering meaningful innovations that bring about real benefits that they can see, hear and experience. These Canstar scores reflect our efforts and we’re thrilled that our AV products are being so thoroughly enjoyed by Australians,” said Jeremy Senior, Vice-President- Consumer Electronics, Samsung Australia.

“Our success in Televisions and Home Theatre Systems comes from knowing that big screen picture quality is only part of the entertainment experience. Our sound innovation provides immersive three-dimensional audio experiences that matches cinematic viewing conditions, while our design-led thinking is enabling TVs and soundbars to blend in or elevate home décor. From portable projectors to large 8K displays and ultra-slim soundbars, Samsung provides Australians with options so they can find the right sound and display solution for their lifestyle.”

This year, Samsung – the[5] – expanded its TV line-up with the highly anticipated Samsung OLED, which has received highly positive recognition from both media and consumers in the local Australian market.

Samsung OLED joins the brand’s flagship Neo QLED 8K and 4K series, in addition to its award-winning Lifestyle TV portfolio of displays that features The Frame, The Sero, The Serif, and The Terrace. Samsung’s industry-celebrated The Freestyle[6] and The Premiere projectors offer Australians access to big screen entertainment anytime, anywhere thanks to their versatility in design and functionality without compromising on the incredible picture quality and immersive sound performance.

As the[7], Samsung’s 2022 Home Theatre audio range provides high performance soundbars for truly immersive cinematic experiences. The line-up includes the powerful Samsung Q-Series which tailors sound to listening spaces for multi-dimensional clarity. The Samsung B-Series offers maximum immersion by taking deep bass to the next level, while the Samsung S-Series wraps premium performance and World First Wireless True Dolby ATMOS & DTS Virtual:X in luxury lifestyle designs.

Samsung Sound Tower systems support Samsung’s audio range as multi-purpose entertainment hubs, ideal for those looking for powerful portable party solutions with bi-directional sound and LED lights.

Each product in Samsung’s TV and Home Theatre Systems line-up features Wi-Fi connectivity for connected convenience through Samsung’s SmartThings[8]. Furthermore, driven by a desire to help keep our planet clean for generations to come, each of Samsung’s current TV models come with Samsung’s award-winning Solar Cell remote, and Samsung’s innovative eco-packaging[9]. As the winner of Canstar Blue’s 2022 Innovation Award, aligning with the company’s vision – and the expectations of Australian consumers – to help make products more sustainable.

For two consecutive years, Canstar Blue’s surveys have affirmed Samsung’s commitment to meeting the changing needs of consumers. Samsung will continue to push the boundaries of innovation, including in areas of sustainability – which are not yet benchmarked by Canstar Blue customers – to keep the wider industry competitive to benefit Australian consumers.

For more information on Samsung’s 2022 TV and Home Theatre product suite, please visit the Samsung Electronics Australia website.

[1] Defined by Canstar as systems incorporating television, video and audio equipment including soundbars and audio party speakers.

[2] Canstar research, conducted by Qualtrics December 2021, n=1,075.

[3] Canstar Blue customer satisfaction research, conducted through Qualtrics’ online sample aggregation from ISO accredited panels. October 2022, n=1,225.

[4] Canstar Blue customer satisfaction research, conducted through Qualtrics’ online sample aggregation from ISO accredited panels. October 2022, n=249.

[5] 16 Years Global No.1 Source – Omdia, Jan 2022. Results are not an endorsement of Samsung. For more information, visit: https://news.samsung.com/my/samsung-named-no-1-global-tv-manufacturer-for-16-consecutive-years

[6] The Freestyle awarded 2022 Good Design Award Gold Accolade.

[7] Applied years (2014-2022) Futuresource Consulting. Source – Omdia, Jan-2021. Ranking in terms of shipments. Results are not an endorsement of Samsung.

[8] Each device must be connected to Wi-Fi or other wireless network. For interoperability through SmartThings, all the devices should be registered with a single Samsung Account.

[9] For more information, visit this blog on the Samsung Global newsroom: [Preserving Our Planet] ② Making TV Accessories More Sustainable – Samsung Global Newsroom

[10] Applied years (02/23/2022 – 02/23/2023) Environmental Claim Validation Procedure (ECVP) for Recycled Content, UL 2809 – Fifth Edition Report number – 259559-4210.