Samsung Electronics America has secured #1 rankings in TVs for overall customer satisfaction and #1 in home appliance service experience for the second year in row in the 2024 American Customer Satisfaction Index (ACSI®) survey. Samsung TVs also achieved #1 in product quality, service quality and service experience.¹

Samsung research shows that 90% of TV buyers and 94% of home appliance shoppers are more likely to choose a brand known for strong customer service² — a trust that Samsung has built through consistent commitment to customer care. Building on this trust, Samsung is leading the way in designing AI-enabled products that enhance consumers’ lives, with the cutting-edge Samsung Care team ready to assist when the unexpected happens.

“We’re proud to be consistently recognized by our customers in the ACSI survey, a testament to the improvements we have made to the end-to-end customer experience,” said Mark Williams, Vice President of Customer Care at Samsung Electronics America. “We know that when your TV or appliance isn’t working, you want it fixed quickly, the first time. That is why we’ve invested in AI and digital care innovations, best-in-class training, efficient parts distribution and expanding our Samsung Beyond Boundaries,³ program to provide more customers with quality care in the US.”

Samsung TVs: Excellence in Picture and Sound Quality, Value and More

Samsung received recognition from its customers across several categories for its cutting-edge TVs, powered by AI. This includes #1 rankings in overall quality, picture quality, and sound quality — a clear testament to our continued leadership and innovation.

With AI at its core, the 2024 lineup delivers several value-add features that only Samsung can provide, demonstrated by a #1 ranking in value. This includes AI Upscaling,⁴ which can transform even lower-resolution content — like old movie classics — into stunning 4K and 8K, and Samsung Gaming Hub,⁵ letting you experience the best of gaming all in one place, no console required. With Tizen OS, you can stream all of your favorite video services and access Samsung TV Plus, which provides 2,700+ free channels, including 400+ premium channels — all for free.

In a world that is more connected than ever before, Samsung TVs users can effortlessly enjoy entertainment knowing their devices are ranked #1 for connectivity. With seamless access to SmartThings, you can use your TVs as an IoT hub to easily connect and manage devices. Powered by Knox, only Samsung TVs deliver added peace of mind that your personal data is secured across your connected devices while you watch.⁶

Samsung TVs also earned #1 rankings for ease of use, exterior design and durability. From sustainability-forward packaging and improved energy efficiency to accessibility features — the TV lineup is intentionally designed to elevate your home entertainment experience.

Samsung Home Appliances: Leading Customer Satisfaction

Samsung achieved best-in-class rankings for refrigerators⁷ and washing machines, and leads in appliances with top scores for service experience, ease of arranging service, technician courtesy, helpfulness and timely repairs. These top rankings reflect the confidence consumers place in Samsung’s AI-enabled products to enhance and simplify their lives.

Our latest AI-powered Bespoke appliances were designed to deliver enhanced performance, helping you do more with less effort. The Bespoke Refrigerator with AI Family Hub+ with AI Vision Inside recognizes 33 different food items as they’re added or removed from the fridge, using an internal camera and ‘Vision AI’ technology.⁸ The Bespoke AI Laundry Combo All-in-One takes the guesswork out of cycle selection by intelligently adjusting washing and drying time and energy.⁹ The AI Home touchscreen LCD Display simplifies cycle and setting selection while managing other connected Samsung devices. And with SmartThings, the #1 mobile app for appliances according to ACSI,¹⁰ AI-equipped devices seamlessly connect, offering smarter home management and easier control.¹¹

Empowering Customers with Seamless, Next-Generation Care

Samsung Care continuously invests in ways to give customers choices and easy options for high-quality, convenient care on their terms. Paving the way in next-generation care, Samsung has continued to invest in AI-powered tools to help Care experts resolve issues even faster. Interactive Voice Response (IVR) is one such tool, using AI¹² to identify the customer’s intent, product, and issue, ensuring they are routed to the right agent with valuable insights before the call even begins. IVR can also text customers the two nearest Walk-In Service or Authorized Repair Centers based on their zip code and send a link to book an appointment, making the process even smoother.

With connected solutions for home appliances, Samsung makes proactive and preventative care simple and accessible. For example, consumers can use the Home Care service in the SmartThings app, which uses AI to automatically detect and troubleshoot issues. If an error code appears, customers receive an alert with step-by-step instructions for a quick home fix. If further assistance is needed, they can chat with a care professional, schedule a repair with a Samsung-certified technician, or even order replacement parts, like water filters, directly through the app.

Samsung provides 99.9%¹³ of the U.S. with convenient Care coverage for TVs and home appliances. Even in rural areas, people can access next-level care via Samsung Beyond Boundaries. Customers within a 4-hour radius of a Samsung Care Center can receive at-home repairs.

Looking for more news or need additional support from the Samsung Care Team? Visit the Samsung Care YouTube Channel, check out the Samsung Members App and Samsung Communities or text us any time by messaging 1-800-SAMSUNG to start a conversation with a Samsung Care Pro.

About the American Customer Satisfaction Index (ACSI®) Survey
The American Customer Satisfaction Index Survey (ACSI) is the nation’s only cross-industry measure of customer satisfaction. Since 1994, the survey has been recognized as a leader in analyzing consumer sentiment about the products and services used most often. The ACSI Index surveys customers on their own consumer electronics experiences and identifies industry leaders for excellence, based on customer feedback regarding service repair, product durability, and warranty coverage.
Between July 2023 and June 2024, the ACSI Household Appliance and Electronics Study surveyed over 5,100 U.S. consumers who recently purchased appliances from leading manufacturers to evaluate the quality of their experiences in a variety of categories. Between July 2023 and June 2024, the ACSI TV Study surveyed over 6,000 U.S. consumers who recently purchased TVs from leading manufacturers to evaluate the quality of their experiences in a variety of categories.
Source: 2024 ACSI® Surveys of customers rating their appliance manufacturer and TV manufacturer. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. For more about ACSI, visit www.theacsi.org.

The Corporate Commitment Award builds on a strong and mutually beneficial relationship between Samsung and the EPA ENERGY STAR program – a relationship that has led Samsung to receive eight Partner of the Year – Sustained Excellence awards since 2013. “Samsung is committed to helping mitigate climate change through our products, practices, and operations, especially in the area of energy efficiency,” said KS Choi, President and CEO, Samsung Electronics North America. “We are extremely honored to receive this rare and prestigious award and commit to continuing to raise the bar on energy efficiency as an important part of tackling climate change.”

Through continuous efficiency improvements and changes in distribution, manufacturing, repair and recycling, Samsung is reducing the impact of the devices that customers love and demand. Since 2009, Samsung product efficiency improvements have enabled customers to avoid an estimated 270 million metric tons of CO2 emissions through the use of Samsung products. Those reductions are more than double the amount of GHG emissions that were required to manufacture those products over the same time period. In 2020, Samsung had 303 ENERGY STAR base models, including 100% of tablets, front-load washers and dishwashers, 86% of refrigerators, 78% of top-load washers and 54% of dryers that are ENERGY STAR certified.* Moreover, Samsung advances energy efficiency through innovative cutting-edge products such as our next-generation refrigeration products, which earned the Emerging Technology Award for Advanced Adaptive Compressors in 2020.

Samsung is also committed to reducing the climate impact of its operations and supply chain. Following through on a commitment made in 2018, Samsung uses 100% renewable energy to power its worksites in the US, China and Europe. As a result, Samsung ranks among the top in EPA’s Green Power Partnership program. Furthermore, Samsung partnered with EPA in contributing to the development of the innovative new ENERGY STAR Tenant Space program for energy management improvements by tenants in leased building space, driving the industry forward on efficiency. Samsung 837, the Global Marketing Center for Excellence in New York City, the Samsung Solutions Center in Washington DC, the customer contact center in Simpsonville, SC and Samsung locations in Plano, TX are all ENERGY STAR or Tenant Space recognized. This partnership demonstrates that we are committed to reducing the environmental footprint of our office spaces in addition to our products.

“We are beyond thrilled to receive this tremendous honor from the EPA,” said Mark Newton, Head of Corporate Sustainability for Samsung Electronics America. “We will continue to advance our sustainability efforts across the country as it is more important than ever to support initiatives that mitigate climate change and commit to business practices that will ensure a healthy future for all to enjoy.”

“ENERGY STAR award-winning partners are showing the world that delivering real climate solutions makes good business sense and promotes job growth,” said EPA Administrator Michael S. Regan. “Many of them have been doing it for years, inspiring all of us who are committed to tackling the climate crisis and leading the way to a clean energy economy.”

While the ENERGY STAR Corporate Commitment award is a cumulative recognition of a company’s accomplishments, it is also a call to action – driving the awardee to keep pushing forward and setting a benchmark for other industry players to meet. Samsung is committed to continuing its impactful partnership with the EPA and ENERGY STAR in the years to come and looks forward to collaborating with industry peers and competitors to effect change through energy efficiency and mitigate the threat of climate change.

*applies to current Samsung devices sold in the U.S.

Samsung Electronics America is proud to announce it has received the 2020 ENERGY STAR Partner of the Year Sustained Excellence Award for continued leadership and superior contributions to the Environmental Protection Agency’s (EPA) ENERGY STAR program. The award recognizes EPA partner businesses and organizations in good standing that demonstrate superior leadership, innovation, and commitment to environmental protection through energy efficiency and ENERGY STAR.

This is Samsung’s 12^th Partner of the Year recognition and 7^th time achieving the Sustained Excellence Award for its environmental stewardship exhibited through producing energy-efficient appliances and technology as well as for engaging customers, employees and students about the value of environmental protection and energy savings. For Samsung, ENERGY STAR is also a symbol of economic development and investment in the U.S. manufacturing base. At the state-of-the-art facility in Newberry, SC, every washer produced is ENERGY STAR-certified. This includes innovative front load and top load machines that not only save energy but deliver time savings, increased capacity, stronger cleaning performance and stylish design.

“Samsung takes its responsibility to care for our communities and environment seriously and values our partnership with ENERGY STAR,” said Shane Higby, Vice President for Home Appliance Product Marketing at Samsung Electronics America. “While many of the company’s efforts around energy efficiency are focused on manufacturing of home appliances, our work also extends to product training efforts as well as investments in environmental education initiatives. Samsung remains committed to energy efficiency innovation while minimizing our environmental impact.”

As of 2019, 33 of Samsung’s products were designated by the EPA as Most Efficient. Including savings driven by ENERGY STAR certification, overall product efficiency improvements have helped our customers avoid an estimated 243 million tons of CO2 emissions through the use of Samsung products since 2009.

In 2016, Samsung also won the ENERGY STAR Emerging Technology Award for Innovative Refrigerant Systems and in 2013, Samsung won the ENERGY STAR Emerging Technology Award for Advanced Clothes Dryers.

“I salute the 2020 ENERGY STAR award winners,” said Anne Idsal, EPA Principal Deputy Assistant Administrator for Air and Radiation. “These leaders demonstrate how energy efficiency drives economic competitiveness in tandem with environmental protection.”

The highest honor among ENERGY STAR awards is the ENERGY STAR Partner of the Year—Sustained Excellence Award. EPA presents the Sustained Excellence Award to partners that have already received ENERGY STAR Partner of the Year recognition for a minimum of two consecutive years and have gone above and beyond the criteria needed to qualify for recognition. Winners hail from small, family-owned businesses to Fortune 500 organizations—representing energy-efficient products, services, new homes, and buildings in the commercial, industrial, and public sectors.

For a complete list of 2020 winners and more information about ENERGY STAR’s awards program, visit energystar.gov/awardwinners.

The Green Power Leadership Award recognizes America’s leading businesses, organizations, programs, and individuals for their outstanding commitment and achievement in significantly advancing the development of green power sources. Samsung was one of seventeen organizations nationwide to receive the Green Power award.

As of 2018, Samsung 837, located in New York City is ranked among all ENERGY STAR buildings with a score of 99/100.

“We are honored by this prestigious Green Power Leadership recognition from the U.S. Environmental Protection Agency,” said Mark Newton, Head of Corporate Sustainability, Samsung Electronics North America. “As demonstrated by our expanded use of green power, Samsung is focused on protecting our planet and doing our part as a global environmental steward to reduce our environmental impact and increase the deployment of renewable energy technologies. We strive to use our business to initiate change in our company, the industry and beyond.”

From 2017 to 2018, Samsung Electronics America, Samsung Austin Semiconductor, LLC, and Samsung Semiconductor increased their green power usage over 56 percent through a purchase of Renewable Energy Credits (RECs) from wind farms as well as a rooftop solar array.

Samsung is a proud partner of the EPA’s Green Power Partnership (GPP), a voluntary program that helps increase green power use among organizations to advance the American market for green power. Samsung is No. 8 on EPA’s National Top 100 Partners list and No. 6 on the Top 30 Tech and Telecom Partners list. Each list highlights EPA Green Power Partners using the most renewable energy annually as of July 2019.

In June 2018, Samsung announced its goal to source 100 percent renewable energy for energy used in its establishments – factories, office buildings and operational facilities – in the U.S., Europe and China by 2020. This goal is rooted in Samsung’s mission to serve as a global environmental steward, reduce its environmental footprint, and contribute to the advancement of the voluntary green power market.

Samsung Semiconductor’s solar array produces 800,000 kWh of green power annually.

From 2017 to 2018, Samsung Electronics America, Samsung Austin Semiconductor, LLC, and Samsung Semiconductor increased their green power usage over 56 percent from 792,096,012 kWh to 1,236,305,518 kWh through a purchase of Renewable Energy Credits (RECs) from wind farms as well as a rooftop solar array. This green power use, which is equivalent to the electricity use of approximately 115,000 average American homes annually, represents 100 percent of the total power needs of Samsung Electronics America, Samsung Austin Semiconductor and Samsung Semiconductor. As part of their green power use, Samsung Semiconductor invested in a new rooftop solar array at its San Jose, CA campus, producing 800,000 kWh annually.

For more information on the company’s ongoing corporate sustainability initiatives, which includes driving improvements across all areas of business, please visit:

• Samsung Electronics America: https://www.samsung.com/us/aboutsamsung/sustainability/strategy/
• Samsung Austin Semiconductor: https://www.samsung.com/us/sas/Sustainability/Approach
• Samsung Electronics’ 2019 Sustainability Report

On April 9, for the sixth year, Samsung Electronics America received the highest honor in the ENERGY STAR Awards category, the U.S. Environmental Protection Agency’s (EPA) 2019 ENERGY STAR® Partner of the Year – Sustained Excellence Award.

The achievement highlights Samsung’s continued efforts in sustainability and the company’s strategic undertaking of various projects in partnership with ENERGY STAR, the first of which was a 12 percent increase in the number of ENERGY STAR-certified products, adding 75 to the product line.

“At Samsung, we have always embraced sustainable innovation and design because we believe that our customers should be able to purchase energy efficient products that offer savings on energy bills without sacrificing performance, features or comfort,” said Shane Higby, Vice President for Home Appliance Product Marketing at Samsung Electronics America. “Samsung invests in ENERGY STAR because consumers demand energy efficient products, consumers recognize the ENERGY STAR logo for innovation in energy efficiency and we are honored our efforts continue to be recognized by the EPA.”

Among the new ENERGY STAR-certified products added in 2018 is the Heat Pump Dryer that uses innovative energy-saving technologies, consisting of moisture sensors that detect when clothes are dry and automatically shuts the dryer off. The Heat Pump Dryer circulates and reheats the air instead of venting air to the outside.

DV6800 4.0 cu. ft. 24″ Heat Pump Dryer with Smart Care shown in white (DV6800 4.0 cu. ft. 24″) and Inox Grey (DV6850H 4.0 cu. ft. 24″)

“I applaud the 2019 ENERGY STAR Award Winners,” said Bill Wehrum, EPA Assistant Administrator for Air and Radiation. “Their innovation and leadership enhance America’s economic competitiveness. Reducing costly energy waste improves air quality and public health while protecting the environment.”

Next, Samsung took part in “ENERGY STAR Day” in October, organizing an employee-wide event where 500 Samsung employees signed the ENERGY STAR pledge, vowing to take action to save energy, money, and protect the environment.

Samsung Electronics America employees sign the ENERGY STAR Pledge in October 2018.

Finally, Samsung also organized a Boys and Girls Club of America Climate Superstars contest dedicated to ENERGY STAR programs. This contest was designed to ignite science, technology, engineering, and math (STEM) interest among kids and teens while raising awareness around the importance of environmentalism and sustainability. The contest challenged Boys and Girls Club members nationwide to complete tasks centered on core themes, such as improving energy efficiency, conserving water and reducing waste, as well as identifying energy-efficient ENERGY STAR products, planting trees, recycling electronics and more.

Warriors of the North Torch Club, winners of the 2018 Climate Superstars Grand Prize.

Samsung will be recognized with the 2019 ENERGY STAR Partner of the Year – Sustained Excellence Award by the U.S. Environmental Protection Agency and the U.S. Department of Energy at a ceremony in Washington, D.C. on April 11, 2019.

For the complete list of 2019 winners and more information about ENERGY STAR’s awards program, visit energystar.gov/awardwinners.

Source: U.S. Newsroom

Samsung Electronics America (SEA) and Samsung Austin Semiconductor (SAS) are working with AT&T, to create America’s first manufacturing-focused 5G “Innovation Zone” in Austin, Texas. With 5G promising to eventually usher in a new era for manufacturing, this new Zone will help provide crucial insight into how smart manufacturing can evolve and strengthen the industry at large.

Next-Generation 5G for SAS

5G is set to be the next generation of mobile communications. Its delivery objectives, grounded in an ecosystem that covers chipsets, devices, and other equipment, include reduced latency, high data rates, higher system capacity and massive device connectivity.

The goal of the new 5G-powered testbed is to provide tangible results for a better understanding of how 5G can impact manufacturing, as well as to provide insight into the future of a smart factory. The 5G-enabled “Innovation Zone” sits within Samsung Austin Semiconductor, one of the world’s most advanced semiconductor fabrication facilities. It will harness Samsung’s 5G equipment as well as AT&T’s 5G wireless technology.

AT&T Business Chief Marketing Officer, Mo Katibeh, notes that this project is an industry first. “We’re testing the real-world impact 5G will have on the manufacturing industry. Ultimately, we will use what we learn from this 5G ‘Innovation Zone’ to help create better technology experiences and improvements in SAS’s plant, along with creating a future blueprint for people and businesses across all industries.”

The Future of Smart Factories

5G-enabled technologies promise to eventually have a significant impact on the development of the Fourth Industrial Revolution, particularly for connected manufacturing. 5G support has the potential to unlock new experiences in AR, powerful machine learning and AI applications, and to provide the next step in intelligent robotics and predictive maintenance.

Some of the new technologies and use cases that SEA and AT&T may explore in the SAS Innovation Zone include 4K video as a sensor to improve plant security and detection response, industry IoT sensors to monitor for environmental and equipment conditions, AR and VR for employee training, and enhanced location services for plant safety.

“As we evolve into a smart factory, Samsung Austin Semiconductor is continuously focused on leveraging data and automation to increase system performance,” says Dr. Sang-Pil Sim, President of SAS. “This collaboration with Samsung Electronics America and AT&T will help us test how a 5G network can improve mobility, performance and efficiencies within our plant.”

One Step Closer

This announcement marks a step forward on the way to the widespread commercialization and use of 5G technologies. In September, Samsung announced its first 5G city, which tests diverse 5G use cases and learn technical requirements from its real-world application.

The launch of the Austin “Innovation Zone” is another breakthrough for enhanced connectivity across the board. “We’re hard at work deploying our commercial mobile 5G network for people and businesses in parts of a dozen cities by the end of this year,” says Igal Elbaz, Senior Vice President of Wireless Technology at AT&T. “Seeing a number of technologies enhanced and improved by 5G at a large manufacturing plant will give us an exciting glimpse into a 5G world, which is closer than ever.”

“This test bed demonstrates Samsung’s expertise in innovation spanning chipsets to devices to network technology,” notes Wilf Norrlinger, Vice President of the SEA Networks Division. “We’re excited to expand upon our recent commercial networks agreements with AT&T to bring 5G technologies to the forefront of industry, and advance specific use cases to accelerate new market opportunities.”

Since 2000, Samsung has been developing 5G technologies to advance network capabilities in order to meet the ever-growing data demand in an increasingly connected world. Using in-house technology and assets, Samsung has managed to develop the first commercial ASIC-based 5G modems and mmWave RFICS, enabling the design of compact access units and CPEs. In the first half of 2018, the US Federal Communications Commission (FCC) granted authorization of Samsung’s 5G access units and CPEs for the first time. Samsung continues to drive the next wave of technologies taking an open approach towards providing a seamless pathway to a 5G world by unlocking the potential of mobile services and future connections.

Samsung Electronics America today announced that their 5G-ready massive MIMO solutions on Sprint’s 2.5 GHz TDD-LTE network are now in commercial service. As part of Sprint’s network, Samsung’s massive MIMO solutions deliver improved 4G LTE throughput and capacity to Sprint’s subscribers. Additionally, this helps provide Sprint with a seamless upgrade path to 5G New Radio (NR), utilizing the carrier’s deep 2.5 GHz spectrum.

In February 2018, Sprint announced its selection of Samsung as a massive MIMO provider for their future 5G mobile network launch in the U.S., an important milestone for the carrier. Samsung’s massive MIMO can provide a way for operators to inject new capacity into their network without having to purchase more spectrum or add new base stations. It is being used by Sprint to significantly boost LTE network speeds and capacity for millions of U.S. customers, while improving network efficiencies through advanced beam-forming. 

“We are excited to see Samsung MIMO solutions in use on Sprint’s current LTE commercial network, which will help their customers experience the full benefits of network innovation,” said Lyle Nyffeler, Vice President, Networks Division, Samsung Electronics America. “Our MIMO solutions are engineered to maximize 4G networks today, while offering a graceful, seamless path to a 5G future.”

In addition to delivering substantial capacity gains using the same amount of spectrum, Samsung’s MIMO solution offers a seamless path through split mode, enabling deployment of 4G and 5G NR on the same radio, without any hardware changes. The massive MIMO implementation also includes the Samsung CDU 30, a higher capacity digital unit and software that enables gigabit level speeds while supporting eMTC and NB-IoT.

“Massive MIMO is a powerful technology that enables us to dramatically increase our LTE capacity and data speeds, giving customers in dense urban locations an even better mobile experience,” said Jay Bluhm, Vice President of Network Development and Engineering, Sprint. “We’re also excited to collaborate with Samsung on 5G and enable a whole new level of immersive mobile services.”

For further information on Samsung and Sprint’s massive MIMO trial, please visit here.

The winning schools of Ashland Middle School in Ashland, Ky., Cavallini Middle School in Upper Saddle River, N.J. and Thomas Jefferson Middle School in Winston-Salem, N.C. provided unique solutions to critical issues affecting our nation – opioid addiction, sports concussion detection and natural disasters. These schools were chosen as the three national grand prize winners after pitching their projects to a panel of judges in New York City. These students and teachers succeeded through intense rounds of the contest, winning hundreds of thousands in technology along the way. First selected as one of 255 state finalists (5 per state) in November, then one of 51 state winners (including Washington, D.C.) in December, and then one of 10 national finalists in March, these three schools ultimately progressed to achieve the title of 2018 national grand prize winners.

“Each year that passes with the Samsung Solve for Tomorrow Contest, we are more impressed and awe-struck with the creative, strategic talent that our students and teachers possess,” said Ann Woo, Senior Director of Corporate Citizenship, Samsung Electronics America. “Our hope has always been to inspire confidence in today’s youth and provide the tools they need to pursue a career in STEAM. The national winners this year are testament to the possibility and promise of the next generation to answer some of today’s real issues. We are proud to bring awareness to their inspiring work.”

The Samsung Solve for Tomorrow Contest was created in 2010 to encourage innovation while addressing the technology gap in classrooms across the country. Each year, the competition inspires more active, hands-on teaching and learning among schools nationwide. Since 2001, Samsung has provided more than $60 million in technology to public schools in the United States. Over the past eight years, Samsung has received more than 17,000 entries for the competition, empowering youth to problem-solve and create with the support of their teachers, peers, schools and communities at-large.

The three national winners will receive $150,000* in Samsung technology products such as LED TVs, laptops and tablets for use in the classroom. This year’s winners include:

Ashland Middle School in Ashland, Ky.

Because local first responders called to the scene of a drug overdose are only armed with rubber gloves and tongs, the students of Ashland Middle School developed a solution to safely pick up and dispose of hypodermic needles. The students created a device that could be used by first responders and local authorities to pick up dangerous used needles and other drug paraphernalia.

“Technology is a great tool, but if you’re not using it to help people, it’s just a toy,” said Isaac Campbell, a student from the Ashland Middle School team.

View their project video here:

Cavallini Middle School in Upper Saddle River, N.J.

Reported concussions reached upwards of 3 million in 2017, and it’s estimated that half of all concussions are unreported or undetected. After a classmate suffered a concussion during football season last year, students at Cavallini Middle school developed sensors to be worn on football helmets to accurately and quickly identify potential concussions and help prevent any further brain damage through early detection.

“Our sensor, powered by a lithium-ion battery, uses two accelerometers along with a processor to calculate concussions through hits to the body. This data is collected in the app and sent to the coach on the sidelines,” explained Jake Carlin, a student from the Cavallini Middle School team.

View their project video here:

Thomas Jefferson Middle School in Winston-Salem, N.C.

After learning that strong summer storms are the primary cause of flooding in the U.S., Thomas Jefferson Middle School students developed a water sensor system that deploys water barriers when rising water levels reach 6 inches.

“Our Assistant Fire Chief let us know that, sadly, many communities do not have enough barriers to cover their flood prone zones, so they have to send out first responders to close streets when they should be out saving lives,” said Jake Gruver, a student from the Thomas Jefferson Middle School team.

Once the barriers are deployed, the system uses Wi-Fi to send a signal to emergency personnel. The information is then sent to the mobile map app, Waze, and the North Carolina Department of Transportation to alert drivers of the conditions.

View their project video here:

To learn more about the contest and the 2018 Top 10 national finalists, please visit: www.samsung.com/solve and smsng.news/SFT2018Top10.

*Estimated Retail Value

The award is presented by the U.S. Environmental Protection Agency (EPA) and the Department of Energy (DOE) to honor organizations that have made outstanding contributions to protect the environment through energy efficiency, including designing and manufacturing high-efficiency products. In 2017, Samsung had over 800 ENERGY STAR certified products on the market, a nearly 20% increase in Samsung ENERGY STAR products versus 2016, in our efforts to continue helping consumers save on energy costs while protecting the environment.

“As our commitment to innovation advances, so does our commitment to sustainability,” said Michael Lawder, Senior Vice President of Customer Care at Samsung Electronics America. “We’re honored to receive this recognition for our efforts and look forward to continuing to ensure our products push the boundaries of technology today, with sustainability in mind.”

Earlier this year, the EPA also awarded Samsung with the 2017 Cutting Edge Champion Award for its innovative Galaxy Upcycling program, and honored the company’s U.S. e-waste collection efforts with the Gold Tier Award for the fourth consecutive year. In addition, Samsung now ranks at No. 9 on the EPA’s Green Power Partnership Top 30 Tech & Telecom list and No. 57 on the National Top 100 List.

More information about Samsung’s sustainability initiatives can be found at news.samsung.com/us/tag/sustainability/.

With this collaboration, both companies are working to increase network efficiencies, advance inter-carrier interoperability, and prepare a path for virtualized RAN and 5G commercialization. Samsung will supply Verizon with equipment including Remote Radio Heads (RRHs) and Baseband Units (BBUs). These key network elements will also support Verizon’s Open RAN initiative by allowing the ability to interwork with other ecosystem providers. All supporting equipment will continue to enable Verizon’s LTE Advanced capabilities as well as current CAT-M and future Narrow Band IOT platforms.

“We are committed to offering our customers a best-in-class network experience through enabling new technology partnerships in an open network ecosystem,” said Ed Chan, Senior Vice President and Chief Technology Architect, Corporate Network& Technology, Verizon.

“Samsung is excited to support Verizon as they advance their 4G LTE network and build the next generation of wireless networks,” said Mark Louison, Senior Vice President and General Manager, Networks Division, Samsung Electronics America.  “It’s imperative that we as an industry continue to engineer networks, so we can deliver unprecedented, enhanced user experiences as technologies evolve.”

Samsung Networks has been a provider of Verizon femto cells for many years. This latest agreement expands the companies’ relationship to include larger scale 4G LTE Macro gear.  This includes incorporating the next generation of Samsung Baseband Units and Remote Radio Heads, with planned deployment in 2018.

“The industry has been discussing 5G connectivity for years, and through our joint collaboration with partners like Samsung, we are beginning to make it a reality for our customers,” said Ed Chan, Chief Technology Architect and Network Planning, Verizon. “Sacramento is an ideal place to begin deploying 5G broadband services, providing a progressive environment for creating future use cases.”

“Together with Verizon, we have explored the vast potential of 5G through market trials across the U.S.,” said Mark Louison, Senior Vice President and General Manager, Networks Division, Samsung Electronics America. “At the same time, Samsung applied lessons learned from these real-world trials to ensure that our complete end-to-end 5G portfolio is ready for commercial service. We are delighted to work with Verizon on this journey to create unprecedented user experiences powered by 5G.”

Last year, Samsung and Verizon began 5G customer trials across seven U.S. cities in early 2017, and have successfully tested and verified 5G performance using millimeter-wave (mmWave) frequency to provide FWA pre-commercial service. These trials were conducted in California, Georgia, New Jersey, Massachusetts, Michigan, Texas, and Washington D.C.

5G Trial Findings

After conducting trials in key markets across the U.S., Samsung and Verizon have collected results that will help in calibrating a 5G future. Key findings include:

• A single 5G radio has been able to reach the 19^th floor of a multi-dwelling unit (MDU).
• Broadband service has been achieved in line of sight (LOS), partial LOS and Non-LOS connections.
• Environmental factors, including rain and snow, have not interrupted services.

Samsung will provide Verizon with commercial 5G home routers (CPEs), 5G Radio Access Units (RAN) comprised of a compact radio base station and virtualized RAN elements, as well as 5G radio frequency planning services. To provide these services, Samsung has leveraged in-house technology and assets to develop the first commercial ASIC-based 5G modems and mmWave RFICs. Verizon and Samsung will continue to develop the use cases and applications of Samsung’s 5G technology.

To keep up to date on the latest from Samsung Networks follow Samsung Networks on LinkedIn

About Verizon
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York City, has a diverse workforce of 160,100 and generated nearly $126 billion in 2016 revenues. Verizon operates America’s most reliable wireless network and the nation’s premier all-fiber network, and delivers integrated solutions to businesses worldwide. Its Oath subsidiary reaches about one billion people around the world with a dynamic house of media and technology brands.

Efe’s idea, which he calls ‘Motokask-Motoheadguard,’ promotes road safety by placing a sensor in motorcyclists’ helmets that communicates with a control mechanism attached to their vehicle. When a rider puts on their helmet, a wireless signal is sent to this mechanism, which then allows the engine to start. If the rider attempts to ride without their helmet, the engine does not run.

The competition that provided a platform for Efe to showcase his innovation, Samsung Future Inventors, was a collaboration between Samsung Electronics Turkey and the Creative Children’s Association, under the umbrella of Samsung’s Solve for Tomorrow initiative.

Nurturing Solutions for Tomorrow’s Problems

Just as its name implies, Solve for Tomorrow was established to encourage bright young minds around the world to come up with fresh solutions to pressing problems. With contests in countries around the globe, the initiative challenges students like Efe to dream up innovative ways to improve the world around them. The competitions’ ultimate goals are to enrich communities in need with meaningful innovations, and to nurture these students’ growth, confidence and ingenuity.

In 2016, a total of 18 open competitions were hosted in as many countries, including the U.S., Canada, Brazil, Mexico, China and Turkey.

The competitions award the most exceptional innovations. For coming up with a clever way to prevent road accidents, Efe earned his contest’s top prize. After receiving his award, Efe described how participating in the competition had inspired him to keep pursuing scientific projects and inventing new ways to help others.

See how Solve for Tomorrow competitions around the globe are helping students like Efe realize their creative ideas and make a difference in their community.

Building a Bridge to Make Dreams Come True

This past March, Samsung China organized a Solve for Tomorrow competition with the goal of making it easier for students in a mountainous region of Zunyi to get to school safely.

The contest challenged participants to design a model of a functional load-bearing bridge that could be used to construct a real one. After a winning design was selected, volunteers worked together to build the structure, which they dubbed the ‘Dream-Weaving Bridge’.

Along with lending a hand in the bridge’s construction, Samsung China staff donated science books and other educational resources to the rural school. Upon finishing the project, volunteers and contest participants walked away with a well-earned sense of accomplishment, as their efforts had made it easier for students to study science and pursue their educational dreams.

As Solve for Tomorrow participant Lü Xiaobo expressed afterward, “After helping to build the Dream-Weaving Bridge, and having seen the children’s smiles, I now see my life’s purpose more clearly, and will work hard to promote the study of science in the future.”

Promoting STEAM in the USA

In April, high school students from across America gathered in Washington, D.C. for the Samsung Solve for Tomorrow Contest – a competition that challenged students in grades 6 through 12 to come up with STEAM-based (science, technology, engineering, arts and math) solutions to real-world problems.

The students in attendance at the National Union Building represented the contest’s 10 finalist schools. Groups took to the stage before a panel of judges to pitch their unique projects, which spanned from a vending machine that supplies free hygiene products to the homeless, to a robotic car seat that detects when a child is left in a hot vehicle and alerts their parents.

The contest’s three winning schools hailed from Arizona, Nebraska and New York. Their respective award-winning projects included a low-cost wildlife detection system to alert drivers of animals crossing the road, a drone-powered spraying system to target weeds and reduce the use of chemicals on crops, and an app that allows restaurants to donate food that might otherwise have gone to waste to provide after-school meals for students in need.

By promoting the study of sciences and helping the next generation make a difference in their community, Samsung’s Solve for Tomorrow program wholly embodies its guiding philosophy of inspiring the world and creating the future.

The 5G trials involve innovative network systems, including the use of 28GHz millimeter wave spectrum and advanced beam-forming antenna technology. Samsung’s 5G Access Units, installed throughout a city’s business and residential neighborhoods, will link radio signals to a virtualized core network that is set up within Verizon’s data centers. Samsung’s next-generation core solution is software-driven and designed on a scalable platform to accommodate operator needs.

In pre-commercial testing started from early December last year, the 5G system demonstrated multi-gigabit throughputs at radio distances of up to 1,500 feet (500 meters) across each of the different environments selected for the customer trials. The Samsung 5G system is designed to be upgradable to support 3GPP standards for New Radio and Next-Generation Core, once available.

Samsung and Verizon 5G customer trials will begin in New Jersey, Massachusetts, Texas and Washington, D.C., with a fifth location in Michigan starting trials later in Q2 2017. The locations represent varying terrain, neighborhood layouts and population density. Joint trials will incorporate Samsung’s pre-commercial 5G solution featuring a CPE(Customer Premise Equipment), window antenna as well as its 5G radio and core solutions. Verizon will include fixed wireless network service that provides wireless Internet access and Voice over IP (VoIP) calling.

“We are excited to deliver the first end-to-end 5G connectivity in the United States with Verizon,” stated Youngky Kim, President and Head of Networks Business at Samsung Electronics. “This represents a major leap forward in offering 5G fixed wireless access to consumers. The 5G challenges we will address, and the customer feedback we receive will help lay the foundation for future business models and customer applications.”

“We are pleased about the progress made with partners like Samsung on advancing 5G technology commercially,” said Roger Gurnani, Executive Vice President and Chief Information and Technology Architect, Verizon. “Delivering 5G to these pilot customers are an important step in assessing the business model and customer experience for delivering wireless broadband via 5G.  Samsung’s early and extensive development in 5G has been very valuable in contributing to Verizon’s 5G Technology Forum progress.”

Samsung network equipment and devices offer a pathway to meeting ever-growing consumer demand for data in an emerging 5G world. 5G technology is expected to drive the next wave of mobile application development and the Internet of Things (IoT), connecting billions of devices and accelerating low latency gigabit speeds for richer experiences. Samsung holds a host of essential patents related to the new 5G standards. In its continued commitment to 5G technology, Samsung recently announced the commercial readiness of its 5G integrated chipset, which will enable operators like Verizon to deploy high-efficiency, low cost radios in a compact form factor and overcome high-band spectrum challenges.
For further details on the consumer trials, see Verizon’s announcement, also issued today here.

About Verizon
Verizon Communications Inc. (NYSE, Nasdaq: VZ) employs a diverse workforce of 177,700 and generated nearly $132 billion in 2015 revenues. Verizon operates America’s most reliable wireless network, with more than 112 million retail connections nationwide. Headquartered in New York, the company also provides communications and entertainment services over America’s most advanced fiber-optic network, and delivers integrated business solutions to customers worldwide.

VERIZON’S ONLINE NEWS CENTER: Verizon news releases, executive speeches and biographies, media contacts and other information are available at Verizon’s online News Center at www.verizon.com/news/. The news releases are available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.

For Samsung’s Product Innovation Team (PIT), truly innovative products not only solve key challenges, but do so in meaningful and exciting ways. Every day, the diverse team of engineers, designers and researchers works together to bring the “wow” to imaginative products that tangibly improve users’ lives.

Watch in the video above as members of the Mountain View, California-based team discuss their signature approach to innovation.

Source: US Newsroom

The second floor of Samsung 837, a first-of-its-kind cultural destination and digital playground, the company’s Marketing Center of Excellence in heart of New York City’s Meatpacking District showcases the latest, award-winning Samsung Galaxy products.

Samsung Electronics America (SEA) has always sought to foster a culture of innovation and social responsibility throughout our many offices across the United States. Creating unrivaled experiences and building lasting relationships with our consumers is our top priority. Through these efforts, Samsung has been listed among the top three most reputable companies in the U.S., according to this year’s Reputation Institute (RI) survey.

This year’s survey also designates Samsung as the No.1 company in the Corporate Social Responsibility (CSR) category for the strides we made in aligning our business and social investment values. The annual survey gauges how the world’s most well-regarded companies fare in the eyes of consumers.

Miller Street Elementary School students in Newark, New Jersey, get excited about engineering and computer science at emPOWER Tomorrow, Samsung’s after-school program for fourth- and fifth-grade girls.

According to this year’s survey, Samsung has experienced a “meteoric” rise in how the public views us based on a few key factors such as:

• Our relentless, innovation-focused culture with an engineering edge
• Our industry-leading Galaxy line of products
• Our CSR efforts focusing on the environment, social values, philanthropy and openness
• Our ability to meet customers’ needs and deliver on our brand promise

Samsung’s year-over-year RepTrak® Pulse ranking score, calculated by Reputation Institute based on a survey of the general public, also increased by nearly seven points from last year’s survey.

The Reputation Institute’s RepTrak® model is the gold standard for reputation measurement, providing a one-of-a-kind measurement of how the public views the world’s best-known companies. It examines 15 stakeholder groups in more than 25 industries and more than 50 countries for more than 7,000 companies.

Open to the general public, the living lab and digital playground featuring numerous installations and touchpoints comprise three floors and include, a one-of-kind digital screen, auditorium seating for performances and special events, a Gallery featuring curated content experiences, a broadcast studio, and much more.  The state-of-the-art building is a creative expression of Samsung’s brand and will serve as home for the marketing center of excellence, executive briefing center and a new customer care center designed to offer one-on-one service to Samsung owners.

“We set out to build a marketing center of excellence,” said Gregory Lee, President and CEO of Samsung Electronics America. “We immediately thought of New York City, where the best marketing happens and where people have a finger on the pulse of culture. As a result, we have and will continue to attract top talent from around the world.”

Samsung 837 also provides an opportunity for the public to experience Samsung technology, signature services and culture through special events. Samsung is partnering with its neighbors in the Meatpacking District, like the Whitney Museum of American Art, as well as, artists, scientists, thought leaders and others, driving culture today to create compelling programming. The building will also serve the community as a center for supporting great causes.

“At Samsung, we have a proven track record of innovation, and with Samsung 837, we are creating the flagship of the future,” said Zach Overton, Vice President and General Manager of Samsung 837.  “Reimagining the traditional store experience, 837 is a fully immersive cultural center, featuring programming which will tap into people’s passions such art, music, entertainment, sports, wellness, culinary, technology and fashion, all powered and enriched by technology.”

Samsung 837, An Experiential Playground

Blurring the lines between live and static experiences, Samsung 837 presents dynamic, immersive programming powered by technology that will continually evolve to reflect pop culture and important cultural moments such as awards shows, national sporting events, worldwide concert tours, and much more.

To mark the opening of the flagship, ABC’s Good Morning America will be broadcasting live, exclusively at Samsung 837. In the first two weeks of opening, Samsung 837 will feature exclusive programming including live DJs, Oscar-nominated movie screenings (The Martian, Inside Out, Shaun the Sheep and Cinderella), and a private Oscar viewing party. With Samsung+, the free mobile app exclusive to Galaxy owners, users have fast access to live tech support, and additional perks available at Samsung 837 including access to premium events and experiences.

Samsung 837 is a haven for unique, ongoing programming with interactive opportunities, including:

• Customer Care: Samsung Techies offer one-on-one, concierge-like service to help Samsung owners, and Samsung Guides lead workshops for new and existing users to learn how to get the most out of Samsung products and services. In addition, Guides are on hand to support the visitor journey through the space.
• Screen & Mainstage: Considered the world’s largest multimedia display a giant digital screen is made from 96 55-inch visual displays, standing in front of a stadium-seating theater, and will be programmed with content ranging from live streams, demos and showcases, to panels and presentations, and screenings.
• The Gallery: A space that will feature regularly commissioned technology-based art installations. The launch will feature “Social Galaxy,” a hyper immersive and mind-bending exploration of social identity by experiential design studio Black Egg. This installation brings new perspective to who we are as individuals and social beings.
• VR Tunnel: A first of its kind immersive experience where attendees can ‘step into’ a virtual world and be transported anywhere. The experience will feature ongoing curated content around themes like travel, sports and family, or special events like festivals, sports and music, and demonstrations on Samsung’s Gear VR including a 4D VR experience.
• Studio: The visually stunning, open radio, music and DJ studio, encased in a see-through cube, serves as an interactive hosting space for radio and podcast curators, DJ sets, live recordings, celebrity interviews and more.
• Kitchen: Experience a next-gen culinary environment with chef demonstrations of new Samsung technology, workshops and cooking showcases.

• Playroom: A dedicated space for family-friendly activities including classes and workshops, games, special events and activities, and a place where people can share their interests and engage with the environment. Consumers will also have the opportunity to create their own customized cases in the Playroom area.
• Living Room: Get cozy in this stress-free zone, where consumers can experience Samsung technology and signature services in a smart home environment, as well as enjoy hosted activities, and more.
• Café: Curated by Smorgasburg and featuring Stand Coffee, the Café features hot and cold beverages, breakfast and lunch selections, as well as a variety of sweet treats from purveyors of the popular food market.

B2B Experience:  A state-of-the-art executive briefing center designed to deliver curated and customized experiences for the B2B community; providing the latest technologies and innovations to customers for use in solving real business problems with their own customers. 

Cause and Community

Samsung 837 is right at home in the Meatpacking District, a place of cultural vibrance, renowned for being a hub of activity, creativity, trend and forward thinking.  With 837, Samsung plans to make a positive contribution to the Meatpacking District and larger city of New York, through partnership and access, together with neighborhood businesses, that help further enrich the community. Samsung’s commitment as a positive and responsible corporate citizen reflects a purpose that defines success not only in business but in doing good across the U.S. – from local neighborhoods to cities nationwide. Local partnerships are already in place with:

• Rag & Bone – the New York-based fashion label to design wardrobe elements for the staff at Samsung 837.
• Smorgasburg – the Brooklyn-based open-air market to curate the Samsung 837 café menu featuring breakfast and lunch selections, as well as a variety of sweet treats from purveyors of the popular food market including Rubyzaar, Ovenly, Big Mozz, Good Stock, Dough, and more.
• Stand Coffee – the local specialty coffee company to provide hot and cold beverages for the café.
• Black Egg and Kenzo Digital – the New York-based experiential design studio founded by artist/director Kenzo Digital and creative technologist Lucas Werthein.  Black Egg specializes in immersive storytelling in physical spaces utilizing cutting edge technologies.

About Samsung 837
Located at 837 Washington Street in New York City’s Meatpacking District, Samsung 837 is the first of its kind technology playground and cultural destination for consumers, creators, tech enthusiasts and community members. A physical manifestation of the Samsung Brand, 837 is a flagship experience center at the convergence of humanity and technology that underscores how Samsung’s full portfolio of signature services and technology – ranging from mobile devices to home appliances – can make your life better.