Samsung Announces Launch of New Doorstep Repair Service, Further Boosting its Level of Customer Support in the UK

Samsung partners with Wefix to launch a new, nationwide roaming repair service for Samsung mobile and tablets

Samsung Announces Launch of New Doorstep Repair Service, Further Boosting its Level of Customer Support in the UK

28 April 2018 – Samsung Electronics announces a new at-home repair service for mobile and tablets in collaboration with WeFix, a Onecom group company, strengthening the brand’s commitment to providing brilliant customer service.

Technology undoubtedly plays a vital part of everyday life, so when accidents happen, Samsung understands the importance of a timely and effective repair. The new Doorstep service makes repairing devices easy – customers simply call Samsung’s Customer Support Centre or book an appointment online and a fully equipped Doorstep Repair vehicle will come to their selected address and aim to complete the repair within just one hour.

Using Samsung genuine parts, specialist equipment and authorised trained engineers, the new service offers the same high standard of repair available through other Samsung channels, but with the greatest level of convenience possible – just one part of Samsung’s promise to go the extra mile for its customers.

This new service adds to the existing Face to Face walk in support available to customers in over 30 high street Support Centres nationwide and the remote log in services that enables an engineer to digitally link to a customer’s Television, Mobile phone or Tablet to diagnose an issue, or demonstrate how to make the most of a product remotely. Samsung is also enhancing the availability of its dedicated specialist In-Home Engineers team moving them to provide help to customers 7 days a week^[1] across the country.

Brian Ford, Director, Customer Experience, Samsung UK & Ireland:

“Samsung prides itself in creating innovative product technology which enhances our customers lives and we see the best possible in life support as an extension of that commitment. The introduction of this Doorstep Repair service shows our dedication in meeting the high standards of product care and convenience that our customers expect of us. Customer experience is at the core of everything we do, and we’re continuing to develop a whole range of customer support streams to ensure customers get the most out of their Samsung products.”

Darren Ridge, CEO, Onecom:

‘We’re delighted that WeFix is to partner with Samsung on an innovative service delivering a new level of value to customers. With fully trained, reliable and trustworthy specialists that deliver a high-standard and convenient mobile service, repairing Samsung devices will be both simple to organise and effective in the long run”.

How to use Doorstep

• • Book a day that works for you, and one of the Doorstep Repair vans will come to your selected address and aims to complete repair within one hour.
  • Phone: 0330 726 7864
  • Online: Samsung Doorstep Repair Service

• Step-by-step process:
  Enter postcode^[2] > Select device/ model > select issue > price^[3] and availability generated > select preferred day^[4] > fill out address > complete booking

ABOUT ONECOM AND WEFIX

Onecom is the UK’s largest independent business telecommunications provider delivering fixed line, mobile, Unified Communications and connectivity solutions. The company has achieved meteoric growth through substantial investment in its people and processes – its priority to deliver great customer service at every level. WeFix is one of the Onecom group of companies.

[1] Progressive rollout in 2018 of 7 days a week In-home support for TV and Kitchen Appliance support

[2] Specific geographic areas initially moving towards nationwide throughout 2018

[3] Price maximum is set, but varies depending on how busy the service is

[4] Consumer will receive an email confirming time