Samsung Announces the Only Accredited ‘We Come to You’ Doorstep Repair Service in the UK

Samsung partners with UK service specialist WeFix to launch a nationwide roaming repair service for Samsung mobile and tablets

LONDON, UK – September 20th, 2019 – Samsung Electronics today announces Doorstep, the UK’s only roaming repair service for mobile and tablets, available directly to personalised locations across the nation.

In collaboration with WeFix, Samsung’s official Doorstep Repair partner, the service aims to strengthen the brand’s ‘We Come To You and You Come To Us’ commitment, by offering accessible and affordable service to its valued customers.

With a fleet of over 60 custom-built vans nationwide, the Samsung Doorstep service is available in over 94% of UK postcodes, including Northern Ireland.

Using Samsung genuine parts, specialist equipment and authorised trained engineers, the new service offers the same high standard of repair available through other Samsung accredited channels, but with the greatest level of convenience possible – just one part of Samsung’s promise to go the extra mile for its customers.

This service adds to the existing ‘You Come To Us’ walk in support and repair service available to customers in over 40 high street Support Centres nationwide, and the ‘Remote Support’ service which customers can access digitally.

Paolo Lupi, General Manager of Samsung’s Customer Experience Transformation said: “We are delighted to announce our Doorstep service with WeFix, as we are constantly striving to achieve unique offerings through our authorised partner network. The nationwide Doorstep service has convenience, accessibility and speed at its heart, and we’re proud to help our valued customers. We’ve watched the evolution of the service grow from one van to a fleet of over 60, and we’re excited to see where it takes us next.”

Aaron Brown, Managing Director of WeFix said: “WeFix delivers the ultimate in convenience, combining the highest standard of repair, completed in a timely manner at personalised locations. Working with Samsung is a great privilege. The responsibility is immense but, being totally confident in our abilities, it’s a challenge we embrace.”

Rated 91% by Trust Pilot for its “excellent” service, all repaired devices undertake a 125-point Heath check, using Samsung’s Galaxy Diagnostics Tool which is delivered as part of the personalised consultation. All repairs retain the existing 24-month manufacturer warranty^[1].

How to use Doorstep

There are several ways customers can book a Doorstep repair:

• Visit the website here
• Give the team a call on 0330 726 7864
• Drop an email here
• Web-chat online here

Customers can book a day that works for them, and one of the Doorstep Repair vans will come to the selected address and aim to complete the repair within one hour.

About WeFix

Service specialist WeFix is today, the UK’s only manufacturer-approved, national smartphone and tablet repairer. Digitally-driven, the WeFix platform allows customers to book online, 24/7, delivering total convenience and ease.

Currently the WeFix fleet comprises of more than 60 mobile workshops, serving over 94% of UK post codes. Further vans will be deployed throughout 2019, with 100 mobile workshops operating throughout mainland Britain and Northern Ireland by mid-2020.

The WeFix fleet of mobile workshops is the best in the country. Built to lab standards, every WeFix vehicle is professionally fitted to a unique design, featuring grounded flooring and an anti-static desk. Only the latest tools and equipment are used by WeFix’s-team of full-time, fully trained and security-cleared technicians.

[1] 3months if outside the 24month warranty