Samsung Electronics Australia has once again been recognised for its excellence in customer satisfaction, winning the Most Satisfied Customers award for Smartwatches and Fitness Trackers by Canstar Blue, Australia’s most trusted consumer comparison website, for the Samsung Galaxy Watch range. This award comes off the back of two other recent Canstar Blue wins for products in Samsung’s Mobile eXperience division, Most Satisfied Customers for Smartphones and Most Satisfied Customers for Tablets.

Canstar Blue surveyed Australians who had purchased a smartwatch or fitness tracker in the last 3 years to find out which brands provided the best experience[1]. Samsung received top marks and was the only brand surveyed to achieve a perfect rating of five out of five stars, across all categories – design, battery & charging performance, value for money, durability, and user friendliness.

Kylie Mason, Head of Wearables and Accessories at Samsung Electronics Australia said, “We are thrilled to receive this recognition from Canstar Blue and our customers. We understand that consumers today expect a lot of their smartwatches and we’re always innovating to meet and exceed to these expectations. Whether it’s the introduction of new ways to understand your health, improve your sleep and wellness, or much-loved design features like our rotating bezel, our focus is always on enhancing user experience.”

Commenting on the win, Tara Donnelly, Canstar Blue’s Utilities Editor said, “Canstar Blue’s customer satisfaction research in the Smartwatches & Fitness trackers category found that buyers consider Samsung’s signature Galaxy Watch range to be a great mix of style and functionality.

The Galaxy Watch series, offers advanced health tracking that rivals more fitness-focused brands, along with convenient communications and safety features. The range is also competitively priced when compared to other high-end wearables, so it’s no surprise that Aussies rate Samsung number one for smartwatch value.”

Recognising the consumer benefit of wearables to build healthier habits, stay up-to-date on notifications, and understand their wellbeing better, Samsung took its first steps into the smartwatch world over 10 years ago. Innovating on each iteration, its most recent releases, Galaxy Watch6 and Galaxy Watch6 Classic, pack a wealth holistic health offerings and powerful performance in a refined and sleek design. Created to help consumers more easily reach their wellness goals through features like personalised sleep and fitness coaching, the series solidifies the real consumer benefit offered by Samsung smartwatches.

The Canstar Blue Smartwatches and Fitness Trackers Most Satisfied Customers win comes soon after Samsung was also awarded Canstar Blue’s 2024 Most Satisfied Customers Award for Smartphones, announced the day before Galaxy Unpacked 2024 in January. A key moment for the company, Samsung unveiled the Galaxy S24 series which comes equipped with its ground breaking Galaxy AI[2] features. Marking a new era for smartphones, AI enriches nearly every experience on the Galaxy S24 series by enabling barrier-free communication, unlocking creativity with its ProVisual Engine, and setting a new standard for search.

Looking to the future, Samsung is excited to bring a new wearable health form factor to Australians with the Galaxy Ring. Set to simplify everyday wellness and support smarter and healthier living, the Galaxy Ring will provide greater options for users seeking to better understand their health and wellbeing.

To find out more about the Galaxy Watch6 and Galaxy Watch6 Classic series as well as other Galaxy devices, please visit: Samsung Newsroom Australia and Samsung.com.au.

[1] Canstar Blue surveyed more than 3,000 Australians, with over 500 confirming they had purchased a smartwatch or fitness tracker in the last three years.

[2] Fees may apply for AI features at the end of 2025. Samsung does not make any promises, assurances or guarantees as to the accuracy, completeness or reliability of the output provided by AI features. Samsung Account login may be required to use certain Samsung AI features.

Samsung Electronics Australia is today celebrating the honour of securing ‘Best TV Brand’ in Finder Australia’s 2023 Customer Satisfaction Awards[1]. Making history, 2023 marks Samsung’s fourth year holding the coveted title[2]; a winning streak no other TV brand has achieved.

To take out the top position, Samsung secured the highest scores against 11 competing brands – as rated by Australian consumers – in the following categories: Performance, Ease of use, Image quality, Features & Design, Value for money, and Overall experience.

According to Finder Australia’s Consumer Tech editor, Chris Jager, with high scores across the board, it’s no surprise that Samsung won Finder’s 2023 Customer Satisfaction Award in the TV category.

“Australians gave Samsung TVs 4.8 out of 5.0 for Image quality and Features & Design, and a 4.7 for Performance and Ease of use,” said Mr. Jager. “Ninety-three per cent of Samsung customers say they’d recommend a Samsung TV to a family member or friend which is a huge endorsement and should give those in the market for a new TV confidence to move forward with a purchase.”

For Samsung, the win is welcomed recognition of the brand’s continued efforts to bring the best home cinema experiences to Australians.

“The innovations we pack into our TVs are grounded in a deep understanding of what consumers are looking for today and what they might come to expect in the near-future,” said Jeremy Senior, Vice President – Consumer Electronics, Samsung Australia.

“Each year we strive to exceed our own standards of high performance, impeccable design, and value-led features while ensuring our TVs are intuitive to use and offer consumers the ability to further personalise through connectivity. We’re proud that our 2023 range does all this and more.”

Finder’s 2023 Customer Satisfaction Award win proudly sits alongside a host of independently rated TV accolades recently achieved by Samsung. These include Canstar Blue’s Most Satisfied Customers Awards for both TVs and Home Theatre Systems categories (consecutive wins across 2021 and 2022 in both categories[3]), and Mozo Australia’s 2022 People’s Choice Award for Outstanding Customer Satisfaction – Television. These awards come as Samsung celebrates 17 years as the No.1 Global TV Brand[4].

Highly commended: Finder’s hat tip to Samsung’s Refrigerators and Microwaves

Finder’s 2023 Customer Satisfaction Awards research also saw Samsung’s Refrigerator and Microwave ranges achieve Highly Commended accolades.

In the Refrigerator category, a whopping 97% of Samsung customers agree they would recommend a Samsung fridge to a family member or friend[5]. Samsung fridges scored 4.7 out of 5.0 for Ease of use, followed by a score of 4.6 for Overall experience, and Performance, and 4.5 for Value for money Product features, and Cleaning & maintenance[6].

Furthermore, 91% of Samsung customers agree they would recommend a Samsung microwave to a family member or friend[7], with the brand achieving 4.6 out of 5.0 for Performance, and 4.5 for Value for money, Cleaning & maintenance, and Overall experience.

For further information on Samsung’s range of consumer electronics products, visit: www.samsung.com.au/

To view further results from Finder Australia’s 2023 Customer Satisfaction Awards, visit: www.finder.com.au/finder-retail-awards

[1] Finder’s Retail Awards research, conducted by Dynata, November 2022-February 2023, n=737.

[2] Samsung won Finder’s ‘Best TV Brand’ Award in the following years: 2019/20, 2020/21, 2021/22, 2023. Finder moved to a flat year for 2023 (rather than dual year dates) which will be carried forward.

[3] Defined by Canstar as systems incorporating television, video and audio equipment including soundbars and audio party speakers.

[4] Source – Omdia, Jan-2023. Based on overall TV market share by manufacturer on an annual unit & revenue basis.

[5] Finder’s Retail Awards research, conducted by Dynata, November 2022-February 2023, n=630.

[6] Finder’s Retail Awards research, conducted by Dynata, November 2022-February 2023, n=630.

[7] Finder’s Retail Awards research, conducted by Dynata, November 2022-February 2023, n=863.

Samsung Electronics Australia is continuing to set a new standard of customer satisfaction with recognition from Canstar Blue for the Most Satisfied Customers award for the Smartphone category. This follows its distinction in TV and Home Theatre Systems categories for the second consecutive year.

As Australia’s most trusted consumer comparison site, Canstar Blue polled over 1,300 Australians who had purchased a smartphone in the last two years to rate the products on overall satisfaction, including user friendliness, design, durability, value for money, camera quality, and battery and charging performance.

Demonstrative of its categorical leadership, the survey revealed Samsung as the only smartphone brand to take home a five-star customer rating in all seven categories, with participants attesting to the stylish functionality and reliability of the devices in a bid to determine overall satisfaction.

“While some competitors focus only on high-end handsets, Samsung’s wide range of Galaxy smartphones cater to high-end, mid-range and lower-budget phone users, without sacrificing quality features and specifications,” said Tara Donnelly, Canstar Blue’s Utilities Editor.

“Customers also gave Samsung a full five stars for design, camera quality, user friendliness, and for battery and charging, highlighting the all-round impressive performance delivered by the brand’s line-up of devices.”

The Canstar Blue accolade establishes a new benchmark for customer satisfaction.

“At Samsung, we strive to be the best in every element of the consumers Samsung experience. To be awarded this honour by Canstar Blue is truly humbling and I can promise we have an exciting journey ahead for our vastly growing Australian Samsung family,” said Garry McGregor, Vice President of Mobile Experience at Samsung Electronics Australia.

“Australia is a formative market for Samsung globally. Global trends get set in this market, as a country that is relatively dependent our connected technologies. As such, this award gets recognition not just here but across the globe.”

“We’re proud to offer such a compelling line-up that suits customers’ needs. Our rapid growth draws on our experience in furthering technological innovation in the smartphone category, but also our establishment of an entirely new category with Foldables, which has now segued into the mainstream

Today, the Samsung Galaxy ecosystem of connected products includes its suite of smartphones and wearables, offering more pairing options than ever before for added convenience. From its flagship Galaxy S range and innovative Galaxy Z range to the accessible Galaxy A range, there’s a device fit for everyone.

Recently, Samsung shared its Galaxy Unpacked invitation, which teases the unveiling of the new Galaxy S Series on 2 February. The brand’s premium flagship range, the S Series, features the most powerful performance and professional features available on a Galaxy smartphone. The S Series illustrates the leaps Samsung have made in mobile technology, setting a new standard for what a smartphone can be.

In 2019, Samsung introduced its ground-breaking Foldables category with the Galaxy Z Series, marking a pivotal market milestone that elevated the industry standard. Offering two unique foldable devices, the Z Flip series redefines the art of self-expression through a powerful design that slips right into your back pocket – whereas the Z Fold series offers the ultimate Foldable experience, serving as a durable powerhouse of productivity, offering an unrivalled viewing and multitasking experience. Both provide a seamless, versatile experience, with new ways to enrich interactions through personalisation and customisation options.

Centred around accessibility, the Galaxy A Series brings exceptional tech to consumers at great value. Ranging between $329 and $799, the A Series leads the democratisation of Galaxy innovations to give everyone the power to create, connect and thrive – regardless of their budget.

For more information on the Samsung mobile product suite, visit the Samsung Australia smartphones website.

Samsung has been announced as a joint winner of Canstar Blue’s 2021 Customer Satisfaction Award for televisions.

Canstar Blue asked over 1,200 consumers who purchased a television in the last two years to rate them on overall satisfaction, as well as picture quality, value for money, sound quality, ease of use, design and smart compatibility.

Samsung was awarded a five-star rating for four out of seven consumer rating metrics including overall satisfaction, picture quality, design/appearance, and smart compatibility, along with a four-star rating for value for money, sound quality, and ease of use.

Jeremy Senior, Vice President of Consumer Electronics at Samsung Australia comments:

“Today, we expect more from our TVs. From bringing families together to escapism, work and play, the TV experience continues to evolve with the times. Australians are looking for bigger screens, more immersive sound and an easy to use Smart TV platform. To meet and even exceed customer expectations in these areas ultimately drives our product innovation year-on-year.

We want all of our customers to be fully satisfied with the Samsung TV experience, which is why we continue to offer an array of sizes and models, including our unrivalled lifestyle range to ensure there is choice for every household.

We are honoured to be awarded by Canstar Blue for the 2021 Customers Satisfaction Award for TV in Australia. Samsung has been the global leader in TV for the past 15 years[1] and to hear such positive experiences from our customers is a testament to our commitment to them.”

Canstar Blue’s research found that the most prominent reason for Australians looking to purchase a new TV was the need to upgrade to a Smart TV. The award and results of Canstar Blue’s survey, reaffirms Samsung’s commitment to meeting the changing needs of consumers.

This year, Samsung launched its latest innovation in TV technology, Neo QLED 8K and has since gone on to receive positive recognition from both media and consumers in the local Australian market.

With consumers increasingly looking for televisions that not only output excellent picture quality, but also feature elegant design, Samsung’s portfolio is well placed to meet a wide range of consumer needs.

[1] Ranking based on market share by revenue data released by Omdia.