Perfect five-star scores: Samsung Awarded Canstar Blue’s 2022 Most Satisfied Customers for Televisions and Home Theatre Systems

• Samsung was the only brand to score a perfect ‘5-Stars’ for Overall Customer Satisfaction across both Televisions and Home Theatre Systems surveys .
• 2022 marks the second consecutive year that Samsung has won Canstar Blue’s Most Satisfied Customers for Televisions and Home Theatre Systems.
• Samsung is Canstar Blue’s most awarded AV brand of the decade, winning 7 Most Satisfied Customers awards since 2011

Samsung Electronics Australia has set a new benchmark for customer satisfaction, taking out Canstar Blue’s ‘2022 Most Satisfied Customers’ awards in both the Television and Home Theatre Systems[1] categories for a second consecutive year. With the Samsung Solar Cell remote also receiving a Canstar Blue 2022 Innovation Excellence Award due to its remarkable breakthrough in sustainability and convenience, Samsung is Canstar Blue’s most revered AV brand of the decade2.

As Australia’s most trusted consumer comparison site[2], Canstar Blue asked over 1,200 Australians who had purchased a television in the last two years, and approximately 250 Australians who had purchased a Home Theatre System in the past three years to rate the products on overall satisfaction, in addition to performance, user friendliness, features and functionality, value for money, and design.

The[3] revealed Samsung to be the only TV brand to achieve a five-star rating for performance, user friendliness, features and functionality, and design, ultimately achieving a perfect five-star score for overall satisfaction.

In the 2022 Home Theatre System survey[4],

Canstar Blue’s customer-rated accolades reinforce Samsung’s market leadership in the Audio-Visual sector, and the brand’s commitment to developing innovative technologies grounded by a deep understanding of the needs and passions of Australian consumers.

“Samsung is committed to listening to our consumers and delivering meaningful innovations that bring about real benefits that they can see, hear and experience. These Canstar scores reflect our efforts and we’re thrilled that our AV products are being so thoroughly enjoyed by Australians,” said Jeremy Senior, Vice-President- Consumer Electronics, Samsung Australia.

“Our success in Televisions and Home Theatre Systems comes from knowing that big screen picture quality is only part of the entertainment experience. Our sound innovation provides immersive three-dimensional audio experiences that matches cinematic viewing conditions, while our design-led thinking is enabling TVs and soundbars to blend in or elevate home décor. From portable projectors to large 8K displays and ultra-slim soundbars, Samsung provides Australians with options so they can find the right sound and display solution for their lifestyle.”

This year, Samsung – the[5] – expanded its TV line-up with the highly anticipated Samsung OLED, which has received highly positive recognition from both media and consumers in the local Australian market.

Samsung OLED joins the brand’s flagship Neo QLED 8K and 4K series, in addition to its award-winning Lifestyle TV portfolio of displays that features The Frame, The Sero, The Serif, and The Terrace. Samsung’s industry-celebrated The Freestyle[6] and The Premiere projectors offer Australians access to big screen entertainment anytime, anywhere thanks to their versatility in design and functionality without compromising on the incredible picture quality and immersive sound performance.

As the[7], Samsung’s 2022 Home Theatre audio range provides high performance soundbars for truly immersive cinematic experiences. The line-up includes the powerful Samsung Q-Series which tailors sound to listening spaces for multi-dimensional clarity. The Samsung B-Series offers maximum immersion by taking deep bass to the next level, while the Samsung S-Series wraps premium performance and World First Wireless True Dolby ATMOS & DTS Virtual:X in luxury lifestyle designs.

Samsung Sound Tower systems support Samsung’s audio range as multi-purpose entertainment hubs, ideal for those looking for powerful portable party solutions with bi-directional sound and LED lights.

Each product in Samsung’s TV and Home Theatre Systems line-up features Wi-Fi connectivity for connected convenience through Samsung’s SmartThings[8]. Furthermore, driven by a desire to help keep our planet clean for generations to come, each of Samsung’s current TV models come with Samsung’s award-winning Solar Cell remote, and Samsung’s innovative eco-packaging[9]. As the winner of Canstar Blue’s 2022 Innovation Award, aligning with the company’s vision – and the expectations of Australian consumers – to help make products more sustainable.

For two consecutive years, Canstar Blue’s surveys have affirmed Samsung’s commitment to meeting the changing needs of consumers. Samsung will continue to push the boundaries of innovation, including in areas of sustainability – which are not yet benchmarked by Canstar Blue customers – to keep the wider industry competitive to benefit Australian consumers.

For more information on Samsung’s 2022 TV and Home Theatre product suite, please visit the Samsung Electronics Australia website.

[1] Defined by Canstar as systems incorporating television, video and audio equipment including soundbars and audio party speakers.

[2] Canstar research, conducted by Qualtrics December 2021, n=1,075.

[3] Canstar Blue customer satisfaction research, conducted through Qualtrics’ online sample aggregation from ISO accredited panels. October 2022, n=1,225.

[4] Canstar Blue customer satisfaction research, conducted through Qualtrics’ online sample aggregation from ISO accredited panels. October 2022, n=249.

[5] 16 Years Global No.1 Source – Omdia, Jan 2022. Results are not an endorsement of Samsung. For more information, visit: https://news.samsung.com/my/samsung-named-no-1-global-tv-manufacturer-for-16-consecutive-years

[6] The Freestyle awarded 2022 Good Design Award Gold Accolade.

[7] Applied years (2014-2022) Futuresource Consulting. Source – Omdia, Jan-2021. Ranking in terms of shipments. Results are not an endorsement of Samsung.

[8] Each device must be connected to Wi-Fi or other wireless network. For interoperability through SmartThings, all the devices should be registered with a single Samsung Account.

[9] For more information, visit this blog on the Samsung Global newsroom: [Preserving Our Planet] ② Making TV Accessories More Sustainable – Samsung Global Newsroom

[10] Applied years (02/23/2022 – 02/23/2023) Environmental Claim Validation Procedure (ECVP) for Recycled Content, UL 2809 – Fifth Edition Report number – 259559-4210.